{"version":"1.0.0","segments":[{"startTime":0.001,"endTime":4.0,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":4.0,"endTime":6.2,"body":"- When you're leading, you're not leading a project,"},{"startTime":6.2,"endTime":8.76,"body":"you're not leading a program, you're leading people."},{"startTime":8.76,"endTime":11.88,"body":"So you have to find joy in leading people."},{"startTime":11.88,"endTime":16.8,"body":"And so some people, maybe that's not what they love,"},{"startTime":16.8,"endTime":19.04,"body":"and that's okay, because you're gonna be doing"},{"startTime":19.04,"endTime":20.72,"body":"great things otherwise."},{"startTime":20.72,"endTime":24.2,"body":"But to really hone in, I think I use the phrase,"},{"startTime":24.2,"endTime":28.68,"body":"if you don't find absolute joy in other people's success,"},{"startTime":28.68,"endTime":30.96,"body":"then being a leader is probably not gonna float your boat."},{"startTime":30.96,"endTime":34.0,"body":"And that's okay, but you have to find absolute joy."},{"startTime":34.0,"endTime":42.0,"body":"(upbeat music)"},{"startTime":42.58,"endTime":44.6,"body":"- Hello everyone, and welcome to another episode"},{"startTime":44.6,"endTime":47.36,"body":"of the Leadership Growth Podcast,"},{"startTime":47.36,"endTime":50.24,"body":"where we talk about tools and ideas to help elevate"},{"startTime":50.24,"endTime":53.12,"body":"your ability to be an effective leader."},{"startTime":53.12,"endTime":54.6,"body":"I'm your host, Daniel Stewart,"},{"startTime":54.6,"endTime":59.12,"body":"joined with my other great host, Peter Stewart."},{"startTime":59.12,"endTime":59.96,"body":"- Oh, thank you."},{"startTime":59.96,"endTime":64.12,"body":"- And today we are honored to have an amazing guest,"},{"startTime":64.12,"endTime":65.6,"body":"Laurie Labra."},{"startTime":65.6,"endTime":68.84,"body":"Peter, would you like to formally introduce Laurie?"},{"startTime":68.84,"endTime":71.76,"body":"- I'd be happy to, happy to introduce Laurie Labra,"},{"startTime":71.76,"endTime":74.92,"body":"my friend who is a vice president at KBR."},{"startTime":74.92,"endTime":76.04,"body":"So I'm gonna read this,"},{"startTime":76.04,"endTime":78.2,"body":"because she's done some amazing things."},{"startTime":78.2,"endTime":80.28,"body":"So she's a vice president at KBR"},{"startTime":80.28,"endTime":84.6,"body":"and leads their Science \u0026 Space Human Exploration D ivision"},{"startTime":84.6,"endTime":87.64,"body":"supporting NASA and other companies and agencies,"},{"startTime":87.64,"endTime":90.12,"body":"putting humans in space."},{"startTime":90.12,"endTime":93.84,"body":"Laurie began this journey over 35 years ago,"},{"startTime":93.84,"endTime":97.92,"body":"beginning her career as a space shuttle astronaut instructor"},{"startTime":97.92,"endTime":100.92,"body":"having multiple roles involving human space flight"},{"startTime":100.92,"endTime":104.8,"body":"has given her some unique perspectives on leadership."},{"startTime":104.8,"endTime":108.28,"body":"So welcome to the podcast, Laurie, thanks for joining."},{"startTime":108.28,"endTime":110.56,"body":"- Thanks so much for having me."},{"startTime":110.56,"endTime":113.2,"body":"- Your intro gave a nice teaser"},{"startTime":113.2,"endTime":115.28,"body":"into what we're gonna be talking about today"},{"startTime":115.28,"endTime":117.04,"body":"on some of those insights"},{"startTime":117.04,"endTime":120.0,"body":"from being involved in human space flight"},{"startTime":120.0,"endTime":122.52,"body":"and preparing astronauts for that."},{"startTime":122.52,"endTime":124.44,"body":"But before we even dive into there,"},{"startTime":124.44,"endTime":127.12,"body":"tell us a little bit more about KBR"},{"startTime":127.12,"endTime":128.92,"body":"and your experience with, you know,"},{"startTime":128.92,"endTime":131.12,"body":"supporting human space exploration."},{"startTime":131.12,"endTime":134.28,"body":"- So KBR is a remarkable company,"},{"startTime":134.28,"endTime":136.88,"body":"a hundred year old company based in Houston, Texas,"},{"startTime":136.88,"endTime":138.52,"body":"which is where I'm from as well."},{"startTime":138.52,"endTime":140.76,"body":"And they do everything"},{"startTime":140.76,"endTime":143.16,"body":"from sustainable technology solutions,"},{"startTime":143.16,"endTime":144.92,"body":"which is sometimes focused highly"},{"startTime":144.92,"endTime":146.88,"body":"on the energy sector of the business"},{"startTime":146.88,"endTime":148.36,"body":"and then government solutions."},{"startTime":148.36,"endTime":151.68,"body":"So that's where I fit in is on the government solutions side"},{"startTime":151.68,"endTime":154.4,"body":"and I lead a portfolio of programs"},{"startTime":154.4,"endTime":158.36,"body":"that are dedicated to supporting NASA and human space flight,"},{"startTime":158.36,"endTime":159.56,"body":"putting people in space,"},{"startTime":159.56,"endTime":164.56,"body":"our employees monitor the international space station 24/7,"},{"startTime":165.04,"endTime":168.92,"body":"365, so our flight controllers are there commanding"},{"startTime":168.92,"endTime":171.44,"body":"and making sure the crew and the vehicle stay safe."},{"startTime":171.44,"endTime":176.16,"body":"We're also working on going to the moon and to Mars, right?"},{"startTime":176.16,"endTime":179.96,"body":"So that's the next generation of engineers"},{"startTime":179.96,"endTime":182.44,"body":"are gonna be taxed with those problems."},{"startTime":182.44,"endTime":185.0,"body":"We provide all the human health"},{"startTime":185.0,"endTime":187.76,"body":"and performance capabilities for our astronaut board."},{"startTime":187.76,"endTime":190.32,"body":"We also provide all the infrastructure services"},{"startTime":190.32,"endTime":191.52,"body":"like the mission control center"},{"startTime":191.52,"endTime":193.96,"body":"that you've seen pictures of in Houston, Texas."},{"startTime":193.96,"endTime":197.24,"body":"Our engineers do the software sustaining engineering"},{"startTime":197.24,"endTime":198.96,"body":"and the maintenance on that facility."},{"startTime":198.96,"endTime":200.72,"body":"We also provide all the training facilities"},{"startTime":200.72,"endTime":202.24,"body":"for the NASA astronauts as well."},{"startTime":202.24,"endTime":204.36,"body":"So the beauty of my job right now"},{"startTime":204.36,"endTime":206.96,"body":"is I actually get to lead a team of individuals"},{"startTime":206.96,"endTime":211.0,"body":"that are doing the jobs that I grew up doing over 35 years,"},{"startTime":211.0,"endTime":214.28,"body":"including training astronauts and doing flight control"},{"startTime":214.28,"endTime":216.8,"body":"and really just supporting that mission"},{"startTime":216.8,"endTime":218.0,"body":"we call it human space flight,"},{"startTime":218.0,"endTime":219.4,"body":"which is a great endeavor,"},{"startTime":219.4,"endTime":221.6,"body":"not only for our nation, but for our planet."},{"startTime":223.0,"endTime":225.56,"body":"- Wow, thanks for elaborating on that."},{"startTime":225.56,"endTime":229.32,"body":"And so just to help our listeners put things in perspective,"},{"startTime":229.32,"endTime":233.6,"body":"as they've seen films, seen watching space shuttle,"},{"startTime":233.6,"endTime":236.28,"body":"the whole \"Houston we have a problem,\""},{"startTime":236.28,"endTime":238.24,"body":"that command center, that's right there,"},{"startTime":238.24,"endTime":241.12,"body":"you're supporting, running that whole facility."},{"startTime":241.12,"endTime":244.84,"body":"- Yeah, it's a kind of a daunting task,"},{"startTime":244.84,"endTime":247.44,"body":"but certainly it is a team effort."},{"startTime":247.44,"endTime":249.72,"body":"It's a team effort of KBR combined"},{"startTime":249.72,"endTime":252.12,"body":"with our teammate companies combined with of course,"},{"startTime":252.12,"endTime":255.8,"body":"NASA who provide great leadership in human space flight."},{"startTime":255.8,"endTime":257.32,"body":"And so it's just been a privilege and honor"},{"startTime":257.32,"endTime":261.96,"body":"to be able to support that mission for 35 plus years"},{"startTime":261.96,"endTime":264.16,"body":"and to see the next generation coming on"},{"startTime":264.16,"endTime":265.36,"body":"and doing the same thing."},{"startTime":265.36,"endTime":267.24,"body":"- That's awesome."},{"startTime":267.24,"endTime":268.08,"body":"- That's great."},{"startTime":268.08,"endTime":270.28,"body":"- So Laurie, here's a question for you."},{"startTime":270.28,"endTime":273.0,"body":"Within your experience,"},{"startTime":273.0,"endTime":274.72,"body":"you've worked with a lot of different leaders,"},{"startTime":274.72,"endTime":276.56,"body":"a lot of astronauts,"},{"startTime":276.56,"endTime":279.56,"body":"people who need to be able to make important decisions"},{"startTime":279.56,"endTime":281.76,"body":"at key points."},{"startTime":281.76,"endTime":285.28,"body":"Give us a sense of some of the leadership lessons,"},{"startTime":285.28,"endTime":288.04,"body":"so to speak, that you've learned over the years,"},{"startTime":288.04,"endTime":289.96,"body":"that you've seen in action."},{"startTime":289.96,"endTime":292.32,"body":"Talk to us a little bit about what has stood out"},{"startTime":292.32,"endTime":294.42,"body":"across your experience, if you don't mind."},{"startTime":294.42,"endTime":297.76,"body":"- I think when I look back at instructing,"},{"startTime":297.76,"endTime":298.76,"body":"there's a couple of things"},{"startTime":298.76,"endTime":300.96,"body":"and let's just take human space flight"},{"startTime":300.96,"endTime":303.28,"body":"and having to make decisions."},{"startTime":303.28,"endTime":308.16,"body":"So we bring in lots of entry level professional young people"},{"startTime":308.16,"endTime":311.08,"body":"if operations is a young person's game."},{"startTime":311.08,"endTime":314.92,"body":"And we teach them very early on to make decisions"},{"startTime":314.92,"endTime":317.68,"body":"without having all the information."},{"startTime":317.68,"endTime":319.52,"body":"So again, in leadership,"},{"startTime":319.52,"endTime":322.4,"body":"and when you're going through your first line leader,"},{"startTime":322.4,"endTime":323.72,"body":"you're gonna have to make decisions"},{"startTime":323.72,"endTime":326.56,"body":"where you're not gonna have 100% of the information."},{"startTime":326.56,"endTime":328.0,"body":"You're gonna have to figure out"},{"startTime":328.0,"endTime":330.64,"body":"what risk-based decision making is."},{"startTime":330.64,"endTime":331.96,"body":"How do I connect dots?"},{"startTime":331.96,"endTime":333.28,"body":"How do I use my gut?"},{"startTime":333.28,"endTime":336.52,"body":"How do I use this plethora of resources"},{"startTime":336.52,"endTime":339.48,"body":"of all the people that surround me to make the best decisions?"},{"startTime":339.48,"endTime":343.44,"body":"And so I think it specifically flight operations,"},{"startTime":343.44,"endTime":344.48,"body":"it's what we call it at NASA,"},{"startTime":344.48,"endTime":347.08,"body":"it does that in an extraordinary way."},{"startTime":347.08,"endTime":350.24,"body":"And it has us grow young leaders."},{"startTime":350.24,"endTime":351.84,"body":"You're learning to do these things"},{"startTime":351.84,"endTime":353.84,"body":"and you don't even know you're being taught."},{"startTime":353.84,"endTime":355.88,"body":"So just the culture that we have,"},{"startTime":355.88,"endTime":359.36,"body":"the DNA that we instill in our team"},{"startTime":359.36,"endTime":363.48,"body":"of how to make decisions, I think is one of the key things."},{"startTime":363.48,"endTime":365.36,"body":"- So I think that's a great point you bring up"},{"startTime":365.36,"endTime":370.36,"body":"about how you grow young professionals into leaders."},{"startTime":370.36,"endTime":374.04,"body":"What are some specific things you've observed over the years"},{"startTime":374.04,"endTime":377.24,"body":"that really do help take those young professionals,"},{"startTime":377.24,"endTime":379.76,"body":"kind of open their aperture a little bit,"},{"startTime":379.76,"endTime":382.96,"body":"open their eyes to see what it means to be a leader?"},{"startTime":382.96,"endTime":386.92,"body":"- I always tell people, when you're leading,"},{"startTime":386.92,"endTime":388.36,"body":"you're not leading a project,"},{"startTime":388.36,"endTime":390.92,"body":"you're not leading a program, you're leading people."},{"startTime":390.92,"endTime":394.08,"body":"So you have to find joy in leading people."},{"startTime":394.08,"endTime":399.0,"body":"And so some people, maybe that's not what they love"},{"startTime":399.0,"endTime":400.08,"body":"and that's okay,"},{"startTime":400.08,"endTime":402.92,"body":"because you're gonna be doing great things otherwise."},{"startTime":402.92,"endTime":406.4,"body":"But to really hone in, I think I use the phrase,"},{"startTime":406.4,"endTime":410.88,"body":"if you don't find absolute joy in other people's success,"},{"startTime":410.88,"endTime":413.2,"body":"then being a leader is probably not gonna float your boat."},{"startTime":413.2,"endTime":415.84,"body":"And that's okay, but you have to find absolute joy"},{"startTime":415.84,"endTime":419.12,"body":"in watching other people be successful."},{"startTime":419.12,"endTime":422.04,"body":"And that's actually what gives you the motivation"},{"startTime":422.04,"endTime":423.0,"body":"to become a better leader."},{"startTime":423.0,"endTime":426.48,"body":"And it just, it's that, it just, it feeds on itself, right?"},{"startTime":426.48,"endTime":427.88,"body":"And you continue to grow great leaders."},{"startTime":427.88,"endTime":431.56,"body":"So that's kind of one of the philosophies I have."},{"startTime":431.56,"endTime":435.28,"body":"And you can do that, whether you're leading,"},{"startTime":435.28,"endTime":439.24,"body":"a large organization or a small program or a small team."},{"startTime":439.24,"endTime":442.4,"body":"I tell people, when you're a project manager,"},{"startTime":442.4,"endTime":445.92,"body":"you have no authority and all the accountability."},{"startTime":445.92,"endTime":448.36,"body":"So it really goes down to your leadership skills."},{"startTime":448.36,"endTime":449.64,"body":"I think, how do you motivate people?"},{"startTime":449.64,"endTime":454.64,"body":"How do you find out how to make their work easier"},{"startTime":454.64,"endTime":456.36,"body":"and more fulfilling?"},{"startTime":456.36,"endTime":459.32,"body":"And so, just taking those small opportunities"},{"startTime":459.32,"endTime":462.4,"body":"that you have in your day-to-day work life"},{"startTime":462.4,"endTime":464.52,"body":"and making people think about,"},{"startTime":464.52,"endTime":466.08,"body":"how do I become a better leader?"},{"startTime":466.08,"endTime":467.92,"body":"'Cause you can do it in any situation,"},{"startTime":467.92,"endTime":469.96,"body":"whether it be at home or at work,"},{"startTime":469.96,"endTime":474.48,"body":"or it's a sports teams, whatever."},{"startTime":474.48,"endTime":477.36,"body":"There's always opportunities to learn about yourself,"},{"startTime":477.36,"endTime":479.6,"body":"which is, I think, fundamental to becoming a good leader."},{"startTime":479.6,"endTime":483.16,"body":"- And so, building on that idea,"},{"startTime":483.16,"endTime":485.4,"body":"building on that idea of,"},{"startTime":485.4,"endTime":487.92,"body":"you wanna be able to have a passion for people,"},{"startTime":487.92,"endTime":489.64,"body":"or at least caring about the people"},{"startTime":489.64,"endTime":491.92,"body":"and wanting to see them successful."},{"startTime":491.92,"endTime":495.24,"body":"We all know folks who have been asked"},{"startTime":495.24,"endTime":498.72,"body":"to be in a leadership role that may not have that passion,"},{"startTime":498.72,"endTime":500.64,"body":"or it's latent."},{"startTime":500.64,"endTime":503.2,"body":"You know, it might show up later, but at the moment,"},{"startTime":503.2,"endTime":507.08,"body":"having the attitude of, if I just didn't have the people,"},{"startTime":507.08,"endTime":509.2,"body":"this would be so much easier."},{"startTime":509.2,"endTime":511.76,"body":"You know, sometimes the reluctant leader approach."},{"startTime":511.76,"endTime":516.48,"body":"In your experience, Laurie, how do you help a leader"},{"startTime":516.48,"endTime":518.12,"body":"who is kind of in that moment,"},{"startTime":518.12,"endTime":521.2,"body":"especially as they're diving into their leadership journey,"},{"startTime":521.2,"endTime":523.4,"body":"kind of work through some of that"},{"startTime":523.4,"endTime":526.84,"body":"to be able to then gain an appreciation for people,"},{"startTime":526.84,"endTime":529.68,"body":"and sometimes the messiness that comes with it?"},{"startTime":529.68,"endTime":531.48,"body":"What are your reactions to that?"},{"startTime":531.48,"endTime":536.48,"body":"- Yeah, so I have a lot of phrases I use,"},{"startTime":536.48,"endTime":539.6,"body":"my kids tell me I've been using them their whole lives, right?"},{"startTime":539.6,"endTime":541.56,"body":"And one of the questions I always ask is,"},{"startTime":541.56,"endTime":543.16,"body":"how do you want it to end?"},{"startTime":543.16,"endTime":545.68,"body":"How do you want this thing, this project,"},{"startTime":545.68,"endTime":548.28,"body":"this situation to end?"},{"startTime":548.28,"endTime":551.44,"body":"And I think that somebody"},{"startTime":551.44,"endTime":553.36,"body":"that's maybe not passionate about the people,"},{"startTime":553.36,"endTime":555.12,"body":"they will immediately go to,"},{"startTime":555.12,"endTime":560.12,"body":"I want on time, on budget, technical success and all that."},{"startTime":560.12,"endTime":563.88,"body":"But like, well, how do you want your team to feel at the end?"},{"startTime":563.88,"endTime":565.76,"body":"And so it just gives you those opportunities"},{"startTime":565.76,"endTime":567.68,"body":"to have the discussions,"},{"startTime":567.68,"endTime":570.44,"body":"to make sure that while we have to deliver,"},{"startTime":570.44,"endTime":572.96,"body":"we have to deliver excellence in our technical"},{"startTime":572.96,"endTime":576.16,"body":"and technical products, right?"},{"startTime":576.16,"endTime":579.48,"body":"But you can't leave people in the dust."},{"startTime":579.48,"endTime":582.44,"body":"So when you ask, how do you want it to end?"},{"startTime":582.44,"endTime":583.88,"body":"And you can bring in that conversation,"},{"startTime":583.88,"endTime":587.0,"body":"well, how do you want your team to be at the end?"},{"startTime":587.0,"endTime":590.52,"body":"You want people to be able to put this on their resume."},{"startTime":590.52,"endTime":592.6,"body":"They can go do other things."},{"startTime":593.0,"endTime":595.96,"body":"How do you make them feel responsible"},{"startTime":595.96,"endTime":597.84,"body":"for developing their team"},{"startTime":597.84,"endTime":599.76,"body":"and as part of how they want it to end?"},{"startTime":599.76,"endTime":601.56,"body":"So those are just some tricks and tools"},{"startTime":601.56,"endTime":603.04,"body":"I've used over the years"},{"startTime":603.04,"endTime":605.76,"body":"when maybe somebody is not as passionate about it"},{"startTime":605.76,"endTime":610.12,"body":"or gets so excited about the technical merit of something"},{"startTime":610.12,"endTime":611.56,"body":"that they forget about the people."},{"startTime":611.56,"endTime":614.72,"body":"And if you don't have the people,"},{"startTime":614.72,"endTime":617.0,"body":"you'll never have technical excellence."},{"startTime":617.0,"endTime":618.44,"body":"So if you can just focus on them,"},{"startTime":618.44,"endTime":620.56,"body":"your chances of success are so much higher."},{"startTime":620.56,"endTime":622.56,"body":"So, again, how do you want it to end?"},{"startTime":622.56,"endTime":623.56,"body":"I want to be successful."},{"startTime":623.56,"endTime":625.2,"body":"Well, you can be really successful"},{"startTime":625.2,"endTime":626.64,"body":"if you can get your team motivated"},{"startTime":626.64,"endTime":631.0,"body":"and to feel part of the team and to have buy-in"},{"startTime":631.0,"endTime":634.6,"body":"and have them understand how they're part of the mission,"},{"startTime":634.6,"endTime":637.8,"body":"right, that you're supporting."},{"startTime":637.8,"endTime":639.76,"body":"- That concept of --"},{"startTime":639.76,"endTime":643.72,"body":"- Just as a quick follow-up, if you don't mind,"},{"startTime":643.72,"endTime":648.6,"body":"sometimes in organizations, there's a high reliability need."},{"startTime":648.6,"endTime":650.76,"body":"We need to be able to be really accurate."},{"startTime":650.76,"endTime":653.6,"body":"And my guess is you've experienced this a lot"},{"startTime":653.6,"endTime":654.56,"body":"working with astronauts"},{"startTime":654.56,"endTime":657.72,"body":"because they need to be able to make choices"},{"startTime":657.72,"endTime":659.12,"body":"that are not wrong."},{"startTime":659.12,"endTime":661.6,"body":"They need to make sure, especially in critical positions,"},{"startTime":661.6,"endTime":663.48,"body":"that they're accurate."},{"startTime":663.48,"endTime":667.08,"body":"How do you balance the need to be accurate"},{"startTime":667.08,"endTime":670.84,"body":"while still developing and caring about the people?"},{"startTime":670.84,"endTime":675.08,"body":"Because sometimes we might have a tendency as humans to say,"},{"startTime":675.08,"endTime":677.56,"body":"\"You know what? I'll just do it myself."},{"startTime":677.56,"endTime":680.6,"body":"I'm going to get this far faster and easier."},{"startTime":680.6,"endTime":683.56,"body":"However, it just -- you don't get the buy-in."},{"startTime":683.56,"endTime":685.24,"body":"You don't develop."},{"startTime":685.24,"endTime":687.08,"body":"And yet there are certain circumstances"},{"startTime":687.08,"endTime":689.6,"body":"you've got to make sure it is accurate."},{"startTime":689.6,"endTime":693.84,"body":"Laurie, how do you balance that need for accuracy"},{"startTime":693.84,"endTime":698.88,"body":"with the ability for buy-in and involvement of the people?"},{"startTime":698.88,"endTime":701.04,"body":"- Yeah, so first of all, we have to be perfect."},{"startTime":701.04,"endTime":703.56,"body":"We have to deliver perfection in human space flight."},{"startTime":703.56,"endTime":705.76,"body":"We don't -- you can't make a bad call."},{"startTime":705.76,"endTime":709.4,"body":"And so a lot of times, our people,"},{"startTime":709.4,"endTime":712.96,"body":"our processes, and our policies actually keep us bounded."},{"startTime":712.96,"endTime":716.84,"body":"So if you watch movies with the flight control room,"},{"startTime":716.84,"endTime":719.08,"body":"you'll see there's a flight director in charge."},{"startTime":719.08,"endTime":720.76,"body":"And that flight director -- I mean, there's command"},{"startTime":720.76,"endTime":725.84,"body":"and control of the human system as well as the vehicle systems."},{"startTime":725.84,"endTime":728.84,"body":"And so we put those principles in place."},{"startTime":728.84,"endTime":731.0,"body":"But it's not an \"or,\" right?"},{"startTime":731.0,"endTime":732.2,"body":"It's an \"and.\""},{"startTime":732.2,"endTime":736.08,"body":"So there are times, for example, on launch, you know,"},{"startTime":736.08,"endTime":738.04,"body":"decisions have to be made a certain way,"},{"startTime":738.04,"endTime":740.04,"body":"and we're not going to have discussion,"},{"startTime":740.04,"endTime":741.24,"body":"and it's not about why."},{"startTime":741.24,"endTime":744.76,"body":"But what we've done before that is we have made the team"},{"startTime":744.76,"endTime":745.88,"body":"understand the mission."},{"startTime":745.88,"endTime":749.96,"body":"So I think sometimes when it's time-critical,"},{"startTime":749.96,"endTime":751.56,"body":"you behave a specific way."},{"startTime":751.56,"endTime":756.6,"body":"When you have time, you make sure that you've gotten"},{"startTime":756.6,"endTime":759.56,"body":"everybody to understand why you're doing things"},{"startTime":759.56,"endTime":760.64,"body":"and get that all behind you."},{"startTime":760.64,"endTime":762.64,"body":"And then the team forms."},{"startTime":762.64,"endTime":766.24,"body":"And if you ever watch any NASA launch,"},{"startTime":766.24,"endTime":772.48,"body":"you see this well-oiled machine that understands the why,"},{"startTime":772.48,"endTime":775.12,"body":"and they're able to then perform with perfection"},{"startTime":775.12,"endTime":779.68,"body":"and still, you know, understand that it takes"},{"startTime":779.68,"endTime":781.96,"body":"all these people, right, and all these people"},{"startTime":781.96,"endTime":784.44,"body":"that you can't see in the film, right,"},{"startTime":784.44,"endTime":786.52,"body":"behind them that are supporting them."},{"startTime":786.52,"endTime":790.76,"body":"And I think it is the -- we call them the foundations"},{"startTime":790.76,"endTime":794.04,"body":"of flight operations that we operate under,"},{"startTime":794.04,"endTime":797.32,"body":"that we talk about from everybody's first day"},{"startTime":797.32,"endTime":800.48,"body":"of employment to, you know, really their last day."},{"startTime":800.48,"endTime":801.84,"body":"That's what we operate under,"},{"startTime":801.84,"endTime":803.28,"body":"and that's been really successful."},{"startTime":803.28,"endTime":805.52,"body":"So I think it's also about finding the and."},{"startTime":805.52,"endTime":806.92,"body":"It's -- sometimes it's like, well,"},{"startTime":806.92,"endTime":809.2,"body":"I can either be, you know, technically accurate"},{"startTime":809.2,"endTime":811.04,"body":"or I can be a great -- and it's not."},{"startTime":811.04,"endTime":812.6,"body":"It's and."},{"startTime":812.6,"endTime":816.88,"body":"And you'll be far more successful finding that and."},{"startTime":816.88,"endTime":819.76,"body":"-I think especially, Laurie, as you're describing that,"},{"startTime":819.76,"endTime":821.72,"body":"you know, there's high stakes"},{"startTime":821.72,"endTime":824.08,"body":"when we're talking about humans in space."},{"startTime":824.08,"endTime":827.64,"body":"I mean, there's -- the margin for error is so small."},{"startTime":827.64,"endTime":830.6,"body":"And as you've mentioned this term \"team\" several times"},{"startTime":830.6,"endTime":832.64,"body":"as we've just been chatting here,"},{"startTime":832.64,"endTime":834.72,"body":"what are some of the elements that you've observed"},{"startTime":834.72,"endTime":837.4,"body":"that NASA's doing well,"},{"startTime":837.4,"endTime":838.96,"body":"that the astronauts are doing well"},{"startTime":838.96,"endTime":841.16,"body":"to create that sense of team?"},{"startTime":841.16,"endTime":846.08,"body":"-I think part of it is making sure"},{"startTime":846.08,"endTime":849.56,"body":"we have good relationships on the team, right?"},{"startTime":849.56,"endTime":852.48,"body":"So when you see these well-oiled teams,"},{"startTime":852.48,"endTime":854.56,"body":"they are not, you know, people"},{"startTime":854.56,"endTime":857.04,"body":"that are just thrown together that day, right?"},{"startTime":857.04,"endTime":858.52,"body":"They've worked together over time."},{"startTime":858.52,"endTime":862.16,"body":"They understand everybody's strengths, their weaknesses."},{"startTime":862.16,"endTime":865.32,"body":"We also understand clear roles and responsibilities, right?"},{"startTime":865.32,"endTime":869.68,"body":"Who's in charge of this system, how it relates to this system?"},{"startTime":869.68,"endTime":874.2,"body":"And we have just years and years of practice"},{"startTime":874.2,"endTime":877.92,"body":"doing hard simulations that help us understand,"},{"startTime":877.92,"endTime":880.16,"body":"you know, how we're supposed to respond."},{"startTime":880.16,"endTime":883.56,"body":"So I think one thing that we do well at NASA"},{"startTime":883.56,"endTime":885.2,"body":"is the roles and responsibilities,"},{"startTime":885.2,"endTime":887.28,"body":"and I'm really talking about the flight control team,"},{"startTime":887.28,"endTime":890.44,"body":"but even outside the flight control team,"},{"startTime":890.44,"endTime":893.44,"body":"it goes back to understanding your purpose"},{"startTime":893.44,"endTime":895.12,"body":"and understanding your mission."},{"startTime":895.12,"endTime":898.12,"body":"And so when you have a mission of putting humans in space flight"},{"startTime":898.64,"endTime":899.04,"body":"it's very--"},{"startTime":899.04,"endTime":901.72,"body":"it's an easy button for motivating, right?"},{"startTime":901.72,"endTime":904.08,"body":"So if I, you know, if I was, I don't know,"},{"startTime":904.08,"endTime":905.84,"body":"developing some bank software,"},{"startTime":905.84,"endTime":909.48,"body":"maybe I wouldn't feel as compelled."},{"startTime":909.48,"endTime":911.6,"body":"Nothing against bank software people."},{"startTime":911.6,"endTime":913.84,"body":"But, you know, I wouldn't feel, you know,"},{"startTime":913.84,"endTime":917.76,"body":"as committed and owning of the mission."},{"startTime":917.76,"endTime":920.84,"body":"And so I think that the purpose and the value of the mission"},{"startTime":920.84,"endTime":925.2,"body":"certainly gives the entire NASA organization,"},{"startTime":925.2,"endTime":929.44,"body":"NASA, all of the contractors that work closely together,"},{"startTime":929.44,"endTime":931.76,"body":"we're united in that single purpose."},{"startTime":931.76,"endTime":936.04,"body":"And so that is an easy thing for our type of organization"},{"startTime":936.04,"endTime":940.4,"body":"than maybe other organizations doing that."},{"startTime":940.4,"endTime":943.68,"body":"-I can see leveraging that purpose,"},{"startTime":943.68,"endTime":945.0,"body":"that inherent purpose."},{"startTime":945.0,"endTime":949.0,"body":"It just connects, and it can help inspire."},{"startTime":949.0,"endTime":951.04,"body":"That's a powerful thing."},{"startTime":951.04,"endTime":953.08,"body":"So I want to go back to something"},{"startTime":953.08,"endTime":957.08,"body":"you said a few minutes ago around making decisions,"},{"startTime":957.08,"endTime":959.8,"body":"especially when you don't have all the information,"},{"startTime":959.8,"endTime":965.44,"body":"because that is one of the most challenging aspects of a leader,"},{"startTime":965.44,"endTime":968.56,"body":"because you don't have this perfect rational situation"},{"startTime":968.56,"endTime":970.56,"body":"where you have access to all the information"},{"startTime":970.56,"endTime":972.32,"body":"and can process all information,"},{"startTime":972.32,"endTime":974.56,"body":"and you have plenty of time to review it all."},{"startTime":974.56,"endTime":977.4,"body":"No. You have a certain amount of time,"},{"startTime":977.4,"endTime":979.36,"body":"certain amount of information,"},{"startTime":979.36,"endTime":981.96,"body":"and you might be able to expand that information or not,"},{"startTime":981.96,"endTime":985.56,"body":"but you still got to make a decision and move forward."},{"startTime":985.56,"endTime":989.44,"body":"In your view, Laurie, with some of these experiences,"},{"startTime":989.44,"endTime":991.16,"body":"how do you balance some of this?"},{"startTime":991.16,"endTime":996.88,"body":"How do you move forward while still having enough analysis"},{"startTime":996.88,"endTime":1000.64,"body":"but not spending too much time on the analysis?"},{"startTime":1000.64,"endTime":1004.16,"body":"You know, how do you balance this to make a good decision"},{"startTime":1004.16,"endTime":1007.56,"body":"and keep things moving forward?"},{"startTime":1007.56,"endTime":1010.2,"body":"-Yeah, so, you know, we hire a ton of engineers"},{"startTime":1010.2,"endTime":1011.32,"body":"and scientists, right?"},{"startTime":1011.32,"endTime":1014.24,"body":"We all want to get 100 on the test."},{"startTime":1014.24,"endTime":1016.24,"body":"And so I think our ops environment"},{"startTime":1016.24,"endTime":1019.4,"body":"actually contributes to us teaching that skill,"},{"startTime":1019.4,"endTime":1021.48,"body":"but the other thing I would say is,"},{"startTime":1021.48,"endTime":1024.6,"body":"you know, going into a leadership position,"},{"startTime":1024.6,"endTime":1030.04,"body":"many of your decisions, you know, no one dies, okay?"},{"startTime":1030.04,"endTime":1034.2,"body":"I think taking the same engineering principles,"},{"startTime":1034.2,"endTime":1036.8,"body":"what we try to do is -- I joke with some of my team."},{"startTime":1036.8,"endTime":1039.84,"body":"We do some of the most complex engineering science work"},{"startTime":1039.84,"endTime":1042.48,"body":"in the world, and then sometimes we take"},{"startTime":1042.48,"endTime":1044.96,"body":"and we try to make our management processes"},{"startTime":1044.96,"endTime":1048.12,"body":"just as complex and critical."},{"startTime":1048.12,"endTime":1050.48,"body":"I'm like, \"No, you can have simple processes"},{"startTime":1050.48,"endTime":1053.92,"body":"around things to do complex work.\""},{"startTime":1053.92,"endTime":1058.08,"body":"And so I go back to, in leadership decisions,"},{"startTime":1058.08,"endTime":1061.16,"body":"we're about people, and if you make a decision,"},{"startTime":1061.16,"endTime":1063.72,"body":"you know, maybe you put the wrong person in the,"},{"startTime":1063.72,"endTime":1067.04,"body":"you know, wrong job, it's far better for you to go,"},{"startTime":1067.04,"endTime":1069.12,"body":"\"You know what? This isn't working out."},{"startTime":1069.12,"endTime":1070.8,"body":"This is on me. I'm sorry."},{"startTime":1070.8,"endTime":1073.76,"body":"That wasn't a good fit. Let me go fix this.\""},{"startTime":1073.76,"endTime":1075.72,"body":"And I will tell you, you know, an apology and a fix,"},{"startTime":1075.72,"endTime":1078.84,"body":"no one even remembers what you screwed up, right?"},{"startTime":1078.84,"endTime":1080.44,"body":"You want to make an organization change."},{"startTime":1080.44,"endTime":1084.16,"body":"We learn, and it's over, organization changes forever."},{"startTime":1084.16,"endTime":1086.68,"body":"You know, forever, and I'm like, if they don't work,"},{"startTime":1086.68,"endTime":1089.6,"body":"just go, \"Wow, this isn't working. Let's change.\""},{"startTime":1089.6,"endTime":1094.6,"body":"And so trying to not always apply these very strict"},{"startTime":1094.6,"endTime":1097.64,"body":"and well-suited engineering practices"},{"startTime":1097.64,"endTime":1100.48,"body":"to our leadership skills, you know,"},{"startTime":1100.48,"endTime":1103.12,"body":"finding the right balance,"},{"startTime":1103.12,"endTime":1106.48,"body":"and that's something I think that I naturally"},{"startTime":1106.48,"endTime":1109.04,"body":"kind of fell into in my career, going,"},{"startTime":1109.04,"endTime":1113.76,"body":"\"Wow, I lead people, and we do really complex work,"},{"startTime":1113.76,"endTime":1116.24,"body":"so how can I make my people"},{"startTime":1116.24,"endTime":1118.88,"body":"the most successful at doing complex work?\""},{"startTime":1118.88,"endTime":1121.64,"body":"And so it's just, and again, I've made some bad decisions,"},{"startTime":1121.64,"endTime":1124.88,"body":"and you just go, \"All right, let's fix it then.\""},{"startTime":1124.88,"endTime":1126.72,"body":"It's not like I made a bad decision"},{"startTime":1126.72,"endTime":1129.92,"body":"that impacted crew safety or the vehicle."},{"startTime":1129.92,"endTime":1132.96,"body":"This is just how we do the work."},{"startTime":1132.96,"endTime":1137.6,"body":"We can do it better and not getting so,"},{"startTime":1137.6,"endTime":1140.64,"body":"I guess, analysis by, you know, paralysis by analysis"},{"startTime":1140.64,"endTime":1144.76,"body":"or whatever, those things."},{"startTime":1144.76,"endTime":1146.2,"body":"So I don't know if that quite answers the question,"},{"startTime":1146.2,"endTime":1148.96,"body":"but I do see us in technical communities"},{"startTime":1148.96,"endTime":1151.64,"body":"often applying strong technical principles"},{"startTime":1151.64,"endTime":1153.2,"body":"to our leadership, and I'm like,"},{"startTime":1153.2,"endTime":1157.44,"body":"\"Hey, people are not products,\" right?"},{"startTime":1157.44,"endTime":1160.92,"body":"And so, you know, being able to be a lot more flexible"},{"startTime":1160.92,"endTime":1163.4,"body":"on your people stuff so that you can get"},{"startTime":1163.4,"endTime":1165.84,"body":"the complex products."},{"startTime":1165.84,"endTime":1167.48,"body":"- Yeah, I think you're highlighting"},{"startTime":1167.48,"endTime":1170.36,"body":"that distinction very clearly,"},{"startTime":1170.36,"endTime":1172.2,"body":"that the decision-making process"},{"startTime":1172.2,"endTime":1174.96,"body":"is not always a one-size-fits-all."},{"startTime":1174.96,"endTime":1178.48,"body":"Not all decisions require the exact same process"},{"startTime":1178.48,"endTime":1181.16,"body":"of decision-making, and even differentiating"},{"startTime":1181.16,"endTime":1184.04,"body":"between operational or technical decision-making"},{"startTime":1184.04,"endTime":1188.4,"body":"and people decision-making, and it can be very different."},{"startTime":1188.4,"endTime":1191.6,"body":"And Daniel, you're reminding me of situations"},{"startTime":1191.6,"endTime":1193.64,"body":"we've often talked about as we're working"},{"startTime":1193.64,"endTime":1195.28,"body":"with individuals in coaching."},{"startTime":1195.28,"endTime":1197.36,"body":"As you get in these leadership roles,"},{"startTime":1197.36,"endTime":1198.96,"body":"and Laurie, I'm sure you've experienced it"},{"startTime":1198.96,"endTime":1201.64,"body":"where you have to make a decision,"},{"startTime":1201.64,"endTime":1203.4,"body":"and you look to your right and to your left,"},{"startTime":1203.4,"endTime":1206.92,"body":"and there's no one you can pass this decision off to."},{"startTime":1206.92,"endTime":1208.76,"body":"Like, it's up to you."},{"startTime":1208.76,"endTime":1212.12,"body":"I mean, really, and it's one of the more challenging parts,"},{"startTime":1212.12,"endTime":1213.92,"body":"and one of the hardest parts about being a leader"},{"startTime":1213.92,"endTime":1216.8,"body":"is leaders have to make decisions,"},{"startTime":1216.8,"endTime":1219.88,"body":"and you have to make tough decisions at times."},{"startTime":1219.88,"endTime":1223.48,"body":"And so it's being able to remind ourselves of that,"},{"startTime":1223.48,"endTime":1225.92,"body":"but give ourselves a little bit of grace"},{"startTime":1225.92,"endTime":1229.96,"body":"that not every decision is a life-or-death one."},{"startTime":1229.96,"endTime":1232.16,"body":"- Yeah, but I mean, that's really"},{"startTime":1232.16,"endTime":1234.28,"body":"the most rewarding part of leadership too, right?"},{"startTime":1234.28,"endTime":1237.64,"body":"I mean, to me, it's moving your organization forward"},{"startTime":1237.64,"endTime":1239.88,"body":"because you've made decisions."},{"startTime":1239.88,"endTime":1241.72,"body":"And sometimes you get an 80 on that test,"},{"startTime":1241.72,"endTime":1244.52,"body":"sometimes you get 100, but maybe you get a 50"},{"startTime":1244.52,"endTime":1248.4,"body":"a couple of times, but you can't change directions"},{"startTime":1248.4,"endTime":1250.16,"body":"if you're not moving, right?"},{"startTime":1250.16,"endTime":1253.0,"body":"So, where it's much harder."},{"startTime":1253.0,"endTime":1255.12,"body":"And then I use my analysis, you know,"},{"startTime":1255.12,"endTime":1257.52,"body":"mass times velocity is momentum,"},{"startTime":1257.52,"endTime":1260.32,"body":"and you can get that whole discussion going on."},{"startTime":1260.32,"endTime":1262.04,"body":"- We can get real detailed with that."},{"startTime":1262.04,"endTime":1265.28,"body":"- Yeah, it's the only formula I use, so."},{"startTime":1265.28,"endTime":1268.12,"body":"- Oh, I love it."},{"startTime":1268.12,"endTime":1270.24,"body":"And you're bringing up such great points"},{"startTime":1270.24,"endTime":1273.08,"body":"in terms of the need to be flexible,"},{"startTime":1273.08,"endTime":1275.8,"body":"and to be able to be adaptable,"},{"startTime":1275.8,"endTime":1279.2,"body":"especially with people issues and challenges."},{"startTime":1279.2,"endTime":1284.0,"body":"And so, let's talk for a moment though about reactions,"},{"startTime":1284.0,"endTime":1286.44,"body":"because oftentimes leaders,"},{"startTime":1286.44,"endTime":1289.32,"body":"they have to manage how they react."},{"startTime":1289.32,"endTime":1292.16,"body":"And they may have their own issues going on."},{"startTime":1292.16,"endTime":1295.52,"body":"You know, they might be frustrated or not impressed,"},{"startTime":1295.52,"endTime":1297.64,"body":"or they might have their own idea"},{"startTime":1297.64,"endTime":1300.44,"body":"that is gonna work even better, at least in their view."},{"startTime":1301.76,"endTime":1304.96,"body":"In your view, in your experience, Laurie,"},{"startTime":1304.96,"endTime":1309.16,"body":"how do you manage reactions in a positive way?"},{"startTime":1309.16,"endTime":1312.6,"body":"Please, what are your thoughts on that?"},{"startTime":1312.6,"endTime":1316.04,"body":"- Well, so certainly I think"},{"startTime":1316.04,"endTime":1318.04,"body":"before you even manage the reaction,"},{"startTime":1318.04,"endTime":1319.16,"body":"if it's going to be something"},{"startTime":1319.16,"endTime":1320.72,"body":"that's difficult to communicate,"},{"startTime":1320.72,"endTime":1325.2,"body":"or something that may be practiced, right?"},{"startTime":1325.2,"endTime":1329.28,"body":"So, Peter knows I use the phrase, I look in the mirror,"},{"startTime":1329.28,"endTime":1330.12,"body":"and I said, you know,"},{"startTime":1330.12,"endTime":1332.4,"body":"part of it is about introspection and all that,"},{"startTime":1332.4,"endTime":1334.36,"body":"but the other is now go look in the mirror."},{"startTime":1334.36,"endTime":1336.76,"body":"Like practice in front of a mirror,"},{"startTime":1336.76,"endTime":1339.16,"body":"which is the most humiliating thing ever"},{"startTime":1339.16,"endTime":1343.4,"body":"to deliver bad news or do an important,"},{"startTime":1343.4,"endTime":1344.96,"body":"maybe it's a sales pitch, whatever,"},{"startTime":1344.96,"endTime":1346.88,"body":"but you've got to practice."},{"startTime":1346.88,"endTime":1351.16,"body":"So, when you practice and you prepare,"},{"startTime":1351.16,"endTime":1355.08,"body":"you've probably lessened the negative reactions."},{"startTime":1355.08,"endTime":1357.4,"body":"So, if you do that pre-work,"},{"startTime":1357.4,"endTime":1360.72,"body":"the chance of and the extent of the negative reaction"},{"startTime":1360.72,"endTime":1362.6,"body":"are diffused a little bit,"},{"startTime":1362.6,"endTime":1364.64,"body":"but sometimes you're gonna get the negative reaction."},{"startTime":1364.64,"endTime":1366.8,"body":"A lot of times, I think the most important thing"},{"startTime":1366.8,"endTime":1369.24,"body":"is to stop and listen."},{"startTime":1369.24,"endTime":1372.16,"body":"And, you know, again, don't be so worried"},{"startTime":1372.16,"endTime":1373.96,"body":"about what you're going to say,"},{"startTime":1373.96,"endTime":1376.04,"body":"just to listen to that reaction, right?"},{"startTime":1376.04,"endTime":1380.0,"body":"And the reaction may be, you know,"},{"startTime":1380.0,"endTime":1381.48,"body":"through their body language,"},{"startTime":1381.48,"endTime":1384.6,"body":"their words, through their tone, all those things,"},{"startTime":1384.6,"endTime":1386.76,"body":"and then trying to just, you know,"},{"startTime":1386.76,"endTime":1389.08,"body":"hadn't thought of it in that perspective,"},{"startTime":1389.08,"endTime":1390.36,"body":"let's keep talking, right?"},{"startTime":1390.36,"endTime":1393.0,"body":"And again, we're dealing with people."},{"startTime":1393.0,"endTime":1395.2,"body":"And so, usually the one test"},{"startTime":1395.2,"endTime":1397.72,"body":"we never get 100 on is communication, right?"},{"startTime":1397.72,"endTime":1400.52,"body":"No matter how hard you try, you're never done,"},{"startTime":1400.52,"endTime":1404.0,"body":"you never spiked the ball, you know, it's ongoing."},{"startTime":1404.0,"endTime":1408.0,"body":"And so, again, I think preparation is really key"},{"startTime":1408.0,"endTime":1413.0,"body":"'cause that will force you to think about the intended"},{"startTime":1413.0,"endTime":1414.44,"body":"and unintended consequences"},{"startTime":1414.44,"endTime":1416.44,"body":"of whatever you're communicating."},{"startTime":1416.44,"endTime":1420.76,"body":"And then if it is a negative reaction,"},{"startTime":1420.76,"endTime":1423.56,"body":"it's up to you to handle,"},{"startTime":1423.56,"endTime":1425.76,"body":"not to the person that you're, it's not their fault,"},{"startTime":1425.76,"endTime":1428.0,"body":"they're receiving it that way."},{"startTime":1428.0,"endTime":1429.92,"body":"So again, you know, it's just,"},{"startTime":1429.92,"endTime":1432.64,"body":"all things can be solved through communication,"},{"startTime":1432.64,"endTime":1434.04,"body":"so it's just really hard to do."},{"startTime":1434.04,"endTime":1438.68,"body":"- It is, and I think helping to normalize"},{"startTime":1438.68,"endTime":1440.72,"body":"the challenge of communication,"},{"startTime":1440.72,"endTime":1442.72,"body":"I think it can help alleviate some of that anxiety"},{"startTime":1442.72,"endTime":1445.52,"body":"so many leaders experience, because you're right,"},{"startTime":1445.52,"endTime":1448.36,"body":"it is the one test you never get 100% on."},{"startTime":1448.36,"endTime":1451.44,"body":"You're never done, you keep going, you keep tweaking,"},{"startTime":1451.44,"endTime":1454.68,"body":"but your emphasis on the listening,"},{"startTime":1454.68,"endTime":1457.84,"body":"being aware of our own reactions, looking in the mirror,"},{"startTime":1457.84,"endTime":1459.92,"body":"you know, pausing, taking that step back"},{"startTime":1459.92,"endTime":1462.72,"body":"to monitor the relationship status is,"},{"startTime":1462.72,"endTime":1465.24,"body":"you know, you're interacting with that,"},{"startTime":1465.24,"endTime":1466.52,"body":"not just what you're saying,"},{"startTime":1466.52,"endTime":1469.08,"body":"but how it's being said and what this means,"},{"startTime":1469.08,"endTime":1470.96,"body":"all really good tips,"},{"startTime":1470.96,"endTime":1473.56,"body":"really good tips to help us be better communicators."},{"startTime":1474.48,"endTime":1475.72,"body":"So as we extend that,"},{"startTime":1475.72,"endTime":1477.32,"body":"that thought a little bit on communication,"},{"startTime":1477.32,"endTime":1478.6,"body":"and so much of your career,"},{"startTime":1478.6,"endTime":1482.24,"body":"especially as you got started was on instruction,"},{"startTime":1482.24,"endTime":1483.8,"body":"you know, being that teacher,"},{"startTime":1483.8,"endTime":1487.28,"body":"and even as I say it, you get a big smile on your face."},{"startTime":1487.28,"endTime":1491.68,"body":"What are some of the tips you would give others now,"},{"startTime":1491.68,"endTime":1493.76,"body":"or actually, let me phrase it this way,"},{"startTime":1493.76,"endTime":1497.2,"body":"how have you become a better instructor over the years,"},{"startTime":1497.2,"endTime":1499.96,"body":"and what do you wish you would have done more of"},{"startTime":1499.96,"endTime":1502.52,"body":"as you were earlier in your career?"},{"startTime":1502.52,"endTime":1503.68,"body":"- So just so you know,"},{"startTime":1503.68,"endTime":1506.16,"body":"I actually started teaching even at a younger age."},{"startTime":1506.16,"endTime":1509.52,"body":"I actually taught piano, starting at about age 13."},{"startTime":1509.52,"endTime":1510.36,"body":"- Oh, wow."},{"startTime":1510.36,"endTime":1514.84,"body":"- And so I took pedagogy classes"},{"startTime":1514.84,"endTime":1516.84,"body":"which, you know, teach you how to teach."},{"startTime":1516.84,"endTime":1519.68,"body":"So I think I always had a passion."},{"startTime":1519.68,"endTime":1521.52,"body":"I taught swimming, you know,"},{"startTime":1521.52,"endTime":1523.16,"body":"I found, you know, parents would spend"},{"startTime":1523.16,"endTime":1524.96,"body":"exorbitant sums of money on their children,"},{"startTime":1524.96,"endTime":1525.8,"body":"so to make more money"},{"startTime":1525.8,"endTime":1527.36,"body":"that was my motivation then."},{"startTime":1527.36,"endTime":1531.56,"body":"But then when I got this job, you know, teaching astronauts,"},{"startTime":1531.56,"endTime":1535.04,"body":"I think it goes back kind of to that leadership model."},{"startTime":1535.04,"endTime":1538.04,"body":"I want my students to be successful."},{"startTime":1538.04,"endTime":1541.72,"body":"And so when you impart knowledge"},{"startTime":1541.72,"endTime":1545.44,"body":"that makes them better technically at what they do,"},{"startTime":1545.44,"endTime":1548.6,"body":"or you see like their aha moments,"},{"startTime":1548.6,"endTime":1551.96,"body":"and it just, to me, that was always my favorite part"},{"startTime":1551.96,"endTime":1554.4,"body":"of teaching the astronauts or teaching anybody"},{"startTime":1554.4,"endTime":1557.56,"body":"is those aha moments, seeing them connect dots,"},{"startTime":1557.56,"endTime":1559.04,"body":"seeing people improve."},{"startTime":1560.0,"endTime":1561.52,"body":"It's just, it's fulfilling."},{"startTime":1561.52,"endTime":1564.4,"body":"And so when I look at, you know,"},{"startTime":1564.4,"endTime":1567.12,"body":"I think that was kind of a cornerstone of me,"},{"startTime":1567.12,"endTime":1569.04,"body":"you know, really going into manager positions"},{"startTime":1569.04,"endTime":1571.96,"body":"and kind of continuing to, you know,"},{"startTime":1571.96,"endTime":1573.28,"body":"as I say, rise through the ranks,"},{"startTime":1573.28,"endTime":1578.12,"body":"but I still get great joy out of seeing my employees,"},{"startTime":1578.12,"endTime":1582.04,"body":"you know, take some nugget of knowledge and then apply it."},{"startTime":1582.04,"endTime":1586.32,"body":"I do a lot of mentoring and, you know,"},{"startTime":1586.32,"endTime":1587.48,"body":"an employee will be having an issue"},{"startTime":1587.48,"endTime":1589.0,"body":"and it's not for me to answer,"},{"startTime":1589.0,"endTime":1590.56,"body":"it's for them to find the answer."},{"startTime":1590.56,"endTime":1592.16,"body":"So how do you lead them down a path?"},{"startTime":1592.16,"endTime":1594.92,"body":"And that's what instructional is about is,"},{"startTime":1594.92,"endTime":1596.4,"body":"you know, creating a lot of hooks"},{"startTime":1596.4,"endTime":1598.16,"body":"and then adding more information to those hooks"},{"startTime":1598.16,"endTime":1599.8,"body":"and then create more hooks."},{"startTime":1599.8,"endTime":1602.52,"body":"And then, you know, then it's this big aha moment."},{"startTime":1602.52,"endTime":1604.32,"body":"So I guess, you know,"},{"startTime":1604.32,"endTime":1607.4,"body":"I wish I would have been better at it earlier, maybe."},{"startTime":1607.4,"endTime":1608.4,"body":"I don't know."},{"startTime":1608.4,"endTime":1614.4,"body":"I'm not a huge, I never enjoyed the classroom instruction,"},{"startTime":1614.24,"endTime":1618.4,"body":"but apparently people like me doing classroom lessons."},{"startTime":1618.4,"endTime":1619.64,"body":"I just, it's not what I,"},{"startTime":1619.64,"endTime":1621.56,"body":"I really liked the one-on-one instruction"},{"startTime":1621.56,"endTime":1623.2,"body":"or one-on-a-couple instruction"},{"startTime":1623.2,"endTime":1626.88,"body":"because you can really get to know the students,"},{"startTime":1626.88,"endTime":1628.92,"body":"get to know where they are."},{"startTime":1628.92,"endTime":1633.88,"body":"So I guess probably, you know,"},{"startTime":1633.88,"endTime":1635.92,"body":"if I look back at the things that I was best at"},{"startTime":1635.92,"endTime":1637.24,"body":"was that one-on-one instruction,"},{"startTime":1637.24,"endTime":1641.2,"body":"but it was probably more so because I just enjoyed it."},{"startTime":1642.28,"endTime":1645.36,"body":"So again, you know, I have a passion to teach"},{"startTime":1645.36,"endTime":1647.92,"body":"and it just, it's,"},{"startTime":1647.92,"endTime":1650.2,"body":"I was just blessed to fall into this job"},{"startTime":1650.2,"endTime":1652.64,"body":"and that I absolutely loved."},{"startTime":1652.64,"endTime":1655.28,"body":"And now I've watched, you know, our team do it"},{"startTime":1655.28,"endTime":1657.64,"body":"and, you know, just great instructors"},{"startTime":1657.64,"endTime":1662.88,"body":"and how they develop, how they begin developing skills"},{"startTime":1662.88,"endTime":1664.16,"body":"they don't even know they're developing."},{"startTime":1664.16,"endTime":1666.64,"body":"So I think it's a really important part."},{"startTime":1666.64,"endTime":1669.52,"body":"But now teaching has always been part of my thing."},{"startTime":1671.56,"endTime":1676.56,"body":"- So with that passion and experience over the years,"},{"startTime":1676.56,"endTime":1679.8,"body":"I would imagine you probably had a few stories"},{"startTime":1679.8,"endTime":1684.72,"body":"that have come up that have been really influential for you"},{"startTime":1684.72,"endTime":1688.64,"body":"determining, wow, what a leader should do or should not do."},{"startTime":1688.64,"endTime":1691.08,"body":"And I'll just share a brief one."},{"startTime":1691.08,"endTime":1693.72,"body":"I'd love your thoughts as you're kind of thinking about this."},{"startTime":1693.72,"endTime":1697.0,"body":"I remember years ago, earlier in my career,"},{"startTime":1697.0,"endTime":1699.0,"body":"I was internal at an organization"},{"startTime":1699.0,"endTime":1702.32,"body":"and our senior vice president had a meeting."},{"startTime":1702.32,"endTime":1704.08,"body":"We all came together"},{"startTime":1704.08,"endTime":1707.0,"body":"because the engagement scores had just come out"},{"startTime":1707.0,"endTime":1710.44,"body":"and she started getting upset with us"},{"startTime":1710.44,"endTime":1713.28,"body":"that we didn't rate her higher."},{"startTime":1713.28,"endTime":1715.4,"body":"And she started berating us."},{"startTime":1715.4,"endTime":1718.88,"body":"And I'll never forget that was a moment of what not to do."},{"startTime":1718.88,"endTime":1722.64,"body":"And I'm like, she's really getting upset with us"},{"startTime":1722.64,"endTime":1724.56,"body":"that we didn't rate her higher."},{"startTime":1724.56,"endTime":1728.4,"body":"So no joke, that was an influential story for me"},{"startTime":1728.4,"endTime":1731.84,"body":"about what not to do as a leader and case in point."},{"startTime":1731.84,"endTime":1735.56,"body":"So anyway, I'm wondering, Laurie, over the years,"},{"startTime":1735.56,"endTime":1737.36,"body":"and it could be on the negative side,"},{"startTime":1737.36,"endTime":1738.96,"body":"it could be on the positive."},{"startTime":1738.96,"endTime":1741.6,"body":"What have you seen that, stories"},{"startTime":1741.6,"endTime":1744.52,"body":"that have really helped you grow as a leader?"},{"startTime":1744.52,"endTime":1747.6,"body":"- Well, I've a lot of little anecdotes."},{"startTime":1747.6,"endTime":1749.88,"body":"And first of all, I've had a lot of tremendous bosses."},{"startTime":1749.88,"endTime":1753.4,"body":"I mean, my husband actually didn't win in the boss."},{"startTime":1753.4,"endTime":1756.16,"body":"I mean, he had some really mediocre bosses in his career"},{"startTime":1756.16,"endTime":1758.44,"body":"and I've just had some really fantastic bosses."},{"startTime":1758.44,"endTime":1761.96,"body":"And so most of my experiences have been positive."},{"startTime":1761.96,"endTime":1764.88,"body":"But I'll remember like all this,"},{"startTime":1764.88,"endTime":1768.52,"body":"I was in a meeting where we were deciding"},{"startTime":1768.52,"endTime":1771.44,"body":"to cancel a project and I was in favor of canceling"},{"startTime":1771.44,"endTime":1772.92,"body":"'cause it wasn't doing well."},{"startTime":1772.92,"endTime":1774.96,"body":"And the person on the receiving end,"},{"startTime":1774.96,"endTime":1778.88,"body":"my boss was basically giving her grace saying,"},{"startTime":1778.88,"endTime":1780.92,"body":"\"Yeah, we should have done this.\""},{"startTime":1780.92,"endTime":1783.8,"body":"And I was kind of becoming defensive"},{"startTime":1783.8,"endTime":1785.12,"body":"'cause I'm like, we did all this,"},{"startTime":1785.12,"endTime":1786.16,"body":"it's a crappy project."},{"startTime":1786.16,"endTime":1789.48,"body":"Just, I'm young and I wanna be,"},{"startTime":1789.48,"endTime":1792.68,"body":"I'm smart and I'm right, right?"},{"startTime":1792.68,"endTime":1795.32,"body":"And so that's, in hindsight,"},{"startTime":1795.32,"endTime":1797.68,"body":"I remember how he gave her grace."},{"startTime":1797.68,"endTime":1800.4,"body":"And then a very close colleague of mine"},{"startTime":1800.4,"endTime":1802.04,"body":"whispered in my ear and said,"},{"startTime":1802.04,"endTime":1804.56,"body":"\"When you get what you want, shut up.\""},{"startTime":1804.56,"endTime":1807.52,"body":"And it has stuck with me my entire life."},{"startTime":1807.52,"endTime":1809.6,"body":"I mean, it doesn't,"},{"startTime":1809.6,"endTime":1811.44,"body":"sometimes you don't have to be blind."},{"startTime":1811.44,"endTime":1814.0,"body":"I mean, we're doing the right thing."},{"startTime":1814.0,"endTime":1815.68,"body":"We're giving her some grace"},{"startTime":1815.68,"endTime":1818.32,"body":"and we're gonna do what you want."},{"startTime":1818.32,"endTime":1819.92,"body":"So be quiet."},{"startTime":1819.92,"endTime":1824.6,"body":"So there's one of where I think I was developing"},{"startTime":1824.6,"endTime":1827.64,"body":"and I'm watching him kind of getting irritated."},{"startTime":1827.64,"endTime":1830.48,"body":"And then in hindsight, I would do the same thing today."},{"startTime":1830.48,"endTime":1833.12,"body":"So there's one example."},{"startTime":1833.12,"endTime":1836.8,"body":"The other is, Julia,"},{"startTime":1836.8,"endTime":1838.56,"body":"when you're doing astronaut training,"},{"startTime":1838.56,"endTime":1839.44,"body":"I mean, I always tell people,"},{"startTime":1839.44,"endTime":1841.92,"body":"I train people that were smarter than me,"},{"startTime":1841.92,"endTime":1845.08,"body":"older than me, had more credentials than me."},{"startTime":1845.08,"endTime":1851.36,"body":"These were American heroes that we're talking to."},{"startTime":1851.36,"endTime":1854.88,"body":"But also having the ability,"},{"startTime":1854.88,"endTime":1857.08,"body":"when you're in the right,"},{"startTime":1857.08,"endTime":1862.08,"body":"to be able to stand up to people that are above you."},{"startTime":1862.08,"endTime":1865.52,"body":"And maybe it's your boss's boss's boss"},{"startTime":1865.52,"endTime":1866.88,"body":"and you need to call them out"},{"startTime":1866.88,"endTime":1868.04,"body":"and figure out how to do that."},{"startTime":1868.04,"endTime":1870.16,"body":"And so I think when you're an instructor,"},{"startTime":1870.16,"endTime":1873.52,"body":"I remember I had a crew that was kind of in a conflict"},{"startTime":1873.52,"endTime":1876.24,"body":"and it was impacting the people in the cockpit."},{"startTime":1876.24,"endTime":1878.76,"body":"It was impacting our training team."},{"startTime":1878.76,"endTime":1882.12,"body":"And I remember it was in the motion simulator"},{"startTime":1882.12,"endTime":1885.92,"body":"and I was like, motion down, ramp up, meet on the deck."},{"startTime":1885.92,"endTime":1887.32,"body":"You know, CDR and PLT,"},{"startTime":1887.32,"endTime":1889.2,"body":"which was the commander and the pilot."},{"startTime":1889.2,"endTime":1892.24,"body":"And I basically got up there and I looked back"},{"startTime":1892.24,"endTime":1894.24,"body":"and I was like, I was really young."},{"startTime":1894.24,"endTime":1897.04,"body":"But I was like, look, this is not acceptable."},{"startTime":1897.04,"endTime":1899.28,"body":"This is not acceptable to me."},{"startTime":1899.28,"endTime":1902.76,"body":"And so you have to stop because you're impacting your crew,"},{"startTime":1902.76,"endTime":1905.48,"body":"you're gonna impact the mission and we don't need this."},{"startTime":1905.48,"endTime":1908.52,"body":"And both of them were like, you're right."},{"startTime":1908.52,"endTime":1912.04,"body":"And so sometimes just speak truth, right?"},{"startTime":1912.04,"endTime":1915.2,"body":"And speak it because not because of what it's for me,"},{"startTime":1915.2,"endTime":1917.56,"body":"but it's like, why is this important?"},{"startTime":1917.56,"endTime":1919.32,"body":"So those are a couple of examples"},{"startTime":1919.32,"endTime":1921.4,"body":"of just things that kind of shaped me"},{"startTime":1921.4,"endTime":1924.92,"body":"and that I kind of remember kind of growing up."},{"startTime":1924.92,"endTime":1927.16,"body":"So, and I still remember them to this day."},{"startTime":1927.16,"endTime":1931.64,"body":"And it'll, you know, even if I have to go to my boss"},{"startTime":1931.64,"endTime":1934.2,"body":"or boss's boss and say something,"},{"startTime":1934.2,"endTime":1936.6,"body":"if I'm doing it for the right reason,"},{"startTime":1936.6,"endTime":1937.96,"body":"and again, I can look in the mirror and say,"},{"startTime":1937.96,"endTime":1940.48,"body":"I'm not doing this for myself,"},{"startTime":1940.48,"endTime":1942.32,"body":"I'm doing this because it's the right thing to do"},{"startTime":1942.32,"endTime":1943.92,"body":"for our entire organization."},{"startTime":1943.92,"endTime":1946.8,"body":"And you know, you can speak truth and it'll go fine."},{"startTime":1946.8,"endTime":1949.68,"body":"- Well, those are great examples,"},{"startTime":1949.68,"endTime":1954.68,"body":"great examples of courage, of trying to, lessons to learn."},{"startTime":1954.68,"endTime":1956.68,"body":"And it is fascinating, those little phrases"},{"startTime":1956.68,"endTime":1958.92,"body":"that stick in our minds and those experiences"},{"startTime":1958.92,"endTime":1960.08,"body":"that stick with us."},{"startTime":1960.08,"endTime":1962.52,"body":"And I hope for all of us as listeners,"},{"startTime":1962.52,"endTime":1965.12,"body":"as you're hearing Laurie share those stories"},{"startTime":1965.12,"endTime":1966.92,"body":"and Daniel share his example,"},{"startTime":1966.92,"endTime":1970.4,"body":"you're probably thinking about those experiences you've had"},{"startTime":1970.4,"endTime":1973.0,"body":"in your life that have helped kind of mold you"},{"startTime":1973.0,"endTime":1974.6,"body":"into the leader you are."},{"startTime":1974.6,"endTime":1976.52,"body":"And I hope you jot them down, you write them,"},{"startTime":1976.52,"endTime":1977.36,"body":"you think about them"},{"startTime":1977.36,"endTime":1979.44,"body":"and why have they been impactful for you?"},{"startTime":1979.44,"endTime":1983.24,"body":"Now, before we wrap up, Laurie, there's one thing"},{"startTime":1983.24,"endTime":1986.04,"body":"I've heard you share a few times as we've chatted"},{"startTime":1986.04,"endTime":1988.52,"body":"and it's a habit that you've built"},{"startTime":1988.52,"endTime":1992.08,"body":"over the last several years of something to do each month"},{"startTime":1992.08,"endTime":1994.72,"body":"about meeting a certain number of people."},{"startTime":1994.72,"endTime":1996.32,"body":"And when I first heard this,"},{"startTime":1996.32,"endTime":1999.28,"body":"I thought, what a fabulous goal."},{"startTime":1999.28,"endTime":2001.88,"body":"And so it's, why don't you share that goal"},{"startTime":2001.88,"endTime":2005.84,"body":"and really the impact it's had on your relationships?"},{"startTime":2005.84,"endTime":2006.68,"body":"- Oh, sure."},{"startTime":2006.68,"endTime":2008.56,"body":"So, you know, I keep my goals easy"},{"startTime":2008.56,"endTime":2010.44,"body":"because I don't want to fail."},{"startTime":2010.44,"endTime":2014.76,"body":"So, but it is, I meet five new people a month."},{"startTime":2014.76,"endTime":2018.64,"body":"So it's, and I just keep a little list"},{"startTime":2018.64,"endTime":2022.6,"body":"in the back of my book of who I met and what they did."},{"startTime":2022.6,"endTime":2024.48,"body":"We have a large organization here."},{"startTime":2024.48,"endTime":2026.8,"body":"So I try to do it work related."},{"startTime":2026.8,"endTime":2028.24,"body":"So it's, you know, I don't go to a party"},{"startTime":2028.24,"endTime":2030.4,"body":"and meet five people, but five work people."},{"startTime":2030.4,"endTime":2032.52,"body":"And, you know, it's pretty easy."},{"startTime":2032.52,"endTime":2034.56,"body":"Like I just still say, what do you do?"},{"startTime":2034.56,"endTime":2036.96,"body":"And how do you like KBR?"},{"startTime":2036.96,"endTime":2038.12,"body":"What should we do differently?"},{"startTime":2038.12,"endTime":2042.12,"body":"And I learn, I mean, I get far more out of it than they do."},{"startTime":2042.12,"endTime":2043.28,"body":"Then maybe they're not as, you know,"},{"startTime":2043.28,"endTime":2046.0,"body":"somebody to come to my office and talk to me,"},{"startTime":2046.0,"endTime":2047.72,"body":"but no, it's very simple."},{"startTime":2047.72,"endTime":2049.08,"body":"Meet five people a month."},{"startTime":2049.08,"endTime":2051.36,"body":"Some of them turn into lifelong relationships."},{"startTime":2051.36,"endTime":2053.68,"body":"Others I may never see again,"},{"startTime":2053.68,"endTime":2055.76,"body":"but I've at least dotted their name."},{"startTime":2055.76,"endTime":2058.0,"body":"And then, you know, if they get an award or something,"},{"startTime":2058.0,"endTime":2061.44,"body":"I, and I see their name, I can pop an email and say,"},{"startTime":2061.44,"endTime":2062.6,"body":"hey, super proud of you."},{"startTime":2062.6,"endTime":2063.84,"body":"Congratulations, those things."},{"startTime":2063.84,"endTime":2068.72,"body":"So really, you know, I'm a keep it simple kind of person."},{"startTime":2068.72,"endTime":2072.32,"body":"So do things that, one, are valuable"},{"startTime":2072.32,"endTime":2074.92,"body":"and don't take huge amounts of time."},{"startTime":2074.92,"endTime":2078.08,"body":"And they pay huge dividends."},{"startTime":2078.08,"endTime":2079.16,"body":"I mean, more to me,"},{"startTime":2079.16,"endTime":2082.08,"body":"I learn about what's going on in my organization."},{"startTime":2082.08,"endTime":2083.6,"body":"I joke that I get all my information"},{"startTime":2083.6,"endTime":2085.8,"body":"on the parking lot and hallway."},{"startTime":2085.8,"endTime":2088.16,"body":"And in Houston, the parking lot is 100 degrees."},{"startTime":2088.16,"endTime":2089.68,"body":"So, you know, somebody really wants to talk to you,"},{"startTime":2089.68,"endTime":2091.44,"body":"they'll stand out there and talk to you in 100 degrees."},{"startTime":2091.44,"endTime":2095.28,"body":"So, but yeah, so five people a week,"},{"startTime":2095.28,"endTime":2096.28,"body":"I got a big long list."},{"startTime":2096.28,"endTime":2097.88,"body":"Some of them I'm like, ah, I can't, you know,"},{"startTime":2097.88,"endTime":2099.36,"body":"from a few years ago, I may not remember,"},{"startTime":2099.36,"endTime":2102.8,"body":"but I, you know, still do it."},{"startTime":2102.8,"endTime":2104.6,"body":"And it's easy."},{"startTime":2104.6,"endTime":2107.48,"body":"And I think it's just a great way"},{"startTime":2107.48,"endTime":2110.64,"body":"to hold yourself accountable to not being so,"},{"startTime":2110.64,"endTime":2115.36,"body":"maybe, you know, to be,"},{"startTime":2115.36,"endTime":2120.0,"body":"or get the full diversity of your organization."},{"startTime":2120.0,"endTime":2122.4,"body":"- That's a great tip."},{"startTime":2122.4,"endTime":2123.24,"body":"- I love it."},{"startTime":2123.24,"endTime":2125.8,"body":"- So fantastic."},{"startTime":2125.8,"endTime":2129.12,"body":"So here's the final question as we wrap up, Laurie."},{"startTime":2129.12,"endTime":2133.12,"body":"(upbeat music)"},{"startTime":2133.72,"endTime":2136.12,"body":"In your view, working with astronauts"},{"startTime":2136.12,"endTime":2140.4,"body":"and supporting human spaceflight for many, many years here,"},{"startTime":2140.4,"endTime":2144.8,"body":"what is the one thing that you have learned"},{"startTime":2144.8,"endTime":2148.52,"body":"that will help leaders become more effective?"},{"startTime":2148.52,"endTime":2149.44,"body":"What would you say?"},{"startTime":2149.44,"endTime":2154.72,"body":"- So this one's hard,"},{"startTime":2154.72,"endTime":2156.32,"body":"I'm trying to tie it to human spaceflight,"},{"startTime":2156.32,"endTime":2158.6,"body":"but I'm gonna go back to the team, right?"},{"startTime":2158.6,"endTime":2162.24,"body":"Nothing is impossible with a great team."},{"startTime":2162.24,"endTime":2164.36,"body":"And it's incumbent upon you as a leader"},{"startTime":2164.36,"endTime":2167.72,"body":"to build that team, to form that team,"},{"startTime":2167.72,"endTime":2170.56,"body":"to bring in whatever other team members you need"},{"startTime":2170.56,"endTime":2172.28,"body":"to get what you need done."},{"startTime":2172.28,"endTime":2176.16,"body":"And if you as the leader focus on the people"},{"startTime":2176.16,"endTime":2179.04,"body":"that are on your team and understand"},{"startTime":2179.04,"endTime":2180.88,"body":"when they're having a good day, when they're not,"},{"startTime":2180.88,"endTime":2183.64,"body":"if they need additional training,"},{"startTime":2183.64,"endTime":2185.96,"body":"if they need assistance, they need help,"},{"startTime":2185.96,"endTime":2187.96,"body":"you'll get anything accomplished."},{"startTime":2187.96,"endTime":2190.2,"body":"And so that's kind of what I've learned."},{"startTime":2190.2,"endTime":2192.96,"body":"We do really hard things at NASA,"},{"startTime":2192.96,"endTime":2197.56,"body":"but it's only because of the great people we have"},{"startTime":2197.56,"endTime":2199.68,"body":"and really the great leaders that we have surrounding us"},{"startTime":2199.68,"endTime":2201.52,"body":"that are developing this great team."},{"startTime":2201.52,"endTime":2204.6,"body":"- That's well put."},{"startTime":2204.6,"endTime":2207.32,"body":"Laurie, thank you so much for joining us today"},{"startTime":2207.32,"endTime":2210.48,"body":"as a guest on Leadership Growth Podcast."},{"startTime":2210.48,"endTime":2213.08,"body":"- You're very welcome, I appreciate it."},{"startTime":2213.08,"endTime":2214.0,"body":"- Absolutely."},{"startTime":2214.0,"endTime":2215.76,"body":"And thank you all the listeners here"},{"startTime":2215.76,"endTime":2218.04,"body":"for spending the time with us."},{"startTime":2218.04,"endTime":2219.32,"body":"Hope this has been helpful"},{"startTime":2219.32,"endTime":2221.76,"body":"as we're all developing tools and ideas"},{"startTime":2221.76,"endTime":2225.52,"body":"to help us build and strengthen our leadership ability."},{"startTime":2225.52,"endTime":2228.2,"body":"Please subscribe, like, and respond,"},{"startTime":2228.2,"endTime":2231.24,"body":"react to any of the things you've heard today."},{"startTime":2231.24,"endTime":2233.04,"body":"And we look forward to having you join us"},{"startTime":2233.04,"endTime":2234.52,"body":"on a future episode."},{"startTime":2234.52,"endTime":2236.6,"body":"All the best, take care everyone."},{"startTime":2236.6,"endTime":2238.0,"body":"If you liked this episode,"},{"startTime":2238.0,"endTime":2239.88,"body":"please share it with a friend or colleague"},{"startTime":2239.88,"endTime":2241.72,"body":"or better yet, leave a review"},{"startTime":2241.72,"endTime":2244.36,"body":"to help other listeners find our show."},{"startTime":2244.36,"endTime":2247.92,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2247.92,"endTime":2249.24,"body":"For more great content"},{"startTime":2249.24,"endTime":2251.16,"body":"or to learn more about how Stewart Leadership"},{"startTime":2251.16,"endTime":2254.0,"body":"can help you grow your ability to lead effectively,"},{"startTime":2254.0,"endTime":2256.4,"body":"please visit stewartleadership.com."}]}