{"version":"1.0.0","segments":[{"startTime":0.041,"endTime":0.541,"body":"(upbeat music)"},{"startTime":0.541,"endTime":2.791,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":2.791,"endTime":3.291,"body":"(upbeat music)"},{"startTime":3.916,"endTime":9.833,"body":"- As a leader, it is our ultimate focus and goal"},{"startTime":9.833,"endTime":14.5,"body":"to lead because individuals that we are working with"},{"startTime":14.5,"endTime":18.916,"body":"or are instructing want to have adoption"},{"startTime":18.916,"endTime":20.333,"body":"of what we're talking about."},{"startTime":20.75,"endTime":23.333,"body":"You can't be a leader unless there's adoption"},{"startTime":23.333,"endTime":25.166,"body":"of your leadership."},{"startTime":26.0,"endTime":26.916,"body":"How do you do that?"},{"startTime":27.208,"endTime":29.458,"body":"You have to do that through communication."},{"startTime":29.75,"endTime":31.5,"body":"You have to do that throughout"},{"startTime":31.5,"endTime":35.333,"body":"through the idea of seeing things through their own eyes,"},{"startTime":35.333,"endTime":37.375,"body":"walking in their shoes,"},{"startTime":37.375,"endTime":41.875,"body":"understanding those connective points that are readily apparent,"},{"startTime":41.875,"endTime":44.833,"body":"and those that you need to dig down a little bit deeper into"},{"startTime":44.833,"endTime":47.458,"body":"by having conversations and discussing."},{"startTime":47.458,"endTime":50.708,"body":"So again, back to this idea about assumptions."},{"startTime":51.125,"endTime":57.5,"body":"Stereotypes equally put groups in boxes"},{"startTime":57.5,"endTime":62.166,"body":"that are disruptive towards true communication"},{"startTime":62.166,"endTime":63.833,"body":"and towards true leadership."},{"startTime":63.833,"endTime":71.833,"body":"(upbeat music)"},{"startTime":72.5,"endTime":77.0,"body":"Hey, everyone, and welcome to another episode of the Leadership Growth Podcast,"},{"startTime":77.0,"endTime":81.916,"body":"where we talk about tools and ideas to help you grow your leadership capabilities."},{"startTime":82.5,"endTime":85.875,"body":"So today, we have a fantastic guest."},{"startTime":85.875,"endTime":88.458,"body":"Oh, and by the way, hi, I'm Daniel Stewart,"},{"startTime":88.458,"endTime":91.708,"body":"joined as always by my wonderful brother, Peter Stewart."},{"startTime":92.208,"endTime":95.666,"body":"And our guest today, we're honored, especially because"},{"startTime":95.666,"endTime":100.208,"body":"we can dive into a topic that is so relevant today."},{"startTime":100.208,"endTime":102.958,"body":"leading through cultural differences,"},{"startTime":102.958,"endTime":106.416,"body":"looking at how we as leaders can manage and"},{"startTime":106.416,"endTime":109.75,"body":"understand and strengthen our cultural competence,"},{"startTime":109.75,"endTime":112.208,"body":"our cultural intelligence here."},{"startTime":112.666,"endTime":117.333,"body":"So Kerim Kfuri, thank you for joining us."},{"startTime":117.333,"endTime":119.291,"body":"Welcome to the Leadership Growth Podcast."},{"startTime":119.5,"endTime":120.5,"body":"Thank you so much for having me."},{"startTime":120.5,"endTime":122.708,"body":"I appreciate it and looking forward"},{"startTime":122.708,"endTime":126.291,"body":"to a very positive conversation about this important topic."},{"startTime":126.625,"endTime":127.083,"body":"Absolutely."},{"startTime":127.416,"endTime":132.791,"body":"OK, folks, so let me just share a brief background bio for Kerim."},{"startTime":133.5,"endTime":137.333,"body":"Fantastic background, ideal to then dive into this topic."},{"startTime":137.333,"endTime":141.125,"body":"So for more than two decades, Kerim Kfuri"},{"startTime":141.125,"endTime":145.25,"body":"has served as president CEO of the Atlas Network,"},{"startTime":145.25,"endTime":146.875,"body":"a global supply chain enterprise"},{"startTime":146.875,"endTime":149.625,"body":"offering comprehensive end-to-end services."},{"startTime":150.333,"endTime":152.166,"body":"He is a thought leader, public speaker,"},{"startTime":152.166,"endTime":155.875,"body":"author of \"Supply Chain Ups and Downs.\""},{"startTime":155.875,"endTime":158.416,"body":"Go check it out, \"Supply Chain Ups and Downs.\""},{"startTime":158.958,"endTime":163.083,"body":"And the founder of the \"Supply \u0026 Demand Show\" on YouTube."},{"startTime":163.083,"endTime":164.416,"body":"You need to go check that out too."},{"startTime":164.416,"endTime":168.166,"body":"He makes an otherwise boring industry sound fun,"},{"startTime":168.166,"endTime":169.083,"body":"and those are his words."},{"startTime":169.25,"endTime":170.625,"body":"So you need to go, okay."},{"startTime":171.291,"endTime":173.916,"body":"He holds a BA in finance,"},{"startTime":173.916,"endTime":175.583,"body":"international business and marketing"},{"startTime":175.583,"endTime":178.208,"body":"from Washington University in St. Louis,"},{"startTime":178.208,"endTime":182.375,"body":"an MBA in business law and finance from American University,"},{"startTime":182.375,"endTime":184.5,"body":"and an artificial intelligence"},{"startTime":184.5,"endTime":188.458,"body":"and business strategy certification from MIT."},{"startTime":189.041,"endTime":192.458,"body":"So Kerim, again, fantastic to have you join us."},{"startTime":192.458,"endTime":194.958,"body":"So here is a beginning question for you."},{"startTime":196.0,"endTime":201.458,"body":"When you hear the topic, leading through global differences,"},{"startTime":201.458,"endTime":204.333,"body":"what comes to your mind as you hear that?"},{"startTime":204.625,"endTime":205.583,"body":"What comes to my mind?"},{"startTime":206.125,"endTime":213.083,"body":"Right off the bat, it's all about learning who you're working with."},{"startTime":213.583,"endTime":217.875,"body":"It is all about understanding the other side"},{"startTime":217.875,"endTime":222.458,"body":"and a true vested interest in trying to determine"},{"startTime":222.458,"endTime":225.25,"body":"what makes the other side the other side"},{"startTime":225.25,"endTime":227.625,"body":"and where those differences may lie."},{"startTime":227.625,"endTime":231.375,"body":"And those differences could be wide ranging and significant"},{"startTime":231.375,"endTime":234.916,"body":"or in some ways, very minimal and inconsequential,"},{"startTime":234.916,"endTime":237.166,"body":"but could lead to big impacts,"},{"startTime":237.166,"endTime":239.541,"body":"depends upon what we're really talking about."},{"startTime":239.958,"endTime":241.0,"body":"But more than anything else,"},{"startTime":241.0,"endTime":244.375,"body":"I think it comes down to looking at understanding"},{"startTime":244.375,"endTime":246.041,"body":"and mutual understanding."},{"startTime":247.0,"endTime":250.125,"body":"This is how we start to lead through differences."},{"startTime":250.416,"endTime":253.208,"body":"And the key there is understanding,"},{"startTime":253.208,"endTime":255.333,"body":"communication, collaboration."},{"startTime":255.333,"endTime":259.75,"body":"These are key factors to sort of bridge those differences and those divides."},{"startTime":260.333,"endTime":261.75,"body":"- I think that's such a key part"},{"startTime":261.75,"endTime":265.0,"body":"is you're looking at that perspective of understanding."},{"startTime":266.25,"endTime":269.458,"body":"As you think about that and as we interact with others,"},{"startTime":269.458,"endTime":272.916,"body":"we all have our biases and we have assumptions."},{"startTime":273.916,"endTime":277.083,"body":"How do you help ensure that our assumptions"},{"startTime":277.083,"endTime":279.916,"body":"are not leading and directing our interactions,"},{"startTime":279.916,"endTime":282.541,"body":"but truly a quest for understanding?"},{"startTime":283.791,"endTime":285.416,"body":"- The short answer is no assumptions."},{"startTime":285.875,"endTime":286.416,"body":"(laughs)"},{"startTime":286.958,"endTime":290.916,"body":"The reality of it is, is that I believe when it comes"},{"startTime":290.916,"endTime":294.291,"body":"to leading with differences, cultural differences"},{"startTime":294.291,"endTime":297.166,"body":"and globally, you really have to have a,"},{"startTime":297.166,"endTime":300.375,"body":"you know, when in Rome do as the Romans do type of mentality."},{"startTime":300.916,"endTime":304.666,"body":"You need to go into this as a student of the process"},{"startTime":304.666,"endTime":310.166,"body":"because any biases that you come into such a process with,"},{"startTime":310.166,"endTime":315.208,"body":"will only disrupt the ability to truly make connections"},{"startTime":315.208,"endTime":319.541,"body":"and to therefore truly create scenarios of proper communication."},{"startTime":320.416,"endTime":325.333,"body":"Now, it doesn't necessarily mean that the street doesn't go both ways,"},{"startTime":325.333,"endTime":328.291,"body":"and you can't be learning as well as teaching,"},{"startTime":328.291,"endTime":330.708,"body":"because both of those are important"},{"startTime":330.708,"endTime":334.041,"body":"and create levels of value between the parties involved."},{"startTime":334.708,"endTime":338.916,"body":"But you want to come into all of these kinds of scenarios"},{"startTime":338.916,"endTime":342.25,"body":"with a very open mind, a very open heart,"},{"startTime":342.25,"endTime":347.166,"body":"willingness to learn, and as little biases as possible,"},{"startTime":347.166,"endTime":353.416,"body":"because it only just disrupts or creates obstacles towards probably your end goal."},{"startTime":353.916,"endTime":355.333,"body":"So let's go one more step."},{"startTime":355.333,"endTime":361.291,"body":"How do you balance the stories that we will already tell ourselves?"},{"startTime":362.041,"endTime":364.75,"body":"And it's almost like two different kinds of stories."},{"startTime":364.916,"endTime":369.708,"body":"One is a story, and I love how you're talking about understanding the differences"},{"startTime":369.708,"endTime":373.125,"body":"of the other person, because there's always going to be somebody else."},{"startTime":373.666,"endTime":378.916,"body":"And so on the one hand, we might go in with a very ethnocentric,"},{"startTime":378.916,"endTime":381.125,"body":"very egocentric perspective,"},{"startTime":381.125,"endTime":383.0,"body":"and that's the story that we're saying."},{"startTime":383.291,"endTime":386.916,"body":"What we know is the right approach, clearly, because that's what we do,"},{"startTime":386.916,"endTime":389.583,"body":"and you, the other, needs to adapt."},{"startTime":390.166,"endTime":394.041,"body":"The other is maybe just as bad, I don't know."},{"startTime":394.458,"endTime":397.291,"body":"It's when you think you do know the other person."},{"startTime":398.5,"endTime":401.041,"body":"And, oh, I've been to that country,"},{"startTime":401.041,"endTime":404.083,"body":"or I've worked with people from that general area,"},{"startTime":404.083,"endTime":407.791,"body":"or something, and I know how it works, trust me."},{"startTime":408.416,"endTime":410.541,"body":"And you have a very distinct idea—"},{"startTime":410.541,"endTime":414.583,"body":"how do you, in both of those cases,"},{"startTime":414.583,"endTime":419.25,"body":"balance and keep that openness to keep learning?"},{"startTime":419.25,"endTime":421.416,"body":"because we ain't got it."},{"startTime":421.541,"endTime":425.333,"body":"You know, it's not, we never know all that we need to know."},{"startTime":425.583,"endTime":428.916,"body":"Anyway, how do you balance that to stay open to learn?"},{"startTime":429.083,"endTime":432.666,"body":"- I think the key is to be ever curious."},{"startTime":433.291,"endTime":436.083,"body":"You need to start with the right mentality"},{"startTime":436.083,"endTime":437.333,"body":"from the very, very beginning."},{"startTime":437.583,"endTime":440.291,"body":"And it really comes down to these fundamentals"},{"startTime":440.291,"endTime":442.416,"body":"that our parents taught us at a young age"},{"startTime":442.416,"endTime":445.458,"body":"of you know what it means to assume something."},{"startTime":445.875,"endTime":448.75,"body":"You know, it makes a something out of me and you, right,"},{"startTime":448.75,"endTime":452.583,"body":"this ideology around assumptions and what they bring."},{"startTime":453.375,"endTime":459.125,"body":"It is extremely, extremely valuable to come into these types of relationships and these"},{"startTime":459.125,"endTime":463.875,"body":"types of situations with a complete open-mindedness"},{"startTime":463.875,"endTime":468.166,"body":"to regardless of what you know or have done historically,"},{"startTime":468.166,"endTime":473.541,"body":"the willingness to learn and/or know how the other side operates"},{"startTime":473.541,"endTime":476.041,"body":"and does what they do and how they do what they do"},{"startTime":476.041,"endTime":480.291,"body":"and what their value sets are and so their morality,"},{"startTime":480.291,"endTime":483.458,"body":"all of these different components that come together"},{"startTime":483.458,"endTime":486.375,"body":"to really be able to get a true picture"},{"startTime":486.375,"endTime":489.208,"body":"of how this relationship is going to go forward."},{"startTime":489.625,"endTime":493.458,"body":"And when you have that openness and you're not"},{"startTime":493.458,"endTime":497.041,"body":"trying to sort of bend the other side to your will,"},{"startTime":497.041,"endTime":500.041,"body":"you get a more accurate picture as to what"},{"startTime":500.041,"endTime":503.291,"body":"the dynamics of that relationship are really going to look like."},{"startTime":503.75,"endTime":508.416,"body":"Because if you let it all loose and just kind of allow"},{"startTime":508.416,"endTime":513.166,"body":"the other side to showcase for you what it is that they truly are,"},{"startTime":513.166,"endTime":517.458,"body":"can do, are capable of and so on, you're either going to be surprised"},{"startTime":517.458,"endTime":521.666,"body":"very quickly in a good way or you're going to be surprised very quickly in a bad way."},{"startTime":522.0,"endTime":525.041,"body":"But either way, you're going to get an appropriate filter."},{"startTime":525.666,"endTime":530.291,"body":"You're going to get an appropriate picture of what this really looks like,"},{"startTime":530.291,"endTime":535.208,"body":"as opposed to coming into a scenario with a bunch of preconceived notions and saying,"},{"startTime":535.208,"endTime":537.458,"body":"\"Oh, you know, one day they'll get it,\""},{"startTime":537.458,"endTime":540.666,"body":"or \"One day they'll figure out the way that we do things.\""},{"startTime":540.958,"endTime":547.958,"body":"That will never really showcase for you what that relationship is going to be,"},{"startTime":547.958,"endTime":550.208,"body":"could be, could potentially be,"},{"startTime":550.208,"endTime":554.083,"body":"because you're already putting it in some level of a preconceived box."},{"startTime":554.583,"endTime":556.708,"body":"And when it comes to this type of work,"},{"startTime":556.708,"endTime":559.5,"body":"and it comes to this cross border"},{"startTime":559.5,"endTime":563.25,"body":"or cross cultural relationships and creating leadership,"},{"startTime":563.25,"endTime":565.083,"body":"you need to not be in a box."},{"startTime":565.083,"endTime":567.208,"body":"You need to understand what makes them tick,"},{"startTime":567.208,"endTime":568.875,"body":"what makes yourself tick,"},{"startTime":568.875,"endTime":570.75,"body":"and then figure out if there are dots"},{"startTime":570.75,"endTime":572.708,"body":"that can be connected or not at all."},{"startTime":573.208,"endTime":576.208,"body":"But I feel like the more preconceived notions"},{"startTime":576.208,"endTime":579.708,"body":"you come into with, the more assumptions you bring"},{"startTime":579.708,"endTime":582.75,"body":"and sort of trying to paint the picture"},{"startTime":582.75,"endTime":586.583,"body":"that you want to see, the less likely you're gonna get at"},{"startTime":586.583,"endTime":589.666,"body":"what's the true fundamentals of that relationship."},{"startTime":590.125,"endTime":593.0,"body":"- Yeah, those core principles of curiosity are powerful."},{"startTime":593.291,"endTime":595.166,"body":"That seems to be a theme that comes up"},{"startTime":595.166,"endTime":599.125,"body":"on many of these episodes, is we're trying to interact"},{"startTime":599.125,"endTime":601.333,"body":"and understand this fellow human,"},{"startTime":601.333,"endTime":604.791,"body":"or this fellow team of humans across a table,"},{"startTime":604.791,"endTime":607.583,"body":"across an ocean, whatever it might be,"},{"startTime":607.583,"endTime":608.5,"body":"what makes them tick."},{"startTime":609.0,"endTime":611.833,"body":"So I'm curious, Kerim, a little bit of—"},{"startTime":611.833,"endTime":614.875,"body":"let's jump back into your backstory a little bit."},{"startTime":615.75,"endTime":617.708,"body":"Elementary school kids, as you interview them,"},{"startTime":617.708,"endTime":618.666,"body":"typically they don't say,"},{"startTime":618.666,"endTime":622.25,"body":"I'm going to go into supply chain or logistics."},{"startTime":622.791,"endTime":623.083,"body":"- Yes."},{"startTime":623.166,"endTime":625.958,"body":"- Like what led you to this field"},{"startTime":625.958,"endTime":628.416,"body":"and why are you so passionate about it?"},{"startTime":628.583,"endTime":632.0,"body":"- Well, I think most entrepreneurs"},{"startTime":632.0,"endTime":634.541,"body":"don't have a straight forward path."},{"startTime":634.708,"endTime":636.416,"body":"They do a lot of different things"},{"startTime":636.416,"endTime":638.375,"body":"and they sort of figure it out along the way."},{"startTime":638.791,"endTime":642.625,"body":"but there's some kind of a fundamental component"},{"startTime":642.625,"endTime":646.041,"body":"that is going to allow them to be successful"},{"startTime":646.041,"endTime":647.583,"body":"in their ultimate task,"},{"startTime":647.583,"endTime":648.75,"body":"even though they may have done things"},{"startTime":648.75,"endTime":650.208,"body":"that were in different industries"},{"startTime":650.208,"endTime":651.875,"body":"or different interest areas,"},{"startTime":651.875,"endTime":653.333,"body":"but something pulls it together."},{"startTime":653.333,"endTime":657.125,"body":"And for me, it was always languages"},{"startTime":657.125,"endTime":661.0,"body":"and it was having a multicultural type of experience,"},{"startTime":661.0,"endTime":663.916,"body":"being the son of immigrants,"},{"startTime":663.916,"endTime":665.791,"body":"speaking many languages at home,"},{"startTime":665.791,"endTime":667.25,"body":"being on my first plane"},{"startTime":667.25,"endTime":670.416,"body":"when I was probably three or four months old,"},{"startTime":670.416,"endTime":673.375,"body":"these things all sort of came together"},{"startTime":673.375,"endTime":676.75,"body":"to give me a sense that the world was not just my city"},{"startTime":676.75,"endTime":679.166,"body":"or my state or my country,"},{"startTime":679.166,"endTime":682.291,"body":"but it was a much bigger type of place"},{"startTime":682.291,"endTime":684.291,"body":"to live in and to operate within."},{"startTime":684.916,"endTime":687.541,"body":"And that began again from just my background,"},{"startTime":687.541,"endTime":689.083,"body":"who I am, who I was."},{"startTime":689.666,"endTime":692.666,"body":"And then through time in my various experiences"},{"startTime":692.666,"endTime":695.791,"body":"that I had both entrepreneurial and corporate,"},{"startTime":695.791,"endTime":697.666,"body":"I always was a problem solver."},{"startTime":698.166,"endTime":700.833,"body":"I always was a person who was looking to find"},{"startTime":700.833,"endTime":705.041,"body":"the best pathway forward, the more efficient outcome,"},{"startTime":705.041,"endTime":710.75,"body":"the way to solve problems that may or may not even exist yet"},{"startTime":710.75,"endTime":714.333,"body":"and connect the dots that many others may or may not see."},{"startTime":715.083,"endTime":717.875,"body":"Again, back to this curiosity side of things"},{"startTime":717.875,"endTime":719.166,"body":"and not just being curious,"},{"startTime":719.166,"endTime":721.375,"body":"but let's do something about these things"},{"startTime":721.375,"endTime":724.416,"body":"that we find out that we determined through our curiosity."},{"startTime":725.166,"endTime":729.083,"body":"And this reverberated through, again, most of my life."},{"startTime":730.375,"endTime":733.833,"body":"Whether it was starting to sell blueberries"},{"startTime":733.833,"endTime":735.833,"body":"on the street corner at a young age,"},{"startTime":735.833,"endTime":739.5,"body":"or shirts in the mall, or creating my first dot com,"},{"startTime":739.5,"endTime":741.541,"body":"or working in a consulting firm"},{"startTime":741.541,"endTime":744.041,"body":"and creating new initiatives and programs,"},{"startTime":744.041,"endTime":746.791,"body":"or at large scale regulatory bodies"},{"startTime":746.791,"endTime":748.708,"body":"like the Securities and Exchange Commission,"},{"startTime":748.708,"endTime":751.833,"body":"or NASD, where I built programs"},{"startTime":751.833,"endTime":754.75,"body":"and created efficient protocols and so on."},{"startTime":755.291,"endTime":759.708,"body":"And ultimately, somewhere in your experiences,"},{"startTime":759.708,"endTime":761.833,"body":"you start to connect those dots and say,"},{"startTime":761.833,"endTime":766.166,"body":"I love tech and I love languages and people"},{"startTime":766.166,"endTime":768.416,"body":"and cross border and efficiency"},{"startTime":768.416,"endTime":769.875,"body":"and some level of regulation."},{"startTime":770.125,"endTime":773.0,"body":"And then you then start to apply it."},{"startTime":773.0,"endTime":776.833,"body":"Well, in my case, the industry was the supply chain"},{"startTime":776.833,"endTime":780.666,"body":"because it had been overly fragmented for so long,"},{"startTime":780.666,"endTime":784.083,"body":"continues to be disrupted very, very easily"},{"startTime":784.083,"endTime":785.791,"body":"by things that are controllable"},{"startTime":785.791,"endTime":788.166,"body":"and things that are not controllable"},{"startTime":788.166,"endTime":791.208,"body":"and touches every single one of our lives"},{"startTime":791.208,"endTime":792.375,"body":"in so many different ways."},{"startTime":792.375,"endTime":794.916,"body":"And we know that when we don't have toilet paper"},{"startTime":794.916,"endTime":795.75,"body":"on the shelves."},{"startTime":795.916,"endTime":799.25,"body":"We know that when we can't get the products"},{"startTime":799.25,"endTime":800.083,"body":"when we need them,"},{"startTime":800.083,"endTime":803.166,"body":"or when there's major disruptions because of tariffs"},{"startTime":803.166,"endTime":805.166,"body":"or a pandemic or whatever it may be."},{"startTime":805.666,"endTime":809.166,"body":"And I found this to be a very fascinating industry"},{"startTime":809.166,"endTime":811.291,"body":"and pulling together these various experiences"},{"startTime":811.291,"endTime":814.333,"body":"that I had both entrepreneurial and multicultural"},{"startTime":814.333,"endTime":818.583,"body":"and business-wise, corporate and so forth"},{"startTime":818.583,"endTime":821.125,"body":"to then apply it to this industry"},{"startTime":821.125,"endTime":823.75,"body":"which continues to still have challenges,"},{"startTime":823.75,"endTime":825.75,"body":"continues to still have disruptions"},{"startTime":825.75,"endTime":828.833,"body":"because that's innate to what this industry is."},{"startTime":829.166,"endTime":832.875,"body":"And so I've spent more than two decades"},{"startTime":832.875,"endTime":836.708,"body":"working on best practices, protocols, methodologies"},{"startTime":836.708,"endTime":840.583,"body":"and now a lot of thought leadership and educational"},{"startTime":840.583,"endTime":846.125,"body":"mechanisms to promote the thought processes and the ideas"},{"startTime":846.125,"endTime":848.708,"body":"that I have stood by and have allowed us"},{"startTime":848.708,"endTime":851.0,"body":"to be successful with for the past,"},{"startTime":851.0,"endTime":852.791,"body":"more than two decades in this space."},{"startTime":855.791,"endTime":859.708,"body":"- That's such a great story to see how it emerges."},{"startTime":860.041,"endTime":863.416,"body":"And it's always fun when you look back on one's own story"},{"startTime":863.416,"endTime":865.583,"body":"and you can see some of the paths."},{"startTime":865.958,"endTime":867.458,"body":"However, in the middle of it, you're like,"},{"startTime":867.458,"endTime":869.0,"body":"I'm not sure what exactly."},{"startTime":869.791,"endTime":871.125,"body":"- You could never have planned it."},{"startTime":871.458,"endTime":874.416,"body":"You could never have been sitting in that one experience"},{"startTime":874.416,"endTime":876.833,"body":"and that one situation and said,"},{"startTime":876.833,"endTime":878.5,"body":"I know what I'm gonna do when I grow up."},{"startTime":879.0,"endTime":882.125,"body":"And it just never really works out that way."},{"startTime":882.625,"endTime":885.25,"body":"And for most entrepreneurs, it's exactly that way too."},{"startTime":886.166,"endTime":890.875,"body":"There's a divine hand that may be guiding you"},{"startTime":890.875,"endTime":895.416,"body":"along this pathway, regardless of your belief systems,"},{"startTime":895.416,"endTime":898.458,"body":"that you end up where you're supposed to end up"},{"startTime":898.458,"endTime":900.791,"body":"and doing what you're supposed to do"},{"startTime":900.791,"endTime":903.083,"body":"and, you know"},{"startTime":903.083,"endTime":905.666,"body":"Part of that is who you are as a person"},{"startTime":905.666,"endTime":908.5,"body":"because you could take two people and put them through exactly the same"},{"startTime":908.5,"endTime":911.708,"body":"experiences and have them show up completely differently at the end."},{"startTime":912.041,"endTime":914.833,"body":"So a big part of that is who you are"},{"startTime":914.833,"endTime":916.291,"body":"but"},{"startTime":916.291,"endTime":921.708,"body":"you can't really plan this you really can't and I think that the more you try to"},{"startTime":921.708,"endTime":925.958,"body":"the less ultimately successful you are and I don't even mean monetarily"},{"startTime":925.958,"endTime":929.666,"body":"I mean, fulfillment being a key driver of success as well."},{"startTime":931.083,"endTime":931.416,"body":"Yeah."},{"startTime":932.208,"endTime":935.708,"body":"And so, what I love about what you're illustrating"},{"startTime":935.708,"endTime":940.041,"body":"is how personalized so many of our own experiences are."},{"startTime":940.791,"endTime":946.166,"body":"And that actually is a great way of kind of getting at this topic of"},{"startTime":946.166,"endTime":949.416,"body":"respecting the individuality of each person."},{"startTime":950.208,"endTime":957.541,"body":"And yet, we often as humans like shortcuts, we like generalizations, we like stereotypes"},{"startTime":957.541,"endTime":960.958,"body":"because to a certain degree, it can help inform us."},{"startTime":961.708,"endTime":965.333,"body":"However, how do we find the balance between this?"},{"startTime":965.75,"endTime":970.791,"body":"So for example, I was just talking with a client yesterday,"},{"startTime":970.791,"endTime":974.208,"body":"a general manager over Europe."},{"startTime":975.0,"endTime":980.875,"body":"And you know, it's easy to say, yeah, our sales guys, our sales office in Denmark, well,"},{"startTime":980.875,"endTime":982.208,"body":"you know, he is a Dane."},{"startTime":983.375,"endTime":989.0,"body":"Or you know, our Spanish office and well, you know, he is a Spaniard, you know,"},{"startTime":989.0,"endTime":991.625,"body":"and those sorts of now in this case,"},{"startTime":991.625,"endTime":995.25,"body":"he is very respectful of trying to know how to balance"},{"startTime":995.25,"endTime":998.083,"body":"that while still being open to the individuality."},{"startTime":998.791,"endTime":1002.458,"body":"However, that can be such a temptation"},{"startTime":1002.458,"endTime":1007.333,"body":"for any of us to go too far and to use these stereotypes"},{"startTime":1007.333,"endTime":1009.25,"body":"in an unhelpful way."},{"startTime":1009.5,"endTime":1013.666,"body":"So Kerim, how do you balance so that a leader can"},{"startTime":1013.666,"endTime":1018.0,"body":"use some of this in both ways to his or her advantage?"},{"startTime":1019.333,"endTime":1020.708,"body":"Don't read a book by its cover."},{"startTime":1020.958,"endTime":1023.125,"body":"Back to these simple ideas."},{"startTime":1023.583,"endTime":1027.416,"body":"It's this simple concept that"},{"startTime":1027.416,"endTime":1032.833,"body":"regardless of a person's background and ethnicity and so on"},{"startTime":1032.833,"endTime":1037.375,"body":"and so forth and experiences, each person has their own story."},{"startTime":1037.833,"endTime":1043.125,"body":"And they're either going to be as related to you as you could ever imagine, as if you are"},{"startTime":1043.125,"endTime":1047.125,"body":"two brothers or sisters from just different parts of the planet,"},{"startTime":1047.125,"endTime":1049.416,"body":"to completely polar opposites"},{"startTime":1049.416,"endTime":1051.25,"body":"where you have nothing in common whatsoever."},{"startTime":1052.166,"endTime":1056.791,"body":"And it all comes through the great leveler, which is communication."},{"startTime":1057.541,"endTime":1062.041,"body":"And that is where you really be able to connect the dots"},{"startTime":1062.041,"endTime":1066.041,"body":"and know exactly who and how and what"},{"startTime":1066.041,"endTime":1068.291,"body":"each person's experiences are."},{"startTime":1068.5,"endTime":1077.25,"body":"And as a leader, it is our ultimate focus and goal to lead because"},{"startTime":1077.25,"endTime":1081.708,"body":"individuals that we are working with or are instructing"},{"startTime":1081.708,"endTime":1085.125,"body":"want to have adoption of what we're talking about."},{"startTime":1085.5,"endTime":1089.791,"body":"You can't be a leader unless there's adoption of your leadership."},{"startTime":1090.791,"endTime":1091.708,"body":"How do you do that?"},{"startTime":1091.875,"endTime":1094.25,"body":"You have to do that through communication."},{"startTime":1094.5,"endTime":1098.541,"body":"You have to do that throughout through the idea of seeing things"},{"startTime":1098.541,"endTime":1100.25,"body":"through their own eyes,"},{"startTime":1100.25,"endTime":1106.666,"body":"walking in their shoes, understanding those connective points that are readily apparent"},{"startTime":1106.666,"endTime":1109.75,"body":"and those that you need to dig down a little bit deeper into"},{"startTime":1109.75,"endTime":1112.083,"body":"by having conversations and discussing."},{"startTime":1112.375,"endTime":1115.916,"body":"So again, back to this idea about assumptions,"},{"startTime":1115.916,"endTime":1122.291,"body":"stereotypes equally put groups in boxes"},{"startTime":1122.291,"endTime":1126.875,"body":"that are disruptive towards true communication"},{"startTime":1126.875,"endTime":1128.208,"body":"and towards true leadership."},{"startTime":1128.875,"endTime":1130.833,"body":"And they're not helpful."},{"startTime":1131.5,"endTime":1135.0,"body":"And even though you may seek to have"},{"startTime":1135.0,"endTime":1137.625,"body":"some kind of a more convenient manner"},{"startTime":1137.625,"endTime":1142.75,"body":"by placing generalizations, as you said, in some ways,"},{"startTime":1142.75,"endTime":1144.875,"body":"it ultimately backfires for you"},{"startTime":1144.875,"endTime":1146.5,"body":"because we're not generalizations."},{"startTime":1146.833,"endTime":1148.25,"body":"We're each our own story."},{"startTime":1148.583,"endTime":1150.458,"body":"We each are our own human beings."},{"startTime":1150.916,"endTime":1155.375,"body":"And so that's pretty much what I can say about that."},{"startTime":1155.75,"endTime":1157.583,"body":"- Your comment, Kerim, I mean,"},{"startTime":1157.583,"endTime":1159.125,"body":"so many great thoughts you're sharing,"},{"startTime":1159.125,"endTime":1162.583,"body":"but that notion that communication is the great leveler."},{"startTime":1163.583,"endTime":1164.833,"body":"It's powerful."},{"startTime":1165.833,"endTime":1167.208,"body":"And so as I hear that,"},{"startTime":1167.208,"endTime":1170.5,"body":"and I also think what many leaders I've worked with"},{"startTime":1170.5,"endTime":1173.333,"body":"and coached and probably many listeners are saying,"},{"startTime":1173.333,"endTime":1174.375,"body":"it's the yeah, but."},{"startTime":1175.375,"endTime":1179.25,"body":"Yeah, but now we have the great limiter, time."},{"startTime":1180.666,"endTime":1185.708,"body":"So what are tips that you could share with individuals"},{"startTime":1185.708,"endTime":1187.166,"body":"that feel pressured?"},{"startTime":1187.458,"endTime":1189.375,"body":"They feel like I don't have the time."},{"startTime":1189.75,"endTime":1194.916,"body":"How do you efficiently communicate and understand"},{"startTime":1194.916,"endTime":1196.375,"body":"and build relationships?"},{"startTime":1197.041,"endTime":1199.375,"body":"- Survey right off the bat."},{"startTime":1199.833,"endTime":1203.0,"body":"In other words, if you are trying to work with a group"},{"startTime":1203.0,"endTime":1206.208,"body":"and you would like to just get a quick understanding"},{"startTime":1206.208,"endTime":1208.916,"body":"of the things that make them tick"},{"startTime":1208.916,"endTime":1212.291,"body":"and not be able to go into a significant conversation"},{"startTime":1212.291,"endTime":1216.125,"body":"or be able to do the things that we would love to do"},{"startTime":1216.125,"endTime":1218.041,"body":"more and more, which is sit down and have a meal"},{"startTime":1218.041,"endTime":1219.708,"body":"with someone or have a conversation,"},{"startTime":1219.708,"endTime":1222.875,"body":"you know, what otherwise, you send out a survey"},{"startTime":1222.875,"endTime":1226.208,"body":"and you create it with the things that you believe"},{"startTime":1226.208,"endTime":1228.708,"body":"to be the most important that you would get"},{"startTime":1228.708,"endTime":1229.708,"body":"out of a conversation."},{"startTime":1230.333,"endTime":1232.166,"body":"What are the things that are most important to you"},{"startTime":1232.166,"endTime":1233.083,"body":"with regards to this?"},{"startTime":1233.541,"endTime":1235.458,"body":"What are some of the values that are most,"},{"startTime":1235.458,"endTime":1236.416,"body":"you know, are critical?"},{"startTime":1237.5,"endTime":1240.125,"body":"How do you feel about deadlines and timeframes?"},{"startTime":1240.583,"endTime":1243.041,"body":"How do you feel about a quality process?"},{"startTime":1243.5,"endTime":1248.708,"body":"I mean, whatever are the mechanisms that you would like out of a person"},{"startTime":1248.708,"endTime":1252.083,"body":"so you know if you could work together and operate together and so on"},{"startTime":1252.083,"endTime":1253.875,"body":"and get that information back."},{"startTime":1254.208,"endTime":1260.083,"body":"You know it's kind of like a pre-interview questionnaire and from there you quickly,"},{"startTime":1260.083,"endTime":1263.333,"body":"efficiently as you said, can be able to say, \"Hey, you know what?"},{"startTime":1263.333,"endTime":1266.708,"body":"I don't like the way that they write this and I don't feel like they really kind of"},{"startTime":1266.708,"endTime":1272.291,"body":"get what I'm trying to get at here and I don't see the key bullets that at least align with"},{"startTime":1272.291,"endTime":1274.583,"body":"my value propositions and so forth."},{"startTime":1275.458,"endTime":1279.5,"body":"And that's a way to quickly be able to get a sense of things, I would say."},{"startTime":1281.583,"endTime":1283.375,"body":"I like this idea of survey."},{"startTime":1283.875,"endTime":1289.416,"body":"And whether it's an actual digital survey, or it's a few questions in an email,"},{"startTime":1289.416,"endTime":1292.458,"body":"or it's even a phone call, the point is,"},{"startTime":1292.458,"endTime":1296.75,"body":"there is some pre-work that can be done to learn and"},{"startTime":1296.75,"endTime":1300.625,"body":"gather information instead of just going into the meeting"},{"startTime":1300.625,"endTime":1303.125,"body":"with your own preconceived notions"},{"startTime":1303.125,"endTime":1310.708,"body":"and then just like learning it in real time, which can sort of be done, but"},{"startTime":1310.708,"endTime":1312.625,"body":"let's minimize some of this."},{"startTime":1313.041,"endTime":1318.166,"body":"And I love some of the questions that you were framing up. In fact, is there..."},{"startTime":1318.166,"endTime":1321.0,"body":"-And I was going to say one more thing on this point."},{"startTime":1321.5,"endTime":1324.041,"body":"I also think that in those questions,"},{"startTime":1324.041,"endTime":1327.625,"body":"You also need to have questions that are not so pointed,"},{"startTime":1327.625,"endTime":1332.041,"body":"but those that actually allow the person to elaborate in a way"},{"startTime":1332.041,"endTime":1336.208,"body":"that you can also get a sense of who they are or what they're all about"},{"startTime":1336.208,"endTime":1337.875,"body":"without guiding it so much."},{"startTime":1338.0,"endTime":1341.583,"body":"So a question that's open-ended like that would say like,"},{"startTime":1341.583,"endTime":1346.166,"body":"\"What's the most important thing to you in your working relationships?\""},{"startTime":1346.541,"endTime":1347.416,"body":"That's very open."},{"startTime":1348.083,"endTime":1351.041,"body":"\"What's the most important thing to you in your personal relationships?\""},{"startTime":1351.875,"endTime":1356.791,"body":"Very open and allows you to kind of be like get a sense of who the person is"},{"startTime":1356.791,"endTime":1359.666,"body":"and what they really care about as opposed to"},{"startTime":1359.666,"endTime":1364.583,"body":"tell me about what metrics around this matter or how you deal with these kinds"},{"startTime":1364.583,"endTime":1368.75,"body":"of problems or these issues to get a sense of their problem solving."},{"startTime":1369.041,"endTime":1374.416,"body":"I mean, there's different parts that you could tap into to be a little bit more"},{"startTime":1374.416,"endTime":1378.5,"body":"formulaic about it or to be a little bit more, you know"},{"startTime":1378.5,"endTime":1383.166,"body":"relationship based about the answers that are coming back"},{"startTime":1384.041,"endTime":1384.416,"body":"Yeah."},{"startTime":1384.916,"endTime":1391.041,"body":"And building on that you may or may not have a suggestion around this."},{"startTime":1391.041,"endTime":1395.5,"body":"I just want to get you get your thoughts. Is there a good model,"},{"startTime":1395.5,"endTime":1397.916,"body":"framework, you know, of like topics, like"},{"startTime":1397.916,"endTime":1402.041,"body":"three or four or five topics that we should keep in mind"},{"startTime":1402.041,"endTime":1406.916,"body":"to then just jog our thoughts around key points such as how we view time."},{"startTime":1407.625,"endTime":1410.583,"body":"Because how we view time and how we view deadlines"},{"startTime":1410.583,"endTime":1414.916,"body":"is a fundamentally, often culturally informed approach."},{"startTime":1415.25,"endTime":1421.041,"body":"Another one is how direct are you comfortable in being in group settings or with me?"},{"startTime":1421.25,"endTime":1424.333,"body":"Because that directness that has direct relationship"},{"startTime":1424.333,"endTime":1427.333,"body":"with the individual versus collectivist nature."},{"startTime":1427.583,"endTime":1431.25,"body":"You know, I think of Hostetter or others in the past."},{"startTime":1431.916,"endTime":1438.25,"body":"Any kind of rule of thumb of different topics for us to keep in mind as we begin to survey"},{"startTime":1438.25,"endTime":1440.458,"body":"either before or in the moment?"},{"startTime":1442.416,"endTime":1445.458,"body":"I think it's more categories than topics"},{"startTime":1445.458,"endTime":1448.666,"body":"because I think the topics end up being very industry"},{"startTime":1448.666,"endTime":1454.625,"body":"specific and very product or whatever it may be."},{"startTime":1455.208,"endTime":1457.333,"body":"Like for example you discussed the matter of time."},{"startTime":1457.791,"endTime":1461.333,"body":"There are some industries that are about innovation that don't care about time."},{"startTime":1461.75,"endTime":1464.625,"body":"They say, \"Hey, how do you view innovation?\""},{"startTime":1465.041,"endTime":1472.625,"body":"And in this way, are you quick to market or are you coming up with the best solution?"},{"startTime":1472.916,"endTime":1476.625,"body":"Those are two different methodologies on how to basically innovate."},{"startTime":1477.625,"endTime":1481.375,"body":"Quick pace type of scenario or quick innovation and prototyping"},{"startTime":1481.375,"endTime":1484.75,"body":"or you know a lot of polling and testing"},{"startTime":1484.75,"endTime":1486.708,"body":"and ideation and things of that nature."},{"startTime":1486.708,"endTime":1491.708,"body":"So I really think it comes down to larger scale categories and those categories I believe"},{"startTime":1491.708,"endTime":1494.375,"body":"at the most general level are"},{"startTime":1494.375,"endTime":1498.75,"body":"who are you as a person right and and some questions around"},{"startTime":1498.75,"endTime":1501.0,"body":"how you gather that you know the person."},{"startTime":1502.0,"endTime":1504.833,"body":"How do you base, what do you value?"},{"startTime":1505.666,"endTime":1506.625,"body":"What are your values?"},{"startTime":1507.541,"endTime":1510.583,"body":"And then from a work standpoint,"},{"startTime":1510.583,"endTime":1514.958,"body":"you know, output, production, efficiency, timeliness,"},{"startTime":1514.958,"endTime":1516.916,"body":"so on, get a sense of that."},{"startTime":1517.416,"endTime":1519.458,"body":"And I think that between who they are"},{"startTime":1519.458,"endTime":1522.0,"body":"and their value sets and their sort of like"},{"startTime":1522.0,"endTime":1524.5,"body":"formulaic work process,"},{"startTime":1524.5,"endTime":1526.291,"body":"those are the three big categories."},{"startTime":1526.291,"endTime":1529.291,"body":"And you could ask 50 questions or three questions"},{"startTime":1529.291,"endTime":1531.333,"body":"within each one of these areas"},{"startTime":1531.333,"endTime":1535.208,"body":"to then get a sense of, is this person and what they do"},{"startTime":1535.208,"endTime":1538.666,"body":"and how it matters to people or them or otherwise,"},{"startTime":1538.666,"endTime":1541.125,"body":"jive with what we're trying to do?"},{"startTime":1541.708,"endTime":1544.333,"body":"Or are we even learning new things"},{"startTime":1544.333,"endTime":1545.958,"body":"about the way that they do what they do"},{"startTime":1545.958,"endTime":1546.916,"body":"that we don't even do?"},{"startTime":1547.5,"endTime":1551.458,"body":"And in this way, we need to change our mentality"},{"startTime":1551.458,"endTime":1554.666,"body":"about how we're going to work or operate in this market,"},{"startTime":1554.666,"endTime":1558.083,"body":"especially if you pull different people"},{"startTime":1558.083,"endTime":1559.041,"body":"from a similar region."},{"startTime":1559.625,"endTime":1563.166,"body":"Maybe you start getting a similar type of an idea"},{"startTime":1563.166,"endTime":1566.166,"body":"or a trend that's running between them"},{"startTime":1566.166,"endTime":1568.0,"body":"that you are totally missing."},{"startTime":1568.666,"endTime":1571.166,"body":"And I look at things like Euro Disney"},{"startTime":1571.166,"endTime":1573.583,"body":"and these other business case scenarios"},{"startTime":1573.583,"endTime":1575.125,"body":"that we've had in the past,"},{"startTime":1575.125,"endTime":1577.0,"body":"where if it worked in the United States,"},{"startTime":1577.0,"endTime":1579.0,"body":"it's gotta work over there,"},{"startTime":1579.0,"endTime":1581.208,"body":"and you just miss the boat entirely"},{"startTime":1581.208,"endTime":1583.166,"body":"with regards to the culture"},{"startTime":1583.166,"endTime":1586.083,"body":"and with regards to the products and what they care about."},{"startTime":1586.083,"endTime":1589.166,"body":"And these people don't like really salty things"},{"startTime":1589.166,"endTime":1593.458,"body":"or really sweet things or they look at the color red"},{"startTime":1593.458,"endTime":1596.0,"body":"in a very negative way versus a color yellow."},{"startTime":1596.708,"endTime":1602.875,"body":"These different ideas that you could have never thought of or understood unless if you"},{"startTime":1602.875,"endTime":1610.75,"body":"kind of asked questions first before sort of mandating a particular level of behavior"},{"startTime":1610.75,"endTime":1615.083,"body":"or output or sort of creativity."},{"startTime":1617.875,"endTime":1621.375,"body":"- Yeah, I like that notion of categories of thought,"},{"startTime":1621.375,"endTime":1626.833,"body":"areas to consider, areas where information would be helpful"},{"startTime":1626.833,"endTime":1629.666,"body":"to determine the course of future progress"},{"startTime":1629.666,"endTime":1631.75,"body":"and how the relationship can take place."},{"startTime":1631.75,"endTime":1636.875,"body":"And I think as you're proposing this idea of a survey,"},{"startTime":1636.875,"endTime":1639.625,"body":"of asking the questions and those sorts of things,"},{"startTime":1639.625,"endTime":1643.583,"body":"I think the way we set that up and kind of the background"},{"startTime":1643.583,"endTime":1646.0,"body":"and the rationale for why we do that,"},{"startTime":1646.0,"endTime":1648.041,"body":"I think is also going to play a factor"},{"startTime":1648.041,"endTime":1649.541,"body":"into how that is received."},{"startTime":1650.0,"endTime":1651.583,"body":"It's not an assessment of,"},{"startTime":1651.583,"endTime":1654.083,"body":"we're trying to determine who you are."},{"startTime":1654.916,"endTime":1658.875,"body":"It's a, I have a desire to work well with you."},{"startTime":1659.5,"endTime":1662.541,"body":"I wanna understand where you're coming from."},{"startTime":1663.833,"endTime":1664.375,"body":"- Yeah, no, I mean--"},{"startTime":1664.375,"endTime":1666.833,"body":"- That's why I'm, there's a sincerity"},{"startTime":1666.833,"endTime":1668.25,"body":"that needs to be in that process."},{"startTime":1668.5,"endTime":1669.916,"body":"- Absolutely, absolutely."},{"startTime":1670.083,"endTime":1672.291,"body":"It's not a, hey, do you get the job"},{"startTime":1672.291,"endTime":1673.708,"body":"or do you not get the job?"},{"startTime":1673.708,"endTime":1677.333,"body":"It's more of the nature of relationships are important."},{"startTime":1678.083,"endTime":1680.833,"body":"And because relationships are important,"},{"startTime":1680.833,"endTime":1683.166,"body":"and that's our first step here,"},{"startTime":1683.166,"endTime":1686.666,"body":"communication around what's important to you"},{"startTime":1686.666,"endTime":1688.833,"body":"and the way that you like to do"},{"startTime":1688.833,"endTime":1691.333,"body":"or do do the way you do things"},{"startTime":1691.333,"endTime":1693.791,"body":"is key for us to know and understand."},{"startTime":1694.166,"endTime":1696.916,"body":"And by the way, give us your own survey."},{"startTime":1697.375,"endTime":1699.458,"body":"Let's have the road go both ways."},{"startTime":1699.458,"endTime":1703.916,"body":"We don't have to be in this situation of dominance."},{"startTime":1704.208,"endTime":1706.75,"body":"As a matter of fact, leadership today"},{"startTime":1706.75,"endTime":1710.0,"body":"does not exist through exerting force and dominance."},{"startTime":1710.0,"endTime":1713.208,"body":"Rather, I believe it's more about being collaborative"},{"startTime":1713.208,"endTime":1716.458,"body":"and communication and interconnectivity between people."},{"startTime":1716.75,"endTime":1719.208,"body":"So again, you get to that place of adoption."},{"startTime":1720.958,"endTime":1723.708,"body":"So to do that, they need to know about you,"},{"startTime":1723.708,"endTime":1725.583,"body":"you need to know about them, and then everybody"},{"startTime":1725.583,"endTime":1728.791,"body":"sort of figures out if this works or not."},{"startTime":1730.083,"endTime":1730.458,"body":"Yeah."},{"startTime":1730.75,"endTime":1731.083,"body":"Yeah."},{"startTime":1732.083,"endTime":1737.083,"body":"And it's interesting because sometimes we can think that what we're talking about is"},{"startTime":1737.083,"endTime":1743.5,"body":"really for when we have interactions with folks who are in a different country or speak"},{"startTime":1743.5,"endTime":1747.583,"body":"a different language or look different than us in any way."},{"startTime":1748.625,"endTime":1753.25,"body":"And yet, how does this apply within our own country?"},{"startTime":1754.333,"endTime":1759.458,"body":"Because some of these practices need to apply to somebody"},{"startTime":1759.458,"endTime":1763.791,"body":"if you're in Chicago, you're calling to somebody in Atlanta,"},{"startTime":1763.791,"endTime":1767.166,"body":"or you're in Orlando and you're talking to somebody in Sacramento."},{"startTime":1767.958,"endTime":1772.041,"body":"And each of these people have their own stories, and they may not have even grown up there,"},{"startTime":1772.041,"endTime":1774.041,"body":"but that's where they were right now."},{"startTime":1774.416,"endTime":1776.916,"body":"Anyway, how do we take some of this"},{"startTime":1776.916,"endTime":1782.416,"body":"and apply it to a domestic situation while still respecting"},{"startTime":1782.416,"endTime":1783.875,"body":"cultural differences?"},{"startTime":1784.5,"endTime":1787.916,"body":"Yes, I mean I think you that needs to be done"},{"startTime":1787.916,"endTime":1791.625,"body":"during the interviewing process, especially when you're doing hiring."},{"startTime":1792.208,"endTime":1794.875,"body":"And I know that some companies like Google"},{"startTime":1794.875,"endTime":1798.375,"body":"and some other large scale organizations like that"},{"startTime":1798.375,"endTime":1803.75,"body":"take a long time to make hiring decisions because they do exactly that."},{"startTime":1804.291,"endTime":1806.583,"body":"They essentially say, hey, we're gonna have a first meeting"},{"startTime":1806.583,"endTime":1807.75,"body":"just to kind of get to know you."},{"startTime":1808.333,"endTime":1809.5,"body":"Then we're gonna have another meeting,"},{"startTime":1809.5,"endTime":1812.041,"body":"which is going to be about sort of a little deeper."},{"startTime":1812.666,"endTime":1816.875,"body":"Then we're going to get into a scenario with like a situational type of a meeting and then"},{"startTime":1816.875,"endTime":1819.791,"body":"we're going to get into a meeting where it's not just one person one-on-one,"},{"startTime":1819.791,"endTime":1824.791,"body":"it's like one-on-five in a group and see how you interact, talk and dialogue."},{"startTime":1825.25,"endTime":1829.125,"body":"And so you end up having five or six different quote-unquote interviews"},{"startTime":1829.125,"endTime":1833.666,"body":"until they can truly get a sense of who you are and how you sort of operate and work."},{"startTime":1833.666,"endTime":1839.375,"body":"And there are companies that do a very extensive interviewing process to do this."},{"startTime":1839.875,"endTime":1846.208,"body":"This doesn't even just apply to the workforce, it also applies to some universities."},{"startTime":1846.583,"endTime":1850.583,"body":"You know, we all have children that are maybe of college age"},{"startTime":1850.583,"endTime":1853.541,"body":"or getting close to it, and the interviewing"},{"startTime":1853.541,"endTime":1855.708,"body":"process has also dramatically changed,"},{"startTime":1855.708,"endTime":1859.958,"body":"where they want to see that you go there, they want to see that you've met with people,"},{"startTime":1859.958,"endTime":1861.916,"body":"that you've gone to some different sessions,"},{"startTime":1861.916,"endTime":1863.75,"body":"that you've expressed interest,"},{"startTime":1863.75,"endTime":1866.25,"body":"that you've done different things than just having good grades,"},{"startTime":1866.25,"endTime":1868.583,"body":"filling out an application, and sending it in."},{"startTime":1869.166,"endTime":1875.291,"body":"And this is a way that they are trying to get to know you and see what kids really have"},{"startTime":1875.291,"endTime":1878.291,"body":"a vested interest in getting to know them."},{"startTime":1878.875,"endTime":1881.541,"body":"So it exists."},{"startTime":1881.541,"endTime":1883.083,"body":"It exists domestically."},{"startTime":1883.916,"endTime":1888.041,"body":"And I find it to be more so in those interview places."},{"startTime":1888.25,"endTime":1892.875,"body":"And then if you're a really good organization, you do this every year."},{"startTime":1893.333,"endTime":1897.916,"body":"And you do this as part of your sort of annual review process"},{"startTime":1897.916,"endTime":1903.125,"body":"where you give a survey and an employee gives a survey to their managers as well"},{"startTime":1903.125,"endTime":1905.916,"body":"and the dialogue takes place there"},{"startTime":1905.916,"endTime":1910.958,"body":"domestically to make sure that everybody's sort of on pace with expectations and how"},{"startTime":1910.958,"endTime":1913.958,"body":"people think that they're doing and areas of improvement"},{"startTime":1913.958,"endTime":1915.458,"body":"and then a dialogue comes about"},{"startTime":1915.458,"endTime":1920.75,"body":"because a manager may say, I see that and you have to write it on those things and say"},{"startTime":1920.75,"endTime":1924.625,"body":"this will have no negative impacts, this is blah blah blah,"},{"startTime":1924.625,"endTime":1927.583,"body":"so everyone feels like safe space about doing this."},{"startTime":1928.083,"endTime":1931.166,"body":"But some of the best conversations could come about in those meetings"},{"startTime":1931.166,"endTime":1935.25,"body":"where a manager will say, \"Hey, I never really realized that when I talk about this,"},{"startTime":1935.25,"endTime":1937.041,"body":"where I thought it was efficiency,"},{"startTime":1937.041,"endTime":1942.791,"body":"that you believe it to be that, which is scolding,\" or whatever you want to say."},{"startTime":1942.791,"endTime":1947.5,"body":"And you make a connective point by having a dialogue that was based"},{"startTime":1947.5,"endTime":1951.75,"body":"upon some level of a polling or a survey or a"},{"startTime":1951.75,"endTime":1955.583,"body":"an impetus to then have a communication and discussion."},{"startTime":1958.541,"endTime":1963.041,"body":"Yeah, it sounds like so much of this comes down to the willingness to invest the time"},{"startTime":1963.041,"endTime":1966.791,"body":"and to prioritize the relationships"},{"startTime":1966.791,"endTime":1970.5,"body":"and to really learning the background and perspective of others."},{"startTime":1971.25,"endTime":1977.083,"body":"As we're beginning to close this episode out, Kerim, is there a particular incident"},{"startTime":1977.083,"endTime":1982.208,"body":"or moment in your professional career where this really became salient to you?"},{"startTime":1985.583,"endTime":1987.5,"body":"I'm gonna tell you every day."},{"startTime":1987.791,"endTime":1988.375,"body":"(laughing)"},{"startTime":1988.375,"endTime":1993.125,"body":"Because I operate in a global economy,"},{"startTime":1993.125,"endTime":1994.541,"body":"in global supply chain,"},{"startTime":1994.541,"endTime":1997.75,"body":"and we work with over 2,000 suppliers."},{"startTime":1998.208,"endTime":2001.083,"body":"And sometimes when we're working on a project,"},{"startTime":2001.083,"endTime":2005.291,"body":"it's not a project of just one supplier, it's five different suppliers."},{"startTime":2005.291,"endTime":2009.208,"body":"Some of them we've worked with before, some of them we've never worked with before,"},{"startTime":2009.208,"endTime":2012.541,"body":"and so forth. And so I have been building"},{"startTime":2012.541,"endTime":2015.416,"body":"and my team has been building into the process,"},{"startTime":2015.416,"endTime":2021.541,"body":"this sort of interviewing part of these relationships with these suppliers,"},{"startTime":2021.541,"endTime":2025.0,"body":"where we have these kickoff calls,"},{"startTime":2025.0,"endTime":2029.416,"body":"and truly get to understand before an engagement even goes forward,"},{"startTime":2029.416,"endTime":2032.916,"body":"that the group that we're working with understands our needs,"},{"startTime":2032.916,"endTime":2038.666,"body":"our goals, our values, our accountability requirements,"},{"startTime":2038.666,"endTime":2042.0,"body":"and how they operate, how we operate,"},{"startTime":2042.0,"endTime":2045.666,"body":"and having this two-way street type of conversation"},{"startTime":2045.666,"endTime":2048.166,"body":"because the biggest mistake you can make"},{"startTime":2048.166,"endTime":2049.5,"body":"in the world of global supply chain"},{"startTime":2049.5,"endTime":2050.75,"body":"is picking the wrong supplier."},{"startTime":2051.291,"endTime":2054.166,"body":"If you do that because it's based upon cost"},{"startTime":2054.166,"endTime":2056.583,"body":"or some fancy pictures or whatever else it is,"},{"startTime":2056.583,"endTime":2058.416,"body":"and the fundamentals aren't there,"},{"startTime":2058.416,"endTime":2061.5,"body":"and the fundamentals are what is important to them,"},{"startTime":2061.5,"endTime":2064.666,"body":"what is important to you, how they do what they do,"},{"startTime":2064.708,"endTime":2066.75,"body":"and how that maps up to what you need done."},{"startTime":2067.333,"endTime":2068.666,"body":"If those things aren't in place"},{"startTime":2068.666,"endTime":2071.291,"body":"because there was a flash in the pan moment"},{"startTime":2071.291,"endTime":2074.166,"body":"or something else that took you in that direction,"},{"startTime":2074.166,"endTime":2077.5,"body":"you are gonna have a world of challenges,"},{"startTime":2077.5,"endTime":2081.083,"body":"defects, efficiency, timeliness, costs,"},{"startTime":2081.083,"endTime":2084.125,"body":"a rollercoaster ride that already is a rollercoaster ride"},{"startTime":2084.125,"endTime":2086.208,"body":"to begin with that you wanna avoid."},{"startTime":2086.416,"endTime":2090.333,"body":"So we deal with this daily, absolutely daily"},{"startTime":2090.333,"endTime":2092.791,"body":"in all of our productions and every single relationship."},{"startTime":2093.5,"endTime":2095.791,"body":"- Wow, Kerim, thank you."},{"startTime":2096.125,"endTime":2097.166,"body":"Thank you for the insights."},{"startTime":2097.291,"endTime":2099.208,"body":"Thank you for your comments here today."},{"startTime":2099.791,"endTime":2102.375,"body":"Thank you for being a part of the Leadership Growth Podcast."},{"startTime":2103.083,"endTime":2106.333,"body":"Well, folks, it's been a pleasure, all of you listeners."},{"startTime":2107.25,"endTime":2109.416,"body":"We hope you've enjoyed this conversation"},{"startTime":2109.416,"endTime":2111.541,"body":"as we've talked about tools and ideas"},{"startTime":2111.541,"endTime":2113.291,"body":"to help you develop your leadership,"},{"startTime":2113.291,"endTime":2115.333,"body":"especially on the global stage."},{"startTime":2116.083,"endTime":2118.0,"body":"So please like and subscribe"},{"startTime":2118.0,"endTime":2122.416,"body":"and send us at podcast@stewartleadership.com any reactions"},{"startTime":2122.416,"endTime":2125.083,"body":"and suggestions for future episodes as well."},{"startTime":2125.625,"endTime":2128.125,"body":"All the best and good luck on your leadership journey."},{"startTime":2128.958,"endTime":2133.5,"body":"If you liked this episode, please share it with a friend or colleague or better yet,"},{"startTime":2133.5,"endTime":2135.958,"body":"leave a review to help other listeners find our show."},{"startTime":2136.75,"endTime":2139.333,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2140.333,"endTime":2142.333,"body":"For more great content or to learn more about"},{"startTime":2142.333,"endTime":2144.416,"body":"how Stewart Leadership can help you grow your"},{"startTime":2144.416,"endTime":2148.583,"body":"ability to lead effectively, please visit stewartleadership.com."}]}