The Handyman Chronicles
Welcome to Handyman Chronicles, where stories meet strategies, and success is a shared adventure." This is the podcast that's all about nailing your home service game. Join us for engaging interviews and solo episodes filled with practical tips, and insightful discussions. Whether you're a seasoned handyman or dreaming of starting your own gig,here's your go-to spot for inspiration and actionable insights. Hit that subscribe button and let's dive into the world of the Handyman Chronicles together!"
The Handyman Chronicles
The Importance of CRMs for Home Service Businesses
In this solo episode of The Handyman Chronicles, Bobby discusses the importance of CRM (Customer Relationship Management) systems for home service businesses, using personal anecdotes to stress their vital role to improve business efficiency and customer service. Three main ones, Joist, Markate, and Jobber, are highlighted but Bobby mainly talks about his experiences with Markate and Jobber. The benefits of using a CRM are outlined - improved quoting, customer experience, time tracking, and systems for follow-ups. Bobby insisted that CRM should be among the first things implemented when a home service business starts, due to its cost-effectiveness and overall value to operations and service level.
00:37 Introduction to the Podcast
00:49Importance of CRM in Home Service Business
01:11 What is a CRM?
02:25 Different Types of CRMs
03:11 Benefits of Using a CRM
06:16 How CRMs Improve Quoting and Scheduling
09:35 Tracking Time and Billing with CRMs
10:33 Enhancing Customer Experience with CRMs
11:45 Automated Follow-ups and Referrals with CRMs
12:56 Conclusion and Contact Information