The Handyman Chronicles
Welcome to Handyman Chronicles, where stories meet strategies, and success is a shared adventure." This is the podcast that's all about nailing your home service game. Join us for engaging interviews and solo episodes filled with practical tips, and insightful discussions. Whether you're a seasoned handyman or dreaming of starting your own gig,here's your go-to spot for inspiration and actionable insights. Hit that subscribe button and let's dive into the world of the Handyman Chronicles together!"
The Handyman Chronicles
The Power of Systems and Processes in Scaling Your Business: A Conversation with Christine Hodge
In this episode of the Handyman Chronicles, Christine Hodge, CEO of Clearview Washing, shares her journey from the corporate legal world to the home service industry. She discusses her passion for systems, processes, and technology, and how they have contributed to Clearview's growth and success. Hodge talks about the importance of implementing a strong CRM, relying on technologies like Jobber, NiceJob, ResponsiBid, and BonusUp, and adapting an approach that is both process-oriented and human-centered. She also emphasizes the significance of company culture, maintaining transparency with employees, and the value of both transactional and relational selling.
00:35 - Introduction and Guest Welcome
02:02 - Transition from Corporate to Entrepreneurship
03:38 - The Importance of Meetings in Business
05:37 - Working with a Spouse in Business
14:04 - The Role of Technology in Business
18:34 - The Power of Reviews and Customer Satisfaction
21:42 - The Importance of a Robust Hiring Process
23:23 - Creating a Positive Work Environment
25:20 - Tracking Employee Performance
30:09 - The Role of Technology in Business
35:25 - The Power of AI in Business
38:21 - Recommended Books for Business Owners