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Blueprint Boost for Contractors
Welcome to "Blueprint Boost for Contractors," the podcast that's your go-to resource for unlocking the secrets to successful marketing, gaining valuable insights, and growing your contracting business with less stress.
Blueprint Boost for Contractors
Service That Sticks: Lessons in Customer Experience from Grace Shehadeh
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David Brooks
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Season 1
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Episode 63
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What does it take to deliver customer service that truly stands out—and stands the test of time? In this episode we sit down with Grace Shehadeh, Territory Manager at Lennox, to explore the principles, practices, and mindset behind unforgettable service. From building a culture of care to empowering teams on the front lines, Grace shares real-world insights on what it means to serve with purpose in the HVAC industry and beyond.