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The Journey Out
The Journey Out Podcast is a podcast designed to be the helping hand for everyday people who are on their Exodus Journey!
You were designed for a purpose and many times, just like Moses, we need a burning bush or sign from God that it is time to leave, or journey out, from what we are used to, to be propelled to where we are called to be.
Join us for engaging, informative and resourceful conversation ranging from healthcare to entrepreneurship to family values.
The Journey Out
Navigating Life's Final Chapter: A Guide to Finding Senior Living Advisors
The senior care industry hides in plain sight until you desperately need it. That moment often arrives during a crisis—when a parent falls, receives a difficult diagnosis, or can no longer safely live independently. Suddenly, families find themselves navigating an unfamiliar landscape of assisted living communities, memory care facilities, and caregiving options without a roadmap.
Katrina and Kendrick Taylor of Care Patrol Arlington are changing this narrative. As senior living advisors (not "placement agents" because "you place furniture, not people"), they provide comprehensive guidance through the aging journey. Their approach transcends the industry standard of simply emailing facility lists to overwhelmed families. Instead, they conduct thorough "care discovery" sessions, personally tour facilities with clients, and ask critical questions many families wouldn't know to consider—like whether a community can accommodate specific medical needs or what state inspection reports reveal about care quality.
The Taylors bring complementary strengths to their work. Katrina builds deep personal connections with seniors and families, sometimes becoming an honorary family member to those without adequate support systems. Kendrick applies his analytical background to evaluate facilities based on staff tenure, regulatory compliance, ownership structure, and census levels. Together, they create a safety net for families navigating difficult transitions.
Financial preparedness emerged as a crucial theme in our conversation. Many families are shocked by senior living costs and haven't adequately planned for this phase of life. The Taylors spend considerable time educating clients about budgeting options and exploring alternatives when resources are limited. Their commitment to education extends to advocacy work—they recently traveled to Austin to help shape legislation bringing greater oversight to their industry.
Whether you're currently facing senior care decisions or want to prepare for the future, this episode provides essential insights from two passionate advocates who understand both the emotional and practical aspects of aging well. Listen now and share with someone who might benefit from knowing professional senior advisors exist before they face a crisis.
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I know some people probably had it hard, but I was blessed. They ain't never saw my mom and dad in stress. They only shows. They said I'm living comfort from the sweat off they bags and that's why all I ever wanted was to give it back. I'm not ashamed cause I was raised right. I would only be ashamed if I didn't help you fight through the pain, help you drain out the games that your mind plays. No matter what, I'm never letting my shine fade away, forever searching for knowledge. Outro Music.
Speaker 2:Hello everyone and welcome back to the Journey Out Podcast. We are so excited to have you back. As always, please feel free to like, share, subscribe. We are seeing all of the amazing people that are subscribing to the channel and following us and we love you Like. We're literally almost hitting a thousand subscribers.
Speaker 4:Thank you, that is just so crazy.
Speaker 2:So just continue to like, share, subscribe, and we just hope that this is impacting you all as much as it's impacting us, right? But we have a very, very great episode here. I know I say that all the time but that's just because I love everyone who comes on. But this is really such a great episode because we have our friends Katrina and Kendrick, with Care Patrol of Arlington, here with us today. Let's give them a round of applause. Good morning, good morning. Good morning y'all. It's so good to have y'all here. I just hope y'all know how honored we are Longtime friends. But it's so great to even just spotlight y'all because you guys are in an industry that most people don't know about Senior placement, right? So first and foremost, before we even get into that, tell us who Katrina and Kendrick are. What are y'all backgrounds?
Speaker 3:Ooh, I am. I'm the goofball of the bunch. I'm the goofy one Background. Before even getting into senior care, I did mortgage, I've been a loan officer, I've been a processor. My last job I'm really good at, kendrick calls me the police.
Speaker 3:I did compliance for a mortgage company and I would catch loan officers doing things on loans they should not be doing. So I was the police of the mortgage company and hated it, hated it. I mean, like go to work, like okay, get my mind right, let me pray real quick, get this together before I walk in.
Speaker 1:It was one of those situations.
Speaker 3:And then Kendrick was like you can't keep coming home doing this every day. And I'm going to make this real short.
Speaker 2:No, go ahead.
Speaker 3:Dad was a police officer for the city of Arlington. My dad retired and he franchised a golden chick. So he went from policeman to chicken man and kept trying to get me in for years to run the business and I said I didn't go to college to run a chicken joint.
Speaker 1:But I wish the opportunity to really learn and understand what he did.
Speaker 3:But he kept saying um, get you a franchise, get you into something different. You hate your job. He was like come on, demon, do it. Side note demon is a nickname, because I used to always walk around like this, so dad calls me demon.
Speaker 5:He was like demon look into franchising.
Speaker 3:So I wasn't really serious about it. Kendrick is the researcher. He's going to get the facts, he's going to get everything done. So, kendrick was, we started looking at franchises and then we got introduced to Care Patrol and it was a done deal. I was instantly wanting to do it. I was in tears. I was like oh yeah, I can do this.
Speaker 4:I've done this before. Well done before, Kendrick. What about you?
Speaker 5:So I'm a teacher where I've worked in multiple rounds of K-12 education, coordinating as a coordinator for special education, things like that. So really, just like I've always liked looking at something, a process in an organization and making it better, I've always enjoyed growing people and growing teams, so I saw the struggles that Katrina was having at work you know growing spouses.
Speaker 5:Why do this with people that I don't know, when you know we could do this and take this journey together? Um, and I didn't know anything about senior, the senior industry. Um, in fact, whenever we first came across doing senior advising for me, I was thinking well, you know you can't win all the time, you know.
Speaker 5:but you're going to help a lot of people. But you know, we're probably going to be a over here struggling because I, just for me, I didn't see the need, because I didn't know anything about the industry, right, but you know, once I got into the industry it was very eye-opening, oh yeah, and I think I was going to add to that why seniors?
Speaker 2:like what you know, you guys come from different backgrounds, so now you're looking at it like, okay, I'm going to go and I'm going to help these seniors, but why seniors?
Speaker 3:what triggered that? Yeah, um, we always call ourselves granny's babies, babies, granny's babies. Our grandmas were a big impact on our lives and I actually helped place my grandmother at a young, help her find a place. At a young age she moved in with us. She was there for about seven years and one day she sits me down and she was like hey, I need you to help me to find my forever home. And I said well, your forever home is here with me, right?
Speaker 3:And she was like no, she said I want activities, I want transportation, I want to go to bingo, I want to make friends, like I've done my job as a parent and grandparent Like it's time for you to help me to find my place. So at that time, I mean, we had phone books. So me and granny grabbed a phone book and we wrote down about 15, 20 communities between mom and dad's house.
Speaker 3:And she goes we're going to go to all of these. And I was like all of them. She was like every single one and she says you're going to when we go in here their job is to sell me. While they're selling me, I need you to be discreet. I need you to look, listen to what questions they're asking me.
Speaker 3:Tell me what you see when you walk into my place so you can help me decide if, is this what I need? Right? I was like okay, when do we start? She said tomorrow. So my grandmother called a community, made an appointment and then picked me up from school the very next day. It gave me a pencil and a notepad and said here's for you to take your notes. Our tour is at four o'clock. So we went to our first community and walked in there, and as soon as we walk in, they greeted my grandmother, of course, and Margaret introduced themselves.
Speaker 3:And I'm just looking around and there is a gentleman at his mailbox, covered in urine all around his wheelchair, and I know she told me to be discreet, but I just couldn't let that man just sit there. So I said granny, he needs help. And she said we're on a tour. I said no, he needs help, he can't be sitting out here like that. And she said what word did you learn yesterday?
Speaker 1:that.
Speaker 3:I told you about. I said discreet. She said are you being discreet right now? No, but he need help, granny. She said mm-mm. So I disobeyed my granny and I ran to the station and had somebody come and help this man out. Then I went back on tour with my grandma. So I say all that to say that you know, it's funny how God works things out Right, because what I did at the age of 10, 11, didn't think that would be a career that I was passionate about you know, in my 30s, yes, so when Care Patrol was introduced, I was like you mean, I can do this for?
Speaker 3:other people's grandparents. Yeah, I'm done.
Speaker 2:Yeah, I love that, I love that.
Speaker 4:And Kendrick, you want to add?
Speaker 5:on to that Kind of like Katrina said. I mean, my grandmother is a huge part of my life and I've always just had that respect for older adults because growing up you know sometimes things weren't always the best. You know. No knock on parents, but parents you know they got things going on.
Speaker 1:They're trying to figure it out.
Speaker 5:You know they're trying to figure life out themselves. So a lot of times you know grandparents and older adults at your church, things like that. Those are the people who really keep you on the straight and narrow. You know parents take a lot of credit for it, but I mean, we know those sisters and brothers at that church house. They looked out for me and I remember the first time I felt like I was worth anything was. You know this lady. Her name was Effie Thompson and I joined. We became members of a new church and she saw me coming to church all the time and she brought me a pair of church socks and she was like here you go, mr Taylor, every man needs a good pair of socks to put on with his church shoes, and I tell you that was a very, very pivotal role in my life because it really did make me start gravitating even more towards seniors.
Speaker 4:That's great, both of y'all journeys to where we are today, so all right let's start with the basics. What exactly does a senior placement agency do? And to add to that, how is Care Patrol of Arlington different from any other options out there?
Speaker 3:So a placement agency will let people know about you know someone's looking for an assisted living. Here's what's an assisted living. Here's what's in your area. Here is a list. Go check them out, you know. Let me know what your thoughts are and which one you like.
Speaker 5:That's what placement agencies do.
Speaker 3:We do not do placement, you place furniture not people. We are senior advisors. Whoa Love that. So we advise on all aspects of senior living, whether it's financial advisors, whether it's helping with end-of-life planning like your funerals, elder law attorneys we are with a whole spectrum of senior care. Now, in regards to helping someone if they need that service to go into an assisted living, we are the experts in that. But it's more than just just again you place furniture. We are here to advise families in that time of need.
Speaker 5:Yeah, through the aging process. Think about it as the whole aging process. Whatever they may need in the aging process, it may just be they may not need to go anywhere. They just may need handrails in their shower. They may need help with understanding how to lift a loved one. So connecting them to services like that Right how to transfer.
Speaker 2:So let's dig a little deeper into that because, like you said, you guys aren't just placing. You are senior advisors, you walk into the whole process. So there's the option of staying in the home. There's also the option of going into different communities. So what does that process look like? What, like you said, maybe it's a tour. What does that look like?
Speaker 3:So when we get a phone call, imagine like a social worker outside of the rehab in the hospital. So when we get the phone call we meet the families in person over the phone. There's been plenty of nights where we go sit on people's couches or kitchen table. I mean not on the kitchen table, but at the kitchen table.
Speaker 1:And we just talk about why are we here and what are we looking for your loved ones. So we're going to discuss care needs.
Speaker 3:What does that look like? We also want to know who the person was Like if they had dementia. Prior to dementia, what was your dad like? What did he do for a living? And as we're telling us these stories, we can pinpoint certain things in certain communities, like if dad was a big golfer. So we pretty much get to understand what the need is and then from there we go out and versus the family, taking all these tours and going to places and calling here and there. That's what we do.
Speaker 3:We are your concierge to do this service for you. So once we narrow, narrow down some options, we are going to take you on tour, because my job is to advocate for your parents right there may be questions that you don't think to ask that I'm going to ask right, do we have sliding scale insulin? Um, you know, two-person assist, hoyer, whatever we need, that those are my, that's my job to ask because you don't know, coming in, what question to ask.
Speaker 4:So, since y'all know these places right, so y'all pretty much advise the person or the local that's looking for somewhere to, I guess, for lack of a better word transition to a different community. Y'all can let them know yay or nay, or hey, I know something that's going to fit you.
Speaker 5:Most times, the biggest complaint that we have from customers or clients is that, geez, you guys make this really hard. Because, like Katrina, says when we receive a phone call, the first thing we do is a care discovery. So we sit down, we understand what events led us to that person calling us. Then we look at the level of need, because need the safety is the most important thing, that's most important and keeping a person safe through the aging process.
Speaker 5:So once we understand the needs, we're able to understand okay, this person needs independent living or this person just maybe needs somebody to come in and check on them from time to time, right? So after that then, like Katrina says, we connect them to those services.
Speaker 2:Right and what I was going to say, because what you're, what you're saying, and especially that care discovery that you're talking about, it really sounds like you're building a relationship, most definitely.
Speaker 3:Like a professional relationship where they can trust you.
Speaker 2:So tell me a little bit about that and why that is so important for you to kind of build that relationship with the family first, before you're advising them on that next place to go.
Speaker 3:It's important because the families need to know and want to know who they're working with right. It's more than just a phone call. They want to feel like I'm not right, but I'm a real person coming to your house to help advocate for your loved ones. A lot of families I know trust us because I Give it to them straight.
Speaker 4:I'm not going. I mean, I'm not here to just show you something like we're gonna have a conversation.
Speaker 3:I do a lot.
Speaker 1:I'm just not here to just show you something like we're going to have a conversation.
Speaker 3:We do a lot of come to Jesus, meetings with families. Um there has been times where we had a family and nine siblings who didn't talk to each other for years. And we had to sit down on the living room floor and have a whole meeting of what is best for your parent.
Speaker 3:I don't care what happened to y'all 20 years ago. We're here for the parent and I think when people see that it's not a gimmick, it is like I don't care that you like red curtains. Your daddy said he's not going nowhere, so let's see what all we can do to make his last years the best last years.
Speaker 3:Good morning, good morning. Good morning. I am Katrina Taylor with Care Patrol Arlington and this is Kendrick Taylor. We are your duo for Care Patrol Arlington and this is Kendrick Taylor. We are your duo for Care Patrol. Here we help families navigate all aspects of senior living. If you need any assistance, our direct contact number is 817-228-7220. Website is wwwcarepatrolcom. Slash Arlington.
Speaker 4:And email ktaylor1 at carepatrolcom. Slash arlington and um email k? Taylor1 at carepatrolcom so you just gave an example of some complications that you find right within the family dynamic, right and y'all saying y'all, y'all have come to jesus moments and they trust you all. So tell me about a a time with a family that really touched y'all hearts, when y'all was helping them find somewhere to my girl she said my girl I helped.
Speaker 3:Um, I'm gonna say her name Mrs Helen that was. That was my girl y'all. Ms Helen was a registered nurse for years. She had saved up for when she needed to transition into senior care. No children, husband died of cancer in their 40s, traveled all the time, was in the community at the senior centers, at the YMCA, took care of local children in her community.
Speaker 1:Got them out of the streets.
Speaker 3:She was a mogul in her community got them out the streets like she was a mogul in her community. I get a phone call to come meet Ms Helen because she cannot go home.
Speaker 3:She can't go home with her niece. Go meet Ms Helen. She is absolutely wonderful. She is a victim of elder abuse, financial abuse. Her niece sold her home, um took over 150 000 of her money and said that she was done. She was not taking care of her aunt anymore. So go meet miss helen. Here's what I do. Like I said, miss helen, you are still young, we got a lot of life to live, so you're going to help, we're going to work on this together and find you a place. So I established a great relationship with Ms Helen. We moved her into an assisted living that she picked because she loved the activities director and she was a domino champ, Ms Helen she could slam them dominoes.
Speaker 3:So found Ms Helen a place, stayed in contact. I would bring her, depends um any supplies that she didn't need. Kendrick and I went to Hawaii for anniversary last year. That's her favorite place to travel. Came back to her assistant live and showed her pictures, told her about the trip. Like I would make up her bed I would. I am the advisor that if I go in somebody's room and it's not put together just because she doesn't have family, we're gonna treat her like that. Hey, her room needs to be cleaned. Her trash needs to be empty.
Speaker 1:Right, I'm gonna go in there like that, and so I would always advocate for. Ms.
Speaker 3:Helen, if she had a fall, I was going to the hospital to rehab. She just became mine.
Speaker 1:Right.
Speaker 3:Ms Helen passed recently. We did go to the funeral. She was big into church and hats and her wardrobe. The family gifted me a hat to wear to church for her, but she, she's the one that stands out the most because she went through what you try to avoid your parents going through, and then it was family that took advantage of her so let me, let's reverse that question a little bit, all right.
Speaker 4:So that's, that's a heartbreaking but a love story, in other words, right that your job, your passion put you in touch with someone that you can really spend time with, help and develop a loving family relationship with now, what do you see when families come to you and you get that call like?
Speaker 4:you gave a little example about the dynamic. What happened 20 years ago. What is the when you cannot help a family? And I know you guys y'all go out your way, but what is the biggest thing that happens when you can't help a family? Is it family dynamic or is it just?
Speaker 5:So what it all boils down to, honestly, when we're unable to help a family, Katrina, we are experts at navigating family issues. Actually, there are hospice companies, hospitals that when they're, they should have called us a long time ago. But you know, when they start hitting these family dynamics we're kind of the go to for stuff like that. We can always navigate that. The thing that stops us more than anything from helping people is not being prepared.
Speaker 5:So, the family and the older adult not being prepared, not having the financial means to afford care, to pay for care. So in situations like that it's like Katrina says we're very straightforward and honest with them. Listen, this is how much care costs. A lot of times people don't believe you, but we show them Right, like, hey look, I'm going to actually send you some referrals and I'm going to take you out on tour sometimes, right, just so you can see that what I'm telling you is the truth. And we educate them.
Speaker 1:Yeah, the majority of our time is spent educating.
Speaker 5:I would say 70% to 80% of the work we do is free.
Speaker 3:Right, and we educate them on also their finances, because can say oh, we got, mom has this much, we sold her house, we're good to go. But our conversation is let's break this up and see how many years this lasts, yeah, so even though you can't help that person directly, and putting them in the community that they need you still educating, educating them and showing them some resources to help them once you leave?
Speaker 5:Most definitely we think about how can we age safely within the budget that you do have. So if you're only getting $1,200 a month. Okay, let's talk about what we can do with that. Do you have any rails in the shower right now?
Speaker 1:Okay.
Speaker 5:Well, we can definitely get some of those. Do you have? Are you staying by yourself? Are you paying? If not, if they're not paying rent, if they're staying with someone else, let's look at that $1,200 and see if we can even just supplement maybe an hour, like two hours you know what I'm saying A couple of times a week for somebody to come in and assist, so that's what we do.
Speaker 5:We try to put together a plan that can help them, and then we also connect them to resources that can help them with ongoing navigation of that territory. That's great.
Speaker 2:And before we move on from this, I too want to, because I know we have our social butterfly here.
Speaker 1:She got the relationships now.
Speaker 2:But you come from like the analytical kind of viewpoint. So kind of just tell me like when you're stepping into, we balance each other out very well, it's just a balance act. I just love that, and I don't know I don't even know if we mentioned this, though, but, like similar to us, this is family here husband and wife.
Speaker 2:Okay, so it's just a wonderful balancing act, but when you're stepping into these assisted living or these facilities that you're going into, what are some of those red flags or key data points that you're kind of watching out for?
Speaker 5:Okay, so for me, I am all about data and. I notice trends. So for me, the number one thing, the first thing I do, is always go to state sites. I mean, that's information we give families. It's free information. You can go and look it up, see if there's any neglect, anything like that. So I look for those major violations because you're able to collect data from across multiple years, not just from what you've seen. The next thing I look at is staff. What's the tenure like?
Speaker 1:How long they been here.
Speaker 5:I find that when there is a lot of turnover, care is always going to suffer, whether it be turnover with caregiving staff, turnover with whoever is the executive director. And then the next piece is is it privately owned or is it corporately owned? Because it makes a big difference? Because it makes a big difference Because many times, if something is corporately owned, what you'll see is you'll see people trying to come in and rebrand or turn something over.
Speaker 5:But more than anything, it's just that because we are senior advisors, we tour with our families. That's one of the huge differences between us and the majority of anybody in this industry is that nobody else tours.
Speaker 2:Wow, really no.
Speaker 4:So they just send the family over, they just send the list.
Speaker 2:And it's up to the family to pick from the list.
Speaker 5:We get calls all day long of people who have gotten lists from placement agencies and they're out with this list and then they tell me I'm like okay, so where'd you get the list from? And they'll tell me and I'm like, okay, um, what's your budget? Well, I got two thousand dollars for mom and and I'm like listen nothing on that list places on here you they've been at this point.
Speaker 5:Some of them have been to 10, 15 places they're tired they're angry. I'm like, and that's why, for me, I always talk to social workers at skilled nursing facilities and things like don't give people lists, just give them my number we gonna hang out with them. This is what we do 24-7 so for me, like I said, you know, just really focusing on do they have tenure staff? What does the care violations look like on the state website? Is it probably owned or corporately owned? And what is the census like?
Speaker 3:Because when the census is low.
Speaker 5:People do weird things.
Speaker 3:Right. And then what have previous clients of ours said? Yes and previous clients.
Speaker 2:Nothing's better than like a review. Right, so that's that's super important and so with going into that. So you talked about some key parameters there and I think it will be remiss if we didn't talk about the new Senate bill that is being potentially passed, potentially past that's coming up. So within this bill 13883 and House Bill 2510, it is giving more oversight to you as a placement agency and referring to unlicensed residential care homes. So how do you see this legislation impacting your industry and pretty much your business specifically?
Speaker 5:Okay, so Katrina and I we actually drove to Austin, met with our state representatives, met with some of their, some of the staff, their staff managers, things like that, and even worked with another location care patrol location and we put together like a list of things when the bill was still young, of things that we would like to see in the bill. Um, and I think that oversight is great. It's needed for sure. Um, I would love to live in a world where everybody is going to do the right thing.
Speaker 5:Right, but when we're dealing with our most vulnerable population. We can't take any chances Right. So With the bill that oversees placement agencies, it's important for us to have insurance. So those are some of the things that it puts in place. It's important for us to have a criminal background check. It's important for us to not charge communities even though we didn't help the family, because that's what happens now.
Speaker 2:Oh really.
Speaker 5:Yes. So those people that I told you about who call with a list. I literally cannot help them because they're represented by someone else and because there was no legislation in place to enforce the rule that they have the right to choose who represents them. So we had a federal do not represent me. But locally here in Texas it was kind of like the wild wild west.
Speaker 5:Nobody had to follow it you know and you know, we had some other care patrol locations, like Anna McMasters in Austin, um, who kind of helped lead a charge as well about that piece which was very powerful legislation and it holds places like a place for mom liable. So now clients truly have a choice. If they say if they say I want to work with Care Patrol and not you guys, because all you did was send me a list. Now, when they call my phone, it's a different conversation.
Speaker 5:Like hey, here's a. Do not represent me, get that sign for me and let's go.
Speaker 1:Let's go. Let's go get that figured out.
Speaker 2:I love that. I love that.
Speaker 4:Now let's switch the subject a little bit. Okay, what is the funniest or most unexpected thing that's ever happened on a facility visit or tour?
Speaker 3:It would happen to me of course we had a, a client, dr dean. Um, he wanted to move into a community, so um, dr d was wheelchair, wheelchair bound. I went to um. A friend of mine in compass rehab showed me how to transfer properly because I was just so nervous about this. Is my first tour with somebody who needs a little transfer.
Speaker 5:She prepared for this tour for probably like three weeks. I was like I cannot drop this man.
Speaker 3:I was like, show me how to use the game bill.
Speaker 1:It's important to know, because I was like I cannot hurt this man.
Speaker 3:He's been through enough already.
Speaker 1:That's my mindset.
Speaker 4:Right.
Speaker 3:So I go to pick him up, we get some coffee, and then we get to the community and I said, all right, dr D. I said I'm going to come around, I'm going to get the chair and lock it up, I'm ready, I've been practicing Right. So pick up and buckle his seatbelt and I have to, you know, kind of lift him from the front. Dr D says oh, katrina.
Speaker 1:I said what's wrong?
Speaker 3:Now I'm nervous. He said it's been a long time since I felt breast on me. I said I'm like this. I said, dr D, I will drop you based off that comment that you made. I said don't say that, don't say that to me no more, don't say that.
Speaker 1:don't say that to me, no more.
Speaker 3:Don't do that. He said I'm sorry, and so then I put him down got him in the wheelchair. We unlocked and I said, that part never happened okay so we gonna start over from this point. He was like yes, ma'am, I'm sorry. And then we went and had a great we had great tours, but that was it just threw me off because I had been preparing to.
Speaker 2:I wouldn't, but you know what, but you know what to like. I don't want it to be remiss Like that's. That's a hilarious story.
Speaker 2:But at the same time like, literally, because you're going to take a client to go and see a facility or a home you, as the owner of care patrol, decided I'm going to make sure I practice to make sure I get him in and out of the car safely Make sure I know what I'm doing, know what I'm going to, make sure I practice to make sure I get him in and out of the car safely.
Speaker 1:Make sure I know what I'm doing. Know what I'm doing.
Speaker 2:To transport him where he needs to go, so he can personally see the places where he could be.
Speaker 5:That is above and beyond. That's the expectation for us.
Speaker 3:That is amazing. This man was in an extended stay and had no business being there. He was getting home health and physical therapy in an extended stay and had no business being there. He was getting home health and physical therapy in an extended stay.
Speaker 5:If you tell me that you're advising seniors and you're going to help them find the best options for themselves. That's the expectation. That's the expectation.
Speaker 3:Could y'all imagine if I didn't take the lessons and did whatever?
Speaker 5:Imagine sending him a list. Could y'all imagine if I didn't take the lessons and just did whatever? Drop the wheelchair, drop the man? Imagine sending him a list.
Speaker 4:Wow.
Speaker 3:Because that's as far as it goes. And how is he going?
Speaker 4:to get there. How is he going to get there?
Speaker 3:Are you going to put this man over Right, Like how is he going to get?
Speaker 2:there, oh Lord, what you guys do is pivotal, like really pivotal, and what you did was in this journey and transition. So I would say, for families who are overwhelmed by trying to find somewhere for their loved one to go, what would be the first bit of advice that you would give them to kind of help them? Just take a breather and just take that next step, call somebody who knows what they're doing.
Speaker 5:Amen, if you got arrested by the cops today and they told you that you robbed somebody last night at 11pm and you know you was at home binge watching TV. What are you going to do? You're going to call a lawyer. Whenever you're in a tight situation that you do not understand. You do not know how to navigate it. You need to call a professional.
Speaker 2:There are also, too, a lot of people who don't know that there are senior advisors or placement agencies out there. So what, as an industry as a whole, what are you all's thoughts on kind of bringing that stigma down? Because, same thing with us, a lot of people don't know home care exists.
Speaker 3:A lot of people don't know Right.
Speaker 2:So what do y'all think about that and how? So? What do y'all think about that and how can that?
Speaker 5:be improved. I mean at a local level, something that Katrina and I are championing right now to bring more awareness to it is just establishing support groups in all the communities that we multiple. Right now, we're working on five support groups. Right now, we're working on five support groups. Right now it's for dementia care. And then we also want to get into just adult caregivers of parents. I think the grassroots effort is the best way to build awareness.
Speaker 3:At our church our senior group is called the Seasoned Saints and they all know bro and sis Taylor.
Speaker 1:They know what we do? Who?
Speaker 3:we are. If there's ever a question, they'll say you know what, let me get you Kendrick or Kat's number. But we become a part of our senior community in our church so that way people know. And then we've also had it to like we talk so much, like tell your children when something happens, your kids need to be prepared.
Speaker 1:So you need to.
Speaker 3:I tell them all the time. I want specific instructions from you. So we just pretty much educate the seniors at our church about the same thing. Have your child call me. If it doesn't make sense, have them call me Like some people at our church have in their will.
Speaker 5:They've put our card in the folder.
Speaker 3:I ever get to this point. Contact Katrina and Kendra.
Speaker 4:You guys are awesome. I love that. If you two were a senior living facility, what kind of community would you guys be?
Speaker 2:Paint the picture for us. How many beds.
Speaker 5:Let's start with beds.
Speaker 3:I'm a hoarder, you are so. I'm going to need at least two bedrooms, just because I just don't throw anything away. I'll hold on to it forever.
Speaker 5:Now if you were a senior living community.
Speaker 3:Community, oh I mean what I'm looking for when I go pick them up.
Speaker 5:No, no, I'm painting a picture of where. I'm going to move to you. Don't want to be in the hoarder spot.
Speaker 4:It's too bad Katrina lives in the hoarder spot right now.
Speaker 5:I know what are you talking about? I'm sorry Anything. Look, that's him Okay.
Speaker 3:Ask the question again.
Speaker 4:So if you two were a senior living facility, what kind of community would you be?
Speaker 3:If we were one.
Speaker 2:Yeah.
Speaker 3:Definitely a type B, because I don't want people to be turned away because they need more assistance. So I would definitely Right now, type B a little bit Okay. So in Texas you have type A and type B communities. The only difference is who can evacuate by themselves, who can evacuate in a certain amount of timeframe but needs assistance evacuating. So type B are those who need assistance evacuating A lot of people. I hear people say I hate this term I want you know, find me walkie talkies. I want walkie talkies, my community. I don't care if you can walk or talk.
Speaker 1:Everybody is welcome.
Speaker 3:I don't care if you need acuity of care I want to be able to take everybody. They would eat good in my community. Food is going to be a must. I want seniors in there gaining weight. We're probably going to have to have a Hoyer just because of weight gain, but that's the biggest complaint is food. I need a solid cook, somebody granny in the kitchen. Amen, and then activities I have to Socialization.
Speaker 2:It's so important.
Speaker 5:It's soization, it's so important. Yeah, go ahead babe.
Speaker 3:I need somebody who is going to get on Pinterest who is creative. I want in my community people to always be engaged in something, Even if you have those that are introverts. Maybe I can come sit in your room and we can play some cards or we can people watch and talk about who you don't like in the community, but I want everybody to be a part of something, but that would be, everybody needs purpose.
Speaker 2:I love that. What about you?
Speaker 5:Kendra, pretty much the same thing, not too big for me. I mean for me, when I think about something I feel like about 16 bed person. No, definitely not 16.
Speaker 1:I think 16 is too small. I about something I feel like about 30.
Speaker 5:No, definitely not. I think 16 is too small. I think anywhere between about 30 beds. That's a good number. It's big enough to have the socialization and create a community without being overwhelming. But it's, like Katrina said, just that socialization older adults waking up in the morning with purpose and things to do. I really like Montessori type models if people are able to participate in those things Having like Katrina was talking about somebody's grandmama in the kitchen cooking, having our seniors do things you know what I'm saying. A sense of true purpose.
Speaker 3:Show me your favorite recipe. We're going to make that today. I love that.
Speaker 2:I love that. I love that we're kind of ending with that question, because it kind of gives the sense of what families should be looking for themselves. So I love that as a whole. So, in closing, what is next for Care Patrol of Arlington and what does the future look like for you guys?
Speaker 3:Oh, I don't know what the future looks like for Care Patrol, but I'm very positive about it. I know God has a plan and I just ask him to order my steps and put me where I need to be, and I just want to continue to help families as much as I can, because that's that's what brings me joy. So I mean, as long as I keep doing what I'm doing to help families, that's all for me. But for you, what do you see for our future?
Speaker 5:I'm always about the fields and the people you know for me because the senior living industry is becoming more and more popular because we have more people aging into it.
Speaker 5:I think that innovation is going to be key in continuing to do what we do, because you do have so many competitors who are using technology sending lists, things of that nature so different, creative ways of creating awareness, like I said, building those support groups, just really building that grassroots infrastructure through support groups, memory cafes, things of that nature, things that really tap in with the people who are right there on the front lines, providing the care and providing them direct resources that they can really use and apply to their struggle right then and there.
Speaker 2:I love that.
Speaker 4:So tell them how they can get reach of that.
Speaker 3:Yes, okay, you can reach us. My email is ktaylor, the number one at carepatrolcom. Cell phone is the best way you can call me or text me. 817-228-7220 is my direct cell.
Speaker 5:Same email, except just no one ktaylor at carepatrolcom. You can give me a call at 817-650-2550.
Speaker 3:And we do have a Care Patrol Facebook page and website, so you can go to carepatrolcom and find us there.
Speaker 2:I know it says Care Patrol of Arlington, but tell them all the areas that you guys cover so that way they know, we have 225 locations across America 225.
Speaker 1:Care Patrols.
Speaker 3:There are 16 of us directly in Texas, about eight in the Metroplex. So they can call and we can direct them to whatever area they can go anywhere, even in. Canada.
Speaker 4:Even in Canada. Listen, I love you, guys.
Speaker 1:We love you. I thank you for the work that y'all are doing in the community and serving our most vulnerable population. Gotta take care of our seniors man, you guys are awesome.
Speaker 2:I mean, this was just an amazing episode. I just I'm so glad that you guys are here and I'm so glad that you were able to bring like invaluable information to the public Because, again, most people don't know who to call or where to go when they're in that transition season, and that's what the Journey Out podcast is about. So I just thank all of you for listening today. I thank Katrina and Kendrick for coming on and just sharing all that they have to give because, again, you don't know that you need this information until it's right then and it's maybe too late. So it's so important to just get this while you can and then share it out. So I encourage everyone to share this information to someone that you know may need it, but also take it in and harbor it for yourself, because you never know when you might be in this position or a loved one of yours might need this information. So I thank you all for watching, for listening, for sharing, for subscribing. We will see y'all next time on the journey I podcast.
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