{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":0.541,"body":"[upbeat music]"},{"startTime":0.541,"endTime":2.791,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":2.791,"endTime":3.666,"body":"[upbeat music]"},{"startTime":4.166,"endTime":10.25,"body":"The ability to delegate to others is the essence of getting work done through others"},{"startTime":10.25,"endTime":12.916,"body":"and with others instead of just through yourself."},{"startTime":13.666,"endTime":16.958,"body":"Which is one of the key distinctive elements"},{"startTime":16.958,"endTime":22.666,"body":"between an individual contributor mindset and a leader or manager mindset."},{"startTime":23.083,"endTime":25.458,"body":"The ability to get work done with and through others."},{"startTime":25.458,"endTime":29.583,"body":"And this delegation idea of being able to then look at the things"},{"startTime":29.583,"endTime":32.0,"body":"that I might think I need to do."},{"startTime":32.916,"endTime":36.333,"body":"And to say, \"What can I release? What can I let go of?\""},{"startTime":36.875,"endTime":42.333,"body":"So that I can spend time doing the things that I uniquely can do."},{"startTime":42.333,"endTime":50.166,"body":"[upbeat music]"},{"startTime":51.333,"endTime":55.583,"body":"Hey, everyone, and welcome to another episode of the Leadership Growth Podcast."},{"startTime":56.25,"endTime":58.708,"body":"I'm your host, Daniel Stewart, joined by my Peter,"},{"startTime":58.708,"endTime":60.375,"body":"(laughing)"},{"startTime":60.375,"endTime":62.708,"body":"I was going to say by my Peter brother."},{"startTime":63.0,"endTime":64.958,"body":"Yeah, by my brother, Peter Stewart."},{"startTime":65.708,"endTime":68.75,"body":"And we're here to take you through another fantastic episode"},{"startTime":68.75,"endTime":73.416,"body":"talking about tools and ideas to help you grow your leadership capabilities."},{"startTime":74.625,"endTime":78.75,"body":"Today's topic, I will admit today's topic I've been looking forward to."},{"startTime":79.166,"endTime":83.416,"body":"It is one of the most commonly requested"},{"startTime":83.416,"endTime":88.166,"body":"and challenging topics of any person that we coach,"},{"startTime":88.166,"endTime":91.75,"body":"that we work with, and it is all about delegating."},{"startTime":92.166,"endTime":95.458,"body":"How to effectively delegate? What is delegation?"},{"startTime":95.916,"endTime":100.416,"body":"What are the tips? What are the traps? How do you delegate more effectively?"},{"startTime":100.958,"endTime":105.833,"body":"So essentially, all things delegation today. Peter, how does that sound?"},{"startTime":106.125,"endTime":108.791,"body":"Oh, it sounds great. And you can call me whatever you want."},{"startTime":108.958,"endTime":109.958,"body":"You have for years."},{"startTime":109.958,"endTime":110.625,"body":"(laughing)"},{"startTime":110.625,"endTime":115.083,"body":"That's the beauty of being brothers. We've called each other so many things over time."},{"startTime":115.875,"endTime":117.791,"body":"So many things. Oh, I love it."},{"startTime":117.791,"endTime":118.208,"body":"(laughing)"},{"startTime":118.208,"endTime":121.583,"body":"Okay. All right. And so let's start off, though,"},{"startTime":121.583,"endTime":124.25,"body":"with an Insight of the Week."},{"startTime":124.25,"endTime":128.333,"body":"[upbeat music]"},{"startTime":128.833,"endTime":133.166,"body":"What is something, Peter, you were mentioning a very interesting insight"},{"startTime":133.166,"endTime":135.791,"body":"that kind of took me back, I didn't realize."},{"startTime":136.375,"endTime":138.0,"body":"Go ahead and share that if you don't mind."},{"startTime":138.625,"endTime":145.125,"body":"Yeah. So I like learning about how we've ended up where we're at"},{"startTime":145.125,"endTime":147.083,"body":"on certain things we just kind of take for granted,"},{"startTime":147.083,"endTime":149.875,"body":"like what are the origins for these things?"},{"startTime":150.208,"endTime":154.041,"body":"And I learned the other day of the origin"},{"startTime":154.041,"endTime":157.708,"body":"of employer provided health care benefits."},{"startTime":158.333,"endTime":159.75,"body":"And like, when did that all start?"},{"startTime":160.625,"endTime":165.666,"body":"And I learned that it actually is from World War II"},{"startTime":165.666,"endTime":167.875,"body":"and the US involvement in World War II."},{"startTime":168.708,"endTime":175.208,"body":"In 1942, Congress passed what they called the Wage Stabilization Act,"},{"startTime":175.208,"endTime":178.375,"body":"which tried to help stabilize wages, to help stabilize the economy,"},{"startTime":178.375,"endTime":182.125,"body":"so basically all efforts could go toward supporting the war."},{"startTime":182.875,"endTime":188.5,"body":"Well, employers and companies still had to operate, and they still wanted to try and"},{"startTime":188.5,"endTime":191.5,"body":"and attract workers to come work for them"},{"startTime":191.5,"endTime":193.25,"body":"as opposed to their competitor."},{"startTime":194.416,"endTime":198.375,"body":"But they couldn't increase wages, so they got creative."},{"startTime":198.708,"endTime":201.875,"body":"And this is where I think innovation is, you know,"},{"startTime":201.875,"endTime":204.0,"body":"what is it, necessity is the mother of all invention?"},{"startTime":204.625,"endTime":205.833,"body":"You try and get creative."},{"startTime":206.25,"endTime":208.833,"body":"So they said, well, hey, we can't increase wages,"},{"startTime":208.833,"endTime":210.416,"body":"maybe we can provide something else."},{"startTime":210.833,"endTime":215.0,"body":"So this idea of benefits came to be,"},{"startTime":215.0,"endTime":217.125,"body":"and the first one was health insurance."},{"startTime":218.291,"endTime":222.5,"body":"Prior to World War II, only about 18% of Americans had health insurance."},{"startTime":223.083,"endTime":226.75,"body":"The system ran on a fee-for-service system."},{"startTime":227.916,"endTime":232.958,"body":"By the end of World War II, over 30% of Americans had health insurance."},{"startTime":233.833,"endTime":238.875,"body":"So this employer-based benefit really, really worked in that way."},{"startTime":238.875,"endTime":245.5,"body":"And so employers could provide benefits to their employees as a means to attract,"},{"startTime":245.5,"endTime":247.25,"body":"to say, \"Come work for us."},{"startTime":247.25,"endTime":249.125,"body":"will help cover your healthcare.”"},{"startTime":249.708,"endTime":251.5,"body":"- So interesting, so interesting."},{"startTime":251.5,"endTime":253.958,"body":"And so it continues, of course, today,"},{"startTime":253.958,"endTime":257.75,"body":"not just the benefits, but the clever and innovative thinking"},{"startTime":257.75,"endTime":261.0,"body":"of what else can we do to attract talent,"},{"startTime":261.0,"endTime":264.541,"body":"attract and keep and maintain folks here."},{"startTime":265.0,"endTime":267.791,"body":"And yes, benefits, but then of course,"},{"startTime":267.791,"endTime":271.25,"body":"all sorts of other perks of various sorts."},{"startTime":271.875,"endTime":274.708,"body":"And so anyway, very interesting to see,"},{"startTime":274.708,"endTime":275.958,"body":"and now it's just a standard."},{"startTime":276.541,"endTime":279.208,"body":"I mean, you work for an organization, you expect this,"},{"startTime":279.208,"endTime":283.416,"body":"and it's now become, commoditized is maybe too strong,"},{"startTime":283.416,"endTime":285.25,"body":"but it's just an expectation."},{"startTime":285.583,"endTime":287.041,"body":"Yeah, but you think about all the other ways"},{"startTime":287.041,"endTime":290.583,"body":"organizations are trying to differentiate themselves"},{"startTime":290.583,"endTime":293.333,"body":"as opposed to just salary,"},{"startTime":293.333,"endTime":295.666,"body":"'cause that's not always what attracts people."},{"startTime":296.291,"endTime":296.583,"body":"-Mm hmm."},{"startTime":296.583,"endTime":297.416,"body":"You know, it's the environment."},{"startTime":297.625,"endTime":300.166,"body":"You know, you have the classic kind of Silicon Valley,"},{"startTime":300.166,"endTime":302.625,"body":"like we've got a cereal bar in our break room,"},{"startTime":302.625,"endTime":306.083,"body":"you know, or whatever it might be, or so forth."},{"startTime":307.0,"endTime":309.041,"body":"So we'll see where the future takes it"},{"startTime":309.041,"endTime":311.291,"body":"in terms of what are those types of benefits,"},{"startTime":311.291,"endTime":316.041,"body":"those value added enhancements to attract the workforce."},{"startTime":316.625,"endTime":318.0,"body":"'Cause everybody wants top talent."},{"startTime":318.5,"endTime":321.666,"body":"- I like the kombucha on tap approach."},{"startTime":322.083,"endTime":325.166,"body":"So you just have anything on tap, you just ready to go."},{"startTime":325.583,"endTime":329.166,"body":"So yes, and frankly, it might,"},{"startTime":329.166,"endTime":332.791,"body":"it reminds me of all of the employee experience work"},{"startTime":332.791,"endTime":336.0,"body":"that we do, because now it's so important"},{"startTime":336.0,"endTime":338.5,"body":"to be able to map out what the current employee"},{"startTime":338.5,"endTime":341.375,"body":"or leader experience is within an organization"},{"startTime":341.375,"endTime":344.416,"body":"at all of the seven key points"},{"startTime":344.416,"endTime":345.916,"body":"along an employee's life cycle."},{"startTime":346.416,"endTime":349.666,"body":"What is it that they think and feel and experience"},{"startTime":349.666,"endTime":353.0,"body":"at each of those points, whether it's as a candidate"},{"startTime":353.0,"endTime":356.541,"body":"or just joining or learning about their role"},{"startTime":356.541,"endTime":358.791,"body":"or performing at a high level,"},{"startTime":358.791,"endTime":362.833,"body":"or being able to then prepare for promotion and growth,"},{"startTime":362.833,"endTime":365.458,"body":"and/or then exiting the organization."},{"startTime":365.916,"endTime":367.666,"body":"All of these are steps."},{"startTime":368.25,"endTime":371.916,"body":"It's key to then look at that employee experience journey"},{"startTime":371.916,"endTime":374.833,"body":"across an organization and for a leader to reflect,"},{"startTime":374.833,"endTime":376.833,"body":"what am I doing to contribute to that?"},{"startTime":376.958,"endTime":380.625,"body":"Anyway, a topic for perhaps another podcast"},{"startTime":380.625,"endTime":383.333,"body":"to dive deeper into, 'cause there's a lot there."},{"startTime":384.0,"endTime":384.875,"body":"- Well, there is."},{"startTime":385.375,"endTime":386.333,"body":"- Yeah. - There's an awful lot."},{"startTime":386.5,"endTime":389.5,"body":"And even how, as you kind of stopped at that exit"},{"startTime":389.5,"endTime":391.583,"body":"of the employee experience and how that,"},{"startTime":391.583,"endTime":393.5,"body":"actually there's that last phase"},{"startTime":393.5,"endTime":395.458,"body":"that has become more prominent"},{"startTime":395.458,"endTime":397.0,"body":"in recent years of the boomerang."},{"startTime":397.833,"endTime":398.25,"body":"-Mm hmm."},{"startTime":398.25,"endTime":401.875,"body":"Because you want that exit to go as smooth as possible."},{"startTime":401.875,"endTime":403.833,"body":"You want them leaving with positive feelings"},{"startTime":403.833,"endTime":406.5,"body":"about the organization because the likelihood"},{"startTime":406.5,"endTime":409.166,"body":"that they may come back is even higher."},{"startTime":409.916,"endTime":412.666,"body":"- Right, and the messages that they will then share"},{"startTime":412.666,"endTime":415.791,"body":"to other people who might consider joining"},{"startTime":415.791,"endTime":418.5,"body":"either through Glassdoor reviews or LinkedIn posts"},{"startTime":418.5,"endTime":422.291,"body":"or just Thanksgiving dinner table conversations"},{"startTime":422.291,"endTime":423.25,"body":"so they can champion."},{"startTime":423.5,"endTime":427.0,"body":"Yes, critical as we think of all of those employee"},{"startTime":427.0,"endTime":430.0,"body":"experiences and ensuring that there is positive"},{"startTime":430.0,"endTime":433.541,"body":"and they match what people actually experience"},{"startTime":433.541,"endTime":435.083,"body":"with what is espoused as well."},{"startTime":435.625,"endTime":439.166,"body":"- Yeah, and it's that theme that has come up so often"},{"startTime":439.166,"endTime":441.5,"body":"throughout our podcast and as we're consulting"},{"startTime":441.5,"endTime":443.5,"body":"and working with organizations,"},{"startTime":443.5,"endTime":446.958,"body":"It's making sure we're staying focused on both the business"},{"startTime":446.958,"endTime":448.041,"body":"and the people results."},{"startTime":448.625,"endTime":451.75,"body":"You can never be too lopsided on one or the other."},{"startTime":452.5,"endTime":453.916,"body":"You have to keep looking at it."},{"startTime":453.916,"endTime":455.791,"body":"And what we're really highlighting is"},{"startTime":455.791,"endTime":457.541,"body":"you have to monitor the people results."},{"startTime":457.583,"endTime":461.0,"body":"What is that experience that your people are having"},{"startTime":461.0,"endTime":463.458,"body":"across the lifespan that they're with your organization and beyond?"},{"startTime":464.291,"endTime":464.5,"body":"- Yeah."},{"startTime":465.416,"endTime":466.958,"body":"- So fun little tangent there."},{"startTime":468.0,"endTime":468.5,"body":"- That's great."},{"startTime":468.625,"endTime":470.0,"body":"Great Insight of the Week."},{"startTime":470.166,"endTime":470.833,"body":"Thank you, Peter."},{"startTime":471.333,"endTime":474.166,"body":"Always good to keep those fun things in mind"},{"startTime":474.166,"endTime":475.041,"body":"as we keep learning."},{"startTime":475.5,"endTime":479.291,"body":"All right, on to the topic at hand, delegating."},{"startTime":479.541,"endTime":481.916,"body":"As I said, I don't know about you, Peter,"},{"startTime":481.916,"endTime":486.458,"body":"but so many leaders at all levels"},{"startTime":486.458,"endTime":491.041,"body":"who I coach, who any of our consultants or coaches"},{"startTime":491.041,"endTime":493.75,"body":"coach and facilitate and support,"},{"startTime":493.75,"endTime":497.291,"body":"delegating is one of the most common challenges."},{"startTime":497.541,"endTime":500.708,"body":"And the word delegating isn't always the one that's used."},{"startTime":500.875,"endTime":505.125,"body":"It could be workload management, prioritization, time management."},{"startTime":506.0,"endTime":509.666,"body":"There's so many different ways of looking at calendar management, email management."},{"startTime":510.041,"endTime":513.958,"body":"All of this can have implications"},{"startTime":513.958,"endTime":519.625,"body":"with delegating and really looking at to see what can you uniquely do"},{"startTime":519.625,"endTime":520.291,"body":"-Mm hmm."},{"startTime":520.291,"endTime":524.75,"body":"and how do you then spend your time doing that as much as possible."},{"startTime":525.208,"endTime":528.291,"body":"So let me just run through the four steps of delegation."},{"startTime":529.375,"endTime":533.0,"body":"And then let's riff off of these and talk"},{"startTime":533.0,"endTime":536.791,"body":"through what are the challenges, how do we even approach it."},{"startTime":537.125,"endTime":539.708,"body":"So first, identifying the tasks."},{"startTime":540.25,"endTime":542.583,"body":"And this is critical to be able to understand."},{"startTime":543.291,"endTime":544.958,"body":"I often call it make the list."},{"startTime":545.5,"endTime":547.0,"body":"What's the list of everything you do?"},{"startTime":547.708,"endTime":550.625,"body":"Identify the tasks that you can do, what can be delegated."},{"startTime":550.708,"endTime":552.958,"body":"Second, select the who."},{"startTime":553.625,"endTime":554.458,"body":"Select the candidates."},{"startTime":554.708,"endTime":557.875,"body":"Select the people with whom you might delegate,"},{"startTime":557.875,"endTime":559.166,"body":"understanding their strengths,"},{"startTime":559.166,"endTime":561.5,"body":"their performance challenges,"},{"startTime":561.5,"endTime":563.875,"body":"what they want to do for the future anyway, et cetera."},{"startTime":564.291,"endTime":567.541,"body":"The third one, assigning those tasks,"},{"startTime":567.541,"endTime":569.875,"body":"explaining the why, explaining the background,"},{"startTime":569.875,"endTime":571.958,"body":"making sure they have the resources to do it."},{"startTime":572.25,"endTime":573.875,"body":"And then the fourth,"},{"startTime":573.875,"endTime":577.041,"body":"which is oftentimes the most forgotten,"},{"startTime":577.041,"endTime":582.166,"body":"which is following up, to be able to sustain that as well."},{"startTime":582.708,"endTime":585.0,"body":"Okay, Peter, so those are the four steps,"},{"startTime":585.0,"endTime":586.208,"body":"but let's back up."},{"startTime":587.5,"endTime":590.291,"body":"What is the definition of delegating?"},{"startTime":591.208,"endTime":593.625,"body":"What is it that we wanna keep in mind"},{"startTime":593.625,"endTime":595.875,"body":"even before we dive deeper into these steps?"},{"startTime":596.041,"endTime":597.916,"body":"Let's now back up a second."},{"startTime":598.083,"endTime":598.5,"body":"What is it?"},{"startTime":599.0,"endTime":601.875,"body":"I think when we look at delegation, it really is..."},{"startTime":601.875,"endTime":607.291,"body":"it's that process of sharing responsibility for results."},{"startTime":608.416,"endTime":610.75,"body":"I think that's one of the simplest definitions"},{"startTime":610.75,"endTime":611.583,"body":"of delegation."},{"startTime":611.958,"endTime":615.958,"body":"It's the process of sharing responsibility for results."},{"startTime":617.0,"endTime":619.75,"body":"And notice there's not abdication in there."},{"startTime":620.041,"endTime":621.541,"body":"It's not a dump and run."},{"startTime":622.75,"endTime":628.416,"body":"It's a shared responsibility in which you are clearly communicating"},{"startTime":628.416,"endTime":632.75,"body":"results that need to be done, a task that needs to be accomplished,"},{"startTime":632.75,"endTime":635.833,"body":"but you don't take away the responsibility"},{"startTime":635.833,"endTime":640.125,"body":"you have as the delegator with that."},{"startTime":640.416,"endTime":643.375,"body":"So that helps encapsulate, I think, a lot of the processes"},{"startTime":643.375,"endTime":645.666,"body":"as you just went through those four steps."},{"startTime":647.458,"endTime":652.041,"body":"The word \"shared,\" Peter, that's the one we can dwell on for a moment."},{"startTime":652.75,"endTime":659.291,"body":"Because there is this notion that if you're on my team and I say, \"Hey, Peter, can you"},{"startTime":659.291,"endTime":662.541,"body":"please take care of this report each month?"},{"startTime":662.541,"endTime":664.125,"body":"I really would appreciate that."},{"startTime":664.125,"endTime":664.958,"body":"That's great.\""},{"startTime":665.458,"endTime":671.416,"body":"And now it's on your plate, it's off my plate, done."},{"startTime":672.5,"endTime":673.166,"body":"Great."},{"startTime":674.083,"endTime":679.5,"body":"However, isn't there still a shared responsibility of some sort?"},{"startTime":679.875,"endTime":684.625,"body":"It's not the same expectation that I'm going to keep doing it,"},{"startTime":684.625,"endTime":686.708,"body":"but the shared responsibility"},{"startTime":686.708,"endTime":689.958,"body":"for the results is that I then follow up."},{"startTime":690.875,"endTime":693.083,"body":"I then ensure that you have the skills,"},{"startTime":693.083,"endTime":695.041,"body":"the understanding to be able to do it well."},{"startTime":696.0,"endTime":702.333,"body":"And not just to let you surprise me at some point,"},{"startTime":702.333,"endTime":703.208,"body":"but rather to say,"},{"startTime":703.208,"endTime":705.875,"body":"\"Hey, and I would like to see that report"},{"startTime":705.875,"endTime":707.708,"body":"a week before each time,"},{"startTime":707.708,"endTime":710.083,"body":"or I would like to have a check-in before it's due.\""},{"startTime":710.25,"endTime":712.708,"body":"Something, some follow-up,"},{"startTime":712.708,"endTime":715.041,"body":"and this follow-up component"},{"startTime":715.041,"endTime":716.833,"body":"is the essence of the sharing."},{"startTime":717.541,"endTime":721.791,"body":"And again, it's too often kind of forgotten or not done."},{"startTime":722.666,"endTime":724.625,"body":"- Yes, that shared responsibility."},{"startTime":725.291,"endTime":727.916,"body":"And I think this is where in some ways"},{"startTime":727.916,"endTime":731.916,"body":"a lot of individuals experience in school growing up"},{"startTime":731.916,"endTime":734.583,"body":"and being a part of group projects"},{"startTime":734.583,"endTime":737.75,"body":"and teams and other things has contributed"},{"startTime":737.75,"endTime":740.5,"body":"to a reluctance to try and delegate,"},{"startTime":740.5,"endTime":742.791,"body":"to relinquish some of that control."},{"startTime":743.75,"endTime":747.75,"body":"Because many times what happens in group projects,"},{"startTime":747.75,"endTime":751.0,"body":"and as you go in grade school, junior high, high school,"},{"startTime":751.0,"endTime":754.583,"body":"is you have a couple of highly conscientious individuals"},{"startTime":754.583,"endTime":756.0,"body":"(laughing)"},{"startTime":756.0,"endTime":758.25,"body":"who are doing it all,"},{"startTime":758.25,"endTime":760.708,"body":"and others can just kind of skate by"},{"startTime":760.708,"endTime":761.708,"body":"and not have to do anything."},{"startTime":762.375,"endTime":762.875,"body":"Yeah."},{"startTime":762.875,"endTime":765.375,"body":"And maybe those highly conscious individuals"},{"startTime":765.375,"endTime":768.583,"body":"actually aren't allowing other people to do it"},{"startTime":768.583,"endTime":770.958,"body":"because they have a certain standard"},{"startTime":770.958,"endTime":775.583,"body":"or they just can't let go of the control of it all."},{"startTime":775.75,"endTime":778.541,"body":"So there's some personality challenges."},{"startTime":778.833,"endTime":781.916,"body":"There may be some shared history challenges"},{"startTime":781.916,"endTime":786.25,"body":"of why people can struggle with the concept of delegation"},{"startTime":786.25,"endTime":787.708,"body":"even before they try and do it."},{"startTime":788.25,"endTime":790.75,"body":"But then I think even as people try it,"},{"startTime":790.75,"endTime":794.125,"body":"they're not paying attention to all of these four steps."},{"startTime":794.625,"endTime":798.0,"body":"And so their efforts to delegate are not fruitful."},{"startTime":798.791,"endTime":799.083,"body":"- Yeah."},{"startTime":799.333,"endTime":800.541,"body":"- So then they stop trying."},{"startTime":800.875,"endTime":802.333,"body":"And so it's like, fine, I'll just do it."},{"startTime":802.833,"endTime":806.375,"body":"My solution for things is I'm going to throw hours at it,"},{"startTime":806.375,"endTime":808.291,"body":"and that's how I do it,"},{"startTime":808.291,"endTime":811.666,"body":"which is a limiting factor for one's growth and progress,"},{"startTime":811.666,"endTime":813.791,"body":"as well as the growth and progress of others around you."},{"startTime":815.541,"endTime":818.125,"body":"You're hitting on one of the key reasons why."},{"startTime":818.791,"endTime":821.25,"body":"So let's talk for a second, why delegate?"},{"startTime":821.791,"endTime":822.916,"body":"Why is this a need?"},{"startTime":823.041,"endTime":825.0,"body":"Why is this something that's even important?"},{"startTime":825.333,"endTime":827.666,"body":"Why should I consider this as a leader?"},{"startTime":828.291,"endTime":830.833,"body":"And one of the things you mentioned"},{"startTime":830.833,"endTime":834.625,"body":"so key, the ability to delegate to others"},{"startTime":834.625,"endTime":838.333,"body":"is the essence of getting work done through others"},{"startTime":838.333,"endTime":841.708,"body":"and with others instead of just through yourself,"},{"startTime":841.708,"endTime":844.958,"body":"which is one of the key distinctive elements"},{"startTime":844.958,"endTime":848.041,"body":"between an individual contributor mindset"},{"startTime":848.041,"endTime":850.5,"body":"and a leader or manager mindset."},{"startTime":851.041,"endTime":853.583,"body":"The ability to get work done with and through others"},{"startTime":853.583,"endTime":856.25,"body":"and this delegation idea of being"},{"startTime":856.25,"endTime":858.583,"body":"able to then look at the things that I..."},{"startTime":858.583,"endTime":863.166,"body":"I might think I need to do and to say, what can I release?"},{"startTime":863.166,"endTime":868.083,"body":"What can I let go of so that I can spend time doing the things"},{"startTime":868.083,"endTime":870.291,"body":"that I uniquely can do?"},{"startTime":870.916,"endTime":872.291,"body":"So there's that one element."},{"startTime":872.708,"endTime":875.083,"body":"Delegating is very valuable to be"},{"startTime":875.083,"endTime":879.0,"body":"able to help manage workload, one's own workload,"},{"startTime":879.0,"endTime":880.833,"body":"because inevitably, a manager leader"},{"startTime":880.833,"endTime":884.291,"body":"is going to have a lot on their plate by default,"},{"startTime":884.291,"endTime":885.416,"body":"and it keeps growing."},{"startTime":885.875,"endTime":886.25,"body":"OK."},{"startTime":886.666,"endTime":887.583,"body":"How do you look at it?"},{"startTime":887.791,"endTime":888.625,"body":"How do you prioritize?"},{"startTime":889.25,"endTime":893.041,"body":"And how do you then shift accordingly to others?"},{"startTime":893.416,"endTime":896.166,"body":"So the workload element is key."},{"startTime":896.708,"endTime":899.625,"body":"What other reasons, what else is there"},{"startTime":899.625,"endTime":900.916,"body":"as to why we delegate?"},{"startTime":903.0,"endTime":906.416,"body":"Yeah, it helps to build and develop others."},{"startTime":907.333,"endTime":908.75,"body":"It's a great way to look at it."},{"startTime":908.791,"endTime":911.666,"body":"It's a mindset and it's that shift of,"},{"startTime":911.666,"endTime":913.791,"body":"it's not you trying to just offset"},{"startTime":913.791,"endTime":915.5,"body":"all the things you don't wanna do."},{"startTime":916.041,"endTime":916.25,"body":"Right."},{"startTime":917.75,"endTime":921.458,"body":"It's looking and saying, I'm giving my team"},{"startTime":921.458,"endTime":924.583,"body":"or I'm giving somebody else the opportunity to do this."},{"startTime":925.458,"endTime":927.0,"body":"And maybe they haven't done it before."},{"startTime":927.833,"endTime":929.208,"body":"And obviously then at that point,"},{"startTime":929.208,"endTime":931.25,"body":"you need to be sure you're providing a little bit more"},{"startTime":931.25,"endTime":933.125,"body":"support and clarity on that one."},{"startTime":933.625,"endTime":937.0,"body":"But if you look at every task as this is a development"},{"startTime":937.0,"endTime":942.125,"body":"opportunity for somebody else, that's a paradigm shift."},{"startTime":943.666,"endTime":946.041,"body":"And it can help look at, oh, okay,"},{"startTime":946.041,"endTime":947.916,"body":"I'm not just giving this out."},{"startTime":948.541,"endTime":948.958,"body":"-Mm hmm."},{"startTime":949.708,"endTime":953.25,"body":"It's I'm blessing their lives with their ability to do this."},{"startTime":953.916,"endTime":954.916,"body":"Maybe that's a little extreme."},{"startTime":955.083,"endTime":956.541,"body":"(laughing)"},{"startTime":957.25,"endTime":958.916,"body":"- But I like where you're going"},{"startTime":958.916,"endTime":962.083,"body":"because the idea is not just workload for yourself."},{"startTime":963.0,"endTime":965.125,"body":"It is developing other people."},{"startTime":966.0,"endTime":969.916,"body":"And a third reason would be simply being able"},{"startTime":969.916,"endTime":973.666,"body":"to leverage the strengths of each person,"},{"startTime":973.666,"endTime":976.916,"body":"which is very close to that development idea,"},{"startTime":976.916,"endTime":979.75,"body":"you want to then give tasks to people"},{"startTime":979.75,"endTime":982.708,"body":"who are dang good at doing specific things."},{"startTime":983.583,"endTime":986.958,"body":"And it helps leverage you, it helps leverage them."},{"startTime":987.541,"endTime":990.541,"body":"And yes, the development idea also."},{"startTime":991.583,"endTime":992.5,"body":"It's so critical."},{"startTime":992.666,"endTime":994.416,"body":"So delegating for development,"},{"startTime":994.416,"endTime":999.0,"body":"that phrase right there is a powerful one to keep in mind"},{"startTime":999.0,"endTime":1002.25,"body":"'cause you're able to then help challenge other people."},{"startTime":1002.583,"endTime":1004.666,"body":"And whether that's increasing their visibility"},{"startTime":1004.666,"endTime":1007.5,"body":"in the organization, because they're able to do"},{"startTime":1007.5,"endTime":1010.541,"body":"specific tasks with specific individuals,"},{"startTime":1010.541,"endTime":1014.291,"body":"whether it's to help expand and strengthen some areas"},{"startTime":1014.291,"endTime":1017.416,"body":"and improve their skills, whether it's to help them"},{"startTime":1017.416,"endTime":1022.166,"body":"get exposure to specific industries or topics,"},{"startTime":1022.166,"endTime":1026.208,"body":"all of this is powerful and it really sends a message of,"},{"startTime":1026.208,"endTime":1029.416,"body":"I know you on my team, I care about you,"},{"startTime":1029.416,"endTime":1032.041,"body":"and I wanna challenge you,"},{"startTime":1032.041,"endTime":1033.875,"body":"which is one of the most effective ways"},{"startTime":1033.875,"endTime":1035.5,"body":"of being able to convey,"},{"startTime":1035.5,"endTime":1037.5,"body":"I believe you can make a difference."},{"startTime":1038.208,"endTime":1040.541,"body":"And here, I wanna give you something"},{"startTime":1040.541,"endTime":1042.25,"body":"to help you make a difference as well."},{"startTime":1042.916,"endTime":1044.708,"body":"And the other element is,"},{"startTime":1044.708,"endTime":1047.666,"body":"sometimes what we delegate"},{"startTime":1047.666,"endTime":1050.625,"body":"might actually be part of the other person's job"},{"startTime":1050.625,"endTime":1051.666,"body":"in the first place."},{"startTime":1051.833,"endTime":1052.791,"body":"(laughing)"},{"startTime":1053.0,"endTime":1053.583,"body":"Yup."},{"startTime":1053.791,"endTime":1056.458,"body":"This is where it starts getting a little wacky,"},{"startTime":1056.458,"endTime":1057.541,"body":"what we do as humans."},{"startTime":1058.0,"endTime":1062.166,"body":"We will take these other responsibilities"},{"startTime":1062.166,"endTime":1066.916,"body":"onto us as a manager, and yet it actually can"},{"startTime":1066.916,"endTime":1070.916,"body":"and should sometimes be done by others, but we keep it."},{"startTime":1071.416,"endTime":1075.125,"body":"And oftentimes for good reasons, we care about the people,"},{"startTime":1075.125,"endTime":1081.041,"body":"they're so overwhelmed, or we believe we do it so dang well"},{"startTime":1081.041,"endTime":1082.583,"body":"and we don't wanna let go."},{"startTime":1083.458,"endTime":1087.041,"body":"And I heard years ago that when you don't delegate,"},{"startTime":1087.041,"endTime":1090.041,"body":"you're actually insulting your team."},{"startTime":1091.5,"endTime":1093.166,"body":"And I thought that was a little strong"},{"startTime":1093.166,"endTime":1094.458,"body":"until I kept thinking about it."},{"startTime":1094.916,"endTime":1099.041,"body":"And I'm like, actually, you're insulting them in a way"},{"startTime":1099.041,"endTime":1102.458,"body":"that you're not allowing them to do the very job"},{"startTime":1102.458,"endTime":1104.0,"body":"that they were hired to do."},{"startTime":1104.333,"endTime":1106.375,"body":"And part of that is to do stretch assignments."},{"startTime":1106.583,"endTime":1108.708,"body":"Part of that is to help support you,"},{"startTime":1108.708,"endTime":1112.833,"body":"help support the team, do other additional areas"},{"startTime":1112.833,"endTime":1116.416,"body":"that help them within their, yes, general role,"},{"startTime":1116.416,"endTime":1118.583,"body":"but to stretch and to learn."},{"startTime":1119.791,"endTime":1123.666,"body":"- And to expand on that, even taking it one step level"},{"startTime":1123.666,"endTime":1129.166,"body":"or one step further, it's you are impairing the growth"},{"startTime":1129.166,"endTime":1131.416,"body":"and efficiency of your organization."},{"startTime":1133.583,"endTime":1135.625,"body":"Because there can be this mindset of,"},{"startTime":1135.625,"endTime":1137.541,"body":"I have value to this organization."},{"startTime":1137.666,"endTime":1140.916,"body":"I have value to this team because I am the only person"},{"startTime":1140.916,"endTime":1142.25,"body":"who can do this as well."},{"startTime":1142.833,"endTime":1145.083,"body":"Nobody else can do it as good as I can,"},{"startTime":1145.083,"endTime":1146.291,"body":"or as well as I can."},{"startTime":1146.708,"endTime":1150.083,"body":"And that is a limiting, very restrictive mindset."},{"startTime":1150.5,"endTime":1152.583,"body":"So you're creating bottlenecks within a system."},{"startTime":1153.458,"endTime":1156.5,"body":"And we know that bottlenecks are fundamental"},{"startTime":1156.5,"endTime":1158.333,"body":"inefficiency to a flow."},{"startTime":1159.458,"endTime":1163.75,"body":"So by expanding and allowing others to build their"},{"startTime":1163.75,"endTime":1165.791,"body":"and enhance their skillset to cross train,"},{"startTime":1165.791,"endTime":1168.166,"body":"to build and to do these things,"},{"startTime":1168.166,"endTime":1172.458,"body":"not only are you potentially freeing up time for yourself,"},{"startTime":1172.458,"endTime":1174.625,"body":"we've highlighted your developing others,"},{"startTime":1174.625,"endTime":1176.916,"body":"you're also helping to enhance the optimization"},{"startTime":1176.916,"endTime":1180.541,"body":"of the organization by having more efficient mechanisms."},{"startTime":1181.25,"endTime":1181.458,"body":"- Yeah."},{"startTime":1182.541,"endTime":1183.625,"body":"Oh, so good."},{"startTime":1183.625,"endTime":1185.083,"body":"So two other points with this."},{"startTime":1185.625,"endTime":1190.625,"body":"One is delegation actually helps avoid"},{"startTime":1190.625,"endTime":1193.916,"body":"the compression of levels"},{"startTime":1193.916,"endTime":1196.458,"body":"because too often in organizations,"},{"startTime":1196.458,"endTime":1199.666,"body":"you may have a director who really is actually"},{"startTime":1199.666,"endTime":1201.666,"body":"acting like a manager"},{"startTime":1201.666,"endTime":1205.0,"body":"or a manager who's actually really acting like a supervisor,"},{"startTime":1205.0,"endTime":1207.75,"body":"or a supervisor who's actually really acting"},{"startTime":1207.75,"endTime":1210.208,"body":"like an individual contributor,"},{"startTime":1210.208,"endTime":1216.625,"body":"because they're not willing to let go of previous tasks,"},{"startTime":1216.625,"endTime":1220.5,"body":"a previous identity, and then assume"},{"startTime":1220.5,"endTime":1222.875,"body":"and build up to a different level."},{"startTime":1223.666,"endTime":1226.166,"body":"And delegating is one of those ways"},{"startTime":1226.166,"endTime":1229.375,"body":"that helps people recognize, wait a minute,"},{"startTime":1229.375,"endTime":1232.708,"body":"what is it that I, in my role,"},{"startTime":1232.708,"endTime":1235.541,"body":"not because I'm better than other people,"},{"startTime":1235.541,"endTime":1239.0,"body":"no, my role needs to focus,"},{"startTime":1239.0,"endTime":1240.541,"body":"which leads to the second point."},{"startTime":1241.291,"endTime":1244.333,"body":"So all of the work that we do in healthcare,"},{"startTime":1244.333,"endTime":1247.333,"body":"there is a great phrase, and I love this phrase,"},{"startTime":1247.333,"endTime":1250.125,"body":"it's to work at the top of your license."},{"startTime":1251.916,"endTime":1254.5,"body":"In other words, you go to your annual physical,"},{"startTime":1254.5,"endTime":1256.875,"body":"you talk to your primary care doc,"},{"startTime":1256.875,"endTime":1261.333,"body":"and he or she, they absolutely have the skills"},{"startTime":1261.333,"endTime":1265.375,"body":"to be able to take your weight and your blood pressure"},{"startTime":1265.375,"endTime":1266.083,"body":"and your height."},{"startTime":1267.125,"endTime":1267.875,"body":"They don't."},{"startTime":1268.625,"endTime":1271.041,"body":"There's a medical assistant"},{"startTime":1271.041,"endTime":1273.083,"body":"to be able to then take care of that."},{"startTime":1273.666,"endTime":1275.583,"body":"And that's the top of their license."},{"startTime":1275.75,"endTime":1276.75,"body":"They do that work."},{"startTime":1277.208,"endTime":1280.5,"body":"And it's not good or bad, it's just how to divide out"},{"startTime":1280.5,"endTime":1285.041,"body":"so that the primary care doc is able to do the things"},{"startTime":1285.041,"endTime":1288.5,"body":"that is at the top of his or her license,"},{"startTime":1288.5,"endTime":1290.958,"body":"the kinds of examination, the kinds of questions,"},{"startTime":1290.958,"endTime":1293.833,"body":"the kinds of interventions and prescriptions"},{"startTime":1293.833,"endTime":1296.291,"body":"that other people cannot do."},{"startTime":1296.958,"endTime":1300.333,"body":"And delegating is one of those things to help us"},{"startTime":1300.333,"endTime":1303.208,"body":"all work at the top of our license,"},{"startTime":1303.208,"endTime":1306.0,"body":"avoid this compression of levels"},{"startTime":1306.0,"endTime":1309.583,"body":"so that a VP can do the things that only a VP can do."},{"startTime":1310.5,"endTime":1312.25,"body":"And a director can do the things"},{"startTime":1312.25,"endTime":1313.791,"body":"that only a director could do,"},{"startTime":1313.791,"endTime":1316.583,"body":"not because it's an ego trip,"},{"startTime":1316.583,"endTime":1323.833,"body":"but because division of labor and the design of decision-making rights"},{"startTime":1323.833,"endTime":1325.791,"body":"is clearly articulated."},{"startTime":1326.416,"endTime":1331.375,"body":"Otherwise, it's really compressed and people are doing each other's jobs,"},{"startTime":1331.375,"endTime":1336.958,"body":"which is counter to anything we would want to have happen as well."},{"startTime":1338.208,"endTime":1341.625,"body":"I mean, this is one of the core fundamental messages of delegation."},{"startTime":1341.625,"endTime":1347.333,"body":"You have just articulated so well of working to the top of your license."},{"startTime":1348.5,"endTime":1349.916,"body":"When individuals are promoted"},{"startTime":1349.916,"endTime":1351.791,"body":"and they advance within an organization,"},{"startTime":1351.791,"endTime":1355.958,"body":"it's important to recognize what am I going to stop doing"},{"startTime":1355.958,"endTime":1357.166,"body":"now that I'm in a new role?"},{"startTime":1358.041,"endTime":1360.5,"body":"Because if I don't stop doing things,"},{"startTime":1360.5,"endTime":1362.375,"body":"I'm not going to have the bandwidth"},{"startTime":1362.375,"endTime":1365.083,"body":"to add on everything else I need to do in the new role."},{"startTime":1365.875,"endTime":1368.375,"body":"And I'm getting in the way of others developing"},{"startTime":1368.375,"endTime":1370.583,"body":"and all the other things we've been talking about here"},{"startTime":1370.583,"endTime":1371.833,"body":"for the first part of this episode."},{"startTime":1372.5,"endTime":1374.625,"body":"That is just such a powerful phrase,"},{"startTime":1374.625,"endTime":1376.208,"body":"work to the top of your license."},{"startTime":1376.708,"endTime":1377.375,"body":"I love that."},{"startTime":1378.5,"endTime":1382.75,"body":"So let's jump back into these steps of delegation"},{"startTime":1382.75,"endTime":1385.708,"body":"as we've spent some time talking about the why"},{"startTime":1385.708,"endTime":1388.458,"body":"of delegation, of why we need to do it"},{"startTime":1388.458,"endTime":1389.708,"body":"and the benefits from it."},{"startTime":1390.291,"endTime":1393.0,"body":"As we first try and ID the task,"},{"startTime":1393.0,"endTime":1394.458,"body":"it's really, it's the what."},{"startTime":1395.125,"endTime":1398.458,"body":"What are those things to delegate"},{"startTime":1398.458,"endTime":1401.333,"body":"and how we can figure that out and prioritize it."},{"startTime":1401.333,"endTime":1403.791,"body":"It can be whiteboarded, it can be, you know,"},{"startTime":1403.791,"endTime":1406.125,"body":"have it on a spreadsheet, look at the job description."},{"startTime":1406.625,"endTime":1409.416,"body":"What a great exercise is, look back in one's calendar"},{"startTime":1409.416,"endTime":1412.166,"body":"over the previous month to make a tally"},{"startTime":1412.166,"endTime":1413.958,"body":"of all the things you're doing"},{"startTime":1413.958,"endTime":1416.5,"body":"and then start to categorize those"},{"startTime":1416.5,"endTime":1419.875,"body":"which are uniquely needed for you to accomplish."},{"startTime":1422.041,"endTime":1424.0,"body":"- Yep, and then of course, having a conversation"},{"startTime":1424.0,"endTime":1426.208,"body":"with your boss to prioritize."},{"startTime":1427.125,"endTime":1431.5,"body":"And so this gets at a fantastic tool"},{"startTime":1431.5,"endTime":1433.5,"body":"called the Eisenhower Matrix."},{"startTime":1434.333,"endTime":1437.5,"body":"And it's actually, some of the articles on our website,"},{"startTime":1437.5,"endTime":1439.916,"body":"they're some of the most popular ones"},{"startTime":1439.916,"endTime":1441.541,"body":"all around the Eisenhower Matrix."},{"startTime":1442.291,"endTime":1443.625,"body":"- From President Eisenhower."},{"startTime":1444.083,"endTime":1445.416,"body":"- Right, right. - That's where it's from."},{"startTime":1446.333,"endTime":1449.875,"body":"- Exactly, and it's a fairly simple approach,"},{"startTime":1449.875,"endTime":1453.375,"body":"but it helps identify that first step, the task."},{"startTime":1453.875,"endTime":1458.25,"body":"So Peter, when something is high urgent,"},{"startTime":1458.25,"endTime":1459.083,"body":"oh, I'll clarify."},{"startTime":1459.5,"endTime":1465.0,"body":"So it's a two by two grid and the two variables,"},{"startTime":1465.0,"endTime":1468.0,"body":"urgency, high and low urgency,"},{"startTime":1468.0,"endTime":1470.625,"body":"and importance, high and low importance."},{"startTime":1471.333,"endTime":1473.625,"body":"And then you see how these intersect"},{"startTime":1473.625,"endTime":1476.75,"body":"and it provides guidance as to what you want to do"},{"startTime":1476.75,"endTime":1478.833,"body":"or not do with delegation."},{"startTime":1479.166,"endTime":1484.583,"body":"- Okay, Peter, so when it's high urgent and high importance,"},{"startTime":1484.583,"endTime":1485.125,"body":"what do you do?"},{"startTime":1485.625,"endTime":1486.458,"body":"What's the guidance?"},{"startTime":1487.291,"endTime":1488.666,"body":"- You do it now."},{"startTime":1489.208,"endTime":1491.875,"body":"Like you prioritize those things."},{"startTime":1493.291,"endTime":1496.375,"body":"Those are the big rocks that you've got to get done"},{"startTime":1496.375,"endTime":1498.875,"body":"because it's high urgency, high importance."},{"startTime":1499.791,"endTime":1503.833,"body":"So that's actually one of the easiest ones to answer"},{"startTime":1503.833,"endTime":1504.5,"body":"as you look at it."},{"startTime":1504.5,"endTime":1504.958,"body":"So..."},{"startTime":1506.125,"endTime":1507.083,"body":"- Yeah, please keep going."},{"startTime":1507.583,"endTime":1508.625,"body":"- Then as we take it,"},{"startTime":1508.625,"endTime":1511.0,"body":"but if you have high importance,"},{"startTime":1511.0,"endTime":1513.625,"body":"but the urgency isn't quite as high,"},{"startTime":1513.625,"endTime":1514.708,"body":"so it's lower urgency."},{"startTime":1514.875,"endTime":1515.958,"body":"What do we do with that one, Daniel?"},{"startTime":1516.958,"endTime":1519.75,"body":"- So that is where we can kind of plan it out."},{"startTime":1520.333,"endTime":1521.5,"body":"We can schedule it."},{"startTime":1521.5,"endTime":1524.291,"body":"We can take a moment and sit back and say,"},{"startTime":1524.291,"endTime":1525.416,"body":"yep, it's important."},{"startTime":1525.583,"endTime":1526.791,"body":"We got a little bit of time."},{"startTime":1527.291,"endTime":1528.166,"body":"Let's think through this."},{"startTime":1528.583,"endTime":1531.041,"body":"And what is so helpful about this is"},{"startTime":1531.041,"endTime":1534.208,"body":"you can then be really planful."},{"startTime":1534.375,"endTime":1536.333,"body":"That's not a real word, but I like to use it."},{"startTime":1536.75,"endTime":1541.666,"body":"Planful and identify when and how you will delegate what tasks."},{"startTime":1542.291,"endTime":1543.375,"body":"What tasks will you do?"},{"startTime":1543.875,"endTime":1545.041,"body":"How are you going to be following up?"},{"startTime":1545.333,"endTime":1548.166,"body":"What's the mechanism by which we're going to be updating each other?"},{"startTime":1548.541,"endTime":1549.916,"body":"We're going to be looking at deadlines."},{"startTime":1550.333,"endTime":1551.958,"body":"We're going to be looking to see what resources."},{"startTime":1552.208,"endTime":1553.25,"body":"Who else do we need to include?"},{"startTime":1553.583,"endTime":1559.833,"body":"This is where you plan because it's not quite as urgent, but it is highly important."},{"startTime":1560.583,"endTime":1561.625,"body":"So this is where you plan."},{"startTime":1561.916,"endTime":1565.333,"body":"And then build in delegation throughout the process."},{"startTime":1565.416,"endTime":1567.083,"body":"Okay, so those are two,"},{"startTime":1567.083,"endTime":1569.125,"body":"that's when it's highly important."},{"startTime":1570.375,"endTime":1574.666,"body":"What about if it is really urgent,"},{"startTime":1574.666,"endTime":1576.083,"body":"but it's not that important?"},{"startTime":1578.125,"endTime":1581.083,"body":"- Yeah, these are great opportunities,"},{"startTime":1581.083,"endTime":1583.0,"body":"low-hanging fruit for delegation."},{"startTime":1584.583,"endTime":1587.5,"body":"It's an opportunity to empower others,"},{"startTime":1587.5,"endTime":1590.25,"body":"to develop the skills in them"},{"startTime":1590.25,"endTime":1592.375,"body":"as you're able to help train them how to do this,"},{"startTime":1592.375,"endTime":1594.833,"body":"'cause it really is an urgent thing"},{"startTime":1594.833,"endTime":1597.833,"body":"that has to get done, but because of the lower level"},{"startTime":1597.833,"endTime":1600.916,"body":"of importance, if there are some mess ups,"},{"startTime":1600.916,"endTime":1603.291,"body":"if there are some errors along the way,"},{"startTime":1603.291,"endTime":1604.916,"body":"there is time to fix it."},{"startTime":1605.458,"endTime":1608.833,"body":"And it's not gonna crash the whole company"},{"startTime":1608.833,"endTime":1609.5,"body":"as you're doing it."},{"startTime":1609.625,"endTime":1611.541,"body":"So that's a little hanging fruit for delegation."},{"startTime":1612.666,"endTime":1615.0,"body":"- Yeah, and even if there isn't necessarily as much time"},{"startTime":1615.0,"endTime":1617.458,"body":"because it's urgent, it's kind of,"},{"startTime":1617.458,"endTime":1620.0,"body":"I often think of decisions as a one-way door"},{"startTime":1620.0,"endTime":1620.833,"body":"or a two-way door."},{"startTime":1621.541,"endTime":1624.041,"body":"The one-way door, you can't go back and fix it very easily."},{"startTime":1624.375,"endTime":1626.833,"body":"but a two-way door, you can go back quickly and fix it."},{"startTime":1627.208,"endTime":1631.208,"body":"And if it's not as important, usually the risk factor,"},{"startTime":1631.208,"endTime":1634.041,"body":"or it's not as expensive of a decision,"},{"startTime":1634.041,"endTime":1636.333,"body":"you can usually go back and adjust it,"},{"startTime":1636.333,"endTime":1638.666,"body":"either in real time or the next time."},{"startTime":1639.083,"endTime":1640.083,"body":"You can then update it."},{"startTime":1640.416,"endTime":1642.5,"body":"So like, for example, reports."},{"startTime":1643.583,"endTime":1647.0,"body":"Doing a weekly or monthly report is a great example"},{"startTime":1647.0,"endTime":1649.583,"body":"because there's urgency in terms of a timing"},{"startTime":1649.583,"endTime":1650.333,"body":"when it's needed."},{"startTime":1651.375,"endTime":1654.583,"body":"The importance, it might be lower"},{"startTime":1654.583,"endTime":1656.541,"body":"because it's one of many data points."},{"startTime":1656.791,"endTime":1658.375,"body":"And so people can then learn."},{"startTime":1658.708,"endTime":1661.375,"body":"And it's oftentimes the routinized,"},{"startTime":1661.375,"endTime":1664.833,"body":"the routine aspects of a person's job"},{"startTime":1664.833,"endTime":1666.583,"body":"can fit in this category."},{"startTime":1667.25,"endTime":1669.041,"body":"Because it's, yeah, I mean,"},{"startTime":1669.041,"endTime":1671.458,"body":"there's some level of importance, but it's not super high."},{"startTime":1672.0,"endTime":1673.333,"body":"And the urgency though,"},{"startTime":1673.333,"endTime":1674.75,"body":"is there with some level of timeliness."},{"startTime":1675.583,"endTime":1677.25,"body":"Okay, how do we delegate?"},{"startTime":1677.708,"endTime":1679.875,"body":"How do we routinize some of this?"},{"startTime":1680.208,"endTime":1684.583,"body":"And again, this is where I'll put a plug in for AI agents"},{"startTime":1684.583,"endTime":1687.541,"body":"as well, you know, that you can then look to see"},{"startTime":1687.541,"endTime":1689.0,"body":"who shall I delegate to?"},{"startTime":1689.0,"endTime":1690.166,"body":"And we'll get to that in a second."},{"startTime":1690.75,"endTime":1694.708,"body":"But especially on your team, who can I leverage?"},{"startTime":1695.416,"endTime":1698.5,"body":"Anyway, so that's an ideal place to delegate."},{"startTime":1698.75,"endTime":1703.25,"body":"And then the fourth area where it's not as urgent as much"},{"startTime":1703.25,"endTime":1705.0,"body":"and it's not quite as important."},{"startTime":1706.0,"endTime":1707.041,"body":"What do you do with that, Peter?"},{"startTime":1708.958,"endTime":1710.625,"body":"- Ask a question, why are we doing this?"},{"startTime":1712.0,"endTime":1714.25,"body":"- That's absolutely correct, yes."},{"startTime":1714.458,"endTime":1716.625,"body":"- It's like, how can we stop this?"},{"startTime":1717.166,"endTime":1719.791,"body":"And maybe it's a conversation to understand,"},{"startTime":1719.791,"endTime":1722.208,"body":"is this truly more important than you might think it is?"},{"startTime":1723.0,"endTime":1725.041,"body":"It's here for a reason, but you wanna make sure"},{"startTime":1725.041,"endTime":1728.958,"body":"you're not just continuing an artifact or a legacy"},{"startTime":1728.958,"endTime":1732.583,"body":"of a former system or tradition or management team."},{"startTime":1733.541,"endTime":1733.666,"body":"- Yeah."},{"startTime":1733.958,"endTime":1735.291,"body":"- Is it still relevant now?"},{"startTime":1735.708,"endTime":1738.166,"body":"And if it truly is low importance, low urgency,"},{"startTime":1738.166,"endTime":1739.208,"body":"then let's get rid of it."},{"startTime":1741.208,"endTime":1744.0,"body":"- Totally, it's challenging ourselves to pause it,"},{"startTime":1744.0,"endTime":1746.0,"body":"to stop it, to put it aside."},{"startTime":1746.416,"endTime":1749.791,"body":"And it might be something that we really like,"},{"startTime":1749.791,"endTime":1753.5,"body":"but it is not as important and as urgent"},{"startTime":1753.5,"endTime":1754.958,"body":"as so many other things."},{"startTime":1755.166,"endTime":1759.291,"body":"Okay, so now as we kind of understand the what,"},{"startTime":1759.291,"endTime":1761.333,"body":"this next step of the who."},{"startTime":1761.833,"endTime":1765.083,"body":"And we talked about looking at our teams,"},{"startTime":1765.083,"endTime":1767.5,"body":"looking at their strengths, their opportunities,"},{"startTime":1767.5,"endTime":1770.625,"body":"their interests, their career aspirations,"},{"startTime":1770.625,"endTime":1776.625,"body":"and being very strategic about who to ask to do what with."},{"startTime":1777.25,"endTime":1780.708,"body":"However, Peter, what if you have a team"},{"startTime":1780.708,"endTime":1783.291,"body":"that you do not have confidence in?"},{"startTime":1784.375,"endTime":1785.458,"body":"Maybe they're newer."},{"startTime":1786.416,"endTime":1788.916,"body":"Maybe their performance has been inconsistent."},{"startTime":1789.958,"endTime":1791.583,"body":"How do you manage that?"},{"startTime":1791.833,"endTime":1793.375,"body":"What do you do when somebody's like,"},{"startTime":1793.375,"endTime":1796.916,"body":"\"I wanna delegate, but my team's not ready.\""},{"startTime":1797.666,"endTime":1798.0,"body":"Yeah."},{"startTime":1798.791,"endTime":1801.166,"body":"I think this is where the prioritization step"},{"startTime":1801.166,"endTime":1802.75,"body":"that we just went through is really important."},{"startTime":1803.041,"endTime":1804.875,"body":"And you're gonna give them those tasks"},{"startTime":1804.875,"endTime":1807.041,"body":"that are the two-way doors,"},{"startTime":1807.041,"endTime":1810.416,"body":"where there's room for some development,"},{"startTime":1810.416,"endTime":1812.0,"body":"there's room for some mistakes,"},{"startTime":1812.0,"endTime":1813.666,"body":"there's room for some failure,"},{"startTime":1813.666,"endTime":1815.5,"body":"but you gotta give them the opportunity to grow."},{"startTime":1815.916,"endTime":1818.25,"body":"And this is where I'll actually pull in a little bit"},{"startTime":1818.25,"endTime":1822.208,"body":"of the situational leadership mindset"},{"startTime":1822.208,"endTime":1824.041,"body":"of which the two axes there,"},{"startTime":1824.041,"endTime":1826.583,"body":"you're looking at how much you're directing"},{"startTime":1826.583,"endTime":1828.708,"body":"and how much you're supporting others."},{"startTime":1829.416,"endTime":1833.0,"body":"And it's going to require a high level of direction."},{"startTime":1833.708,"endTime":1835.5,"body":"It's getting down very detailed"},{"startTime":1835.5,"endTime":1837.458,"body":"so that then they can build that muscle"},{"startTime":1837.458,"endTime":1840.708,"body":"to be able to know how to do that task or to perform it."},{"startTime":1841.375,"endTime":1844.791,"body":"And a lot of leaders don't like that"},{"startTime":1844.791,"endTime":1846.25,"body":"because it feels like micromanaging."},{"startTime":1846.75,"endTime":1848.541,"body":"It feels like it takes a lot of extra time"},{"startTime":1848.541,"endTime":1849.75,"body":"to train them how to do it."},{"startTime":1850.666,"endTime":1853.041,"body":"But it's taking that long, you know,"},{"startTime":1853.041,"endTime":1856.0,"body":"second horizon perspective of,"},{"startTime":1856.0,"endTime":1858.583,"body":"okay, if I invest the extra hour or two or day"},{"startTime":1858.583,"endTime":1862.041,"body":"or three here, it's going to pay dividends down the road"},{"startTime":1862.041,"endTime":1864.333,"body":"because then they can do it more on their own."},{"startTime":1865.208,"endTime":1866.333,"body":"- Yeah, for sure."},{"startTime":1866.916,"endTime":1869.916,"body":"And the other perspective I might add is"},{"startTime":1869.916,"endTime":1872.583,"body":"if they fundamentally do not trust their team"},{"startTime":1872.583,"endTime":1875.5,"body":"to then be able to delegate to them,"},{"startTime":1875.5,"endTime":1878.5,"body":"then I might suggest delegation is not what you focus on."},{"startTime":1878.958,"endTime":1879.458,"body":"- Right."},{"startTime":1880.166,"endTime":1883.0,"body":"- What you wanna focus on is it's now time"},{"startTime":1883.0,"endTime":1885.791,"body":"to build your team and elevate expectations"},{"startTime":1885.791,"endTime":1887.791,"body":"so that you can delegate,"},{"startTime":1887.791,"endTime":1892.875,"body":"because that is critical for you to be a successful leader and for"},{"startTime":1892.875,"endTime":1894.833,"body":"the organization to grow."},{"startTime":1895.75,"endTime":1902.083,"body":"Okay, so then the two other steps, assigning the task and then following up."},{"startTime":1902.583,"endTime":1911.791,"body":"This assigning idea, the challenges around this, too often it's done quickly, it's done"},{"startTime":1911.791,"endTime":1915.041,"body":"unilaterally, it's done through an email,"},{"startTime":1915.041,"endTime":1918.666,"body":"without being able to hear what the other person understood."},{"startTime":1919.583,"endTime":1922.75,"body":"And thus, you then get surprises later on."},{"startTime":1922.75,"endTime":1925.416,"body":"And you're like, you viewed it that way?"},{"startTime":1926.0,"endTime":1926.208,"body":"Huh?"},{"startTime":1926.666,"endTime":1928.666,"body":"Instead of sitting down, understanding,"},{"startTime":1928.666,"endTime":1931.375,"body":"it could be a virtual, it could be a Teams call,"},{"startTime":1931.375,"endTime":1935.708,"body":"whatever it is, making sure they understand,"},{"startTime":1935.708,"endTime":1939.791,"body":"and they are able to then have the resources"},{"startTime":1939.791,"endTime":1942.625,"body":"and be able to have the skill sets,"},{"startTime":1942.625,"endTime":1946.458,"body":"and you can explain the why behind it."},{"startTime":1946.541,"endTime":1948.958,"body":"And one of the great tools I love to introduce"},{"startTime":1948.958,"endTime":1951.375,"body":"is the So That tool."},{"startTime":1952.833,"endTime":1957.208,"body":"It's, can you please create this report every Tuesday"},{"startTime":1957.208,"endTime":1960.416,"body":"so that I am informed when I go"},{"startTime":1960.416,"endTime":1963.166,"body":"into the weekly leadership team meetings,"},{"startTime":1963.166,"endTime":1968.25,"body":"and we can all be able to then have a more informed decision"},{"startTime":1968.25,"endTime":1969.583,"body":"around as a team."},{"startTime":1970.916,"endTime":1971.125,"body":"- Yep."},{"startTime":1971.291,"endTime":1971.833,"body":"- Thank you."},{"startTime":1972.0,"endTime":1975.125,"body":"Oh, it helps you as well as our own team."},{"startTime":1975.875,"endTime":1976.291,"body":"Got it."},{"startTime":1976.708,"endTime":1979.875,"body":"And we sometimes forget to say the why."},{"startTime":1980.083,"endTime":1982.416,"body":"So that tool, the two words,"},{"startTime":1982.416,"endTime":1985.333,"body":"so that forces us, very helpful."},{"startTime":1986.416,"endTime":1987.541,"body":"- Oh, it's a powerful tool."},{"startTime":1987.625,"endTime":1991.416,"body":"And I think really these last two parts of delegating"},{"startTime":1991.416,"endTime":1993.416,"body":"really kind of blur into each other"},{"startTime":1993.416,"endTime":1996.208,"body":"because you can't clearly communicate"},{"startTime":1996.208,"endTime":1999.083,"body":"without building in those support steps, those stages."},{"startTime":1999.25,"endTime":2001.5,"body":"It's not only establishing what they're trying to get done,"},{"startTime":2001.5,"endTime":2005.083,"body":"it's the why, but then when are the benchmarks for reporting?"},{"startTime":2005.625,"endTime":2007.541,"body":"What are the expectations for follow-up?"},{"startTime":2007.958,"endTime":2009.0,"body":"When are the clear deadlines?"},{"startTime":2009.875,"endTime":2012.625,"body":"When are those touch points for you to check in"},{"startTime":2012.625,"endTime":2016.125,"body":"or them to come to you so that you're knowing"},{"startTime":2016.125,"endTime":2018.791,"body":"what that level of support is required for them?"},{"startTime":2019.416,"endTime":2021.0,"body":"That way, it's clear expectations."},{"startTime":2021.166,"endTime":2023.333,"body":"They're not frustrated by you checking in every day."},{"startTime":2024.333,"endTime":2025.791,"body":"You've laid that out, saying,"},{"startTime":2025.791,"endTime":2027.708,"body":"I'm gonna follow up every day on this one,"},{"startTime":2027.708,"endTime":2030.25,"body":"or wait a minute, I haven't heard from you in three weeks."},{"startTime":2030.791,"endTime":2032.333,"body":"Did you still want me to do this?"},{"startTime":2032.916,"endTime":2035.041,"body":"I mean, those are extreme examples,"},{"startTime":2035.041,"endTime":2036.666,"body":"but as you're communicating,"},{"startTime":2036.666,"endTime":2039.291,"body":"it's also communicating that plan"},{"startTime":2039.291,"endTime":2041.583,"body":"to reinforce the support behind."},{"startTime":2042.458,"endTime":2042.583,"body":"- Yeah."},{"startTime":2043.625,"endTime":2046.875,"body":"And you're getting at that fourth point so well,"},{"startTime":2046.875,"endTime":2047.625,"body":"that follow-up."},{"startTime":2048.041,"endTime":2050.791,"body":"And I'll often just ask that big question,"},{"startTime":2050.791,"endTime":2052.416,"body":"which is, what's the date?"},{"startTime":2054.041,"endTime":2055.416,"body":"When are you following up,"},{"startTime":2055.416,"endTime":2059.583,"body":"either when it's finished or more likely as a check-in point."},{"startTime":2060.375,"endTime":2065.041,"body":"And have you set the expectations so that they follow up with you?"},{"startTime":2066.416,"endTime":2069.833,"body":"So you can say, \"Yep, in our next one-on-one in two days, please,"},{"startTime":2069.833,"endTime":2072.833,"body":"I'd like to hear your initial plan and thoughts around what you'd like to do.\""},{"startTime":2073.625,"endTime":2077.25,"body":"Boom. Date and specific action."},{"startTime":2078.416,"endTime":2082.541,"body":"There is always a need to then say, \"What's the next step?\""},{"startTime":2083.166,"endTime":2087.25,"body":"To put a date and a follow-up and it's not just all on you."},{"startTime":2087.25,"endTime":2088.083,"body":"It is shared."},{"startTime":2088.791,"endTime":2092.958,"body":"Yes, but put it increasingly more on their shoulders"},{"startTime":2092.958,"endTime":2093.166,"body":"Yeah"},{"startTime":2093.291,"endTime":2097.458,"body":"to come to you with challenges with updates and"},{"startTime":2097.458,"endTime":2101.416,"body":"for you to be clear about the dates that they need to abide by."},{"startTime":2102.958,"endTime":2106.791,"body":"It's so important. Well, this has been great to dive into delegating"},{"startTime":2106.791,"endTime":2110.583,"body":"We've been looking forward to doing this for a while because it's so needed"},{"startTime":2110.958,"endTime":2113.666,"body":"So as we wrap this up Daniel, Lightning Round."},{"startTime":2114.083,"endTime":2118.041,"body":"[upbeat music]"},{"startTime":2118.375,"endTime":2124.958,"body":"What is the one thing you would tell a leader who is reluctant to delegate?"},{"startTime":2126.208,"endTime":2131.125,"body":"I would say make a list of the things you need to do each day"},{"startTime":2131.125,"endTime":2133.416,"body":"and pick one item to delegate."},{"startTime":2134.041,"endTime":2134.541,"body":"One."},{"startTime":2135.0,"endTime":2139.291,"body":"Start with one, make clear as to why it's important."},{"startTime":2139.458,"endTime":2142.416,"body":"Create a follow-up as you assign it to somebody on the team."},{"startTime":2142.833,"endTime":2147.166,"body":"Just start pick one thing and do it"},{"startTime":2147.166,"endTime":2149.583,"body":"so that you can then free up your time"},{"startTime":2149.583,"endTime":2153.166,"body":"to do the things that you uniquely can do within your role."},{"startTime":2153.625,"endTime":2156.625,"body":"But you gotta pick something and just do it."},{"startTime":2158.958,"endTime":2160.5,"body":"Peter, it's been fantastic."},{"startTime":2160.708,"endTime":2161.541,"body":"Another great episode."},{"startTime":2162.041,"endTime":2163.583,"body":"Listeners, thank you for joining us."},{"startTime":2163.666,"endTime":2166.75,"body":"And as always, please, if you have suggestions or comments,"},{"startTime":2166.75,"endTime":2169.0,"body":"future topics, please email us"},{"startTime":2169.0,"endTime":2171.625,"body":"at podcast@stewartleadership.com."},{"startTime":2172.208,"endTime":2175.75,"body":"Please like and subscribe and join us for future episodes."},{"startTime":2176.208,"endTime":2178.125,"body":"All the best on your leadership journey."},{"startTime":2178.458,"endTime":2178.958,"body":"Take care, everyone."},{"startTime":2179.125,"endTime":2179.75,"body":"[upbeat music]"},{"startTime":2179.75,"endTime":2184.333,"body":"If you liked this episode, please share it with a friend or colleague, or better yet,"},{"startTime":2179.75,"endTime":2184.333,"body":"[upbeat music]"},{"startTime":2184.333,"endTime":2186.791,"body":"leave a review to help other listeners find our show."},{"startTime":2184.333,"endTime":2186.791,"body":"[upbeat music]"},{"startTime":2186.791,"endTime":2187.666,"body":"[upbeat music]"},{"startTime":2187.666,"endTime":2190.166,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2187.666,"endTime":2190.166,"body":"[upbeat music]"},{"startTime":2190.166,"endTime":2191.083,"body":"[upbeat music]"},{"startTime":2191.083,"endTime":2192.416,"body":"For more great content,"},{"startTime":2191.083,"endTime":2192.416,"body":"[upbeat music]"},{"startTime":2192.416,"endTime":2195.208,"body":"or to learn more about how Stewart Leadership can help you grow"},{"startTime":2192.416,"endTime":2195.208,"body":"[upbeat music]"},{"startTime":2195.208,"endTime":2199.416,"body":"your ability to lead effectively, please visit stewartleadership.com."},{"startTime":2195.208,"endTime":2199.416,"body":"[upbeat music]"}]}