Today John talks with you about road trips, how he prepares for them and how you should too. Nothing like a safe clean car ready to hit the road!
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In this episode of The AutoWorks Podcast, John Lonas chats about how to resolve customer dissatisfaction. Sometimes customers can be dissatisfied with the service they receive. AutoWorks staff understands communication can be an important part of service and keeping a customer happy. What are some common concerns that can result in an unhappy customer?
Listen to find out!
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John and AutoWorks Shop Foreman, Mark Robinson, dive deep into what it means to be an auto technician in 2024. They share why they chose the mechanic's life, the vast changes in automotive technology, and their thoughts on the industry's job outlook.
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This week, John breaks down why we all think it's necessary to warm up the car in the winter. Why, in the past we warmed them up. Do we have to now?
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With how much a new car or truck would cost today, the importance of keeping your daily driver in good shape can't be overstated. John and Mark dive into how the cost of synthetic oil changes, and regular maintenance is a 'drop in the bucket' compared to the price of a new vehicle.
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The days of dealing with loud music and cigarette smoke when you drop off your keys, are long gone. John's wife, Brianna, shares what sets a good first impression to her when walking into a new shop for the first time, and why the small details matter.
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Every month, John Lonas, owner of Autoworks Service and Repair of Prescott Valley shares his knowledge, tips, tricks, and his takes on the ever-changing automotive industry.
In This Episode
What should you look for in an auto repair shop? And, the type of relationship customers can build with their auto service shop.
"Everyone should have a good attorney, good doctor, and good mechanic." - Mark Robinson
Host: John Lonas
Guest Host: Mark Robinson
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