In this episode of Better Experiences by Design, Susan Quinn speaks with Tom Gayner, CEO of Markel Group, about his perspective on what actually drives long-term success. Rather than a single bold move or a series of strategic pivots, it’s a set of principles, applied consistently over time. 

From learning leadership in his father’s office to helping scale a company to 22,000 people, Gayner’s approach is rooted in curiosity, discipline, and a deep belief in doing right by others.

This episode is a powerful reminder that great companies aren’t defined by what they do — but by how consistently they live what they believe.

Better Experiences by Design is a podcast series produced by circle S studio that highlights leaders across a variety of industries dedicated to delivering exceptional brand, employee, and client experiences. © circle S studio, 2026.