The Advice Business Podcast

Top Strategies for Delegating & Scaling in Wealth Management Practices with Charesse Spiller

Seeds Season 2 Episode 17

Feeling stuck in the weeds of your advisory firm’s operations? You’re not alone.

In this episode, Zach Conway and Kelsey McKenna sit down with Charesse Spiller, founder of Level Best and the FinOps Co-Op, to unpack why most firms think they have an operations problem—when really, they have a leadership and structure problem.

Charesse shares what she’s learned from helping RIAs scale without burning out their teams or burying themselves in tech they don’t fully use. She breaks down the real drivers of operational success: people, processes, and technology—in that order. And she dives into why so many founders are stuck wearing too many hats, slowing down growth and blurring accountability across the business.

If you’ve ever defaulted to hiring another ops person or buying another tool without fixing the foundation, this conversation is your wake-up call. Charesse shares simple but powerful ways to shift from running around inside your business to actually leading it forward—with clarity, structure, and a team that’s fully empowered to operate.

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Ask Zach and Kelsey a question!