{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":0.5,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":0.5,"endTime":2.958,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":0.5,"endTime":2.958,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2.958,"endTime":3.583,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":4.333,"endTime":6.375,"body":"I think you've set it up well"},{"startTime":6.375,"endTime":11.333,"body":"and it's recognizing that as leaders, especially as you're advancing"},{"startTime":11.333,"endTime":17.875,"body":"in your career and in role and authority, it does not give you the right to impose"},{"startTime":17.875,"endTime":21.5,"body":"or to prioritize your own emotional experience over that of others."},{"startTime":22.833,"endTime":25.166,"body":"It does not justify your actions."},{"startTime":25.625,"endTime":26.875,"body":"I have this emotion."},{"startTime":26.875,"endTime":27.916,"body":"I have this feeling."},{"startTime":27.916,"endTime":29.208,"body":"Therefore,"},{"startTime":29.208,"endTime":30.916,"body":"I have a right"},{"startTime":30.916,"endTime":32.0,"body":"to behave this way."},{"startTime":33.125,"endTime":37.458,"body":"That's an erroneous assumption and that can undermine,"},{"startTime":37.458,"endTime":41.666,"body":"it can destroy the credibility that you've built so quickly."},{"startTime":42.166,"endTime":45.208,"body":"Because as humans neurologically we are hardwired"},{"startTime":45.208,"endTime":49.083,"body":"to try and read the emotional triggers and cues of others."},{"startTime":49.416,"endTime":50.666,"body":"The facial expressions."},{"startTime":51.083,"endTime":56.458,"body":"And when we perceive that somebody is in a position of authority over us,"},{"startTime":56.458,"endTime":59.041,"body":"we actually focus on that even more"},{"startTime":59.041,"endTime":60.583,"body":"at a subconscious level"},{"startTime":60.583,"endTime":65.333,"body":"and we read those reactions at an even microscopic level,"},{"startTime":65.333,"endTime":66.583,"body":"(laughing)"},{"startTime":66.583,"endTime":67.75,"body":"much more quicker."},{"startTime":68.458,"endTime":74.416,"body":"So as leaders, it puts us in somewhat of a precarious position"},{"startTime":74.416,"endTime":79.916,"body":"because here we're trying to portray being a human,"},{"startTime":79.916,"endTime":82.583,"body":"but the latitude, the wiggle room we have"},{"startTime":82.583,"endTime":87.166,"body":"is even less because everybody is reading things into what we say and do"},{"startTime":87.166,"endTime":88.208,"body":"so closely."},{"startTime":89.041,"endTime":90.541,"body":"So we do have to be on guard."},{"startTime":90.541,"endTime":91.666,"body":"We have to be careful."},{"startTime":91.666,"endTime":99.458,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":100.333,"endTime":103.875,"body":"Hello, everyone, and welcome to the Leadership Growth Podcast,"},{"startTime":103.875,"endTime":107.833,"body":"a place where you can then learn great tools and insights"},{"startTime":107.833,"endTime":110.583,"body":"to help you develop and build your leadership."},{"startTime":111.041,"endTime":112.791,"body":"I'm your host, Daniel Stewart,"},{"startTime":112.791,"endTime":117.541,"body":"joined with my wonderful brother, Peter Stewart, as my co-host here."},{"startTime":117.541,"endTime":120.5,"body":"and we are going to dive into another episode,"},{"startTime":120.5,"endTime":123.75,"body":"and in fact, this episode is a part two."},{"startTime":124.291,"endTime":129.25,"body":"A part two as we dive deeper into executive presence,"},{"startTime":129.25,"endTime":132.25,"body":"what executive presence and influence is all about."},{"startTime":132.583,"endTime":134.416,"body":"So if you haven't heard part one,"},{"startTime":134.416,"endTime":137.416,"body":"go ahead and jump in anytime and listen to that one."},{"startTime":137.875,"endTime":140.458,"body":"Today we're gonna talk about the other two parts"},{"startTime":140.458,"endTime":143.916,"body":"of the Executive Presence Model that we often use"},{"startTime":143.916,"endTime":146.208,"body":"to help define what executive presence"},{"startTime":146.208,"endTime":147.833,"body":"and influence is all about."},{"startTime":148.541,"endTime":151.125,"body":"So dive in to part one, and today we'll"},{"startTime":151.125,"endTime":152.333,"body":"continue with part two."},{"startTime":152.875,"endTime":156.875,"body":"But before we get there, a little Memory Lane moment."},{"startTime":156.875,"endTime":160.791,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":161.375,"endTime":165.875,"body":"Peter, you and your family were recently at Disney,"},{"startTime":165.875,"endTime":168.625,"body":"and that actually has some significance for us"},{"startTime":168.625,"endTime":171.5,"body":"as we do a Memory Lane moment as well."},{"startTime":171.958,"endTime":173.375,"body":"Share some of that."},{"startTime":174.5,"endTime":177.5,"body":"Oh, it's how many times were we"},{"startTime":177.5,"endTime":180.875,"body":"in Disneyland driving down growing up in the Bay Area?"},{"startTime":180.875,"endTime":187.625,"body":"It felt like every summer you pile in the station wagon, you drive down to Anaheim,"},{"startTime":187.625,"endTime":189.916,"body":"spend a day or two in Disneyland,"},{"startTime":189.916,"endTime":194.166,"body":"go on the rides and just have such a fun time in that environment."},{"startTime":194.5,"endTime":197.5,"body":"You know, favorite rides, you know, Big Thunder Mountain,"},{"startTime":197.5,"endTime":200.291,"body":"Peter Pan ride and all those things."},{"startTime":201.25,"endTime":203.083,"body":"And parents loved it."},{"startTime":203.458,"endTime":209.375,"body":"You know, we were raised as a Disney family, enjoyed the movies, all that stuff."},{"startTime":209.791,"endTime":212.583,"body":"But then, of course, going there with dad,"},{"startTime":212.583,"endTime":215.375,"body":"from the leadership perspective, he was always..."},{"startTime":215.5,"endTime":219.0,"body":"And Peter, just before you dive into that,"},{"startTime":219.0,"endTime":222.958,"body":"didn't mom and dad go to Disneyland on their honeymoon?"},{"startTime":222.958,"endTime":225.625,"body":"Like for a day of their honeymoon, they even went to Disney."},{"startTime":225.625,"endTime":227.458,"body":"So like, they loved it."},{"startTime":227.458,"endTime":231.833,"body":"And so they like, we would go down like every year in California."},{"startTime":231.833,"endTime":234.0,"body":"This was a deep seated thing."},{"startTime":234.333,"endTime":239.0,"body":"And then we slowly started to go to Florida in Orlando a couple of times."},{"startTime":239.333,"endTime":239.625,"body":"Anyway."},{"startTime":240.083,"endTime":240.5,"body":"Yes."},{"startTime":241.5,"endTime":242.416,"body":"Oh, it's true."},{"startTime":242.583,"endTime":242.875,"body":"Yeah."},{"startTime":242.875,"endTime":244.625,"body":"They love, I'd forgotten about that part."},{"startTime":244.625,"endTime":245.041,"body":"They did."},{"startTime":245.041,"endTime":246.791,"body":"They went to Disneyland on their honeymoon."},{"startTime":247.041,"endTime":248.125,"body":"(laughing)"},{"startTime":248.125,"endTime":248.833,"body":"Why not?"},{"startTime":248.833,"endTime":250.041,"body":"Happiest place on Earth."},{"startTime":250.25,"endTime":251.625,"body":"Fun place to go."},{"startTime":252.291,"endTime":255.083,"body":"But yeah, so many fun trips and memories there."},{"startTime":255.625,"endTime":256.708,"body":"Uh, trying to get on."},{"startTime":256.708,"endTime":262.333,"body":"Okay, where's the wait time lowest to sneak into Space Mountain or wherever it is."},{"startTime":263.541,"endTime":268.875,"body":"Um, but yeah, then as I was saying there, dad was always paying close"},{"startTime":268.875,"endTime":274.958,"body":"attention to all of the quotes that were posted around on the plaques and signs,"},{"startTime":274.958,"endTime":279.875,"body":"whether they're from Disney or some of the imagineers or others,"},{"startTime":279.875,"endTime":283.041,"body":"and always taking pictures of them or having a little piece of paper and"},{"startTime":283.041,"endTime":285.666,"body":"writing them down, little stories to share."},{"startTime":285.666,"endTime":288.916,"body":"So even on the vacation to Disney,"},{"startTime":288.916,"endTime":291.583,"body":"it was also a source of leadership inspiration."},{"startTime":292.958,"endTime":294.458,"body":"- Absolutely, absolutely."},{"startTime":294.916,"endTime":297.166,"body":"And this reminds me, so"},{"startTime":297.166,"endTime":299.583,"body":"I think one of the last times I was there"},{"startTime":299.583,"endTime":304.5,"body":"with mom and dad, it was maybe 10, 12 years ago or so"},{"startTime":304.5,"endTime":305.833,"body":"um, in Orlando."},{"startTime":306.666,"endTime":309.166,"body":"And I'll never forget a specific story."},{"startTime":309.541,"endTime":312.75,"body":"We were in the Peter Pan line"},{"startTime":312.75,"endTime":314.291,"body":"waiting for the Peter Pan ride."},{"startTime":314.458,"endTime":317.416,"body":"And as you may recall, and our listeners,"},{"startTime":317.416,"endTime":318.916,"body":"many of you who probably have been there"},{"startTime":318.916,"endTime":320.833,"body":"or have seen pictures or whatever,"},{"startTime":320.833,"endTime":324.458,"body":"the Peter Pan ride, you wait, of course, in long lines."},{"startTime":324.708,"endTime":325.916,"body":"But once you get up there,"},{"startTime":325.916,"endTime":330.583,"body":"you get in these small little ships, pirate ships,"},{"startTime":330.583,"endTime":332.583,"body":"and that's what takes you through the ride."},{"startTime":333.041,"endTime":337.833,"body":"And so as I'm waiting, I see one of the crew members,"},{"startTime":337.833,"endTime":340.25,"body":"one of the, what do they call them again, Peter?"},{"startTime":340.5,"endTime":342.333,"body":"- Cast, cast members. - Cast, duh."},{"startTime":342.708,"endTime":343.916,"body":"I knew this, so."},{"startTime":343.916,"endTime":345.0,"body":"You're a part of the show."},{"startTime":345.208,"endTime":346.291,"body":"Right, you're part of the show."},{"startTime":347.5,"endTime":347.833,"body":"Yeah."},{"startTime":348.166,"endTime":350.416,"body":"So one of the cast members,"},{"startTime":350.416,"endTime":357.416,"body":"and she was doing something to the bar that you sit--"},{"startTime":357.416,"endTime":361.833,"body":"the lap bar that comes and sits right on top of you, essentially,"},{"startTime":361.833,"endTime":366.0,"body":"to keep you in once you sit in the ship."},{"startTime":366.375,"endTime":368.791,"body":"And she was taking something out of her hand"},{"startTime":368.791,"endTime":372.041,"body":"and sprinkling it across this lap bar"},{"startTime":372.041,"endTime":374.125,"body":"and across the entire ship."},{"startTime":374.583,"endTime":376.208,"body":"And I was looking at her like, what is she doing?"},{"startTime":376.208,"endTime":381.708,"body":"And I realized, oh, she's sprinkling imaginary pixie dust"},{"startTime":381.708,"endTime":384.958,"body":"so that each of the ships are ready for the guests"},{"startTime":384.958,"endTime":389.458,"body":"to come in and sit and then take off and enjoy the trip."},{"startTime":389.666,"endTime":392.25,"body":"And I'm like, wow, that is above and beyond"},{"startTime":392.25,"endTime":394.208,"body":"because first of all, pixie dust isn't real."},{"startTime":394.583,"endTime":397.291,"body":"So she's just enhancing this experience"},{"startTime":397.291,"endTime":398.291,"body":"which I'm impressed with."},{"startTime":398.708,"endTime":400.333,"body":"But then here's the kicker."},{"startTime":401.041,"endTime":403.75,"body":"I see one of these ships coming"},{"startTime":403.75,"endTime":406.125,"body":"and it has an out of order sign on it."},{"startTime":406.541,"endTime":409.875,"body":"And I thought, oh, I wonder what she's gonna do"},{"startTime":409.875,"endTime":412.5,"body":"when the out of order ship comes."},{"startTime":412.5,"endTime":414.375,"body":"Is she just gonna ignore it or what?"},{"startTime":415.791,"endTime":418.416,"body":"She did not ignore it."},{"startTime":419.375,"endTime":422.75,"body":"She did the exact same thing for that one."},{"startTime":422.916,"endTime":425.75,"body":"She took a little pixie dust out of her hand,"},{"startTime":425.75,"endTime":429.166,"body":"sprinkled it across the out of order ship"},{"startTime":429.166,"endTime":432.0,"body":"just as if it was any other ship."},{"startTime":432.5,"endTime":436.666,"body":"And I just sat back and I'm like, no way."},{"startTime":437.541,"endTime":438.541,"body":"No way."},{"startTime":438.958,"endTime":443.958,"body":"Where else would an employee in any organization"},{"startTime":443.958,"endTime":448.541,"body":"go so much above and beyond and be so bought in?"},{"startTime":448.916,"endTime":451.541,"body":"And it just helped illustrate to me"},{"startTime":451.541,"endTime":454.083,"body":"what full engagement looks like."},{"startTime":454.583,"endTime":456.5,"body":"Because engagement is all about"},{"startTime":456.5,"endTime":461.791,"body":"providing your voluntary extra effort towards something."},{"startTime":462.666,"endTime":467.625,"body":"And this cast member was putting her voluntary extra effort"},{"startTime":467.625,"endTime":471.666,"body":"of providing pixie dust, the ultimate final touch"},{"startTime":471.666,"endTime":475.75,"body":"on the guest experience,"},{"startTime":475.75,"endTime":478.583,"body":"even on an out-of-order pirate ship."},{"startTime":479.416,"endTime":483.541,"body":"I was just amazed, and that helped illustrate, again,"},{"startTime":483.541,"endTime":487.041,"body":"this amazing full engagement idea"},{"startTime":487.041,"endTime":489.5,"body":"to be that bought into their mission and purpose."},{"startTime":491.0,"endTime":492.333,"body":"- Oh, it's powerful."},{"startTime":492.541,"endTime":495.375,"body":"And to see that, and that's just like one example,"},{"startTime":495.375,"endTime":497.333,"body":"and you'll see them across the parks"},{"startTime":497.333,"endTime":499.0,"body":"as you interact with other cast members."},{"startTime":499.625,"endTime":503.958,"body":"I was just recently out in Orlando with my family,"},{"startTime":503.958,"endTime":507.625,"body":"and as you park in the parking lot,"},{"startTime":507.625,"endTime":508.75,"body":"they'll,"},{"startTime":508.75,"endTime":510.75,"body":"'cause it's a ways from the park entrance,"},{"startTime":510.75,"endTime":513.708,"body":"they'll put you in a tram to take you to the front."},{"startTime":514.333,"endTime":515.583,"body":"And one day in particular,"},{"startTime":515.583,"endTime":519.25,"body":"I think we were at the Animal Kingdom Park,"},{"startTime":519.25,"endTime":521.875,"body":"that there's a driver of the tram"},{"startTime":521.875,"endTime":524.541,"body":"and then there's somebody in the back car"},{"startTime":524.541,"endTime":528.416,"body":"with a microphone whose really main function"},{"startTime":528.416,"endTime":531.708,"body":"is to one, for safety, help ensure"},{"startTime":531.708,"endTime":535.541,"body":"that nobody is getting on or off the tram"},{"startTime":535.541,"endTime":537.125,"body":"so that they don't get run over."},{"startTime":537.125,"endTime":538.208,"body":"You know, that would be horrible."},{"startTime":538.208,"endTime":538.75,"body":"- Sure."},{"startTime":539.083,"endTime":541.375,"body":"You know, interfere with the enjoyment of the day."},{"startTime":542.291,"endTime":544.666,"body":"So it's a safety focus signal to the driver,"},{"startTime":544.666,"endTime":545.0,"body":"(click sound)"},{"startTime":545.0,"endTime":545.833,"body":"you can take off."},{"startTime":546.625,"endTime":549.0,"body":"The second one is to help remind individuals"},{"startTime":549.0,"endTime":551.333,"body":"to record where they parked so they don't get lost."},{"startTime":551.708,"endTime":552.666,"body":"(laughing)"},{"startTime":552.666,"endTime":554.416,"body":"And to give a little introduction to the park."},{"startTime":554.666,"endTime":555.833,"body":"So that's really their function."},{"startTime":555.833,"endTime":558.041,"body":"They're there for safety and information."},{"startTime":558.958,"endTime":561.416,"body":"This day, the tram operator"},{"startTime":561.416,"endTime":564.041,"body":"or the person in the microphone in the back"},{"startTime":564.041,"endTime":567.291,"body":"was doing such an entertaining job,"},{"startTime":567.291,"endTime":568.5,"body":"going above and beyond."},{"startTime":569.041,"endTime":572.958,"body":"He had the entire tram in stitches in laughter."},{"startTime":573.25,"endTime":574.958,"body":"It was a full standup routine."},{"startTime":575.583,"endTime":579.208,"body":"He had made up songs to go with Disney tunes"},{"startTime":579.208,"endTime":582.0,"body":"to teach you about the tram safety method,"},{"startTime":582.0,"endTime":584.625,"body":"to help remind you about where you parked,"},{"startTime":584.625,"endTime":585.083,"body":"about all these."},{"startTime":585.458,"endTime":588.375,"body":"I mean, we kept looking at each other saying,"},{"startTime":588.375,"endTime":589.625,"body":"\"What did this guy eat for breakfast?”"},{"startTime":589.75,"endTime":591.458,"body":"'Cause this is early in the morning."},{"startTime":591.541,"endTime":591.833,"body":"- Right."},{"startTime":592.041,"endTime":594.708,"body":"- But everybody around was in laughter."},{"startTime":596.041,"endTime":598.666,"body":"We haven't even gotten to the gates of the park yet."},{"startTime":599.125,"endTime":600.333,"body":"And we've already had probably"},{"startTime":600.333,"endTime":603.208,"body":"one of the most enjoyable experiences of the day"},{"startTime":603.208,"endTime":604.791,"body":"on the parking lot tram."},{"startTime":606.708,"endTime":607.833,"body":"Going above and beyond."},{"startTime":608.041,"endTime":608.416,"body":"-Yeah."},{"startTime":608.708,"endTime":611.375,"body":"Wasn't just, \"Hey, are people safe? Take off.\""},{"startTime":611.791,"endTime":613.958,"body":"It's, \"I'm gonna do this in a magical way”"},{"startTime":613.958,"endTime":614.5,"body":"—Mm hmm."},{"startTime":614.5,"endTime":618.291,"body":"”so that everybody hears me, laughs, enjoys.\""},{"startTime":618.291,"endTime":620.708,"body":"And you did not forget that you were parked"},{"startTime":620.708,"endTime":623.0,"body":"you know, in Wally lot 202"},{"startTime":623.0,"endTime":623.958,"body":"(laughing)"},{"startTime":623.958,"endTime":624.916,"body":"or whatever it was."},{"startTime":625.625,"endTime":627.75,"body":"Because you're hearing the little jingle the guy made."},{"startTime":629.416,"endTime":633.125,"body":"So just another example is, there's lots through Disney,"},{"startTime":633.125,"endTime":635.125,"body":"but yeah, it's a fun Memory Lane,"},{"startTime":635.125,"endTime":637.666,"body":"some insights to glean from it,"},{"startTime":637.666,"endTime":639.291,"body":"and it's always a fun place to go."},{"startTime":639.75,"endTime":643.083,"body":"- Yeah, it was always a place for us growing up to enjoy,"},{"startTime":643.083,"endTime":645.583,"body":"but to learn from as well."},{"startTime":646.541,"endTime":650.083,"body":"And, you know, as I reflect on some of these experiences,"},{"startTime":650.083,"endTime":654.083,"body":"so much of it stems from that passion around the purpose."},{"startTime":654.791,"endTime":656.125,"body":"Why are they there?"},{"startTime":656.833,"endTime":658.291,"body":"What are they trying to do?"},{"startTime":658.75,"endTime":663.041,"body":"How they can each tap into their own strengths,"},{"startTime":663.041,"endTime":664.333,"body":"utilizing that."},{"startTime":665.125,"endTime":667.875,"body":"And so kind of making a transition"},{"startTime":667.875,"endTime":669.916,"body":"to the topic of executive presence."},{"startTime":670.375,"endTime":673.125,"body":"You know, when I think of executive presence,"},{"startTime":673.125,"endTime":674.75,"body":"it's that credibility."},{"startTime":675.5,"endTime":678.291,"body":"It's the ability to look at somebody"},{"startTime":678.291,"endTime":679.708,"body":"and you're drawn to them."},{"startTime":680.291,"endTime":682.291,"body":"You want to listen to them."},{"startTime":682.541,"endTime":683.5,"body":"You're interested."},{"startTime":684.166,"endTime":686.541,"body":"You know, it's interesting, just like the tram operator"},{"startTime":686.541,"endTime":689.791,"body":"that you shared, I mean, you think of the presence"},{"startTime":689.791,"endTime":693.166,"body":"that he portrayed, the sense of confidence,"},{"startTime":693.166,"endTime":697.625,"body":"utilizing his strengths in fully leveraging his job"},{"startTime":697.625,"endTime":700.5,"body":"and more so, you were drawn to it."},{"startTime":701.208,"endTime":704.333,"body":"And as we take that and apply it to a variety"},{"startTime":704.333,"endTime":707.25,"body":"of other organizational settings,"},{"startTime":707.25,"endTime":712.625,"body":"it's always going for that ability to influence others"},{"startTime":712.625,"endTime":716.875,"body":"in positive ways, to be able to help get people's attention"},{"startTime":716.875,"endTime":719.0,"body":"so that when you come into a room,"},{"startTime":719.0,"endTime":721.5,"body":"or when you come onto a tram,"},{"startTime":721.5,"endTime":724.333,"body":"or when you come onto a ride of some sort,"},{"startTime":724.333,"endTime":726.958,"body":"you pay attention to that person"},{"startTime":726.958,"endTime":729.5,"body":"because they know what they're doing."},{"startTime":730.25,"endTime":731.541,"body":"They care about you."},{"startTime":732.083,"endTime":734.708,"body":"They react in ways that are helpful."},{"startTime":734.708,"endTime":737.666,"body":"They share information, all of these factors."},{"startTime":738.291,"endTime":742.916,"body":"And so previously, we talked about the first two"},{"startTime":742.916,"endTime":745.708,"body":"real elements of executive presence,"},{"startTime":745.708,"endTime":749.25,"body":"how you show up and how you decide"},{"startTime":749.25,"endTime":751.875,"body":"or how you make decisions as key elements."},{"startTime":752.666,"endTime":754.5,"body":"And so then the other two parts,"},{"startTime":754.5,"endTime":757.875,"body":"Peter, give us a high level of the other two"},{"startTime":757.875,"endTime":760.0,"body":"and then we can do a deeper dive into those."},{"startTime":760.958,"endTime":761.333,"body":"- Sure."},{"startTime":761.958,"endTime":764.583,"body":"So the next two components to kind of wrap up"},{"startTime":764.583,"endTime":767.458,"body":"the executive presence framework is first,"},{"startTime":767.458,"endTime":769.375,"body":"how you manage emotions."},{"startTime":770.166,"endTime":772.375,"body":"It's recognizing that yes, we're humans"},{"startTime":772.375,"endTime":775.458,"body":"and yes, we're leaders, but we also have emotions"},{"startTime":775.458,"endTime":777.708,"body":"and those emotions make a difference."},{"startTime":778.416,"endTime":781.708,"body":"How we can leverage those, how we are able to control"},{"startTime":781.708,"endTime":786.458,"body":"or manage those at times, help us be able to show up best,"},{"startTime":786.458,"endTime":788.916,"body":"to inspire that confidence and other things."},{"startTime":788.916,"endTime":790.666,"body":"So that's when you get into being able"},{"startTime":790.666,"endTime":791.875,"body":"to manage those emotions."},{"startTime":792.541,"endTime":794.875,"body":"And then the last area is how you inspire."},{"startTime":795.791,"endTime":799.25,"body":"It's recognizing that it's how you are presenting"},{"startTime":799.25,"endTime":801.875,"body":"the information, how you're able to clearly articulate"},{"startTime":801.875,"endTime":805.75,"body":"a vision that people are willing to follow."},{"startTime":806.958,"endTime":809.0,"body":"They're not being forced to follow it."},{"startTime":809.0,"endTime":812.25,"body":"That's how you earn people's hands and feet."},{"startTime":813.083,"endTime":815.75,"body":"But as leaders, you wanna earn their hearts and their minds."},{"startTime":816.5,"endTime":818.25,"body":"That's what they willingly give you."},{"startTime":819.5,"endTime":821.916,"body":"And to quote a gem dad's often shared."},{"startTime":822.875,"endTime":824.875,"body":"So it's that inspiration,"},{"startTime":824.875,"endTime":827.833,"body":"and it's also helping to create that environment for others."},{"startTime":828.166,"endTime":829.833,"body":"So it's connecting people to the vision,"},{"startTime":829.833,"endTime":832.041,"body":"connecting people to the why,"},{"startTime":832.041,"endTime":835.208,"body":"connecting people to the value that they bring"},{"startTime":835.208,"endTime":837.0,"body":"through stories that you can tell"},{"startTime":837.0,"endTime":839.958,"body":"an understanding of the organization as a whole."},{"startTime":840.458,"endTime":843.041,"body":"So those two components, we can dig in a little deeper,"},{"startTime":843.041,"endTime":845.875,"body":"but that helps to round out at a high level"},{"startTime":845.875,"endTime":847.666,"body":"what executive presence looks like,"},{"startTime":847.666,"endTime":851.25,"body":"how you show up, how you make your decisions,"},{"startTime":851.25,"endTime":853.833,"body":"how you manage emotions and how you inspire others."},{"startTime":854.75,"endTime":855.208,"body":"- Yeah."},{"startTime":856.0,"endTime":860.625,"body":"So as we dive a little into the managing emotions,"},{"startTime":860.625,"endTime":862.916,"body":"the first thing that comes to my mind"},{"startTime":862.916,"endTime":865.541,"body":"is managing your reactions."},{"startTime":866.5,"endTime":869.958,"body":"We are fundamentally emotional beings."},{"startTime":870.541,"endTime":874.208,"body":"You know, we try to be rational, we try to be objective."},{"startTime":875.0,"endTime":875.916,"body":"We aren't-- - And try."},{"startTime":876.5,"endTime":878.5,"body":"That word you just said is try."},{"startTime":879.208,"endTime":880.541,"body":"We try to be rational."},{"startTime":881.208,"endTime":882.291,"body":"It's so important."},{"startTime":883.0,"endTime":886.166,"body":"And so it's embracing and acknowledging the fact"},{"startTime":886.166,"endTime":889.875,"body":"that there's a lot of irrational emotion that we have."},{"startTime":890.166,"endTime":892.958,"body":"It influences us so much."},{"startTime":893.458,"endTime":895.291,"body":"And so how do we acknowledge that?"},{"startTime":896.083,"endTime":898.833,"body":"Especially how we react,"},{"startTime":898.833,"endTime":901.75,"body":"how we manage that reaction to others,"},{"startTime":901.75,"endTime":904.541,"body":"how we consider the other person"},{"startTime":904.541,"endTime":908.541,"body":"with regard to how we show up and with our reactions."},{"startTime":909.0,"endTime":914.208,"body":"And it's not just based on us and our mood in the moment,"},{"startTime":914.208,"endTime":917.75,"body":"our own unique set of pressures and worries and stresses"},{"startTime":917.75,"endTime":919.833,"body":"and hopes and dreams,"},{"startTime":919.833,"endTime":923.541,"body":"but rather how do we consider the other person"},{"startTime":923.541,"endTime":924.833,"body":"with how we react?"},{"startTime":925.541,"endTime":929.541,"body":"And that is one of the cardinal aspects,"},{"startTime":929.541,"endTime":933.333,"body":"hallmark aspects of emotional intelligence,"},{"startTime":933.333,"endTime":937.375,"body":"to be able to understand the other and react appropriately,"},{"startTime":937.375,"endTime":942.583,"body":"which is so critical to helping somebody view you"},{"startTime":942.583,"endTime":946.5,"body":"as a credible person of influence"},{"startTime":946.5,"endTime":950.875,"body":"so that you can adapt and be flexible"},{"startTime":950.875,"endTime":954.5,"body":"depending upon who you're talking to, how you react."},{"startTime":955.541,"endTime":957.208,"body":"How would you add to that, Peter?"},{"startTime":958.5,"endTime":960.458,"body":"- I think you've set it up well"},{"startTime":960.458,"endTime":963.083,"body":"and it's recognizing that as leaders,"},{"startTime":963.083,"endTime":966.5,"body":"especially as you're advancing in your career"},{"startTime":966.5,"endTime":968.958,"body":"and in role and authority,"},{"startTime":968.958,"endTime":971.916,"body":"it does not give you the right to impose"},{"startTime":971.916,"endTime":974.416,"body":"or to prioritize your own emotional experience"},{"startTime":974.416,"endTime":975.416,"body":"over that of others."},{"startTime":976.791,"endTime":979.0,"body":"It does not justify your actions."},{"startTime":979.625,"endTime":981.916,"body":"I have this emotion, I have this feeling,"},{"startTime":981.916,"endTime":986.0,"body":"therefore I have a right to behave this way."},{"startTime":987.166,"endTime":988.833,"body":"That's an erroneous assumption,"},{"startTime":989.5,"endTime":993.708,"body":"And that can undermine, it can destroy the credibility"},{"startTime":993.708,"endTime":995.5,"body":"that you've built so quickly."},{"startTime":996.208,"endTime":999.208,"body":"Because as humans, neurologically, we are hardwired"},{"startTime":999.208,"endTime":1003.375,"body":"to try and read the emotional triggers and cues of others,"},{"startTime":1003.375,"endTime":1004.583,"body":"the facial expressions."},{"startTime":1005.083,"endTime":1008.416,"body":"And when we perceive that somebody is in a position"},{"startTime":1008.416,"endTime":1013.041,"body":"of authority over us, we actually focus on that even more"},{"startTime":1013.041,"endTime":1014.291,"body":"at a subconscious level."},{"startTime":1014.583,"endTime":1019.125,"body":"And we read those reactions at an even microscopic level."},{"startTime":1019.5,"endTime":1019.958,"body":"(laughs)"},{"startTime":1020.625,"endTime":1021.75,"body":"Much more quicker."},{"startTime":1022.458,"endTime":1026.208,"body":"So as leaders, it puts us in somewhat"},{"startTime":1026.208,"endTime":1027.708,"body":"of a precarious position."},{"startTime":1028.416,"endTime":1033.916,"body":"Because here we're trying to portray being a human,"},{"startTime":1033.916,"endTime":1037.5,"body":"but the latitude, the wiggle room we have is even less"},{"startTime":1037.5,"endTime":1039.458,"body":"because everybody is reading things"},{"startTime":1039.458,"endTime":1042.333,"body":"into what we say and do so closely."},{"startTime":1043.041,"endTime":1044.541,"body":"So we do have to be on guard."},{"startTime":1044.541,"endTime":1045.625,"body":"We have to be careful."},{"startTime":1046.0,"endTime":1048.75,"body":"So it pulls into this concept of emotional intelligence."},{"startTime":1049.333,"endTime":1053.125,"body":"And we could dive deeper into a whole episode more"},{"startTime":1053.125,"endTime":1054.666,"body":"on just EQ itself."},{"startTime":1055.416,"endTime":1058.75,"body":"But a few of those main components you're touching on,"},{"startTime":1058.75,"endTime":1059.583,"body":"Daniel, as you said,"},{"startTime":1059.583,"endTime":1063.625,"body":"it's that awareness of others' reactions to your emotions"},{"startTime":1063.625,"endTime":1065.5,"body":"and how your behaviors influence them."},{"startTime":1065.833,"endTime":1067.833,"body":"And that's one half, it's the other side."},{"startTime":1068.666,"endTime":1070.666,"body":"But then the kind of the first stage"},{"startTime":1070.666,"endTime":1076.291,"body":"is recognizing one's own emotion, emotional experience,"},{"startTime":1076.291,"endTime":1078.666,"body":"and then having the ability to manage"},{"startTime":1078.666,"endTime":1081.166,"body":"and regulate our own emotional experience."},{"startTime":1081.916,"endTime":1082.333,"body":"-Yeah."},{"startTime":1082.666,"endTime":1084.916,"body":"And they're all interrelated and connected."},{"startTime":1086.041,"endTime":1090.125,"body":"So how do you respond, Peter, to the person who says,"},{"startTime":1090.125,"endTime":1092.125,"body":"“you know, I'm just being honest.”"},{"startTime":1093.375,"endTime":1094.5,"body":"“I'm just being authentic.”"},{"startTime":1095.5,"endTime":1100.375,"body":"“I feel frustrated or sad or depressed or stressed.”"},{"startTime":1101.5,"endTime":1104.833,"body":"“I'm just expressing where I'm at.”"},{"startTime":1104.833,"endTime":1109.083,"body":"“and you need to process and deal with my reaction.’"},{"startTime":1111.083,"endTime":1114.416,"body":"How do you break that down and respond to that?"},{"startTime":1114.416,"endTime":1117.541,"body":"'Cause that's a common assumption"},{"startTime":1117.541,"endTime":1119.166,"body":"that folks could might come in,"},{"startTime":1119.166,"endTime":1122.291,"body":"especially when there's a self-righteous component of,"},{"startTime":1122.291,"endTime":1125.666,"body":"well, this is who I am, or a desire to be authentic."},{"startTime":1125.666,"endTime":1128.166,"body":"Well, this is who— deal with me."},{"startTime":1128.791,"endTime":1131.166,"body":"Deal with all of the emotions that I..."},{"startTime":1131.166,"endTime":1133.916,"body":"how do you dial that differently?"},{"startTime":1134.625,"endTime":1135.583,"body":"Or is that okay?"},{"startTime":1136.791,"endTime":1137.125,"body":"- Yeah."},{"startTime":1138.166,"endTime":1141.916,"body":"Oh, there's so much loaded into that thought"},{"startTime":1141.916,"endTime":1144.708,"body":"and that statement, because at its core,"},{"startTime":1144.708,"endTime":1149.166,"body":"it's trying to own and recognize who we are as humans,"},{"startTime":1149.166,"endTime":1152.333,"body":"that we have the right to have feelings."},{"startTime":1153.166,"endTime":1155.916,"body":"We have the right to have an emotional expression."},{"startTime":1157.5,"endTime":1159.25,"body":"But we also have to recognize"},{"startTime":1159.25,"endTime":1162.375,"body":"that there are going to be consequences"},{"startTime":1162.375,"endTime":1164.5,"body":"to how we express those emotions."},{"startTime":1165.666,"endTime":1168.708,"body":"There are consequences to the behaviors we display."},{"startTime":1170.0,"endTime":1175.333,"body":"And while we may want to be authentic,"},{"startTime":1175.333,"endTime":1177.875,"body":"well, great, then you get to authentically"},{"startTime":1177.875,"endTime":1179.916,"body":"deal with the consequences"},{"startTime":1179.916,"endTime":1181.916,"body":"of how others perceive your behaviors."},{"startTime":1184.291,"endTime":1186.833,"body":"And so that comes into that idea and concept"},{"startTime":1186.833,"endTime":1192.125,"body":"of code switching, of reading context,"},{"startTime":1192.125,"endTime":1194.833,"body":"being able to empathize and understand,"},{"startTime":1194.833,"endTime":1197.583,"body":"which is why there is that deeper component of EQ."},{"startTime":1197.583,"endTime":1199.958,"body":"It's not just, I wanna be aware"},{"startTime":1199.958,"endTime":1202.125,"body":"of my own emotional experience,"},{"startTime":1202.125,"endTime":1203.625,"body":"and I'm going to express it in a way"},{"startTime":1203.625,"endTime":1205.0,"body":"that feels authentic to me."},{"startTime":1205.791,"endTime":1209.166,"body":"Great, that is one part of EQ."},{"startTime":1209.833,"endTime":1212.041,"body":"The other one is recognizing"},{"startTime":1212.041,"endTime":1214.916,"body":"how does that emotional experience impact others?"},{"startTime":1216.458,"endTime":1221.25,"body":"And are there times in which we may need to suppress,"},{"startTime":1221.25,"endTime":1224.125,"body":"we may need to alter, we may need to push back"},{"startTime":1224.125,"endTime":1228.416,"body":"on some of our natural inclinations and tendencies"},{"startTime":1228.416,"endTime":1231.416,"body":"in order to help ensure that our message"},{"startTime":1231.416,"endTime":1234.666,"body":"or our relationships are preserved or conveyed"},{"startTime":1234.666,"endTime":1236.75,"body":"in a clear way."},{"startTime":1237.375,"endTime":1237.791,"body":"- Yeah."},{"startTime":1239.666,"endTime":1245.333,"body":"Yeah, I often think the emotions that we have,"},{"startTime":1245.333,"endTime":1247.5,"body":"that we experience, whatever they might be"},{"startTime":1247.5,"endTime":1249.958,"body":"on the broad spectrum of emotions,"},{"startTime":1249.958,"endTime":1252.333,"body":"healthy, normal, we can't control that."},{"startTime":1252.791,"endTime":1256.583,"body":"What we can control is how we react to them."},{"startTime":1256.583,"endTime":1257.041,"body":"Mm hmm."},{"startTime":1257.25,"endTime":1259.916,"body":"We can influence that, we can change it up."},{"startTime":1260.458,"endTime":1261.791,"body":"And for folks who say,"},{"startTime":1261.791,"endTime":1264.416,"body":"well, I'm just gonna be direct and say it,"},{"startTime":1264.416,"endTime":1266.916,"body":"and whatever I'm feeling,"},{"startTime":1266.916,"endTime":1270.166,"body":"the element that needs to be considered is,"},{"startTime":1270.166,"endTime":1272.333,"body":"as you're pointing out, the care."},{"startTime":1273.291,"endTime":1276.208,"body":"How much are you caring about the other person"},{"startTime":1276.208,"endTime":1278.25,"body":"and how they will be impacted,"},{"startTime":1278.25,"endTime":1280.25,"body":"how they will react to this,"},{"startTime":1280.25,"endTime":1282.875,"body":"'cause it's not a unilateral situation."},{"startTime":1283.5,"endTime":1287.25,"body":"Now, if we're in a crisis, that can be unilateral."},{"startTime":1287.583,"endTime":1290.083,"body":"And I want you, you know, whoever it is,"},{"startTime":1290.083,"endTime":1293.291,"body":"to come and tell me, get out of this burning building,"},{"startTime":1293.291,"endTime":1297.0,"body":"sit down in this plane, assume crash positions."},{"startTime":1297.416,"endTime":1299.5,"body":"You know, if we're going down,"},{"startTime":1299.5,"endTime":1302.0,"body":"but otherwise the great majority of the time,"},{"startTime":1302.0,"endTime":1304.916,"body":"there's an interaction, there is a relationship,"},{"startTime":1304.916,"endTime":1307.833,"body":"it is a bilateral experience,"},{"startTime":1307.833,"endTime":1310.541,"body":"whether we choose to acknowledge it or not."},{"startTime":1311.0,"endTime":1316.125,"body":"And folks who want to build that ability to influence others"},{"startTime":1316.125,"endTime":1320.625,"body":"need to continue to adjust and monitor their reactions,"},{"startTime":1320.625,"endTime":1323.541,"body":"not just based upon their own needs,"},{"startTime":1323.541,"endTime":1327.583,"body":"but based upon the other person's needs as well."},{"startTime":1328.125,"endTime":1328.958,"body":"It is key."},{"startTime":1329.5,"endTime":1334.125,"body":"So as we're talking about the emotional aspects here"},{"startTime":1334.125,"endTime":1337.958,"body":"of this third part, what other elements,"},{"startTime":1337.958,"endTime":1340.708,"body":"besides the reaction and emotional intelligence,"},{"startTime":1340.708,"endTime":1341.875,"body":"are involved in this one?"},{"startTime":1343.166,"endTime":1345.75,"body":"- Well, I actually wanted to add one more part"},{"startTime":1345.75,"endTime":1350.333,"body":"to the reaction, 'cause as leaders,"},{"startTime":1350.333,"endTime":1353.166,"body":"yes, we're trying to be conscious of our own emotions."},{"startTime":1353.375,"endTime":1355.541,"body":"We wanna be conscious of the emotions of others."},{"startTime":1356.125,"endTime":1359.083,"body":"But we also have to recognize the position"},{"startTime":1359.083,"endTime":1360.208,"body":"that we are representing."},{"startTime":1361.416,"endTime":1364.0,"body":"And oftentimes we represent an organization."},{"startTime":1364.791,"endTime":1365.125,"body":"- Yeah."},{"startTime":1365.875,"endTime":1367.666,"body":"- And so that with that role,"},{"startTime":1367.666,"endTime":1372.625,"body":"it then also helps justify why we may need to alter"},{"startTime":1372.625,"endTime":1375.041,"body":"and adjust some of our emotions and behaviors,"},{"startTime":1375.041,"endTime":1379.291,"body":"even if it might say putting some of our personal"},{"startTime":1379.291,"endTime":1385.791,"body":"beliefs aside, because we're having to present"},{"startTime":1385.791,"endTime":1387.916,"body":"that organizational company face."},{"startTime":1388.5,"endTime":1388.916,"body":"- Yeah."},{"startTime":1388.916,"endTime":1390.0,"body":"- Because of what we represent."},{"startTime":1390.625,"endTime":1392.041,"body":"And that can mean so much."},{"startTime":1393.125,"endTime":1395.916,"body":"So that's another reason why it's that awareness,"},{"startTime":1395.916,"endTime":1398.458,"body":"which is why we phrased the name"},{"startTime":1398.458,"endTime":1399.833,"body":"of the quadrant so carefully."},{"startTime":1400.708,"endTime":1403.791,"body":"It's how you manage emotions."},{"startTime":1404.291,"endTime":1404.708,"body":"- Yeah."},{"startTime":1405.833,"endTime":1406.916,"body":"You know, you're reminding me,"},{"startTime":1406.916,"endTime":1411.458,"body":"a CEO that I worked with several years ago"},{"startTime":1411.458,"endTime":1414.541,"body":"in the finance insurance sector,"},{"startTime":1414.541,"endTime":1419.416,"body":"he would react in meetings so strongly."},{"startTime":1420.333,"endTime":1423.5,"body":"And if he liked it, if he was annoyed, if he—"},{"startTime":1423.5,"endTime":1427.708,"body":"and you could totally tell the second he was annoyed"},{"startTime":1427.708,"endTime":1431.375,"body":"or he no longer cared and he shifted his body language,"},{"startTime":1431.375,"endTime":1434.333,"body":"he would say something really short and abrupt"},{"startTime":1434.333,"endTime":1435.5,"body":"and it was done."},{"startTime":1436.125,"endTime":1438.916,"body":"And that's how he managed."},{"startTime":1439.5,"endTime":1441.625,"body":"And even in one-on-one settings,"},{"startTime":1441.625,"endTime":1445.125,"body":"he had an agenda and he was going to say it"},{"startTime":1445.125,"endTime":1447.125,"body":"and you simply had to deal with it."},{"startTime":1447.5,"endTime":1451.125,"body":"Now, for a short-term situation,"},{"startTime":1451.125,"endTime":1453.916,"body":"that might work, especially in a turnaround,"},{"startTime":1453.916,"endTime":1456.291,"body":"but that did not work for him long-term."},{"startTime":1456.875,"endTime":1460.875,"body":"And shortly after, the board actually exited him."},{"startTime":1461.75,"endTime":1466.666,"body":"And so I think back on how he would react to people"},{"startTime":1466.666,"endTime":1469.458,"body":"and he would get so emotionally charged."},{"startTime":1470.125,"endTime":1473.833,"body":"And it was so hard for him to manage that"},{"startTime":1473.833,"endTime":1475.791,"body":"and to think of the other person,"},{"startTime":1475.791,"endTime":1477.875,"body":"the element of empathy,"},{"startTime":1477.875,"endTime":1480.25,"body":"the element of where the other person is."},{"startTime":1480.916,"endTime":1485.458,"body":"And there's also another aspect to managing emotions,"},{"startTime":1485.458,"endTime":1490.541,"body":"and that is the ability to give feedback in effective ways,"},{"startTime":1490.541,"endTime":1496.5,"body":"to be able to share positive and constructive comments"},{"startTime":1496.5,"endTime":1500.333,"body":"in a way that others will know what to do with it,"},{"startTime":1500.333,"endTime":1504.708,"body":"and that they look to you with a spirit of trust already."},{"startTime":1505.083,"endTime":1508.75,"body":"Otherwise, what you will say may fall on deaf ears"},{"startTime":1508.75,"endTime":1510.583,"body":"and may actually be negative."},{"startTime":1512.083,"endTime":1515.916,"body":"And so much of that is the informal ability"},{"startTime":1515.916,"endTime":1517.041,"body":"to share feedback."},{"startTime":1518.5,"endTime":1523.125,"body":"And one of the small little tools that we have"},{"startTime":1523.125,"endTime":1527.125,"body":"is this spot it and share it approach."},{"startTime":1527.708,"endTime":1530.625,"body":"So informal feedback or informal coaching"},{"startTime":1530.625,"endTime":1533.833,"body":"is what the majority of leaders do,"},{"startTime":1533.833,"endTime":1536.333,"body":"other than a formal coaching session."},{"startTime":1536.333,"endTime":1541.708,"body":"That happens, sure, but the great majority is informal and we'll often advocate."},{"startTime":1541.708,"endTime":1548.041,"body":"If you spot something, good, bad, ugly, how do you share your reaction"},{"startTime":1548.041,"endTime":1553.25,"body":"and do it in a way that's helpful for the other person as well?"},{"startTime":1553.25,"endTime":1555.916,"body":"So this culture of feedback,"},{"startTime":1555.916,"endTime":1558.791,"body":"this ability to deliver feedback, so critical"},{"startTime":1558.791,"endTime":1562.333,"body":"to be able to help manage emotions, yours and the other person."},{"startTime":1564.416,"endTime":1565.166,"body":"- It's true."},{"startTime":1565.541,"endTime":1567.833,"body":"You're reminding me of a leader I was coaching"},{"startTime":1567.833,"endTime":1572.5,"body":"a few years ago who had a tell in a meeting."},{"startTime":1572.75,"endTime":1577.791,"body":"You knew when they had a significant comment to make,"},{"startTime":1577.791,"endTime":1581.541,"body":"and really they weren't gonna be taking anything else in"},{"startTime":1581.541,"endTime":1582.75,"body":"until they shared it."},{"startTime":1583.583,"endTime":1585.125,"body":"The glasses came off."},{"startTime":1586.708,"endTime":1589.75,"body":"Literally the glasses came off and were set on the table."},{"startTime":1590.25,"endTime":1594.125,"body":"And you knew, okay, they've got something to share."},{"startTime":1595.083,"endTime":1596.5,"body":"They've got a thought, 'cause the glass would come up"},{"startTime":1596.5,"endTime":1598.708,"body":"and they kind of lean back in their chair"},{"startTime":1598.708,"endTime":1599.958,"body":"and here's something to share."},{"startTime":1601.208,"endTime":1602.625,"body":"And the team knew about it."},{"startTime":1603.458,"endTime":1607.25,"body":"The individual actually had no clue they were doing it,"},{"startTime":1607.25,"endTime":1610.208,"body":"but the team collectively shared that with the individual"},{"startTime":1610.208,"endTime":1612.25,"body":"and they realized, oh my gosh,"},{"startTime":1612.25,"endTime":1613.958,"body":"(laughing)"},{"startTime":1613.958,"endTime":1615.5,"body":"you're right, I do this."},{"startTime":1616.0,"endTime":1618.166,"body":"And then it turned into a bit of a joke."},{"startTime":1618.291,"endTime":1620.0,"body":"There was a comfort level within that team"},{"startTime":1620.0,"endTime":1623.083,"body":"in which they could share that feedback to hear it."},{"startTime":1623.291,"endTime":1626.541,"body":"And they knew, oh, this individual"},{"startTime":1626.541,"endTime":1627.916,"body":"has something to share right now."},{"startTime":1628.25,"endTime":1630.0,"body":"There's a question, there's a thought."},{"startTime":1630.875,"endTime":1634.291,"body":"And they'd ask, okay, what's on your mind"},{"startTime":1634.291,"endTime":1638.541,"body":"to be able to share what the feedback or thought or idea is."},{"startTime":1640.0,"endTime":1640.708,"body":"- Oh, interesting."},{"startTime":1641.541,"endTime":1643.833,"body":"Yes, so it's managing the reactions."},{"startTime":1644.458,"endTime":1647.916,"body":"And then as we think of this last portion"},{"startTime":1647.916,"endTime":1652.125,"body":"of the Executive Presence Model, how you inspire."},{"startTime":1652.708,"endTime":1655.958,"body":"And you framed it up in terms of,"},{"startTime":1655.958,"endTime":1658.208,"body":"it's not just the hands and the feet"},{"startTime":1658.208,"endTime":1659.708,"body":"of somebody doing the work."},{"startTime":1660.291,"endTime":1663.083,"body":"It is getting deeper into who they are"},{"startTime":1663.083,"endTime":1665.125,"body":"and understanding that motivation"},{"startTime":1665.125,"endTime":1669.291,"body":"and understanding the heart and the head"},{"startTime":1669.291,"endTime":1672.833,"body":"in a way that it sometimes is hard to communicate."},{"startTime":1673.708,"endTime":1677.375,"body":"It's not just describing, yeah, this is what we gotta do"},{"startTime":1677.375,"endTime":1681.083,"body":"and here are the tasks, it's going beyond the task"},{"startTime":1681.083,"endTime":1683.208,"body":"into the relationship, into the purpose,"},{"startTime":1683.208,"endTime":1684.708,"body":"into what motivates them,"},{"startTime":1684.708,"endTime":1687.291,"body":"into helping them make a difference,"},{"startTime":1687.291,"endTime":1690.958,"body":"into that more abstract part"},{"startTime":1690.958,"endTime":1694.0,"body":"that sometimes we as humans can get frustrated with"},{"startTime":1694.0,"endTime":1695.333,"body":"because it's not as clear,"},{"startTime":1695.333,"endTime":1700.958,"body":"but yet the power of being able to motivate and inspire"},{"startTime":1700.958,"endTime":1705.458,"body":"is so remarkably strong that we remember those moments."},{"startTime":1705.916,"endTime":1709.916,"body":"You know, I bet if we think of folks who have inspired us over the years,"},{"startTime":1709.916,"endTime":1712.208,"body":"we'll readily be able to think about that"},{"startTime":1712.208,"endTime":1715.041,"body":"because those are moments that touch us deeply."},{"startTime":1715.458,"endTime":1719.5,"body":"And we look at those who helped us get that moment with"},{"startTime":1719.5,"endTime":1723.416,"body":"incredible credibility and presence and influence."},{"startTime":1725.166,"endTime":1728.125,"body":"So much so that when I'll ask that question with groups,"},{"startTime":1728.125,"endTime":1730.083,"body":"with teams I'm working at is, you know,"},{"startTime":1730.083,"endTime":1733.416,"body":"reflect on a leader that inspired you or, you know,"},{"startTime":1733.416,"endTime":1735.583,"body":"or who gave you a piece of advice"},{"startTime":1735.583,"endTime":1737.041,"body":"that's really stuck with you?"},{"startTime":1737.625,"endTime":1737.916,"body":"- Yeah."},{"startTime":1737.916,"endTime":1740.958,"body":"- And oftentimes there are emotional reactions"},{"startTime":1740.958,"endTime":1742.083,"body":"as people share that."},{"startTime":1742.541,"endTime":1745.916,"body":"There might be tears as they're thinking back"},{"startTime":1745.916,"endTime":1748.458,"body":"or they're like saying, I still get goosebumps,"},{"startTime":1748.458,"endTime":1752.291,"body":"you know, as I think about how that individual made me feel"},{"startTime":1752.291,"endTime":1753.625,"body":"as they shared this with you."},{"startTime":1753.791,"endTime":1754.875,"body":"It's not forgotten."},{"startTime":1755.625,"endTime":1759.041,"body":"And so it's not something to be taken lightly."},{"startTime":1759.041,"endTime":1763.541,"body":"It is a clear part of being a strong, credible leader"},{"startTime":1763.541,"endTime":1765.25,"body":"is that ability to inspire."},{"startTime":1766.083,"endTime":1770.958,"body":"And great inspirational leaders are able to connect"},{"startTime":1770.958,"endTime":1774.125,"body":"the bigger picture, that clear vision"},{"startTime":1774.125,"endTime":1778.666,"body":"of what the future may bring with the actions of today."},{"startTime":1779.416,"endTime":1779.791,"body":"Mmm."},{"startTime":1780.333,"endTime":1784.541,"body":"And being able to make that connection is so powerful"},{"startTime":1784.541,"endTime":1787.916,"body":"because then it helps individuals see their role"},{"startTime":1787.916,"endTime":1790.833,"body":"in being able to get to that future state."},{"startTime":1791.875,"endTime":1795.25,"body":"And so you have to understand how organizations are set up,"},{"startTime":1795.25,"endTime":1796.0,"body":"they're structured."},{"startTime":1796.458,"endTime":1802.041,"body":"What is that unofficial org chart look like?"},{"startTime":1802.583,"endTime":1805.041,"body":"How are the people involved in the connections?"},{"startTime":1805.625,"endTime":1807.5,"body":"How do you tell really good stories?"},{"startTime":1808.375,"endTime":1812.458,"body":"You know, how do you get that skill to be able to present"},{"startTime":1812.458,"endTime":1816.625,"body":"and share and inspire people through the examples,"},{"startTime":1816.625,"endTime":1818.375,"body":"the anecdotes, those stories,"},{"startTime":1818.375,"endTime":1822.166,"body":"'cause that's what penetrates their heart and their mind."},{"startTime":1822.75,"endTime":1825.958,"body":"And being very clear on what that purpose and vision is."},{"startTime":1826.416,"endTime":1827.833,"body":"So I think those are some components"},{"startTime":1827.833,"endTime":1830.125,"body":"of how you can inspire others."},{"startTime":1830.541,"endTime":1830.958,"body":"- Yeah."},{"startTime":1831.75,"endTime":1836.125,"body":"And you're making me think a boss I had many years ago,"},{"startTime":1836.125,"endTime":1837.875,"body":"very much enjoyed him."},{"startTime":1838.958,"endTime":1843.791,"body":"He was so good with storytelling and metaphors."},{"startTime":1843.791,"endTime":1846.958,"body":"And to be able to bring things really home,"},{"startTime":1846.958,"endTime":1849.5,"body":"specifically in very memorable ways."},{"startTime":1850.208,"endTime":1855.666,"body":"And one time he was sharing with me this story of"},{"startTime":1855.666,"endTime":1860.708,"body":"this notion around him going fishing and hunting"},{"startTime":1860.708,"endTime":1862.625,"body":"and what kind of knife he would bring."},{"startTime":1862.958,"endTime":1864.458,"body":"And he would talk about, you know,"},{"startTime":1864.458,"endTime":1866.208,"body":"these big knives and all of this."},{"startTime":1866.541,"endTime":1870.041,"body":"And he would look down at the fish that he caught"},{"startTime":1870.041,"endTime":1873.791,"body":"or some sort of other activity as he was hunting,"},{"startTime":1873.791,"endTime":1876.916,"body":"and he'd be like, \"What kind of knife do I need?"},{"startTime":1877.208,"endTime":1879.541,"body":"Do I need this massive, heavy, big one,"},{"startTime":1879.541,"endTime":1880.916,"body":"or do I need a small one?\""},{"startTime":1881.083,"endTime":1885.416,"body":"As I then cut this or shave this off or cut,"},{"startTime":1885.416,"endTime":1889.916,"body":"and then he was applying it to meetings"},{"startTime":1889.916,"endTime":1893.833,"body":"and preparing for projects and how to influence others."},{"startTime":1893.833,"endTime":1897.041,"body":"And he's like, \"Look, how often do we need"},{"startTime":1897.041,"endTime":1900.916,"body":"simple paring knife versus a big old Rambo knife."},{"startTime":1901.625,"endTime":1905.166,"body":"And so often it is the simple paring knife"},{"startTime":1905.166,"endTime":1909.416,"body":"that we need to bring and that's going to be a sufficient tool"},{"startTime":1909.416,"endTime":1913.208,"body":"to be able to help make progress versus going in with a big old Rambo knife and"},{"startTime":1913.208,"endTime":1916.041,"body":"showing off all of the benefits and isn't this awesome and then"},{"startTime":1916.041,"endTime":1918.166,"body":"overwhelming people and saying I don't get it."},{"startTime":1918.75,"endTime":1921.416,"body":"So the metaphor that he was able to use"},{"startTime":1921.416,"endTime":1924.25,"body":"off of his storytelling I remember it to this day."},{"startTime":1924.25,"endTime":1925.625,"body":"I mean you can picture this."},{"startTime":1925.916,"endTime":1928.541,"body":"You can just imagine out hunting when you would need this."},{"startTime":1928.916,"endTime":1932.25,"body":"And then of course in a corporate setting,"},{"startTime":1932.25,"endTime":1938.791,"body":"using that metaphor, the paring knife, the simple straightforward versus a,"},{"startTime":1938.791,"endTime":1941.458,"body":"you know, Rambo or Swiss Army knife with a hundred options."},{"startTime":1942.041,"endTime":1942.875,"body":"What's the one thing?"},{"startTime":1943.458,"endTime":1946.25,"body":"Let's be simple. Let's move forward about it."},{"startTime":1947.541,"endTime":1947.791,"body":"Yeah."},{"startTime":1948.75,"endTime":1950.0,"body":"Oh, it's, and it's stuck with you."},{"startTime":1950.0,"endTime":1953.208,"body":"And it's been several years since you've worked for that individual,"},{"startTime":1953.208,"endTime":1954.833,"body":"but you still remember"},{"startTime":1954.833,"endTime":1957.291,"body":"that example of which tools are best."},{"startTime":1958.0,"endTime":1960.833,"body":"And sometimes the simpler one is actually the better one."},{"startTime":1961.0,"endTime":1963.0,"body":"Back to Occam's razor,"},{"startTime":1963.0,"endTime":1965.416,"body":"as you're trying to go through different postulates"},{"startTime":1965.416,"endTime":1967.25,"body":"and theories and so forth,"},{"startTime":1967.25,"endTime":1970.916,"body":"the simplest solution is the one you want to go for"},{"startTime":1970.916,"endTime":1974.0,"body":"that still provides the result"},{"startTime":1974.0,"endTime":1975.875,"body":"and the accurate explanation."},{"startTime":1977.333,"endTime":1980.958,"body":"So as we jump back to Disney,"},{"startTime":1980.958,"endTime":1984.833,"body":"it's a reminder... reminded of the story that Walt shared"},{"startTime":1984.833,"endTime":1987.333,"body":"when he first presented the idea of Snow White."},{"startTime":1988.708,"endTime":1990.625,"body":"And I don't remember if we've shared this"},{"startTime":1990.625,"endTime":1992.625,"body":"on an episode in the past,"},{"startTime":1992.625,"endTime":1996.625,"body":"but here Walt was back in the 30s."},{"startTime":1997.625,"endTime":2001.666,"body":"He was trying to get his team to come on board"},{"startTime":2001.666,"endTime":2004.208,"body":"to make a full length animated picture,"},{"startTime":2004.208,"endTime":2006.791,"body":"Snow White and the Seven Dwarfs, had never been done."},{"startTime":2007.75,"endTime":2009.875,"body":"So he gathers his group together,"},{"startTime":2009.875,"endTime":2011.333,"body":"all of his lead animators,"},{"startTime":2011.333,"endTime":2013.458,"body":"they'd been making animated shorts for years."},{"startTime":2013.708,"endTime":2014.875,"body":"You know, had a good team."},{"startTime":2015.583,"endTime":2018.916,"body":"Gave them all a dime or 15 cents or something."},{"startTime":2018.916,"endTime":2020.75,"body":"And this was like three o'clock in the afternoon."},{"startTime":2020.75,"endTime":2022.75,"body":"He said, \"Go get yourselves a good meal.\""},{"startTime":2023.875,"endTime":2024.708,"body":"And he overpaid them."},{"startTime":2024.708,"endTime":2025.833,"body":"A meal was about a nickel."},{"startTime":2026.458,"endTime":2028.083,"body":"\"And I want you back here in the studio"},{"startTime":2028.083,"endTime":2029.583,"body":"at seven o'clock tonight.\""},{"startTime":2030.416,"endTime":2031.416,"body":"So they all went."},{"startTime":2032.458,"endTime":2034.875,"body":"And at seven o'clock they returned"},{"startTime":2034.875,"endTime":2036.375,"body":"and Walt was not in his office."},{"startTime":2037.458,"endTime":2038.75,"body":"He was in the main theater."},{"startTime":2039.958,"endTime":2043.583,"body":"And he had all the lights off except just a spotlight."},{"startTime":2044.666,"endTime":2046.208,"body":"And he invited them to take their seat."},{"startTime":2047.375,"endTime":2053.916,"body":"And he said, I want to invite you to come on board a dream I've had for many years."},{"startTime":2054.958,"endTime":2056.541,"body":"I want to make this a reality."},{"startTime":2057.458,"endTime":2062.666,"body":"And then he went through character by character, line by line,"},{"startTime":2062.666,"endTime":2068.875,"body":"and acted out the entire story of Snow White as a one-man show,"},{"startTime":2068.875,"endTime":2071.833,"body":"using the voices, the characters, the dwarves, everything."},{"startTime":2072.666,"endTime":2076.166,"body":"And after it was done, he said,"},{"startTime":2076.166,"endTime":2081.083,"body":"\"Will you join me in making this vision a reality?\""},{"startTime":2084.0,"endTime":2085.291,"body":"The rest we know is history."},{"startTime":2085.958,"endTime":2090.0,"body":"As they came on board, it was a technological achievement."},{"startTime":2090.375,"endTime":2093.5,"body":"The Academy gave him seven little Oscars"},{"startTime":2093.5,"endTime":2095.125,"body":"to represent the seven dwarves."},{"startTime":2096.25,"endTime":2099.291,"body":"And it truly is the film that financed"},{"startTime":2099.291,"endTime":2102.25,"body":"much of all the rest of Disney as he did that."},{"startTime":2102.25,"endTime":2105.708,"body":"But he didn't just flippantly throw out an idea."},{"startTime":2106.5,"endTime":2108.083,"body":"There's that element of inspiration."},{"startTime":2108.958,"endTime":2111.291,"body":"He made sure they came prepared, they were fed."},{"startTime":2112.041,"endTime":2113.541,"body":"He gave them the full details"},{"startTime":2113.541,"endTime":2115.791,"body":"of what they were gonna get involved in"},{"startTime":2115.791,"endTime":2120.583,"body":"and acknowledging that this was going to be a hard endeavor,"},{"startTime":2120.583,"endTime":2120.875,"body":"—Yeah."},{"startTime":2120.875,"endTime":2123.666,"body":"but that the end point was going to be well worth it."},{"startTime":2125.916,"endTime":2131.375,"body":"The ability to paint a vision, a future state,"},{"startTime":2131.375,"endTime":2133.916,"body":"and to paint it not just with words,"},{"startTime":2133.916,"endTime":2139.416,"body":"but with emotion, with heart, to act it out,"},{"startTime":2139.416,"endTime":2142.541,"body":"to help convey it in a way that doesn't just fit for you,"},{"startTime":2142.541,"endTime":2145.791,"body":"but for others, and to reinforce that."},{"startTime":2146.375,"endTime":2148.041,"body":"What a powerful motivator."},{"startTime":2148.041,"endTime":2150.708,"body":"And again, it gets at the heart, it inspires."},{"startTime":2152.166,"endTime":2154.708,"body":"And it's simple, it's straightforward,"},{"startTime":2154.708,"endTime":2157.583,"body":"but it's something people can wrap their head around"},{"startTime":2157.583,"endTime":2158.916,"body":"that they can then move forward."},{"startTime":2159.75,"endTime":2160.416,"body":"I love it."},{"startTime":2161.0,"endTime":2165.833,"body":"So as we think across all of these four areas here,"},{"startTime":2165.833,"endTime":2168.125,"body":"we've covered a lot over these two episodes"},{"startTime":2168.125,"endTime":2170.958,"body":"as we think about how people,"},{"startTime":2170.958,"endTime":2174.708,"body":"how all of us can inspire others,"},{"startTime":2174.708,"endTime":2177.875,"body":"can show up with a sense of presence and confidence"},{"startTime":2177.875,"endTime":2181.125,"body":"so that others will say, \"Oh, I wanna listen to you.”"},{"startTime":2181.541,"endTime":2182.583,"body":"\"I wanna work with you.”"},{"startTime":2182.75,"endTime":2183.875,"body":"\"I wanna be with you.”"},{"startTime":2184.166,"endTime":2189.041,"body":"“I want to belong with you to this group as we then work together”"},{"startTime":2189.041,"endTime":2190.5,"body":"“and achieve great things.”"},{"startTime":2191.208,"endTime":2194.833,"body":"How you show up, how you make decisions,"},{"startTime":2194.833,"endTime":2198.416,"body":"how you manage your emotions, and how you inspire"},{"startTime":2198.416,"endTime":2200.833,"body":"are so key as well."},{"startTime":2200.833,"endTime":2203.916,"body":"And by the way, as a side note, listeners,"},{"startTime":2203.916,"endTime":2207.291,"body":"there is an assessment if you're interested."},{"startTime":2207.708,"endTime":2212.375,"body":"Just reach out, send us an email at info@stewartleadership.com."},{"startTime":2213.125,"endTime":2215.583,"body":"We're happy to share some information around that one"},{"startTime":2215.583,"endTime":2219.291,"body":"if you're wanting to assess yourself"},{"startTime":2219.291,"endTime":2221.0,"body":"through an online assessment."},{"startTime":2221.125,"endTime":2225.458,"body":"But you can also take a look at yourself across these four and self-assessment."},{"startTime":2225.458,"endTime":2230.083,"body":"Just asking others how they see you as well."},{"startTime":2230.625,"endTime":2232.875,"body":"And that's a powerful way of creating that feedback."},{"startTime":2233.25,"endTime":2237.25,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2237.25,"endTime":2240.708,"body":"So Peter, here's the question for you as we kind of wrap up."},{"startTime":2241.375,"endTime":2242.458,"body":"What's the one thing?"},{"startTime":2243.208,"endTime":2248.833,"body":"What's the one thing that leaders can do to help elevate their ability"},{"startTime":2248.833,"endTime":2251.541,"body":"to have strong executive presence and influence?"},{"startTime":2253.458,"endTime":2259.541,"body":"Well, I think the one thing to be a better leader, to have better executive presence"},{"startTime":2259.541,"endTime":2262.083,"body":"is to look at these four areas"},{"startTime":2262.083,"endTime":2265.458,"body":"how you show up, how you decide, how you manage emotions"},{"startTime":2265.458,"endTime":2270.916,"body":"and how you inspire and pick one to focus on improving in."},{"startTime":2271.916,"endTime":2274.5,"body":"The shotgun approach is frustrating and it doesn't work."},{"startTime":2275.291,"endTime":2278.958,"body":"Which area do you think is an area of weakness for you?"},{"startTime":2280.208,"endTime":2283.958,"body":"Where could you improve and try and dig in"},{"startTime":2283.958,"endTime":2285.125,"body":"and do a little bit better?"},{"startTime":2285.958,"endTime":2287.833,"body":"Maybe it is in your emotional expression."},{"startTime":2288.5,"endTime":2290.458,"body":"Maybe it is in your ability to inspire"},{"startTime":2290.458,"endTime":2292.416,"body":"and to tell, have a compelling vision."},{"startTime":2293.125,"endTime":2295.333,"body":"Maybe it is the way you're making decisions"},{"startTime":2295.333,"endTime":2296.416,"body":"or how you show up."},{"startTime":2297.208,"endTime":2297.75,"body":"Pick one."},{"startTime":2298.666,"endTime":2299.583,"body":"You know yourself."},{"startTime":2300.25,"endTime":2301.291,"body":"You know your context."},{"startTime":2301.291,"endTime":2303.583,"body":"And if you really don't know which,"},{"startTime":2303.583,"endTime":2306.5,"body":"I bet you'll find out pretty quickly if you ask a few folks around you."},{"startTime":2307.208,"endTime":2308.5,"body":"Solicit some feedback."},{"startTime":2309.291,"endTime":2310.208,"body":"And then dig in."},{"startTime":2310.208,"endTime":2313.25,"body":"We have a ton of resources at stewartleadership.com"},{"startTime":2313.25,"endTime":2315.416,"body":"and articles to help on and guide you on all these."},{"startTime":2315.875,"endTime":2317.0,"body":"Google the topics."},{"startTime":2317.0,"endTime":2321.291,"body":"There is so much out there, so many resources to help you improve,"},{"startTime":2321.291,"endTime":2324.25,"body":"that if you just pick one area, you're going to get better."},{"startTime":2327.625,"endTime":2330.458,"body":"That's great. Excellent. Peter, thank you."},{"startTime":2330.458,"endTime":2332.208,"body":"Listeners, thanks for joining us."},{"startTime":2332.208,"endTime":2336.416,"body":"Another great episode of the Leadership Growth Podcast, where we talk about"},{"startTime":2336.416,"endTime":2340.125,"body":"tools and insights to help you along your leadership journey."},{"startTime":2340.958,"endTime":2343.666,"body":"Please like, subscribe, listen to others."},{"startTime":2343.916,"endTime":2349.333,"body":"And as you have questions that you'd like us to dive into in future podcasts,"},{"startTime":2349.333,"endTime":2353.625,"body":"please email us at podcast@stewartleadership.com."},{"startTime":2354.0,"endTime":2355.041,"body":"We'd love to hear from you."},{"startTime":2355.5,"endTime":2356.0,"body":"All the best."},{"startTime":2356.0,"endTime":2356.75,"body":"Take care, everyone."},{"startTime":2356.916,"endTime":2357.166,"body":"Bye."},{"startTime":2357.166,"endTime":2358.041,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2358.041,"endTime":2362.458,"body":"If you liked this episode, please share it with a friend or colleague or better yet,"},{"startTime":2358.041,"endTime":2362.458,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2362.458,"endTime":2365.041,"body":"leave a review to help other listeners find our show."},{"startTime":2362.458,"endTime":2365.041,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2365.041,"endTime":2365.75,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2365.75,"endTime":2368.458,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2365.75,"endTime":2368.458,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2368.458,"endTime":2369.375,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2369.375,"endTime":2371.625,"body":"For more great content or to learn more about how"},{"startTime":2369.375,"endTime":2371.625,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2371.625,"endTime":2375.5,"body":"Stewart Leadership can help you grow your ability to lead effectively,"},{"startTime":2371.625,"endTime":2375.5,"body":"[UPBEAT MUSIC PLAYING]"},{"startTime":2375.5,"endTime":2377.625,"body":"please visit stewartleadership.com."},{"startTime":2375.5,"endTime":2377.625,"body":"[UPBEAT MUSIC PLAYING]"}]}