Unexpected Perspectives
Unexpected Perspectives is a thought-provoking and inspiring podcast hosted by Mark Segelov.
Mark masterfully blends his engaging and inquisitive mind to delve deeper into topics with global thought leaders across the fields of Cyber Security, Technology, Sustainability, and Leadership.
With years of industry experience, Mark brings a fresh outlook, challenging norms and diving deep into the latest trends. Join us for insightful conversations that redefine our understanding of these crucial fields, offering a unique perspective on innovation and leadership in our interconnected world.
Unexpected Perspectives
The Lack Of Hospitality Is Costing Your Business Millions
Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success.
Key Topics Covered:
- Hospitality's Business Impact: Learn how customer-centric operations drive financial success in businesses.
- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.
- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.
- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.
- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.
- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.
Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!
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Website:www.marksegelov.com