{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":0.5,"body":"[upbeat music]"},{"startTime":0.5,"endTime":3.208,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":0.5,"endTime":3.208,"body":"[upbeat music]"},{"startTime":3.708,"endTime":6.875,"body":"One of the exciting things is to see how"},{"startTime":6.875,"endTime":11.291,"body":"new technologies can allow us to do more"},{"startTime":11.291,"endTime":15.625,"body":"as you know, a leadership development specialist or training specialist."},{"startTime":16.0,"endTime":20.375,"body":"I tell the story often about we get a new tool for our tool belt."},{"startTime":20.583,"endTime":23.5,"body":"We can add something that allows us to do more."},{"startTime":23.75,"endTime":27.25,"body":"Well, AI to me is a power tool supreme"},{"startTime":27.25,"endTime":31.291,"body":"that's going to really reshape not only leadership development, but"},{"startTime":31.291,"endTime":33.25,"body":"everything we do at work,"},{"startTime":33.25,"endTime":37.416,"body":"and as with any new technology, there's this fear of"},{"startTime":37.416,"endTime":40.791,"body":"what's it going to do, take over humanity or is it going to become"},{"startTime":40.791,"endTime":44.041,"body":"something that is an incredibly powerful tool"},{"startTime":44.041,"endTime":46.916,"body":"that'll change everything that we do in business."},{"startTime":47.166,"endTime":50.166,"body":"I see AI as being a fundamental"},{"startTime":50.166,"endTime":52.666,"body":"change that has many benefits,"},{"startTime":52.666,"endTime":55.458,"body":"and it's to everybody's benefit if you are a leader"},{"startTime":55.458,"endTime":60.625,"body":"to understand as much as you can about it, how to use it as an effective tool, and"},{"startTime":60.625,"endTime":63.416,"body":"what to kind of stay away from and be wary of"},{"startTime":63.416,"endTime":66.583,"body":"if you're out there and you're encouraging your team members"},{"startTime":66.583,"endTime":69.833,"body":"to start to get involved in using these tools that come out daily,"},{"startTime":69.833,"endTime":71.5,"body":"you know, dozens of them every day."},{"startTime":71.958,"endTime":74.791,"body":"So that's a little thing that I've learned along the way that,"},{"startTime":74.791,"endTime":78.0,"body":"you know, is we're right now we got a little pin prick."},{"startTime":78.0,"endTime":81.583,"body":"It kind of burst the bubble a little bit, but that doesn't mean it's over."},{"startTime":81.583,"endTime":84.333,"body":"It means it's just in the early stages of beginning"},{"startTime":84.333,"endTime":87.125,"body":"and I think that's exciting for leadership development"},{"startTime":87.125,"endTime":91.5,"body":"and I think it's also exciting for any leader out there that has a team"},{"startTime":91.5,"endTime":95.0,"body":"and you're trying to encourage them to try some of these new tools."},{"startTime":103.791,"endTime":108.0,"body":"Hello everyone and welcome to another episode of the Leadership Growth Podcast."},{"startTime":108.416,"endTime":112.083,"body":"I'm your host, Daniel Stewart joined with my brother Peter Stewart"},{"startTime":112.083,"endTime":115.0,"body":"and today we are honored to have a very special guest."},{"startTime":115.333,"endTime":119.083,"body":"Frank Russell, Frank, welcome to the Leadership Growth Podcast."},{"startTime":119.666,"endTime":120.583,"body":"Welcome, gentlemen."},{"startTime":120.583,"endTime":121.75,"body":"It's a pleasure to be here."},{"startTime":122.458,"endTime":124.625,"body":"Well, it's a it's a treat for us."},{"startTime":124.625,"endTime":127.416,"body":"Um, so before we dive a little bit more into"},{"startTime":127.416,"endTime":131.208,"body":"the topic and in fact a Memory Lane"},{"startTime":131.208,"endTime":133.083,"body":"with Frank, that's right."},{"startTime":133.083,"endTime":135.708,"body":"Let me just read a brief bio"},{"startTime":135.708,"endTime":140.208,"body":"so that everybody can get to know him and all of his tremendous experience here."},{"startTime":140.708,"endTime":144.0,"body":"Frank Russell, CEO of Prositions, Inc,"},{"startTime":144.0,"endTime":147.666,"body":"has over 40 years of experience as a speaker-trainer"},{"startTime":147.666,"endTime":149.666,"body":"and talent development professional."},{"startTime":150.208,"endTime":152.791,"body":"He is also a serial entrepreneur,"},{"startTime":152.791,"endTime":158.083,"body":"having founded four successful HR technology and training content companies."},{"startTime":158.625,"endTime":161.583,"body":"Frank's companies have won numerous awards,"},{"startTime":161.583,"endTime":165.958,"body":"including ranking on the prestigious Inc. 500, 5000 lists"},{"startTime":165.958,"endTime":171.291,"body":"of fastest growing companies in the US for seven consecutive years."},{"startTime":171.791,"endTime":174.791,"body":"Six years on the Software 500 list,"},{"startTime":174.791,"endTime":180.0,"body":"and 14 Stevie awards for business innovation and excellence."},{"startTime":180.708,"endTime":183.041,"body":"Frank's current organization Prositions, Inc."},{"startTime":183.041,"endTime":185.5,"body":"is rapidly growing talent development company"},{"startTime":185.5,"endTime":188.5,"body":"and partnered with Stewart Leadership, yes, Stewart Leadership,"},{"startTime":188.5,"endTime":189.541,"body":"that's right,"},{"startTime":189.541,"endTime":194.458,"body":"in the creation of the all-new LEAD NOW! leadership course."},{"startTime":194.958,"endTime":196.625,"body":"Again, welcome, Frank."},{"startTime":197.333,"endTime":198.958,"body":"Thank you, Daniel, and thank you, Peter."},{"startTime":198.958,"endTime":201.0,"body":"It's really a pleasure to be here today."},{"startTime":201.583,"endTime":204.0,"body":"I'm excited to talk about leadership and leadership"},{"startTime":204.0,"endTime":207.666,"body":"development and some of the things that you guys are doing"},{"startTime":207.666,"endTime":211.583,"body":"and that we've been doing in partnership, so"},{"startTime":211.583,"endTime":212.708,"body":"exciting times."},{"startTime":213.5,"endTime":215.333,"body":"We're honored to have you, Frank."},{"startTime":215.333,"endTime":216.208,"body":"Thanks for joining."},{"startTime":216.5,"endTime":218.125,"body":"This will be a great, great episode."},{"startTime":218.541,"endTime":219.125,"body":"Thank you."},{"startTime":219.416,"endTime":222.958,"body":"And as we were chatting a little before we went on air,"},{"startTime":222.958,"endTime":225.916,"body":"oftentimes when Peter and I are just chatting"},{"startTime":225.916,"endTime":231.125,"body":"we will have a Memory Lane segment at a minute or two that we think about"},{"startTime":231.125,"endTime":233.583,"body":"what it was like to grow up with"},{"startTime":233.583,"endTime":237.458,"body":"John Parker Stewart, our dad as a consultant and coach,"},{"startTime":237.458,"endTime":239.291,"body":"early days of leadership development."},{"startTime":239.541,"endTime":242.333,"body":"And thus we thought, you know, Frank,"},{"startTime":242.333,"endTime":245.916,"body":"not only have have you been a great colleague, but a great friend"},{"startTime":245.916,"endTime":249.0,"body":"to our family for 30, 40 plus years."},{"startTime":249.0,"endTime":253.041,"body":"I mean, this relationship has gone on for quite some time,"},{"startTime":253.041,"endTime":255.458,"body":"and so I'll just share a brief memory"},{"startTime":255.458,"endTime":255.75,"body":"—Okay"},{"startTime":255.75,"endTime":258.291,"body":"and would love your reactions, Frank, to this."},{"startTime":258.291,"endTime":262.291,"body":"[upbeat music]"},{"startTime":262.291,"endTime":266.0,"body":"I remember like when I was eight or like ten,"},{"startTime":266.0,"endTime":271.166,"body":"seeing like training video catalogs and opening up to the first page."},{"startTime":271.666,"endTime":274.458,"body":"And there's a big picture of my dad"},{"startTime":274.458,"endTime":279.0,"body":"right next to Tom Peters and Ken Blanchard"},{"startTime":279.0,"endTime":283.375,"body":"and so many of these others, great thinkers, and we were like, wow,"},{"startTime":283.375,"endTime":286.375,"body":"our dad does leadership training videos and"},{"startTime":286.375,"endTime":290.0,"body":"and then he would say, yeah, I get to work with this great guy named Frank Russell."},{"startTime":290.458,"endTime":294.208,"body":"He's really clever and he helps produce all of these videos so"},{"startTime":294.208,"endTime":296.916,"body":"that was our introduction, Frank,"},{"startTime":296.916,"endTime":300.0,"body":"to leadership training and the video work that you and"},{"startTime":300.0,"endTime":302.541,"body":"my our dad did as well."},{"startTime":303.25,"endTime":306.25,"body":"Those were the olden days, as we say, when when my hair"},{"startTime":306.25,"endTime":309.0,"body":"was more like the color of your hair, probably, you know."},{"startTime":309.0,"endTime":310.333,"body":"[laughing]"},{"startTime":310.333,"endTime":313.791,"body":"No, it is fun to go down memory lane and"},{"startTime":313.791,"endTime":318.333,"body":"and and and and sort of, you know, look at the evolution of what has happened."},{"startTime":318.666,"endTime":320.875,"body":"We started working with your father."},{"startTime":321.375,"endTime":324.875,"body":"I think I received a um"},{"startTime":324.875,"endTime":327.75,"body":"a videotape, kind of in the mail, you know,"},{"startTime":327.75,"endTime":330.541,"body":"from somebody that says, hey, you got to take a look at this guy"},{"startTime":330.541,"endTime":331.666,"body":"he's really great."},{"startTime":332.083,"endTime":335.0,"body":"And he happened to be giving this speech at NASA."},{"startTime":335.0,"endTime":338.0,"body":"And this was a year after the Challenger,"},{"startTime":338.0,"endTime":340.541,"body":"you know, disaster that occurred."},{"startTime":340.541,"endTime":345.416,"body":"And it was really sort of getting NASA back in shape mentally"},{"startTime":345.416,"endTime":347.833,"body":"and from a leadership perspective to"},{"startTime":347.833,"endTime":351.0,"body":"“Return to Space” I think was the title of it or whatever."},{"startTime":351.333,"endTime":354.541,"body":"So I plugged that into what, you know, a VCR"},{"startTime":354.541,"endTime":355.75,"body":"[laughing]"},{"startTime":355.75,"endTime":359.833,"body":"and watched that tape and I was just really sort of enamored with,"},{"startTime":359.833,"endTime":363.458,"body":"you know, his storytelling and speaking capability, obviously."},{"startTime":363.458,"endTime":366.458,"body":"And I just said to my colleagues, I said, we got to sign"},{"startTime":366.458,"endTime":369.791,"body":"this guy up and see if we can, you know, first, maybe edit this"},{"startTime":369.791,"endTime":371.125,"body":"and make a video out of it,"},{"startTime":371.125,"endTime":374.583,"body":"but then talk to him about, you know, things that he's doing."},{"startTime":374.583,"endTime":377.875,"body":"And if we can, you know, turn that into a leadership development program,"},{"startTime":377.875,"endTime":380.125,"body":"which we eventually did"},{"startTime":380.125,"endTime":383.75,"body":"and then later, you know, linked up, because I always told your dad,"},{"startTime":383.75,"endTime":387.083,"body":"I said, now you're going out speaking all over the country, John,"},{"startTime":387.083,"endTime":390.875,"body":"but you got young kids like Daniel and Peter there, right?"},{"startTime":391.208,"endTime":394.25,"body":"And what happens if you get hit by— you need to write a book."},{"startTime":394.25,"endTime":396.166,"body":"You know, you need to put all this stuff down."},{"startTime":396.166,"endTime":398.708,"body":"He said, yeah, yeah, Frank, I need to do it, I need to do it."},{"startTime":398.708,"endTime":399.958,"body":"So anyway,"},{"startTime":399.958,"endTime":401.041,"body":"we go way back."},{"startTime":401.041,"endTime":403.583,"body":"I think that was in the 1980s and"},{"startTime":403.583,"endTime":406.875,"body":"started to work on some leadership development programs that did"},{"startTime":406.875,"endTime":410.833,"body":"extremely well for us and hopefully for you guys, too, but"},{"startTime":410.833,"endTime":413.875,"body":"I truly understand growing up sort of"},{"startTime":413.875,"endTime":417.083,"body":"in the shadow of that oak tree if you will,"},{"startTime":417.083,"endTime":420.583,"body":"the foundational, you know, piece of Stewart Leadership."},{"startTime":420.583,"endTime":421.75,"body":"And I was just"},{"startTime":421.75,"endTime":424.916,"body":"happy to be there at the time and make that relationship"},{"startTime":424.916,"endTime":426.75,"body":"and then see you guys grow up."},{"startTime":426.75,"endTime":431.166,"body":"And as you know, I've had kids work in businesses that I've started."},{"startTime":431.166,"endTime":433.5,"body":"Tommy today out of New York City is doing it."},{"startTime":433.708,"endTime":436.625,"body":"It's just great to see the generations, you know,"},{"startTime":436.625,"endTime":439.333,"body":"take over the reins and new things happen"},{"startTime":439.333,"endTime":441.291,"body":"as the world continues to change."},{"startTime":441.291,"endTime":442.333,"body":"[chuckling]"},{"startTime":442.333,"endTime":443.333,"body":"That's so true."},{"startTime":443.333,"endTime":444.375,"body":"It's been great."},{"startTime":444.791,"endTime":447.333,"body":"Oh, it's been a wonderful relationship and it was great getting"},{"startTime":447.333,"endTime":451.5,"body":"to know Tommy and work with him closely as we just finished reshooting"},{"startTime":451.5,"endTime":454.291,"body":"uh LEAD NOW! videos for the update that's coming out."},{"startTime":454.291,"endTime":459.208,"body":"And so his his high level of involvement in that level, that production."},{"startTime":459.916,"endTime":462.666,"body":"So let's let's dig now a little deeper"},{"startTime":462.666,"endTime":465.333,"body":"into some of your experience that you bring us."},{"startTime":465.333,"endTime":468.875,"body":"You've you've been able to observe and to watch"},{"startTime":468.875,"endTime":472.958,"body":"the training and development field for for many years now."},{"startTime":472.958,"endTime":476.0,"body":"And we first were able to to partner together back"},{"startTime":476.0,"endTime":479.0,"body":"in what was about 2017 when we first produced"},{"startTime":479.0,"endTime":483.333,"body":"the LEAD NOW! course and you've been distributing those for several years."},{"startTime":483.625,"endTime":484.083,"body":"Mm hmm."},{"startTime":484.083,"endTime":486.708,"body":"Based on your experience and your observations,"},{"startTime":486.708,"endTime":489.916,"body":"like where do you see the future of leadership development heading?"},{"startTime":490.208,"endTime":491.375,"body":"What where is it trending?"},{"startTime":491.791,"endTime":493.875,"body":"Well, you know, that that's a great question."},{"startTime":493.875,"endTime":495.75,"body":"And um you're right."},{"startTime":495.75,"endTime":499.75,"body":"Having been— that was kind of like the second relationship"},{"startTime":499.75,"endTime":503.5,"body":"with, you know, Stewart Leadership when you guys"},{"startTime":503.5,"endTime":506.208,"body":"had written the books and come out with the new model,"},{"startTime":506.208,"endTime":508.25,"body":"the LEAD NOW! model and everything."},{"startTime":508.25,"endTime":510.0,"body":"And we sort of reconnected."},{"startTime":510.25,"endTime":513.583,"body":"I'd gone off and done some different kinds of things, but,"},{"startTime":513.583,"endTime":517.25,"body":"you know, there there's exciting things happening today,"},{"startTime":517.25,"endTime":520.708,"body":"changes, you know, moving at warp speed,"},{"startTime":520.708,"endTime":524.0,"body":"new technologies are changing everything."},{"startTime":524.333,"endTime":526.583,"body":"And who would have even thought, you know,"},{"startTime":526.583,"endTime":530.333,"body":"five years ago, that something called artificial intelligence"},{"startTime":530.333,"endTime":533.625,"body":"would bloom and start to take off and,"},{"startTime":533.625,"endTime":537.083,"body":"you know, all the the you know, the hype and the"},{"startTime":537.083,"endTime":539.708,"body":"the glory around all of that other stuff would happen."},{"startTime":540.166,"endTime":542.583,"body":"Uh, so I think,"},{"startTime":542.583,"endTime":545.875,"body":"and this is something that I've tried to do my entire career."},{"startTime":545.875,"endTime":549.708,"body":"I mentioned back when we plugged the tape of your father in it."},{"startTime":549.708,"endTime":553.125,"body":"You know, that was half inch VHS technology"},{"startTime":553.125,"endTime":557.875,"body":"and having lived through different technology shifts,"},{"startTime":557.875,"endTime":558.875,"body":"moving from that."},{"startTime":558.875,"endTime":564.25,"body":"That was pre-internet, you know, that was even pre-DVD, those kinds of things."},{"startTime":564.666,"endTime":568.458,"body":"One of the exciting things is to see how"},{"startTime":568.458,"endTime":572.833,"body":"new technologies can allow us to do more"},{"startTime":572.833,"endTime":577.208,"body":"as, you know, a leadership development specialist or training specialist."},{"startTime":577.5,"endTime":582.0,"body":"I tell the story often about we get a new tool for our tool belt."},{"startTime":582.208,"endTime":584.958,"body":"We can add something that allows us to do more."},{"startTime":585.291,"endTime":588.833,"body":"Well, AI to me as a power tool supreme"},{"startTime":588.833,"endTime":592.875,"body":"that's going to really reshape not only leadership development, but"},{"startTime":592.875,"endTime":595.541,"body":"everything we do at work, and"},{"startTime":595.541,"endTime":599.0,"body":"as with any new technology, there's this fear of"},{"startTime":599.0,"endTime":601.333,"body":"what's it going to do, take over humanity,"},{"startTime":601.333,"endTime":602.875,"body":"or is it going to become something"},{"startTime":602.875,"endTime":605.666,"body":"that is an incredibly powerful tool"},{"startTime":605.666,"endTime":608.541,"body":"that'll change every thing that we do in business."},{"startTime":608.541,"endTime":611.166,"body":"And I think there's, you know, some things in the middle there"},{"startTime":611.166,"endTime":613.375,"body":"that we have to take a look at so"},{"startTime":613.375,"endTime":614.666,"body":"yeah, I'm excited about it."},{"startTime":614.666,"endTime":617.875,"body":"I think technology has been one of those things that I've always tried"},{"startTime":617.875,"endTime":621.458,"body":"to innovate and push the envelope on,"},{"startTime":621.458,"endTime":625.0,"body":"you know, people that, you know, you know, I've started multiple companies."},{"startTime":625.333,"endTime":628.0,"body":"Almost all of those have been based on some"},{"startTime":628.0,"endTime":631.875,"body":"new evolution of technology that has occurred, like the Internet."},{"startTime":632.166,"endTime":636.458,"body":"So we got involved in creating a learning management system platform"},{"startTime":636.458,"endTime":638.125,"body":"and got involved with all of that."},{"startTime":638.333,"endTime":641.375,"body":"And, you know, so now with this"},{"startTime":641.375,"endTime":645.833,"body":"latest iteration, you know, everybody's talking about it, we can mention it here."},{"startTime":645.833,"endTime":649.541,"body":"What's going to happen with DeepSix, uh DeepSeek,"},{"startTime":649.541,"endTime":653.0,"body":"I mean, you know, and and all this new things that are coming about."},{"startTime":653.0,"endTime":655.625,"body":"And I go like, well, you know,"},{"startTime":655.625,"endTime":659.0,"body":"as great as artificial intelligence is, or something that,"},{"startTime":659.0,"endTime":661.833,"body":"you know, that comes along this called wisdom."},{"startTime":661.833,"endTime":664.666,"body":"And it's kind of like, it may not seem logical,"},{"startTime":664.666,"endTime":668.125,"body":"but if you live long enough, you'll recognize some trends"},{"startTime":668.125,"endTime":670.333,"body":"that seem to be repeating themselves."},{"startTime":670.791,"endTime":674.0,"body":"And what I saw with the a few years ago with"},{"startTime":674.0,"endTime":677.708,"body":"artificial intelligence, and we've been working with it for three years now"},{"startTime":677.708,"endTime":680.25,"body":"to develop content in the early early days,"},{"startTime":680.25,"endTime":683.583,"body":"I mean, the Wild West of AI,"},{"startTime":683.583,"endTime":689.291,"body":"was this hype that came around it that basically, as soon as that got out,"},{"startTime":689.291,"endTime":692.125,"body":"all this investment dollar started to pour in,"},{"startTime":692.125,"endTime":696.166,"body":"the trillions of dollars, what was happening within Nvidia and all this other stuff."},{"startTime":696.166,"endTime":699.416,"body":"And I said, this has the classic symptoms"},{"startTime":699.416,"endTime":703.0,"body":"of a bubble, and a bubble means that everybody"},{"startTime":703.0,"endTime":706.583,"body":"gets really enamored with it, they pour a lot of money into it,"},{"startTime":706.583,"endTime":710.0,"body":"in order to get that money, you create part of the hype,"},{"startTime":710.0,"endTime":711.833,"body":"and then all of a sudden, you know,"},{"startTime":711.833,"endTime":715.25,"body":"there's a pin prick that comes along and that bubble bursts."},{"startTime":715.25,"endTime":715.625,"body":"Yup."},{"startTime":715.625,"endTime":719.0,"body":"Well, that's kind of what's happening right now at Deep, you know, DeepSeek."},{"startTime":719.166,"endTime":721.25,"body":"Somebody came along like the Chinese."},{"startTime":721.666,"endTime":724.0,"body":"They did something cheaper,"},{"startTime":724.0,"endTime":727.875,"body":"you know, maybe not better, but at least a lot less expensively"},{"startTime":727.875,"endTime":729.958,"body":"from a hardware and a software standpoint."},{"startTime":729.958,"endTime":733.375,"body":"And verybody's now scrambling, markets are crumbling, and all this stuff is happening."},{"startTime":733.666,"endTime":737.25,"body":"That's simply an adjustment that you can expect when you see a bubble happen."},{"startTime":737.458,"endTime":738.666,"body":"It happened with the Internet."},{"startTime":739.083,"endTime":741.708,"body":"When I first launched a company I had before this one,"},{"startTime":741.708,"endTime":744.125,"body":"you know, everybody was calling your dot-com."},{"startTime":744.333,"endTime":746.208,"body":"So we had geolarning.com."},{"startTime":746.208,"endTime":747.833,"body":"And then when that bubble burst,"},{"startTime":747.833,"endTime":750.708,"body":"everybody took the dot-com off their name or whatever."},{"startTime":751.208,"endTime":753.041,"body":"But the exciting thing is,"},{"startTime":753.041,"endTime":758.5,"body":"I see AI as being a fundamental change that has many benefits,"},{"startTime":758.5,"endTime":761.375,"body":"and it's to everybody's benefit if you are a leader,"},{"startTime":761.375,"endTime":763.875,"body":"to understand as much as you can about it,"},{"startTime":763.875,"endTime":766.5,"body":"how to use it as an effective tool, and"},{"startTime":766.5,"endTime":769.291,"body":"what to kind of stay away from and be wary of"},{"startTime":769.291,"endTime":773.0,"body":"if you're out there and you're encouraging your team members to start"},{"startTime":773.0,"endTime":775.75,"body":"to get involved in using these tools that come out daily,"},{"startTime":775.75,"endTime":777.5,"body":"you know, dozens of them every day."},{"startTime":777.833,"endTime":780.666,"body":"So that's a little thing that I've learned along the way that,"},{"startTime":780.666,"endTime":784.0,"body":"you know, is we're right now we got a little pin prick."},{"startTime":784.0,"endTime":787.458,"body":"It kind of burst the bubble a little bit, but that doesn't mean it's over."},{"startTime":787.458,"endTime":790.208,"body":"It means it's just in the early stages of beginning,"},{"startTime":790.208,"endTime":793.791,"body":"and I think that's exciting for leadership development and I think it's"},{"startTime":793.791,"endTime":797.416,"body":"also exciting for any leader out there that has a team"},{"startTime":797.416,"endTime":800.791,"body":"and you're trying to encourage them to try some of these new tools."},{"startTime":802.416,"endTime":806.208,"body":"Building on that, Frank, as leaders"},{"startTime":806.208,"endTime":810.333,"body":"look at these different technologies and tools like AI,"},{"startTime":810.333,"endTime":814.0,"body":"and no matter if it's the bubble or the pin prick, what the residue"},{"startTime":814.0,"endTime":819.0,"body":"kind of is after the fact, what's your guidance to leaders"},{"startTime":819.0,"endTime":823.416,"body":"in terms of how they might leverage some of this technology?"},{"startTime":823.416,"endTime":825.916,"body":"What what how can they play with it?"},{"startTime":825.916,"endTime":828.458,"body":"What kind of value can they leverage?"},{"startTime":828.458,"endTime":830.5,"body":"What what what do you seeing from that?"},{"startTime":830.5,"endTime":832.0,"body":"What can they do with it at the moment?"},{"startTime":833.0,"endTime":836.0,"body":"Well, I I think that's, you know, you've kind of hit"},{"startTime":836.0,"endTime":839.25,"body":"the nail on the head there a little bit"},{"startTime":839.25,"endTime":842.166,"body":"about the to go out and play with it."},{"startTime":842.166,"endTime":845.25,"body":"In other words, experiment, try it out."},{"startTime":845.541,"endTime":848.333,"body":"Not only that as a leader encourage your people to do it,"},{"startTime":848.333,"endTime":851.666,"body":"but to do it, you know, safely and not to go out and,"},{"startTime":851.666,"endTime":854.708,"body":"and do things where you basically let AI take over"},{"startTime":854.708,"endTime":856.75,"body":"and there's no human interference with it."},{"startTime":857.25,"endTime":860.916,"body":"And I know you guys have been working with Harmonic AI"},{"startTime":860.916,"endTime":865.125,"body":"to develop the platform Stewy, which we're very excited about."},{"startTime":865.375,"endTime":868.916,"body":"You know, we as a process of releasing training"},{"startTime":868.916,"endTime":874.0,"body":"content like the all new LEAD NOW! program, think that, you know,"},{"startTime":874.0,"endTime":877.0,"body":"the ability to have a coach, a leadership"},{"startTime":877.0,"endTime":880.416,"body":"coach who can help guide you in your development process,"},{"startTime":880.416,"endTime":884.166,"body":"whether that's the supervisor or it's a third party"},{"startTime":884.166,"endTime":886.958,"body":"or it's an AI agent like Stewy,"},{"startTime":886.958,"endTime":890.0,"body":"this can, you know, be very, very exciting."},{"startTime":890.0,"endTime":893.708,"body":"And what I like about the model that you guys have created,"},{"startTime":893.708,"endTime":896.5,"body":"you know, with Harmonic AI is"},{"startTime":896.5,"endTime":899.208,"body":"there's a certain safety net there,"},{"startTime":899.208,"endTime":903.375,"body":"and that safety net is, what you guys have done with your dad over"},{"startTime":903.375,"endTime":907.291,"body":"the decades has created this incredible database of knowledge."},{"startTime":907.666,"endTime":910.75,"body":"It's knowledge based on your consulting experience,"},{"startTime":910.75,"endTime":913.708,"body":"your articles you've written, all this other stuff,"},{"startTime":913.708,"endTime":916.708,"body":"and you have this giant, you know, reservoir of"},{"startTime":916.708,"endTime":920.833,"body":"this knowledge, and now the technology will allow you,"},{"startTime":920.833,"endTime":923.916,"body":"I think safely to grab that without going out"},{"startTime":923.916,"endTime":927.0,"body":"to the Wild West of all the data that's out there that may"},{"startTime":927.0,"endTime":930.708,"body":"or may not be, you know, as reliable or whatever,"},{"startTime":930.708,"endTime":933.75,"body":"and to rely on that to then leverage,"},{"startTime":933.75,"endTime":937.541,"body":"you know, AI as a partner, as an agent."},{"startTime":937.541,"endTime":941.708,"body":"It's I always think about it as I've got this little friend sitting next to me."},{"startTime":941.708,"endTime":943.333,"body":"We can call him Stewy."},{"startTime":943.333,"endTime":945.25,"body":"We can call him ChatGPT."},{"startTime":945.25,"endTime":948.708,"body":"We can call him, you know, whatever you want to call him or her."},{"startTime":949.041,"endTime":952.0,"body":"But the reality is if you know how to work"},{"startTime":952.0,"endTime":954.708,"body":"with that person, it's kind of like having"},{"startTime":954.708,"endTime":956.708,"body":"a new member of your team."},{"startTime":957.125,"endTime":958.708,"body":"And then that member of your team"},{"startTime":958.708,"endTime":961.083,"body":"can help leverage your effectiveness,"},{"startTime":961.083,"endTime":964.083,"body":"you know, it can leverage your productivity"},{"startTime":964.083,"endTime":968.083,"body":"and it can allow your team members to do much more than they could"},{"startTime":968.083,"endTime":969.416,"body":"with fewer resources."},{"startTime":969.666,"endTime":972.583,"body":"It doesn't mean we got to lay everybody off because I believe the key"},{"startTime":972.583,"endTime":977.958,"body":"to all of this is that human interaction that helps guide that experience."},{"startTime":978.25,"endTime":979.208,"body":"I mean, it'd be great."},{"startTime":979.208,"endTime":982.416,"body":"I hear all the hype out there like, all you got to do is put in an idea"},{"startTime":982.416,"endTime":984.375,"body":"and the training video comes out here."},{"startTime":984.833,"endTime":987.291,"body":"Well, nothing could be further from the truth."},{"startTime":987.291,"endTime":991.0,"body":"It still takes a lot of work, a lot of ingenuity,"},{"startTime":991.0,"endTime":994.333,"body":"a lot of creativity, a lot of things that artificial intelligence"},{"startTime":994.333,"endTime":998.0,"body":"doesn't do well, and then it needs that human interaction just to"},{"startTime":998.0,"endTime":1001.958,"body":"check it to make sure everything is an alignment"},{"startTime":1001.958,"endTime":1004.875,"body":"with what you know from a wisdom standpoint"},{"startTime":1004.875,"endTime":1007.041,"body":"is the way that knowledge should be transferred."},{"startTime":1007.041,"endTime":1007.75,"body":"So"},{"startTime":1007.75,"endTime":1011.166,"body":"I think it's exciting because we get a new member of our team,"},{"startTime":1011.166,"endTime":1014.375,"body":"a new tool on our tool belt, but I also think we have to"},{"startTime":1014.375,"endTime":1017.083,"body":"be cautious and make sure we're doing it safely."},{"startTime":1017.083,"endTime":1019.208,"body":"We have some guardrails around it."},{"startTime":1019.541,"endTime":1022.208,"body":"But if we do that, we can be better at"},{"startTime":1022.208,"endTime":1025.708,"body":"leadership development and we can also be better at leading teams too."},{"startTime":1026.25,"endTime":1026.791,"body":"Yeah."},{"startTime":1027.333,"endTime":1030.916,"body":"Those are some really excellent points, Frank, because you're talking about"},{"startTime":1030.916,"endTime":1033.875,"body":"the experimentation of of trying things out,"},{"startTime":1033.875,"endTime":1035.75,"body":"understanding the parameters,"},{"startTime":1035.75,"endTime":1039.166,"body":"the, you know, the safe areas that you can play in"},{"startTime":1039.166,"endTime":1042.916,"body":"that might put your, you know, minimize the level of risk"},{"startTime":1042.916,"endTime":1045.583,"body":"associated with that, but then expanding as"},{"startTime":1045.583,"endTime":1046.875,"body":"that comfort level grows."},{"startTime":1047.375,"endTime":1050.458,"body":"The the latter point you were making about that intersection"},{"startTime":1050.458,"endTime":1054.208,"body":"between human interaction and technology."},{"startTime":1054.208,"endTime":1054.458,"body":"Yeah."},{"startTime":1054.458,"endTime":1059.25,"body":"And especially when it comes to development and how over reliance on technology"},{"startTime":1059.25,"endTime":1064.0,"body":"might be problematic, over reliance exclusively just on people might be problematic."},{"startTime":1064.25,"endTime":1064.875,"body":"Yeah."},{"startTime":1064.875,"endTime":1069.25,"body":"What advice would you give in terms of finding that that balance, that happy medium?"},{"startTime":1069.25,"endTime":1071.291,"body":"Where really can technology help"},{"startTime":1071.291,"endTime":1073.458,"body":"and where do you continue to need that human touch?"},{"startTime":1074.291,"endTime":1075.166,"body":"That's a good question."},{"startTime":1075.166,"endTime":1078.916,"body":"I think that like, you know, like we've been indicating here,"},{"startTime":1078.916,"endTime":1081.0,"body":"it's time to go and take a little test drive."},{"startTime":1081.291,"endTime":1083.0,"body":"Let's go out and kick the tires."},{"startTime":1083.208,"endTime":1087.5,"body":"Let's experiment first and see what we feel the capabilities are"},{"startTime":1087.5,"endTime":1091.5,"body":"and then we can encourage our team members to go out and experiment it with it too."},{"startTime":1091.875,"endTime":1094.916,"body":"So I think the key here is three years ago,"},{"startTime":1094.916,"endTime":1098.166,"body":"when we saw AI just coming on,"},{"startTime":1098.166,"endTime":1102.75,"body":"you know, as a tool that could be used for training video"},{"startTime":1102.75,"endTime":1105.416,"body":"development or whatever, I went out,"},{"startTime":1105.416,"endTime":1108.0,"body":"found a couple of companies and started working with them."},{"startTime":1108.0,"endTime":1110.875,"body":"One was a company called Synthesia."},{"startTime":1111.125,"endTime":1112.708,"body":"They've grown like gangbusters."},{"startTime":1112.708,"endTime":1114.0,"body":"I think they're out of the UK."},{"startTime":1114.0,"endTime":1118.083,"body":"Another one was a little one out of China that was called HeyGen."},{"startTime":1118.458,"endTime":1121.333,"body":"And I'll never forget I was really enamored with"},{"startTime":1121.333,"endTime":1124.791,"body":"the results I was getting by putting text in and getting"},{"startTime":1124.791,"endTime":1128.541,"body":"an avatar to speak back that looked pretty real, you know."},{"startTime":1128.875,"endTime":1132.0,"body":"And so I kept playing around with that and I started to create"},{"startTime":1132.0,"endTime":1136.0,"body":"a series of training videos and halfway through, like halfway"},{"startTime":1136.0,"endTime":1138.75,"body":"through the week, the whole site went down"},{"startTime":1138.75,"endTime":1141.0,"body":"and there was no way you could contact them."},{"startTime":1141.0,"endTime":1142.0,"body":"There was nothing you could do."},{"startTime":1142.0,"endTime":1144.625,"body":"So I'm halfway through a project and I can't finish it."},{"startTime":1144.833,"endTime":1147.791,"body":"And the only customer support they had out there"},{"startTime":1147.791,"endTime":1151.708,"body":"was a website, like a social media site, where other customers"},{"startTime":1151.708,"endTime":1154.458,"body":"came on and said, well, this is how we fixed this problem"},{"startTime":1154.458,"endTime":1156.333,"body":"and this is how we fixed this problem."},{"startTime":1156.708,"endTime":1160.125,"body":"So so that was the early days of the Wild West."},{"startTime":1160.125,"endTime":1163.416,"body":"So I I would encourage people to go out and"},{"startTime":1163.416,"endTime":1167.958,"body":"kick the tires, research, learn about it, practice with it."},{"startTime":1168.333,"endTime":1170.5,"body":"Don't go out and release it to your clients."},{"startTime":1170.5,"endTime":1175.416,"body":"Don't go put your proprietary, you know, marketing information in the engine yet."},{"startTime":1175.75,"endTime":1179.833,"body":"Take one of those high benefit areas but low risk areas."},{"startTime":1179.833,"endTime":1183.0,"body":"And that's one of the things I think is neat about Stewy is"},{"startTime":1183.0,"endTime":1185.958,"body":"because it's a high benefit low risk area."},{"startTime":1185.958,"endTime":1186.958,"body":"Why do I say that?"},{"startTime":1187.375,"endTime":1190.0,"body":"Well, you know, maybe someday your organization"},{"startTime":1190.0,"endTime":1193.0,"body":"or your team wants to put something into an engine, you know,"},{"startTime":1193.0,"endTime":1196.583,"body":"there could be a large language model and it could be,"},{"startTime":1196.583,"endTime":1198.5,"body":"you know, going to your customers or whatever."},{"startTime":1198.5,"endTime":1201.833,"body":"But that can be risky because you've got customer relationships,"},{"startTime":1201.833,"endTime":1204.0,"body":"client relationships, the legal"},{"startTime":1204.0,"endTime":1207.0,"body":"framework out there is still being, you know, resolved"},{"startTime":1207.0,"endTime":1210.583,"body":"because lawyers are about a year behind intellectual property,"},{"startTime":1210.583,"endTime":1212.25,"body":"you know, advancements or whatever."},{"startTime":1212.666,"endTime":1216.083,"body":"But if you take something that has a well-proven database"},{"startTime":1216.083,"endTime":1219.375,"body":"of knowledge and information, it's been well beta tested"},{"startTime":1219.375,"endTime":1221.791,"body":"and you start there with your leaders,"},{"startTime":1221.791,"endTime":1225.541,"body":"you know, and then you begin to expand and say, wow, that worked for us."},{"startTime":1225.541,"endTime":1228.25,"body":"You know, we've experimented now with six months or a year."},{"startTime":1228.541,"endTime":1231.5,"body":"Let's expand that to put our own data information in there."},{"startTime":1231.5,"endTime":1234.833,"body":"Maybe it can move from leadership coaching to"},{"startTime":1234.833,"endTime":1238.458,"body":"just general employee coaching, or maybe it can then be expanded"},{"startTime":1238.458,"endTime":1240.541,"body":"to other areas of our business model."},{"startTime":1240.541,"endTime":1242.041,"body":"So I would say,"},{"startTime":1242.041,"endTime":1246.375,"body":"go out, test drive, kick the tires, learn what you can."},{"startTime":1246.375,"endTime":1250.125,"body":"There's so many courses that are out there that are free that you can take."},{"startTime":1250.458,"endTime":1252.0,"body":"It can almost be overwhelming."},{"startTime":1252.25,"endTime":1254.625,"body":"But pick your battles, try something out,"},{"startTime":1254.625,"endTime":1259.583,"body":"talk to people who've used some of these tools, and then just get in and try them out"},{"startTime":1259.583,"endTime":1262.5,"body":"and then expose them to your team so that they"},{"startTime":1262.5,"endTime":1265.791,"body":"can go on and expand beyond what you're doing into other areas"},{"startTime":1265.791,"endTime":1270.208,"body":"that are safe and have guardrails, but still you get the benefit out of these."},{"startTime":1270.208,"endTime":1272.041,"body":"And and I've done that with my team."},{"startTime":1272.583,"endTime":1274.875,"body":"You know, we started doing this a year ago"},{"startTime":1274.875,"endTime":1278.291,"body":"and I I had people I had to kind of kick and drag"},{"startTime":1278.291,"endTime":1281.583,"body":"to do the stuff and now they're using they move far beyond what"},{"startTime":1281.583,"endTime":1285.5,"body":"I'm doing because they've they now have kicked the tires"},{"startTime":1285.5,"endTime":1287.708,"body":"experimented with stuff and they're out there running."},{"startTime":1287.708,"endTime":1289.416,"body":"You know that's what you want as a leader, you know?"},{"startTime":1289.875,"endTime":1291.416,"body":"I just got the ball rolling."},{"startTime":1291.416,"endTime":1294.166,"body":"You guys are going to run with the ball, you know,"},{"startTime":1294.166,"endTime":1295.916,"body":"as we say in the training program, you know,"},{"startTime":1295.916,"endTime":1297.583,"body":"give them the ball and let them run with it."},{"startTime":1297.583,"endTime":1302.166,"body":"That's basically what you do when you're introducing new technology like this."},{"startTime":1302.458,"endTime":1303.166,"body":"Yeah."},{"startTime":1303.458,"endTime":1307.625,"body":"And and with this experimentation idea,"},{"startTime":1307.625,"endTime":1311.416,"body":"how do we balance our expectations around that?"},{"startTime":1311.416,"endTime":1314.375,"body":"Because I I think because AI,"},{"startTime":1314.375,"endTime":1317.875,"body":"especially generative AI, is so unknown"},{"startTime":1317.875,"endTime":1322.583,"body":"and yet it can offer so much hope and so many possibilities,"},{"startTime":1322.583,"endTime":1325.083,"body":"it's clearly more than a chatbot"},{"startTime":1325.083,"endTime":1328.583,"body":"or some sort of database to just get information."},{"startTime":1328.875,"endTime":1330.291,"body":"It can synthesize."},{"startTime":1330.583,"endTime":1335.25,"body":"It can come out with new and interesting ideas that it's combined together."},{"startTime":1335.625,"endTime":1336.083,"body":"Yes."},{"startTime":1336.083,"endTime":1338.083,"body":"And at the same time,"},{"startTime":1338.083,"endTime":1341.541,"body":"we might have this expectation of immediacy"},{"startTime":1341.541,"endTime":1344.833,"body":"that we expect something instantly."},{"startTime":1345.416,"endTime":1347.291,"body":"How do we balance this?"},{"startTime":1347.291,"endTime":1351.0,"body":"Because it goes back to the old adage, you know,"},{"startTime":1351.0,"endTime":1354.791,"body":"speed, cost and quality."},{"startTime":1355.166,"endTime":1356.125,"body":"Pick two."},{"startTime":1356.5,"endTime":1358.75,"body":"You usually can't have all three."},{"startTime":1359.083,"endTime":1362.5,"body":"So how do we balance, especially as we're experimenting,"},{"startTime":1362.5,"endTime":1365.916,"body":"experimenting with our own leadership development effort as we"},{"startTime":1365.916,"endTime":1369.708,"body":"then look as applying AI, how do we balance"},{"startTime":1369.708,"endTime":1373.875,"body":"some of these expectations as we're experimenting as we develop ourselves?"},{"startTime":1375.25,"endTime":1376.5,"body":"You know, that's good too."},{"startTime":1376.5,"endTime":1379.541,"body":"I mean, the way I I"},{"startTime":1379.541,"endTime":1383.583,"body":"I sort of went about it was to sit there and say,"},{"startTime":1383.583,"endTime":1386.333,"body":"okay, where's kind of the low hanging fruit?"},{"startTime":1386.625,"endTime":1389.0,"body":"Where can I improve my efficiency?"},{"startTime":1389.0,"endTime":1393.083,"body":"So I would go out and use a tool like ChatGPT and I'd say, okay."},{"startTime":1393.083,"endTime":1395.916,"body":"um I looked at some of the data and everything else."},{"startTime":1395.916,"endTime":1400.291,"body":"I think we want to create a training product, but I need to generate some ideas."},{"startTime":1400.583,"endTime":1404.958,"body":"So I would start to generate ideas using, you know, ChatGPT"},{"startTime":1404.958,"endTime":1408.0,"body":"or, you know, you could use Claud or other, you know, technologies."},{"startTime":1408.333,"endTime":1412.666,"body":"Then it would get down to, okay, now I've got a great outline here for a training video."},{"startTime":1412.666,"endTime":1413.791,"body":"It's done some research."},{"startTime":1413.791,"endTime":1414.541,"body":"That's great."},{"startTime":1414.916,"endTime":1418.0,"body":"What I want to do now is kind of let that, you know,"},{"startTime":1418.0,"endTime":1420.208,"body":"write a script for me and see how that goes."},{"startTime":1420.5,"endTime":1421.583,"body":"So you do that."},{"startTime":1421.583,"endTime":1424.666,"body":"And then I'd go over and use another engine I'd use Grammarly,"},{"startTime":1424.666,"endTime":1428.0,"body":"you know, because it had a great feature,"},{"startTime":1428.0,"endTime":1432.458,"body":"you know, this about a year ago where it could go out and check"},{"startTime":1432.458,"endTime":1435.666,"body":"uh for plagiarism, you know, that was a big thing,"},{"startTime":1435.666,"endTime":1439.0,"body":"you know, are our students going to go and write their papers on these things?"},{"startTime":1439.0,"endTime":1441.375,"body":"And you know, well, you know, probably or whatever."},{"startTime":1441.583,"endTime":1444.833,"body":"But it would go and check millions of sites to see"},{"startTime":1444.833,"endTime":1447.666,"body":"if that information that you were going to put in that training video"},{"startTime":1447.666,"endTime":1449.041,"body":"was going to be unique."},{"startTime":1449.5,"endTime":1452.375,"body":"And you didn't want to infringe on anybody else's copyright."},{"startTime":1452.375,"endTime":1454.666,"body":"And because you weren't going out and doing the actual research,"},{"startTime":1454.666,"endTime":1456.541,"body":"it would give you citations but,"},{"startTime":1456.541,"endTime":1458.333,"body":"you know, it would check all of that stuff for you."},{"startTime":1458.333,"endTime":1462.375,"body":"And so I kept looking at this and saying step by step incrementally,"},{"startTime":1462.375,"endTime":1465.875,"body":"I'm going to improve the capability of what I'm working on."},{"startTime":1465.875,"endTime":1468.833,"body":"I'm not going to dive in head first and just let it run away,"},{"startTime":1468.833,"endTime":1472.0,"body":"you know, and go crazy, but as you, you know,"},{"startTime":1472.0,"endTime":1475.333,"body":"very carefully give it more information, learn how to do the"},{"startTime":1475.333,"endTime":1479.25,"body":"prompts, learn how the tools could work together or do whatever,"},{"startTime":1479.25,"endTime":1481.583,"body":"you can begin to come up with something that's good,"},{"startTime":1481.583,"endTime":1483.875,"body":"but it would always take human interaction."},{"startTime":1484.291,"endTime":1487.916,"body":"And I think the other thing is to understand that"},{"startTime":1487.916,"endTime":1492.083,"body":"there's a lot of fear around interacting with this new technology."},{"startTime":1492.083,"endTime":1494.916,"body":"There as with any technology, I remember when we released"},{"startTime":1494.916,"endTime":1497.166,"body":"a learning management system and we created"},{"startTime":1497.166,"endTime":1499.916,"body":"this interface it looked like an actual training center."},{"startTime":1499.916,"endTime":1503.291,"body":"We used to call it instead of bricks and mortar facility,"},{"startTime":1503.291,"endTime":1507.458,"body":"like a training center, we used to call it clicks and mortar facility"},{"startTime":1507.458,"endTime":1511.875,"body":"because we actually used architectural, you know, room diagrams."},{"startTime":1511.875,"endTime":1513.25,"body":"You could go into a training room."},{"startTime":1513.25,"endTime":1517.291,"body":"We did all of that because we knew HR professionals were scared to death"},{"startTime":1517.291,"endTime":1520.208,"body":"of this thing called the Internet and technology."},{"startTime":1520.208,"endTime":1524.0,"body":"But if they could see a picture of it that looked just like something they were familiar with,"},{"startTime":1524.0,"endTime":1526.458,"body":"it would make that technology more palatable."},{"startTime":1526.833,"endTime":1530.333,"body":"So human interaction is still incredibly important."},{"startTime":1530.333,"endTime":1533.0,"body":"I've not seen anything where I can just let it run"},{"startTime":1533.0,"endTime":1536.666,"body":"and generate stuff that I would send to a customer or, you know, go out."},{"startTime":1536.666,"endTime":1539.75,"body":"I need to look at it, but it's getting better and better."},{"startTime":1539.75,"endTime":1542.833,"body":"And one of the big tests that came out recently is we would"},{"startTime":1542.833,"endTime":1546.541,"body":"send some of the videos we created using artificial intelligence"},{"startTime":1546.541,"endTime":1549.791,"body":"to some very sophisticated distributors and resellers."},{"startTime":1550.125,"endTime":1552.833,"body":"And I'll never forget this one woman coming back and she said"},{"startTime":1552.833,"endTime":1557.083,"body":"I'm just checking here, I need to know, did you..."},{"startTime":1557.083,"endTime":1561.5,"body":"is this a real person or is this some kind of artificial intelligence?"},{"startTime":1561.5,"endTime":1563.291,"body":"And I said, thank you very much."},{"startTime":1563.291,"endTime":1567.333,"body":"You just validated something for me because you couldn't tell the difference, you know."},{"startTime":1567.333,"endTime":1571.708,"body":"And you're a pretty you know, sophisticated video producer or distributor or whatever."},{"startTime":1572.083,"endTime":1574.583,"body":"So I think experimenting,"},{"startTime":1574.583,"endTime":1577.875,"body":"not losing the human touch, even if it could"},{"startTime":1577.875,"endTime":1580.0,"body":"you could let go of the bicycle seat,"},{"startTime":1580.0,"endTime":1581.708,"body":"understand that people are going to be"},{"startTime":1581.708,"endTime":1585.625,"body":"somewhat reluctant and reticent, so help them"},{"startTime":1585.625,"endTime":1589.208,"body":"overcome that bridge and be that human interaction,"},{"startTime":1589.208,"endTime":1592.5,"body":"that human interface that makes sure that whatever"},{"startTime":1592.5,"endTime":1597.458,"body":"you're recommending or whatever it is recommending, that basically it's solid"},{"startTime":1597.458,"endTime":1600.458,"body":"and and you've done your check with that and that you've"},{"startTime":1600.458,"endTime":1603.583,"body":"helped introduce it to people who may be somewhat reluctant"},{"startTime":1603.583,"endTime":1606.208,"body":"or reticent to want to, you know, use that technology."},{"startTime":1606.208,"endTime":1609.041,"body":"And that's kind of what when I we did our"},{"startTime":1609.041,"endTime":1611.916,"body":"beta testing for Stewy, I'm going to do a trade secret here."},{"startTime":1612.333,"endTime":1614.875,"body":"I was going to say, okay, I'm going to get in"},{"startTime":1614.875,"endTime":1620.0,"body":"some questions that I know are really tough for a real leadership coach"},{"startTime":1620.0,"endTime":1621.875,"body":"and I want to see how Stewy does it."},{"startTime":1621.875,"endTime":1623.125,"body":"This is a progression."},{"startTime":1623.416,"endTime":1625.833,"body":"So we put some questions I sent him to you guys"},{"startTime":1625.833,"endTime":1629.708,"body":"and you saw the answers, which I was very impressed with Stewy's responses."},{"startTime":1629.708,"endTime":1633.0,"body":"But it first started out, I've got an employee who's been"},{"startTime":1633.0,"endTime":1636.416,"body":"really great in the past and now he's coming and he's tardy."},{"startTime":1636.416,"endTime":1637.958,"body":"He's late, okay?"},{"startTime":1638.166,"endTime":1641.0,"body":"So Stewy gave me some recommendations what to do."},{"startTime":1641.0,"endTime":1644.708,"body":"I then sat down with that person and, you know, I gave him that feedback."},{"startTime":1644.708,"endTime":1648.375,"body":"Now the next thing happened is, okay, it worked for a little while,"},{"startTime":1648.375,"endTime":1653.0,"body":"but now he's starting to miss some dates, so now he's not showing up for work."},{"startTime":1653.208,"endTime":1655.916,"body":"So I dig a little deeper, find out this person's going through"},{"startTime":1655.916,"endTime":1660.833,"body":"a divorce, that he has childcare responsibilities, all this other stuff going on."},{"startTime":1661.125,"endTime":1663.833,"body":"And then finally, I go to a sort of what I call"},{"startTime":1663.833,"endTime":1666.958,"body":"a tertiary stage to say, okay, how how nice is"},{"startTime":1666.958,"endTime":1670.583,"body":"Stewy going to be or when is Stewy gonna say, you better bring in legal an HR here"},{"startTime":1670.583,"endTime":1672.75,"body":"because we're we're stepping into some stuff."},{"startTime":1673.041,"endTime":1677.0,"body":"And by gosh, it did it because I said, and now I had my meeting with them."},{"startTime":1677.0,"endTime":1681.458,"body":"I had a conversation and I smelled alcohol on his breath, you know."},{"startTime":1681.458,"endTime":1684.541,"body":"So when you do that sort of thing and you test"},{"startTime":1684.541,"endTime":1688.041,"body":"those engines out and you come back and say, you know what,"},{"startTime":1688.041,"endTime":1691.416,"body":"that that did just about as good as I would have done if I was a coach."},{"startTime":1691.833,"endTime":1693.666,"body":"But here's what here's the kicker for us."},{"startTime":1693.916,"endTime":1696.291,"body":"When we introduce this new technology,"},{"startTime":1696.291,"endTime":1700.0,"body":"we're going to have a human being introduce that technology"},{"startTime":1700.0,"endTime":1703.375,"body":"to them, not just read about it, go on your own"},{"startTime":1703.375,"endTime":1706.083,"body":"and you're basically, we've let go of the bicycle seat and running."},{"startTime":1706.458,"endTime":1708.875,"body":"We're going to have human contact there,"},{"startTime":1708.875,"endTime":1714.0,"body":"but the difference is something like Stewy is available 24/7,"},{"startTime":1714.0,"endTime":1717.416,"body":"365, anytime I need help,"},{"startTime":1717.416,"endTime":1722.0,"body":"so it's 3 o'clock in the morning and I'm afraid I'm going to have a problem the next day."},{"startTime":1722.25,"endTime":1723.791,"body":"I can use a tool like Stewy."},{"startTime":1723.791,"endTime":1726.25,"body":"I could never get that responsiveness"},{"startTime":1726.25,"endTime":1729.916,"body":"from a live coach, so you combine those things together"},{"startTime":1729.916,"endTime":1730.875,"body":"and look what we've done."},{"startTime":1730.875,"endTime":1732.666,"body":"We've made a quantum leap"},{"startTime":1732.666,"endTime":1734.458,"body":"in leadership coaching in my opinion."},{"startTime":1734.708,"endTime":1735.291,"body":"Yeah."},{"startTime":1735.75,"endTime":1738.208,"body":"And there's some great nuggets you were just sharing there, Frank,"},{"startTime":1738.208,"endTime":1742.291,"body":"in terms of our thoughts and and how really when we help with adoption."},{"startTime":1742.291,"endTime":1745.625,"body":"So I want to just pull out one you were sharing that's really powerful."},{"startTime":1745.916,"endTime":1750.0,"body":"Back when you were talking about the click and mortar idea and that adoption."},{"startTime":1750.333,"endTime":1754.166,"body":"And when you're able to pair a new technology"},{"startTime":1754.166,"endTime":1756.958,"body":"on top of something that's already familiar,"},{"startTime":1756.958,"endTime":1760.541,"body":"how that helps increase people's tendency to want to use it."},{"startTime":1760.833,"endTime":1765.666,"body":"I'm reminded of, you know, the history with Steve Jobs and Apple computers."},{"startTime":1765.666,"endTime":1768.166,"body":"Why is it called an Apple computer?"},{"startTime":1768.666,"endTime":1772.791,"body":"Because they wanted this to be feel friendly, familiar,"},{"startTime":1772.791,"endTime":1775.25,"body":"something useful that didn't feel foreign."},{"startTime":1775.666,"endTime":1778.041,"body":"And that same principle applies"},{"startTime":1778.041,"endTime":1780.375,"body":"as we're looking at the future of technology."},{"startTime":1780.583,"endTime":1784.5,"body":"So we've talked about AI a lot and and lots of opportunities."},{"startTime":1784.5,"endTime":1787.791,"body":"I I want us to just pivot a little bit to talk about this area"},{"startTime":1787.791,"endTime":1791.125,"body":"of development that has come up quite a bit over the last few years,"},{"startTime":1791.125,"endTime":1793.041,"body":"but not everybody has heard of it."},{"startTime":1793.333,"endTime":1797.291,"body":"And it's this idea of nano technology, nano-learning."},{"startTime":1797.583,"endTime":1800.458,"body":"I know this is a field that you've really gotten deep into."},{"startTime":1800.708,"endTime":1803.333,"body":"Can you share a little bit more about what's meant by that"},{"startTime":1803.333,"endTime":1805.416,"body":"and how leaders might be able to leverage that?"},{"startTime":1806.333,"endTime":1810.833,"body":"Sometimes people call me Mr. Nano, you know, and"},{"startTime":1810.833,"endTime":1813.875,"body":"and so if you understand the history behind this"},{"startTime":1813.875,"endTime":1815.541,"body":"a little bit, there's a Memory Lane thing."},{"startTime":1815.916,"endTime":1817.5,"body":"Uh several years ago,"},{"startTime":1817.5,"endTime":1820.458,"body":"we introduced with uh the LEAD NOW! model,"},{"startTime":1820.458,"endTime":1824.125,"body":"the original one in 2017, what we called micro learning."},{"startTime":1824.416,"endTime":1827.0,"body":"And that was right at a time when YouTube was, you know,"},{"startTime":1827.0,"endTime":1831.541,"body":"taking off and becoming, you know, so popular and uh"},{"startTime":1831.541,"endTime":1835.166,"body":"eventually became what I think is kind of the greatest training site there is,"},{"startTime":1835.166,"endTime":1838.0,"body":"where if you have any issue, you can go out there"},{"startTime":1838.0,"endTime":1840.791,"body":"if you want to cook something, fix a dishwasher or whatever it is,"},{"startTime":1840.791,"endTime":1843.0,"body":"you can get all that in for information there."},{"startTime":1843.0,"endTime":1846.458,"body":"But so we were pioneering with that program, micro learning."},{"startTime":1846.916,"endTime":1850.0,"body":"A couple of years ago, you know, I mentioned my son, Tommy"},{"startTime":1850.0,"endTime":1853.791,"body":"in in in New York City, we started to look at the market and, you know,"},{"startTime":1853.791,"endTime":1856.541,"body":"maybe you were like I was where I started"},{"startTime":1856.541,"endTime":1861.125,"body":"to get enamored with uh, you know, Instagram and TikTok"},{"startTime":1861.125,"endTime":1862.75,"body":"and all these new technologies."},{"startTime":1863.083,"endTime":1866.166,"body":"And and the reality was you start to look at the new generation"},{"startTime":1866.166,"endTime":1867.708,"body":"that's entering the workforce"},{"startTime":1867.708,"endTime":1869.708,"body":"and they're not using computers."},{"startTime":1869.708,"endTime":1871.666,"body":"They're using their mobile devices."},{"startTime":1871.958,"endTime":1875.416,"body":"So this whole thing about nano-learning is"},{"startTime":1875.416,"endTime":1878.333,"body":"if we if we want to communicate"},{"startTime":1878.333,"endTime":1882.083,"body":"with the next generation of leaders and learners out there,"},{"startTime":1882.083,"endTime":1887.875,"body":"we need to deliver training in a way that they want to receive it, right?"},{"startTime":1888.208,"endTime":1890.916,"body":"You know, send an email out to your audience and see"},{"startTime":1890.916,"endTime":1894.416,"body":"how many people that are young don't respond, but the moment you text them"},{"startTime":1894.416,"endTime":1898.125,"body":"or put them in a Slack message or whatever, they're right there."},{"startTime":1898.416,"endTime":1900.541,"body":"Communication has changed fundamentally,"},{"startTime":1900.541,"endTime":1904.75,"body":"so I'm always a big believer and looking at"},{"startTime":1904.75,"endTime":1907.666,"body":"how is this new generation entering the workforce?"},{"startTime":1907.875,"endTime":1909.166,"body":"How are they communicating?"},{"startTime":1909.333,"endTime":1911.916,"body":"What tools are they using to play games"},{"startTime":1911.916,"endTime":1916.25,"body":"and have fun or whatever because that's going to impact your effectiveness"},{"startTime":1916.25,"endTime":1919.458,"body":"in terms of development or training or whatever."},{"startTime":1919.666,"endTime":1923.416,"body":"Can we make it more convenient and more acceptable"},{"startTime":1923.416,"endTime":1925.291,"body":"to this next generation of learner?"},{"startTime":1925.583,"endTime":1929.625,"body":"And and my take on this is, and you've seen us with the"},{"startTime":1929.625,"endTime":1934.041,"body":"creation of a new little company called Easy Peasy Videos is that"},{"startTime":1934.041,"endTime":1936.458,"body":"you can use, even though it's very, very short,"},{"startTime":1936.458,"endTime":1939.791,"body":"you're talking about 45 seconds to a minute, you know,"},{"startTime":1939.791,"endTime":1943.208,"body":"how can you train anybody in that that time frame?"},{"startTime":1943.458,"endTime":1946.458,"body":"And yet now I get these videos about from your dad"},{"startTime":1946.458,"endTime":1948.708,"body":"traveling all over the world, you know?"},{"startTime":1948.708,"endTime":1952.0,"body":"He's standing in front of, you know, the the the"},{"startTime":1952.0,"endTime":1955.125,"body":"childhood home of George Washington or he's, you know,"},{"startTime":1955.125,"endTime":1957.958,"body":"in South America, you know, he's doing what he's always done,"},{"startTime":1957.958,"endTime":1960.375,"body":"which is taking these stories and telling these stories."},{"startTime":1960.375,"endTime":1962.208,"body":"He's just condensed them down."},{"startTime":1962.208,"endTime":1964.666,"body":"So they're very, very short."},{"startTime":1965.0,"endTime":1967.25,"body":"And I think this whole idea is,"},{"startTime":1967.25,"endTime":1972.125,"body":"we need to make learning more convenient for the learner."},{"startTime":1972.125,"endTime":1974.625,"body":"And that means delivering in different ways."},{"startTime":1974.625,"endTime":1977.791,"body":"Josh Bersin, you know, the great analyst in HR,"},{"startTime":1977.791,"endTime":1981.0,"body":"said, you know, a few years ago, we need to put learning"},{"startTime":1981.0,"endTime":1983.083,"body":"in the flow of work,"},{"startTime":1983.083,"endTime":1986.541,"body":"which is, and I built them, you know, these big LMSs"},{"startTime":1986.541,"endTime":1988.666,"body":"where we sign in and do all this other stuff"},{"startTime":1988.666,"endTime":1990.083,"body":"and everything else."},{"startTime":1990.375,"endTime":1994.0,"body":"But the reality is we need to adapt technology,"},{"startTime":1994.0,"endTime":1996.416,"body":"use technology, to leverage it so that,"},{"startTime":1996.416,"endTime":1998.5,"body":"hey, if I'm using Slack every day,"},{"startTime":1998.5,"endTime":2001.0,"body":"I don't go out and use email anymore and this other stuff."},{"startTime":2001.0,"endTime":2004.083,"body":"Can we put that training message very short,"},{"startTime":2004.083,"endTime":2008.625,"body":"nuggetized in a way that it isn't I don't even have to turn my phone this way."},{"startTime":2008.625,"endTime":2012.0,"body":"I can just swipe like I'm using TikTok or Instagram"},{"startTime":2012.0,"endTime":2015.833,"body":"and I can get the content and the message delivered that way."},{"startTime":2015.833,"endTime":2018.625,"body":"Now we are adapting the technology,"},{"startTime":2018.625,"endTime":2022.291,"body":"using the technology to be more effective with our training delivery."},{"startTime":2022.291,"endTime":2024.625,"body":"So that's why I come in and say,"},{"startTime":2024.625,"endTime":2026.958,"body":"I don't know what's going to happen in the world or anything else."},{"startTime":2026.958,"endTime":2029.458,"body":"I don't know what's going to happen with TikTok and all this other stuff."},{"startTime":2029.458,"endTime":2030.583,"body":"I just know this."},{"startTime":2031.125,"endTime":2032.791,"body":"There's a new generation of learners."},{"startTime":2032.791,"endTime":2034.166,"body":"That's how they learn."},{"startTime":2034.166,"endTime":2037.0,"body":"They learn on their mobile devices and I think that's going to"},{"startTime":2037.0,"endTime":2040.625,"body":"be a wave for the future and we need to take our content"},{"startTime":2040.625,"endTime":2042.625,"body":"and make it accessible to those people."},{"startTime":2042.625,"endTime":2044.333,"body":"So accessibility,"},{"startTime":2044.333,"endTime":2047.416,"body":"you know, and convenience is incredibly important to me."},{"startTime":2048.208,"endTime":2048.875,"body":"Yeah."},{"startTime":2049.208,"endTime":2054.166,"body":"So let's let's sum this up with a quick Lightning Round question for you, Frank."},{"startTime":2058.375,"endTime":2060.125,"body":"So here's the question."},{"startTime":2060.458,"endTime":2063.291,"body":"What what's the one thing that a leader"},{"startTime":2063.291,"endTime":2066.416,"body":"can do to leverage some of this"},{"startTime":2066.416,"endTime":2072.083,"body":"new emerging technology, AI, et cetera, to best help themselves,"},{"startTime":2072.083,"endTime":2073.708,"body":"themselves develop?"},{"startTime":2073.708,"endTime":2075.208,"body":"What's the one thing they can do?"},{"startTime":2076.375,"endTime":2080.458,"body":"Well, I think, you know, we've kind of stated it or at least danced around it here."},{"startTime":2080.958,"endTime":2083.291,"body":"I think that is to get out"},{"startTime":2083.291,"endTime":2086.333,"body":"and learn everything you can, especially about"},{"startTime":2086.333,"endTime":2090.291,"body":"some of these new tools, like artificial intelligence,"},{"startTime":2090.291,"endTime":2093.541,"body":"and how do you how to adapt those"},{"startTime":2093.541,"endTime":2098.916,"body":"to make you more, you know, effective, to make you more effective."},{"startTime":2098.916,"endTime":2101.5,"body":"And to me, one of the things I saw"},{"startTime":2101.5,"endTime":2104.25,"body":"when I started to do this a few years ago was,"},{"startTime":2104.25,"endTime":2108.625,"body":"I've got to get my team, you know, comfortable with it."},{"startTime":2108.625,"endTime":2111.208,"body":"You know, I got to get them experimenting with it"},{"startTime":2111.208,"endTime":2113.0,"body":"because I think when they get into it"},{"startTime":2113.0,"endTime":2115.875,"body":"they're going to have remember the old commercial about tomato juice."},{"startTime":2115.875,"endTime":2118.25,"body":"I should have had a V8, you know?"},{"startTime":2118.25,"endTime":2120.541,"body":"They have this aha moment."},{"startTime":2120.541,"endTime":2124.0,"body":"And I saw it happen to Robin, who's the president of our organization."},{"startTime":2124.0,"endTime":2127.416,"body":"I've seen it happen to Jill, who's the head of marketing and sales."},{"startTime":2127.416,"endTime":2130.541,"body":"They went and and they they said, I just typed this in"},{"startTime":2130.541,"endTime":2133.875,"body":"and I got this beautiful document out, you know, wow."},{"startTime":2133.875,"endTime":2136.458,"body":"And it's like, yeah, I've only been saying that for six months, but"},{"startTime":2136.458,"endTime":2138.583,"body":"I'm glad you discovered it, you know, kind of thing."},{"startTime":2138.791,"endTime":2141.666,"body":"So I think our role as a leader"},{"startTime":2141.666,"endTime":2145.333,"body":"is to experiment, to see how we can use a lot of these tools,"},{"startTime":2145.333,"endTime":2147.0,"body":"nano-learning, whatever it is."},{"startTime":2147.0,"endTime":2149.541,"body":"And one of the things I'm excited about is this new,"},{"startTime":2149.541,"endTime":2152.5,"body":"all new LEAD NOW! program that we're just introducing."},{"startTime":2152.708,"endTime":2156.458,"body":"We've taken almost everything we've talked about here, AI,"},{"startTime":2156.458,"endTime":2160.541,"body":"nano-learning, micro learning, assessment technology,"},{"startTime":2160.541,"endTime":2163.25,"body":"Peter, you know, and and amped that up."},{"startTime":2163.25,"endTime":2165.875,"body":"So we've really made it so that"},{"startTime":2165.875,"endTime":2170.125,"body":"today the leader, you know, is going to have a much better experience"},{"startTime":2170.125,"endTime":2173.416,"body":"when they want to go in and and be developed and learn"},{"startTime":2173.416,"endTime":2177.125,"body":"and making it adaptive, which is what I've always loved about"},{"startTime":2177.125,"endTime":2179.0,"body":"the LEAD NOW! model is,"},{"startTime":2179.0,"endTime":2181.166,"body":"you know, you got a small organization."},{"startTime":2181.166,"endTime":2183.083,"body":"I got one cohort of 20 people."},{"startTime":2183.083,"endTime":2186.0,"body":"Some of these people have 20 years of experience as a leader,"},{"startTime":2186.0,"endTime":2188.083,"body":"some of them are just being promoted."},{"startTime":2188.083,"endTime":2192.458,"body":"How do we train those people in the same class or in the same group or whatever?"},{"startTime":2192.833,"endTime":2195.125,"body":"But what, you know, you guys have figured out"},{"startTime":2195.125,"endTime":2199.625,"body":"and in conjunction with uh, you know, great instructional design and assessments,"},{"startTime":2199.625,"endTime":2203.375,"body":"we can create adaptive learning where people"},{"startTime":2203.375,"endTime":2209.166,"body":"can get what they need in an individual sense and also you can get it for the team too."},{"startTime":2209.375,"endTime":2212.875,"body":"So solving some of those really difficult problems"},{"startTime":2212.875,"endTime":2215.333,"body":"makes me excited about leadership development,"},{"startTime":2215.333,"endTime":2217.916,"body":"makes me excited about what the future holds."},{"startTime":2218.125,"endTime":2220.333,"body":"But you know, the one thing is"},{"startTime":2220.333,"endTime":2223.125,"body":"get in and get dirty. Try it out."},{"startTime":2223.125,"endTime":2226.583,"body":"Learn from experience. Read everything you can"},{"startTime":2226.583,"endTime":2230.416,"body":"because these tools will shape the future of business,"},{"startTime":2230.416,"endTime":2233.166,"body":"the future of government and everything we do,"},{"startTime":2233.166,"endTime":2235.833,"body":"and if you're not learning about it you will be, you know,"},{"startTime":2235.833,"endTime":2237.625,"body":"you'll be passed over by people who"},{"startTime":2237.625,"endTime":2239.541,"body":"do know how to use these tools."},{"startTime":2239.541,"endTime":2240.458,"body":"And you know what?"},{"startTime":2240.458,"endTime":2243.375,"body":"When you get into it, it's not as scary"},{"startTime":2243.375,"endTime":2246.083,"body":"as it seems if you're totally unfamiliar with it."},{"startTime":2246.083,"endTime":2247.166,"body":"[laughing]"},{"startTime":2247.166,"endTime":2248.666,"body":"Oh, that's well stated."},{"startTime":2248.666,"endTime":2253.416,"body":"Frank, thank you so much for being a guest on the Leadership Growth Podcast today."},{"startTime":2253.416,"endTime":2254.291,"body":"It's been a pleasure."},{"startTime":2254.916,"endTime":2256.0,"body":"Well, thank you so much."},{"startTime":2256.0,"endTime":2260.458,"body":"You know I'm a fan of your your podcast and all the information."},{"startTime":2260.791,"endTime":2263.791,"body":"You know, it's been a it's been a great experience over"},{"startTime":2263.791,"endTime":2267.375,"body":"the generations working with Stewart Leadership and I look forward"},{"startTime":2267.375,"endTime":2271.208,"body":"to the future and how new generations in both of our"},{"startTime":2271.208,"endTime":2274.791,"body":"families can take over and continue on with the great work that's being"},{"startTime":2274.791,"endTime":2277.958,"body":"done with, you know, leadership development, so"},{"startTime":2277.958,"endTime":2280.333,"body":"thank you so much for having me on your podcast."},{"startTime":2280.583,"endTime":2281.291,"body":"Absolutely."},{"startTime":2281.291,"endTime":2283.916,"body":"And to all of our listeners, thank you for joining"},{"startTime":2283.916,"endTime":2286.208,"body":"another episode of the Leadership Growth Podcast"},{"startTime":2286.208,"endTime":2288.458,"body":"where we talk about tools and ideas"},{"startTime":2288.458,"endTime":2291.5,"body":"to help you build and strengthen your leadership capability."},{"startTime":2291.791,"endTime":2295.458,"body":"Please subscribe and also email us,"},{"startTime":2295.458,"endTime":2299.166,"body":"reach out and let us know what questions we can answer in the future,"},{"startTime":2299.166,"endTime":2303.5,"body":"put some notes in, and we would love to answer your future questions."},{"startTime":2303.791,"endTime":2306.25,"body":"All the best, take care everyone, until next time."},{"startTime":2306.25,"endTime":2306.666,"body":"Bye."},{"startTime":2306.666,"endTime":2307.25,"body":"[upbeat music]"},{"startTime":2307.25,"endTime":2311.708,"body":"If you like this episode, please share it with a friend or colleague, or better yet,"},{"startTime":2307.25,"endTime":2311.708,"body":"[upbeat music]"},{"startTime":2311.708,"endTime":2314.375,"body":"leave a review to help other listeners find our show."},{"startTime":2311.708,"endTime":2314.375,"body":"[upbeat music]"},{"startTime":2314.375,"endTime":2315.0,"body":"[upbeat music]"},{"startTime":2315.0,"endTime":2318.0,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2315.0,"endTime":2318.0,"body":"[upbeat music]"},{"startTime":2318.0,"endTime":2318.625,"body":"[upbeat music]"},{"startTime":2318.625,"endTime":2320.875,"body":"For more great content or to learn more about how"},{"startTime":2318.625,"endTime":2320.875,"body":"[upbeat music]"},{"startTime":2320.875,"endTime":2324.666,"body":"Stewart Leadership can help you grow your ability to lead effectively,"},{"startTime":2320.875,"endTime":2324.666,"body":"[upbeat music]"},{"startTime":2324.666,"endTime":2327.0,"body":"please visit stewartleadership.com."},{"startTime":2324.666,"endTime":2327.0,"body":"[upbeat music]"}]}