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The LFG Show
10X Your Call Center w/ AI 🤖 | Neil Billock Guarantees Results 📈
https://allriseai.com/?via=LFGSHOW ---- Get Started 🤑
🔥 Ready to revolutionize your call center game? In this 🔥 must-listen episode of The LFG Show, host David Stodolak dives deep with Neil Billock, founder and CEO of All Rise AI, to uncover the power of cutting-edge AI in the call center world! 🚀 Neil's AI has slashed wait times from 30 seconds to a jaw-dropping 7 seconds, tripled outbound reach 📈, and crushed abandoned call rates. 🙌 With AI automating routine tasks, your agents can finally focus on the convos that matter most, boosting both efficiency and ROI💥.
But that's just the beginning… 🎧 Our tech guru Matt—who’s personally vetted countless AI platforms—explains why All Rise AI is leading the charge in transforming call centers 🧠. We’ve got insights from seasoned operators who’ve managed MASSIVE call volumes, sharing how you can turn aged data into profits 💸 and build long-term partnerships without burning cash on extra marketing. 🏆
🔑 AI is the future—and if you're not leveraging it, you're leaving $$$ on the table. Whether you’re a small biz trying to save money or a big player looking to optimize lead management and conversion rates, this episode is packed with actionable strategies to scale efficiently! 📈
And let’s not forget our amazing sponsor, Ringba, the ultimate call tracking platform 📞💼. With pay-per-call marketing absolutely exploding, there’s never been a better time to jump in and maximize your profits. Pay for what converts, not just clicks. 💥
👉 Subscribe to our YouTube channel for more killer episodes and tips to transform your business with AI and digital marketing tools! 🎥🚀 Don’t miss out on how Neil Billock and All Rise AI can level up your call center operations—and your bottom line! 👊
🔔 Hit that subscribe button and join the LFG family today! Let’s GO! 🎉
I know a lot of you guys are doing paper call. A lot of you guys have call centers. We got AI in the house. We got Neil Billick. He's the founder and the CEO of All Rise AI. They're doing big things. I'm a user of his service.
Speaker 2:We are coming in immediately for X-ing contact rates for clients. What we found in my BPO when I ran it and deployed the AI was we had 30second wait times before the deployment between connections and my guys were making about 500 connections a day times 30 seconds. We were wasting 250 minutes a day per head in a call center.
Speaker 2:That's four hours, that's half their day Four hours half their day or half their wages being spent on them waiting for a call. The reason your wait time's high is when you're calling out you have an abandon rate. You have to stay under of 3%. That's programmed in your dialer If the AI is weeding that out, and I think that's the benefit.
Speaker 1:It's collapsing timeframes. It's helping your top producers produce, which is what you want them to do.
Speaker 2:People are afraid AI is gonna replace call center agents, and it may, but right now, use it to maximize your human resources. So, leveraging it for the tools it can be to do exactly what you're saying. Let the humans do what they can do best.
Speaker 1:Let the ai get cursed out get ready to level your shit up with the lfg show. We travel the globe to bring you heavy hitters from all walks of life. We've been talking some serious business, from the best digital marketers, government contracting experts to top athletic and celebrity doctors We've got it all covered. We're talking to guys with cash in for billions with a, b, and the best thing is we're just getting started. So hold on tight. We're about to crank it up a notch. Get ready for next level networking and masterminds within the LFG community. Scare money, don't make no money, or honey. Hit the subscribe button, drop a like, leave a comment and let's fucking go.
Speaker 1:Guys. I'm super excited today I've got something very interesting and very exciting for the audience. I know a lot of you guys doing paper call. A lot of you guys have call centers. We got ai in the house. We we got Neil Billick. He's the founder and the CEO of All Rise AI. They're doing big things. I'm a user of his service. We started a few weeks ago and I love it. I'm already seeing great results. I'm really excited to have you on the show. Man. Yeah, man.
Speaker 2:Thanks for having me.
Speaker 3:I'm glad to have you here.
Speaker 1:Yeah, listen, we everything's so expensive as a business owner. The calls, everything's through the damn roof. We have a call center in Columbia to save, obviously, on some economics the dollar's strong there, we have good agents there. But we started using your service to drive in calls more as a front-end service and we're already seeing a great ROI man, huge ROI. So I'm glad we met and shout-out to Ray Sinlau.
Speaker 3:He's the one that connected us, san Diego, in the house.
Speaker 1:So, Neil, let's get right into it. Let's talk about All Rise AI, how it's helping the clients, and I'll talk about my story in a bit.
Speaker 2:Yeah, the low-hanging fruit man. We are coming in immediately for X-ing contact rates for clients. We are taking it to get somebody started. It's real simple. You come in if you're using a dialer, taking it to get somebody started. It's real simple you come in. If you're using a dialer, you're calling outbound. What we found in my BPO when I ran it and deployed the AI was we had 30 second wait times before the deployment on between connections and my guys were making about 500 connections a day, times 30 seconds. We were wasting 240 minutes, 250 minutes a day. Her head in a call center.
Speaker 2:That's four hours, that's half their day spent, or half their wages being spent, on them waiting for a call and it doesn't sound like a lot. Same thing with you guys. 30 seconds doesn't seem like a lot when you're looking at the floor, but you take that times all your guys. You know you're talking. If you only have a 20 man shop, you're talking about $12,000 a month, 150 grand a year. You know you have a bigger shop, like we have with 200 people, you're talking, you know, a million dollars a year in saving or in wasted money. So real simple, real quick fix on that.
Speaker 2:The reason your wait times highs when you're calling out, you have an abandoned rate. You have to stay under 3%. That's programmed in your dialer, whether it's Vici, convoso, fivenine, whatever you're using, it's the FCC. So how do you eliminate your abandoned rate? Well, you can point it to an IVR, which some people do, but by pointing it to an AI you eliminate your abandoned rate. It's gone. So what we found is where we were throttled to eight lines dialing per guy, that immediately spikes to 25 lines. So it's at 3x in outbound reach immediately.
Speaker 2:Then you put your return calls, because a lot of those are trash. That we're getting back right. I mean, take me off your list or they just want to find out what you're doing and it's not worth anything. Put your return calls to the ai, filter out the crap getting it over the transfer the guys. You don't have the ai, you only have to start with doing a lot. Just hey, are you interested in my product? Are you ready to talk to somebody now? Yes, get it back to the humans. That got us from 30 seconds to seven seconds of wait time. So the call centers we wanted to run right. You're like boom, boom, boom is what we thought. That's not the reality with the 30 seconds.
Speaker 1:Yeah, and I've been in call centers, man too long. I've been in call centers since 2003. And I remember back in the day in student loan consolidation we had the biggest student loan consolidation. No one even heard about it. It was huge man.
Speaker 1:So, anyway, the thing is, we wanted our top producers to always be selling. You want sales people? That's your gift. Sell, sell, sell, sell. Don't be fucking waiting.
Speaker 1:So we had, we had our best people. They were taking inbound calls all day long, just like this was a head of paper call back then. So I had, I had a missed call line. People call back, yeah, I got a missed call and whatever. And then 90 percent of the time it was like they'd hang up or whatever, but we would send them to these guys, our best closers, and, bro, they would turn. It went from 90 percent like half of them would convert because I had the right script. I trained them on how to do it. So essentially, nowadays you're by taking those missed calls with return calls. You turn that from a freaking waste of time to a revenue stream. Yeah, right, it's what you do and you're not dealing. People are going to curse you only if you're calling me. Take me off your list if the ai is weeding that out, and I think that's the benefit. It's collapsing time frames and it's helping your top producers produce, which is what you want them to do. Right, exactly yeah use your it.
Speaker 2:Just people are afraid ai is going to replace call center agents, and it may in years. It may, but right now, use it to maximize your human resources. Exactly what you're saying. Have it do what it can do. Don't have it drive them to too much. I hear too many AI companies out there. It can do this, it can do that. It can do a full hour long PI intake, could it technically? Yes, does it sound like dog shit? Yes, it's terrible. Nobody's going to sit on a call for an hour with that thing. So leveraging it for the tools that can be to do exactly what you're saying. Let the humans do what they can do best. Let the ai get cursed out, you know.
Speaker 1:Increase your, yeah it's like the grunt work is what that is. That's the grunt work Having to take those missed calls or whatever front, whatever it takes. And for us we're taking the warmer, higher intent leads that have fallen to the floor. You know stuff we can't monetize Having the AI comb through it and then send it, vet it out, and then it goes to my live reps. That's how we've been doing it and that's where I've seen the value. Then you were obviously the paper call massive paper call revolution out here. You got some case studies and this is what I'm excited about. We just did columbia con. Want you at columbia con, part two, probably do that. In january we had 20 media buyers there, I think collectively way over a million dollars a day. These guys are doing you know, some guys like ray. What could it make it to?
Speaker 1:we got guys like michael walker big, fucking heavy hitters so one of their pain points that they have so much shit hitting the floor that isn't being monetized. So you plug in your ai, you. You were talking some crazy numbers before, so let's let's talk about that.
Speaker 2:So I got a call I heard from one of my account executives. He's like, hey, this client got a 50 increase in in conversions and I'm like, wait, so it's cost I'm already looking at and I knew where he was before His cost dropped by like 80% from humans. So I'm like all right, I got to talk to this guy. I get on the phone and the client, toby Macaro, with Results Call, thanks for being a great client. He is taking calls from many publishers and delivering to many buyers, which was we can get into that later another solution that we saw. But so anyway, I set up a call with him to hear about this because I want to hear it from a horse's mouth. Not only are we saving you I think it was 75% on his cost but you're seeing a 50% increase in conversions. But you're seeing a 50% increase in conversions.
Speaker 2:End up talking to him, he went from a 5% conversion to 50% conversion. He was getting 1,200 calls a day and he was trying to remember what he started with us. Now we have 10 different home services verticals we're doing with him, but it was either plumbing or roofing. He started with us. Again, many calls from many publishers. All the AI was doing was asking two or three questions and finding out the zip code so we can figure out what buyer to send it to and routing it. The problem he was running into with humans and he says this on a call which is on our website he had 1200 calls coming in. He just couldn't get the humans to cover on the him I mean you guys who have call centers or anybody on the phone can know this.
Speaker 2:You just can't get people to perform their job right every single time, so the AI does it right every single time, and it was just simply no change in his marketing from human to AI. Three simple questions and it handled, for his case, the entire call, which I don't recommend. That for every industry, like debt, will you know qualify live transfer solar. You know we're kind of working on that still. So you know there's different ways start small, go big. We went from one vertical with this guy to now we're doing 10. Amazing, you know I don't want to guarantee everybody 10x, but I will guarantee everybody 3X on the outbound solution that we have.
Speaker 1:That's awesome. It's good, it's awesome that you shout out an actual client who's had success with it. And that's the thing I found that a lot of our clients that we've had in the solo director or connection orders, they're not afraid to get on a show that Dave was the best. You make someone money, you help relieve some stress from them, or they're going to love you for life and they're not afraid to let everyone else know that right which is awesome, yeah, I mean not only 3X your contact on your outbound or maybe 10X your inbound, but your golf handicap should decrease by a bit as well.
Speaker 2:That's awesome.
Speaker 1:So let's talk about this now. Man, obviously there's a lot of. It's been a big, I don't know if you want to call it frenzy or spurt. There's a lot of AI companies. You have a lot of competition and I have an idea of what separates you guys, especially now that I've worked with you. And, by the way, we have Matt Garner on our team. He's our chief operating officer. He came from Five Strata. They got bought out by Byron.
Speaker 1:Matt has been part of two successful exits. He's very technologically savvy. That's why we brought him on our team. He tested out and vetted out four AI companies before we went with you. You guys blew him away more than anybody, right, and that gave me confidence. I'm not a tech guy, I'm a people person, right, and I mean it sounded great. I heard the calls. They sound phenomenal from the inflection, the tone, and we'll put that on the podcast so people can hear that. We'll give some examples. So I wanted him, because everything to me I'm an easy guy to sell Everything fucking sounds good. I'm about let me do a small test, see if it works, and you were willing to do that, man. You made your guarantee to us and we had no issues whatsoever. It's been working for us, but the fact that Matt liked your, like your product, after vetting everyone else, that says a lot. So the answer a long, long, long, long story short what makes you guys different?
Speaker 2:than all these other people you see at leads, con, contact, io. You know what's the difference? Yeah, I mean you said I'm the same I'm, and what separates us is I'm not a freaking tech guy either. I hired tech guys to do it. I'm a call center guy. Or 90 of our company outside of the tech guys are call centers. We've ran them. I was in debt, had my own debt shop. We did our own marketing, our own sales, our own customer service. Then I transitioned to a BPO where we were in legal and single event mass tort running 150 men, 200 man shops depending on the volume at the time. We know what works. We know what doesn't work. It's not a Harvard study or an MIT study that says use this call cadence or your sales reps going to go get busted fucking somebody in the in the restroom that day. You don't know that unless you run a call center.
Speaker 1:That shit happens, you're right. You're right, you flashbacks. Wow man.
Speaker 2:That was the newest one. That was the overdoses Top soccer crap man Getting arrested beating up their girlfriends Like fuck man, dude, it's insane. You've got to unless you've ran a call center. This really happens, guys, man, these robots aren't going to now unless you wanted to.
Speaker 2:But yeah, I mean running a call center, millions of calls, tens of millions of leads, text messages, whatever it was. Over the almost 20 years I've been doing this. It's hard knocks. You're going to learn it that way. And these other companies, they're good tech people and they maybe have good tech. But there's a lot of good tech out there. Unless you actually know how to use it, it's a waste. So we're seeing a lot of companies struggling right now.
Speaker 1:Yeah, well they are. Everyone wants to save money and again everything seems good. I mean, everyone patches a certain product and it sounds good. But once you open the product, once you're in bed with it, you're locked into like a year-long contract, like what happened to us. Many times we're like, especially in the beginning, I would sign anything. Man, I'm sure a lot of the audience does the same shit. You just want to make money and like, hey, let me sign this shit get over with. Then I'm locked into a year contract, month two I'm like what am I doing? You're finding them. You're getting all these fees to get out of it yeah, if it works, it works.
Speaker 2:If it's, if it's working for you, use it. If I can't produce, let's find somebody who can, and if I'm not the right fit, then I'm not the right fit. I never want to hold a company back and I always, again being in the call center and the operator, I always fucking hated them. Like why lock me in? I'm anyway, let me not get off the track there. But age data.
Speaker 3:There's only a few months left of this. A lot of different ways to monetize data. Data is a very broad term. There's a lot more money in it. You already spent the money. Let's just say it cost you $10 for a Medicare. You make a million dollars in sales. You really only made a hundred thousand bucks and you might not get paid by your advertiser. What if I can get an extra 50 cents dollar? Two dollar, three dollar per lead in perpetuity? What does that do to my marketing campaign? What does that do for the stress of the profits of my company? A percentage or two at those kind of numbers are huge as moving the needle. So for us, what I love about age data, the hard part's already been done. Now it's just the revenue left for your company. What would the extra 10, 20, 30,000 a week do for your business? Absolutely All of our big partners are making hundreds of thousands, if not millions, a year with us. They're never going to have this gold rush again.
Speaker 2:Yeah, the lock-in, it just doesn't make sense.
Speaker 1:Yeah, and I think another thing is that you've ran call centers. You were in a debt vertical, did very well. You've exited companies right, you exited your debt company. I think that when you're dealing with business people who've been part of exits they know, they've been around the block man, they know what's going on, you empathize with your clients and you get yourself. Our company tries to take as best we can, a consultative approach with our clients. We don't want to be a lead vendor. We want to go in there and help you grow as a company and that's one reason we started LVG show create a community where we put good people in the spotlight and I think that says a lot of you. You're dealing with a company that's exited, has a good reputation. It shows they know what the hell they're doing.
Speaker 2:Yeah, I mean the exit's nice financially, you know for my family. Hi, Nicole, the close great person, hung out with her and contacted her.
Speaker 1:We're going to do a podcast with the wives because, listen, us business owners, us and this affiliate call center, we're kind of crazy, right. So when you have a good wife, my wife came with me to Budapest, fucking, held it down. We were doing karaoke, having a good time. We're going to do a wives special that'll be a good one. We went off track there Like oh yeah, so the exit.
Speaker 2:Yeah, you know it's nice, great for the family, but what it's allowed me to do with business is I didn't have to take the risks. You know I did that when I was younger. I don't have to do that anymore Now. Do I have to work? No, do I want to work? I don't know if I want to work, but I enjoy it and I like the game and I like the challenge and I get to work with people that I like.
Speaker 2:You know, people that where it makes sense, where it's helpful, where there's a long-term relationship, and if I can't and there's plenty of people that may even be listening to this that I've talked to and said, hey, I don't think this is the right fit this is the right fit. You know, like you guys, there's other products that we're not related to that I'll introduce you to. You know, outbound A&I, which is I won't get into exactly what all they do right now, but if you're not using them in your contact center, it's a 20 to 30 percent lift, especially if you're dialing out with Twilio numbers. There's just little things like that that can really make you touch on it earlier, make big impacts to that bottom line.
Speaker 1:Yeah, you talk about the ROI. When you, when you compress, spend an X amount, you drop that down 70, 80 percent and you get a lift that you're getting. You're getting your icing on the cake.
Speaker 2:I didn't expect you. You know that kind of lift. I knew with the outbound because we did it with ours. It's just going to be. Now the outbound is going to be a higher cost because you're still going to have your humans, unless you decide to reduce your humans because you're increasing a connection rate by 4x with maybe a quarter x cost increase. But you could obviously, you know, reduce human resources if you want or take on the additional volume, depending on your business model. So it's flexible for anybody. I have clients that have reduced their staff 4x because they're kind of at the pinnacle of what they can do, so they've seen a big drop. So yeah, I mean it really depends.
Speaker 2:I mean our goal with AI was reduce costs and maintain, to see where increasing conversions which makes sense the more you look at it. And my new favorite thing of AI is consistency, because we talked about it earlier. With humans, you don't know who's coming in hungover. You don't know who's coming in. You don't know from. If you're getting motherfucked for four calls what you're going to do on the next call. You're obviously not going to be in a good mindset. The AI doesn't care. It's consistent every single time. So, as a business owner. It allows you to forecast within a fraction of a percentage to where you're going to be.
Speaker 1:It's you know, so many more benefits than when I initially got into it. Yeah, and by forecasting. I'm glad you mentioned forecast because I think that we have a CFO who helps us forecast a lot of things seasonality factors and whatnot and you got to be ahead of it. It allows you to be ahead of the curve as affiliate marketers, business owners. Shit changes there's always. You got to always. Pivot is what it comes down to. So the call centers they're. They're the lifeblood, they're. We sell leads. There's a call center, whether it's an ai agent, whether it's a live agent, whether they're in america, india, columbia there's somebody who you're depending to convert that person, right. So there's you're. You're. Really, people go into business because they want to have control, right, but you don't have a lot of control because you're depending on your, on your reps, right? So the point is that you provide that consistency. You can forecast based on that, and that's a huge thing. That's. That's how we're. We're finally tapping into that feature and I think that's huge.
Speaker 2:I'm glad you know. There's a couple things you touched on there and I'll try to remember them all. The first was the business owner. When you're setting up your business, let's say like me, you even started on the phones, you know how you want it ran and then you start growing. And then you start growing and growing and it just gets diluted more and more and more the more people that you're hiring or managers or layers that you're putting in place. Now you're able to get an ai in there that's going to perform exactly how you want your clients treated every single time on those scenarios and I just had it. It slipped my mind on what the other thing is, but we'll come back to it.
Speaker 1:I'm sure, oh good, it's just great. It gives you that consistency you need. And what is the ideal? It sounds like the ideal client for you is, uh, is, is that paper someone with inbound calls coming in? Or what would you say if it's?
Speaker 2:an outbounds center. If anybody making outbound calls remember to talk about bpos for those of you that are using them but anybody making outbound calls to consumers, uh, will 3x to 4x their outbound connections and event, obviously their conversions will go up as much as their data allows, right? So um, and then inbound, yeah, inbound paper call inbound, excuse me, um, really doesn't really matter. It has to be a good fit for volume. You know we really like to see ideally 25 or more agents on outbound, anybody that we work with some smaller, but it really needs to be somebody good to work with somebody in it for a long-term relationship. Oh, I know what it was.
Speaker 2:Earlier you had mentioned, mentioned the change of you know, being quick to change in models and sometimes, like with ACA, just going away not going away, but taking a big hit. These owners are having to pivot and figure out something else. So you're going to have to retrain a call center to sell a new product with AI. Boom, you train it and you're done in an hour. Two hours, role play with it. Maybe it takes a day to perfect it, versus converting a whole center over. But yeah, I mean circling back to the clients. Anybody who's got high volume phone work Ideally inbound or outbound it doesn't really matter, you have a case study.
Speaker 1:I know you mentioned. You shouted out your client right um and again, I hope to be your case study soon. So we just started a few weeks but I'm already seeing the increase in contact rates. I've seen a reduction of calls. It's a win, win across the board. So what's the best example of someone that's used your system? And how have they? How have they grown?
Speaker 2:yeah, we have a bpo, ipo I'm not allowed to mention their name, but the solution I mentioned earlier where we did it with us first and then they were our second kind of go-ahead.
Speaker 1:You proved the concept with yourself.
Speaker 2:We proved concept with everything really that we're doing. We proved concept with 3, 4x kind of what I talked about earlier 75% drop in in cost for X conversions. And it was this quick, so 48 hours, set up, 24 hours. They already saw it and they're like we're all in, let's go.
Speaker 2:That was one vertical and then we've added their other verticals BPOs I talked about that for a second earlier. So, bpos I talked about that for a second earlier If you're using, if you're outsourcing call center work and you're paying on per seat or per hour you the more people they have, the more they get paid. Well, the tide's starting to turn on them a little bit. We're bringing on more and more BPO clients, but you really need to push your BPOs to where, if your wait time's over 10 seconds, they need to be using an AI solution to increase the connection rate. Really, it's probably around 30 seconds is what you'll see, what you guys started at, what I started at, what most do. The reason I'm bringing that up is they need to be using the solution I'm talking about, because you'll then get more connections and contacts out of your human resources, even though they're not your humans.
Speaker 1:I love that and that's really what it comes down to is getting you going back to my example, the student loan consolidation place. We want our closes closing you. You want people selling doing what they're good at. Someone knows how to sell you, hired properly. They're going to produce. You got to get X, you know, three X, five X, 10, X return on that particular rep and that's, and then they make more money. Those top producers that were taking inbound calls all day, they were young kids 22, 25. This was in fucking 2005. They were making $150,000, $200,000 a year Back then. That's like $300,000 now, which is unheard of in the call center. And they're happy because they're not waiting for calls, they're not bored, they're talking and listen at the end of the day, it's like a drug man.
Speaker 1:Um, that's important that I don't want people to lose sight of is that when you're running a call center, a sales center particularly, it's so important that people stick to the script. Yes, right, and I tell you a good example. I was a good client of ours I'll say the name, momentum Solar. I love those guys Really, grew a lot with them. I consulted their call center way back in 2017. And remember I was, I have, I was working with a top producer and this guy man, his tone wasn't the best tone.
Speaker 1:Sometimes I couldn't understand what he was saying, but I was going to try to fix him. But then I'm like fuck, I realized you know what he's good at. He was controlling the conversation. He kept things simple and sweet. He didn't get everyone else like hi, this is X, we were calling from ABC Solar, whatever I'm calling, because you know you were online. How you doing today? Ba ba ba Talking all this shit.
Speaker 1:Their average talk time maybe seven minutes. This guy's talk time was like two minutes. He was like this is this, is this, is whatever calling from this company, abc solar. Listen, you were online, so I want to see if you qualify. Are you? Are you're? You're a one to three main street? Ok, and you, how much? Your your electric bill? Okay, I got someone to block. He can come there right now or do you want them to come later? He was always closing and that was the key. He and when they would ask some technical questions, and that's that's not my department. But when they get there they're going to answer that for you. So does this time work or that time work? He was constantly going for the clothes, which was setting the appointment.
Speaker 1:This guy's production was twice as good as the second best person. This guy guy was one of these guys making over maybe $250 a year First job out of college. He was working twice as hard because he didn't want to go home. He had no kids. Busting his ass, taking two calls at the time. He was an animal. So I realized this guy's our avatar. Everyone should follow his script. The problem is most people didn't do it. They felt uncomfortable. This is what I'm doing in my call center right now. This is why it's working. I know how to script. I've been in sales for so fucking long. I've got people send me a million dollars over the phone, millions, hundreds of thousands. So the point is, if you can have the knowledge of a good trainer who knows how to script. Put that into AI. Everyone's singing, singing from the same sheet of music. That's really how you scale and that's that's what I love about your product.
Speaker 2:Yeah yeah, that's, that's so true. I mean the there's a lot of, you know, I hear a lot of does the ai have the rapport ability or the emotion or this or that, and there's ways that you can kind of get into that. But at the end of the day, what we're finding is calls are way shorter.
Speaker 2:Yeah, way shorter because it is it's going to get more to the, to the point. Uh, it's going to stay away from the extra chit chat. The rapport kind of like you're talking about sometimes, yeah, maybe you need it, maybe it works, but in most industries for what, if you're using ai properly to kind of qualify and get to a closer, you really just want to stick to the nuts and bolts like you're talking. It's been amazing for you and amazing for many of our clients.
Speaker 1:Yeah, I can't emphasize that enough. That is so huge and I think that's one of the hardest things about running a call center is that how do you get everyone to comply, how do you get everyone to get to work on time? How do you get everybody to use the damn script, not take excessive breaks?
Speaker 2:do this do that Status, the fucking lead, the right way. So we know what our marketing is doing, and that's the other thing With AI you'll know what each lead source is doing perfectly through kind of a fronting.
Speaker 1:Yeah, and again, going back to Columbia Card, I can't emphasize how many media buyers there are According to massive numbers, I mean 100,000 plus a day in pay-per-call and they have like 5% of their calls not being answered, 10% not being answered. You're talking about $5,000 to $10,000 a day in revenue, which is a lot of money. I mean, that's millions a year. So I think that's the other area you provide. We talked about it briefly but I can't emphasize enough. You're a pay-per-call guy. I love your paper call guy and you have stuff hitting the floor of buyers on Anson. This is a great product for you.
Speaker 2:Yeah, it's a great solution. I mean, if nothing else, it can buy some more time until you can try to re-deliver the call. We connect with the ring buzz, the retrievers of the world. You know I mentioned any dialer kind of system out there. So we're an open source integration. We can integrate with anything Sounds good. Anything I didn't touch upon here because I feel there's just a lot and uh, there's so much. I mean we could talk for hours and hours. But yeah, I mean it's simple. If you want to try it out month to month, I'll tell david before the show, I'll put a guarantee, guarantee, baby guarantee put the money where his mouth is.
Speaker 1:Yeah, who the fuck's doing that nowadays?
Speaker 2:it's 500, for500 for our cheapest plan, which is really for like sole props I guess maybe we'll talk about that. Remind me about that. But we have a it's per use, so you pay for the minutes you use. You don't pay any more, you don't pay any less and with this solution we're talking about, I can have it up in on the um if you're doing outbound island, I can have it live in two days in 24 hours. You know if it works. If it didn't work, I'll give you your money back.
Speaker 1:Yeah, guarantee, that's awesome. I love that. I mean, we do the same thing. We looked and we want everybody to win. It's one one at the end of the day.
Speaker 2:There was one other thing you'd asked about so and I just prepped myself home improvement. So what we're doing for Toby, what we're working on doing with Toby now, is he's running in the same thing Walker and those guys run into when you're delivering calls. They're not some of market and answered so in home services. The problem is if you're delivering to the sole prop or small businesses, the tradesmen, the plumbers under the sink, the roofers on the roof they can't answer all the calls plumber's under the sink, the roofer's on the roof, they can't answer all the calls.
Speaker 2:And then you get the battle of well, I sent you the call, well, I couldn't answer the call, I don't want to pay for it. Well, I did what you paid me, right. So what we're doing now and why I mentioned the sole prop is home improvement companies are introducing us to the, the sole prop companies for 500 a month. We answer every call because they're not just missing yours, they're missing other leads, referrals, stuff like that. Ask a couple of qualifiers, whatever they want to do, schedule an appointment on their calendar and all they have to do now is do their job, work their calendar and that might be an in-home visit or typically make a call to the person to see if you want to do the in-home visit.
Speaker 2:But you eliminate your drop calls in home improvement. You could do the same in any other industry, but a lot of you guys know that if you're selling calls to, I don't want to call out any industry, but industry X, let's say debt, because I know debt well. So if you're selling calls to a debt company and they miss it, they don't care right, they're just worried about keeping their guys on the phones. It'll work for some. It won't work for all. If you can push your buyers to do it.
Speaker 1:That's a pain point. When I first started solo direct marketing, I took any client I could. It was just me and somebody else. You call them like trucks in the truck that's what they are. We morphed, we realized it was a pain in the truck right, is what they are. And then we morphed, we went, we realized there was just two. It was a pain in the ass because you can give them the greatest lead in the world, but it's a contact sport.
Speaker 1:They're not calling that lead right away or they're not borderline harassing them, they're not going to convert those leads and then they're going to say the leads suck. So the point is that they have 100 plus people in their call centers and whatnot. So I think those groups they go to like the big aggregators and then they're complaining about the leads. But at the end of the day, if you're not working lead properly, it's really on you. So this is a great service, because small businesses are the backbone of America's economy, right? So if they can't work the lead properly and they're pissing away money, they can't grow, they can't reinvest. So I think that's the beauty about what you do. Especially in this inflationary environment shit is expensive as hell. Everyone wants to save money and reinvest, and business owners we like to take that money and reinvest it back to grow and grow and grow. So you're helping us do that, and you're helping us do that in Columbia, which I'm grateful for, man.
Speaker 2:Yeah, Thank you. Thank you guys. Help the small guy, like you said, and you're the media buyer that turned them on to it.
Speaker 1:yeah, they're going to come back and that's what you should do as as a media buyer. You should have your clients talk to guys like Neil. I've done that so much. That's one reason I've grown. That's one reason I'm invited to speak at all these events. You know dialers, um. You know paper call providers, uh, ai, because it's worked for me. So I want my clients to grow. If it's worked for me, the more my client grows, the more leads they can buy from me right, the more I grow with them and I'm not just another lead vendor. I'm someone's helping them grow and we're growing together and that's fun at the end of the day.
Speaker 2:So it's good stuff, man, yeah man.
Speaker 1:So, guys, you heard it, you, you heard it. You heard the guarantee. We have a link here. Click the link, hit up his team. Let's fucking go, let's do it.