Ending Homelessness: Real Estate Investors Meet Ascencia’s Life-Changing Mission

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Learn how Ascencia is tackling homelessness in Glendale and beyond — and how you can be part of the solution.

In this eye-opening episode, we dive deep into:
✅ The inspiring story behind #Ascencia and how it serves the unhoused
✅ A step-by-step look at the journey from street outreach to permanent housing
✅ The legal, financial, and systemic barriers facing people experiencing homelessness
✅ How the housing crisis directly affects local homelessness rates
✅ Ways landlords, real estate investors, and YOU can help — through partnerships, donations, or volunteering

👥 Featuring real-life success stories, practical tips, and powerful ways to get involved — this is more than just a conversation, it’s a call to action.

💡 Want to connect with Ascencia?

🌐 Website: https://www.ascenciaca.org
🙏 Donate here: https://www.ascenciaca.org/donate/
📍 Address:
1851 Tyburn Street
Glendale, CA 91204
📞 Phone: (818) 246-7900
📧 Email: info@AscenciaCA.org

 ▶️  Watch now to learn how you can be part of the change.
💬 Share your thoughts in the comments — or tell us how you're helping in your community.
👍 Like & Subscribe for more stories that matter.

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Transcript

Alex Nahle [00:00:00]:
Welcome back to the BRRRR Investor Podcast, where our mission is to empower aspiring real estate investors in their journey towards building generational wealth. I'm here today with Dr. Laura Duncan, Executive Director of Ascencia, as well as with Camille Guerrero, Director of Development. Thank you ladies for being here today. And more importantly, thank you so much for what you do for the community and for your service.

Camille Guerrero [00:00:26]:
Thank you, Alex.

Alex Nahle [00:00:27]:
Absolutely. So I was introduced to Ascencia a little bit over a year ago, and I was really blown away by what you guys do again specifically for the local community for homelessness. And it was truly special. And I got the opportunity to be involved with the guest chef breakfast, and that's phenomenal. Right? And thanks to Camille for introducing me to that. We are both proud Rotarians at the Glendale Noon Rotary Club, and that's how I learned about it. Now the, the, the, the, the thing that I feel, you know, it's unfortunate and it's very sad is how come I learned about it just a year ago. Right. And, and I'm sure there are others out there that may have not heard of Ascencia and, and that's, that's, that's normal. But what I want to do here is do my best to spread the word, spread awareness about what you guys do, the impact, how, how it affects, you know, housing. Right. You know, this is a real estate podcast. How it affects housing, how it affects, you know, the local market in general and how people can get involved. Right. Because there's many ways people can get involved. There's, there's a lot of people out there that want to do good, however, they don't know how. So I feel this is a great way. You guys are an amazing organization in my opinion, and a great way for people to get involved. So without further ado, Dr. Duncan, if you can please share a little bit about your background and you know, how you got involved.

Dr. Laura Duncan [00:01:52]:
Oh my goodness. I don't know if we have time for my whole background, but I've always worked in the nonprofit sector ever since and a little bit of side this and that. I've done some teaching and other things, but I'm just wired that way. So I worked my way through various non profits and up in about 2011, I got introduced to the homeless services world through the Veterans Administration in West LA. I was working on their campus with homeless programs and prior to that I'd been like, in workforce and career development with Goodwill and children's services agencies. I was a D rate foster parent for like seven years. So I was doing that while I was working. I ended up landing this job with Ascencia originally in 2014, then promoted like into this current position in 2018. Hopefully going to be my last job. I, I like working in homeless services because you get to work with everybody. It's not just children, it's not just certain demographics. It's everybody.

Alex Nahle [00:03:03]:
No one left behind. I mean that's, that's, that's very special. Like you said, you're wired for, for service. So that's amazing. Camille, would you like to add anything to, to that?

Camille Guerrero [00:03:13]:
Sure, sure. Like Laura, I'm wired up the same way. You have to have that heart before you have that head knowledge to want to help someone because then it aligns with what it is that you're passionate about. And I've been in the Nonprofit arena for 30 years. Social services agencies like the Salvation army and also Goodwill Southern Cal. And I started here in August of 21 on an interim basis and fell in love with the agency. Really was very fortunate to land the position here and just really impressed with Ascencia. I've worked in agencies that have upwards of 200 million dollar budgets and our budget is very lean, very small. 6.1. Am I right or going. Going north of 7.

Dr. Laura Duncan [00:04:01]:
Now we're somewhere, somewhere around between 6 and 7.

Camille Guerrero [00:04:06]:
And we do more with less and work tirelessly to really stretch those donor dollars to efficiently run this agency. And tremendous work goes on. And it's been the case for 19 years in Glendale.

Alex Nahle [00:04:21]:
Wow. Okay, this is great. So can you share the story behind Ascencia and how it came to serve the Glendale community?

Dr. Laura Duncan [00:04:30]:
Well, certainly back in, prior to 2006, there was. It was noticed that there was an increasing homelessness problem in and around Glendale. So after a convening of the officials in high positions at the time in the greater Glendale area, there was an agency, there is an agency called path, People Assisting The Homeless, but it's just PATH now. Something called PATH Achieve split off from PATH. It was already an existing program, but as it, as it went into the deliberately and specifically into the greater Glendale area, it was known as Project Achieve. And then in 2011 that name was formally changed to Ascencia and now serves most. We now serve most of LA county, but we are headquartered in Glendale.

Alex Nahle [00:05:19]:
Okay, okay. So very cool. So you do serve the surrounding areas. Location is in Glendale. Obviously we'll share more information about the address and stuff in the description below, but it is on San Fernando Road in Glendale. So as far as Ascencia, what does Ascencia's mission mean? To you personally, I would love to hear both your perspectives on this. And you know, how has that evolved over the years?

Dr. Laura Duncan [00:05:43]:
I'll go first. Ascensia's mission is near and dear to my heart because I grew up with a special needs child in my neighborhood and some. Homelessness is something that people with her issues face often and if not for her family, she likely would have faced it as well. Ascencia's mission used to be lifting people out of homelessness one person, one family at a time in the greater Glendale area. In about 2017, well, 16 maybe, we expanded into the city of West Hollywood and into other areas outside of the Verdugo. And at that time they dropped the agency, dropped the tagline, the part of it that says in the greater Glendale area.

Alex Nahle [00:06:26]:
Got it.

Dr. Laura Duncan [00:06:27]:
So that's, that's the only evolution that's really taken place.

Camille Guerrero [00:06:30]:
Honestly, Ascencia, to me is just it's first responders mission because we're out on the street, we're approaching encampments, we're meeting the need directly on the streets, bringing people hope, help, consistency and really define the odds. Because today seven people are dying on the streets of LA county and that's. That shouldn't be the case. No one should be living on the streets. No one should be dying on the streets. The lifelines that Ascencia provides on a daily basis, annually also are remarkable. So Ascencia to me just means hope for people and high impact and a solution driven agency that makes it happen and produces the results.

Alex Nahle [00:07:19]:
That's great. And then so for those that are like, unfamiliar with Ascencia, like myself at one point, what is a day to day process of helping someone transition from homelessness to permanent housing look like?

Dr. Laura Duncan [00:07:32]:
Okay, well as mentioned, we are a comprehensive services agency. So we have everything from street outreach and engagement, finding people where they're living and getting them, convincing them to trust us enough to do an intake into our access center. And if they're vulnerable enough, they can get a spot in our shelter. We have to prioritize the most vulnerable. Sometimes that process can take quite a while because people are really slow to trust. They've had a lot of trauma. Once they're with us, they've oftentimes lost or had their belongings and documents stolen. So we've got to help them gather and replace and establish their documentation. They've also oftentimes got a lot of debt. That was part of the whole downward spiral. And legal issues, unpaid tickets, towing fees, all kinds of stuff, and storage fees. So they have, we have to do some kind of sometimes we have to get legal aid to get things off their off the books and do a debt consolidation. This can take quite a while. So people don't walk in the door and they're ready to go into housing. Then our case managers are helping them with all of this, also are helping them develop a, what we call a viable housing plan we've got and helping them to establish a steady source of income. And those two things are going to help us determine along with there are different vulnerability ratings and somebody who's been out there a lot longer and or has had multiple episodes and has some kind of qualifying disability is going to be eligible for different housing type than somebody who's in between jobs and can get back on their feet once they get a job. So they get matched to housing type and that really means are they going to be eligible for a housing voucher or not? And then once they do actually transition to permanent housing, we provide support to connect them to their new neighborhood and everything they're going to need there, including social activities so that they don't go back to where their own unhoused friends are because they're lonely or invite them in to their apartment. Right. Which would get them evicted again. And so we have to do that in order to keep people stably housed once they actually get back into permanent housing.

Alex Nahle [00:10:00]:
That's, that's a lot.

Dr. Laura Duncan [00:10:01]:
And it is a heavy lift.

Alex Nahle [00:10:02]:
Yeah. And it's a lot of resources, obviously, you know, like you said, legal and the many different other services. And the cool thing is it's catered, curated to that specific individual or family. It's not like a cookie cutter process. So that is very cool. Anything you want to add, Camille, to that?

Camille Guerrero [00:10:21]:
Just that we have a remarkable 97% retention rate once a person is permanently housed. That case management that takes place after they are permanently housed, our case managers stay tethered, check in on them, like Laura shared. And we just want them to stay successful and house and not go back out on the streets. And we want a high return on investment for any of our supporters. So if you donate to Ascencia, your return on investment is going to parlay into that 97% retention rate. So everyone wins. The client, the agency, the community.

Alex Nahle [00:11:00]:
Truly a win win situation. And it doesn't stop. It sounds like, you know, once they get the housing, you guys still, you know, stay in touch with them, support them because you know, obviously to avoid getting back into that situation again. So that's, that's very cool. That's a big deal. So what are some of the biggest misconceptions in your opinion, you know, people have about homelessness in LA County, Glendale specifically?

Dr. Laura Duncan [00:11:22]:
I would say that I often hear people assuming that unhoused people are mentally ill, addicts and criminals that don't want help and that it's just getting worse and worse and nothing's being done to solve it. In reality, the homeless solutions are working, but we need more of them. So I'll give you a case in point. Homelessness actually did go down a little bit in LA county, in LA county and city this year. It's not a lot, but it's some. And those statistics just came out. But I'm not going to get into all that now because the interest of time. But the thing that I, that I want to make a point of is that there was a stat a couple years ago that just sticks in my head. Let's say every day 220 households were being moved into permanent housing, off the streets or out of shelters into permanent housing. Let's say it was in 2023. But every day another 227 were falling into homelessness. So the boat was taking on water. But can you imagine if nothing was being done, how compounded those numbers would be by now?

Alex Nahle [00:12:34]:
Yeah, thanks for shedding light on that. That's really eye opener for sure. So we obviously have a housing crisis in California. We know that. I'd like to know, in your opinion, like how, how do you feel that housing crisis has impacted the rate of homelessness?

Dr. Laura Duncan [00:12:51]:
Well, it has had and continues to have a huge impact. There is a lack of affordable available housing in Los Angeles County. Well, in California, but we're talking about LA County. There may be available housing, but it is not affordable for most people.

Alex Nahle [00:13:09]:
That's for sure.

Dr. Laura Duncan [00:13:10]:
Yeah. And then when affordable housing is built, there was a, there was a situation in Glendale, I'm going to say maybe six or eight years ago, maybe seven or eight years ago, where I think it's a 300 unit complex went up about a mile or two up the road from us and it had some retail on the bottom floor and everything very nice. And they set aside out of those, I don't remember how many units it was, Maybe it was 300, maybe it was less. But they set aside a very small number for low income or extremely low income households, maybe like 10 or 20 units out of that. And of course none of our clients were selected to move in there because they have credit problems and their income is extremely low. They don't always present at their best because they're at their lowest point in their lives when we have them and they're traumatized and trying to overcome a lot of personal and trauma issues at that time. So nobody gets in. I think it was something like 2 or 3,000 people had applied for those 10 or 20 units. So that's the challenge.

Alex Nahle [00:14:28]:
So the challenge is obviously the, the demand is very, very high and you know, the competition amongst the demand is challenging. I mean, like you said, I would, I would expect, you know, you know, for the most part, if somebody has schooling through challenges, having bad credit is expected.

Camille Guerrero [00:14:44]:
And.

Alex Nahle [00:14:45]:
Yes, so, so, so the solution is just, you know, more. How? I mean, 10 out of 300 units and then how many people applied? That's, that's crazy. So the solution, in other words, is just a lot more low income and ultra low income housing. Do you think there's anything wrong with the process of selecting the tenants or is it just the demand is too high?

Dr. Laura Duncan [00:15:10]:
Well, it's supply and demand. And if there was enough supply, there would be enough available affordable housing for everybody. It's simple math, right? I mean, sounds idealistic and it so far has proven to be so.

Alex Nahle [00:15:25]:
So for someone experiencing homelessness, what are like some of the barriers that, you know, they experience when trying to get access to stable housing?

Dr. Laura Duncan [00:15:34]:
All right, I've already mentioned some of them, but I'll just give you the rundown. Legal issues, history of eviction, lack of income, bad credit or poor employment history. It's hard to hold a job when you're unhoused. Mainstream services are often ill suited to respond to unhoused people's psychiatric and substance use orders when they do have them. Not saying no one has those, but it's not everyone. It's more like less than half for mental health and maybe 30, 20 to 30% for the addiction. Okay. They also have serious untreated medical conditions and subsequent chronic disease. They are often very unwell. They've got horrible things going on with their dental work, physical disabilities, lots and layers and layers of trauma. Bad things happen on the streets, okay? And people will drive by. Somebody who's unhoused, that's sleeping on the sidewalk in the middle of the day. And they just assume they're drunk or on something, but they're asleep because they've been up all night guarding their person and their property, you know, is the more likely reason it's safer to sleep during the day. So they're under a lot of intense stress. And lack of, the lack of affordable available housing, again, is, is really hard to, to have hope in the face of that. And there's just for all of these reasons and more good old fashioned discrimination.

Alex Nahle [00:17:04]:
Yeah, we have a lot of that for sure.

Camille Guerrero [00:17:06]:
Yeah, I was going to say that definitely there's a lot of discrimination that goes on with, of the population that we serve. But we also, I do want to say there are some wonderful landlords out there that work with Ascencia, that take those, those vouchers and work very closely with our housing navigator. We have a housing navigator that's dedicated to scrubbing the universe looking for those landlords. Those apartment places, including our case managers will take that role on as well. And we've been successful in that respect. And they like the idea that they see a case manager showing up, following up and are tethered also to the landlord. They are a conduit in case something needs to be addressed. And so there's a, an added benefit because there is someone there working alongside our case manager. So the landlord has that assurance as well.

Alex Nahle [00:18:03]:
Well, okay, that's great. I didn't, I didn't really know that. And you know, as mentioned, you know, this is, this podcast is for, you know, people in the real estate space investing, having rental properties, landlords and so forth. So that kind of, you know, segways me to another question as far as landlords, like how can a landlord, you know, partner up with Ascencia or collaborate with Ascencia or how can they support Ascencia in a way of housing? Like if somebody does have rental properties, what would you suggest?

Dr. Laura Duncan [00:18:33]:
Ascencia maintains strong partnerships with landlords and property owners through dedicated housing navigation and landlord relation efforts. Like Camille said, led by our case managers, we focus on building and maintaining trust based relationships with both current and past property owners to ensure notices of available units for our clients and some of our permanent supportive housing programs. Ascencia acts as a master leaseholder with the clients as the the sublease. This structure actually reduces the risk for property owners while supporting the clients as they transition and maintain stable housing. And we do have, there are incentives that help property owners partner with organizations such as Ascencia. We participate in various landlord incentive programs in partnership with city housing departments and other organizations. The incentives, often financial, are designed to reduce the risk for property owners or landlords and encourage more property owners to open their units to individuals and families. Exiting homelessness means they're going into housing, right? So by working with the external partners, we're able to offer additional assurances and resources to them who collaborate with us. Plus, if they do this and they have a place in their heart for the clients and this type of helping, they get that intrinsic reward as a, as a deposit. It's not financial, but it sure makes you feel good about what you've done.

Alex Nahle [00:20:03]:
No, absolutely.

Camille Guerrero [00:20:05]:
That really does cover it succinctly. And, you know, it's, it's, it sounds technical, but in all of that, it does come full circle of someone in the community, you know, a property owner doing their part and housing a family, putting that effort into working with Ascencia and just giving us an opportunity to prove that it's, it's a solution and it's a successful solution.

Alex Nahle [00:20:32]:
And it's a long term game. It's a big picture for the community overall, you know, so we all benefit. So we talked about, you know, a lot of the resources you guys need. I'm sure that costs a lot of money. So I'd love to, you know, get into funding. What does that look like? You know, funding programs and how, how can community members or organization contribute to that on a regular basis?

Dr. Laura Duncan [00:20:56]:
As you may or may not be aware, the funding outlook is not as robust as it once was. There are many reasons for this, ranging from global wars and associated causes and the LA fires earlier this year. There's been a lot of bad press about homeless services in recent months and accountability for the funding and threats from the federal administration to make large cuts to homeless services funding. Some funding has already been diverted to healthcare because we're seeing that because of the healthcare industry is suffering from some things that have gone on via the new administration. And so that happened during COVID For obvious reasons, money got diverted to healthcare, but there were CARES act funds behind it to come in and augment what the nonprofits were losing, you know, Covid funding. And that's not the case now. So community members can support nonprofits like Ascencia in a variety of ways. I don't know if you want me to get into all that, Camille and I to get into all that right now, but I can say you just cut me off if you want me to stop. But obviously we're always seeking financial contributions and we anticipate relying heavier on private funding from individuals, corporations this year than we ever had before, because foundations are struggling more as well. And so in addition to financial contributions, people can donate goods and services, things like food supplies, and they can participate in our guest chef program, which you mentioned in the onset, and assemble things like put things together for us, and even donate the items that go into hygiene kits. They can participate by helping newly housed people obtain housewares and Furniture and things like that. It could be really, we have link to Amazon or other places where they can go on our website and say, I'm going to purchase this piece of furniture for this, this household, and it can get delivered directly to that household because we don't have like, trucks and delivery services, and most people aren't going to go deliver stuff. And, you know, all of this type of information is available on the census website.

Camille Guerrero [00:23:25]:
And I just want to add, you know, for those of you out there that are hearing this and going, I barely have enough time to get dinner on the table for my family, much less 40 people. At Ascencia, you don't have to worry about that. You can literally instacart a meal to Ascencia and we will have someone on site serve it. You can drop off bagels, cream cheese, orange juice the night before, and we'll serve that breakfast the next day. You can donate large boxes of cereal and milk. And again, that parlays into a meal that we can serve our, our clients on site. So it's just, it's literally, however it works with your schedule, it's gonna, it's gonna parlay into helping move the mission forward. And all of that contributes to the success of Asencia. In addition to that, if you don't have the time to even go shopping, you can drop a check in the mail and. Or go on our website and make a donation. And again, all of that moves the needle forward. We serve 50,000 meals annually out of Asencia. And that's a lot for us to cover all on our own. And it comes right out of our general operating. So every meal covered is a cost savings to Ascencia.

Alex Nahle [00:24:40]:
Yeah. And thank you both for sharing it because I feel this is very, very important for people to know. And like you mentioned, Camille, very important thing is there's a variety of ways. Time, money, things, you know, there's. There's a lot of needs. Couch, cereal, all that. That's. That's phenomenal. That. That makes a big difference. The guest chef, I'm a big fan of that, the snack bags as well. Like you said, I'm going to provide the link to your website, also to the newsletter. If anybody wants to sign up for their newsletter, please sign up for updates throughout the year and to hear about all the cool stories and the impact that you guys have. With that said, I want to end with one final question. Can you guys share? I'm sure you've seen a lot of things working there. Can you guys share a powerful or memorable story of Someone that went through the program and is now thriving in permanent housing.

Dr. Laura Duncan [00:25:39]:
Oh, my gosh. We have so many stories.

Camille Guerrero [00:25:44]:
I can start.

Dr. Laura Duncan [00:25:44]:
Do you want to do that? Go ahead, Camille. Okay, so we have this.

Camille Guerrero [00:25:49]:
I have this picture right here by my desk. And this is a family that I. I distinctly remember. I was here in my office. It was after 5 o', clock, and the front desk closes at 4. So there's a knock on the door of my office, and it's a case manager that just took. Had to take this family in because they were referred to us after hours. But we didn't stop there. They were brought into our shelter. They came upstairs, they got clothes for their children, supplies, and then the case management began. This family is housed. Okay, this is a family of six, and they have a beautiful home. The children are all in school. They've been housed for over a year. We have their photo front and center on our website. And literally, this is defying the odds, because a family of six, to find permanent housing with enough bedrooms for them to accommodate this family is a testament to the work that goes on at Ascencia. And I will never forget it, because I would see those children every single day in our shelter. And they started out with the same look. Scared, not knowing where they're at. Parents, you know, right there next to them. But over time, they were thriving. They were enjoying children's art therapy. The parents were involved with financial literacy classes. They were involved with occupational classes. And if you really want to hear it come from the parents mouth, I would encourage you to go on our website because we have their video on there. But honestly, that, to me, was, like, one of the most burned in my brain. Memories of seeing a case manager coming up to my office with a family of six, from a little baby to teenagers. And in my mind, I'm thinking, this is unbelievable that a family of six is completely destitute and homeless. But thank goodness they were here at Ascencia, and now they're permanently housed and defying the odds, which most people think it can never happen, but it does happen every single day here. So I just want to share that because it was amazing. It's just such. It's such an inspiration to me. That's why I have their photo by my desk every day.

Dr. Laura Duncan [00:27:57]:
And I would like to mention, if we have time, I could tell you a lot of stories I'm not going to. Similar to what Camille just said about families and individuals. I mean, families up to the size of 11. But anyway, we have board members, and that's another Way people can get involved, by the way, if they have skill sets and the time.

Camille Guerrero [00:28:18]:
Alex.

Dr. Laura Duncan [00:28:20]:
Oh, yeah. Alex. No, anyway, we. We have. We maintain board member. We always have one. Currently we have two who are. Have lived experience, homeless experience, and they have. Have come through our programs. And currently we have two. Like I mentioned, one came through and is a mom of four, has started her own business, has been going to school and is thriving and doing really well. And she participates on our board and finance committee. The other one also came through our programs as a single adult, is thriving and doing well and just promoted in a new job. Was in a job for, I think, I don't know, several years, maybe five, six, seven, both of them. And now is now promoted into another agency and another higher position, which is nonprofit work, because she's wired that way too. So anyway, so we always want to have that perspective in our. In our leadership. We also have employees with lived experience. That's a real important perspective to have if you're going to run a homeless services agency.

Alex Nahle [00:29:28]:
This is so, so special. I really appreciate you guys again taking the time to share this information with us, with our, you know, audience. I'm really hoping to at least for just one more person to know about Ascencia, what you guys do, how they can help. You guys truly have a big impact on the community. Thank you so, so very much again. Please check out the description below for more information about Ascencia, how you can connect with them, how you can sign up for the newsletter and to check out other ways you can get involved. Any final remark Dr. Duncan or Camille.

Dr. Laura Duncan [00:30:08]:
You'D like to make if you are in the area and you know where we are, we're actually on Tyburn street, so you can always drop by and leave a card if we're not in or find our contact information on the website and send us an email. And I want to thank you, Alex, for doing this. It's really helpful in so many ways. So I really appreciate it and I.

Camille Guerrero [00:30:32]:
Just want to also hearken that same invitation. Anybody that wants to come in for a tour, I'd be happy to host them for a tour. It won't take more than 10, 15 minutes and they can see firsthand our work and our mission in action. So the welcome mat is out and thank you, Alex, so much for this opportunity. We. We so appreciate it.

Alex Nahle [00:30:53]:
It's truly my pleasure. Thank you guys for introducing me to Ascencia and I will definitely see you guys soon.

Camille Guerrero [00:31:00]:
Thank you.

Dr. Laura Duncan [00:31:01]:
Yes. For guest chef. Thank you.

Alex Nahle [00:31:02]:
Yes.

Alex Nahle [00:31:04]:
Thank you all for joining us on the BRRRR Investor Podcast. If you found today's episode helpful, please hit like and subscribe to our channel for more real estate insights. We love hearing from you, so please leave your thoughts, questions or topics you'd like us to cover in the comments section below. Be sure to check out our website, thebrrrrinvestor.com and follow us on social media @thebrrrrinvestor keep learning and investing and we'll see you in the next episode. I'm your host, Alex Nale. Stay invested.