DBrief Podcast by Australian Industry Group
DBrief, the Australian Industry Group podcast, is for business operators keen to understand the connection between their own enterprise and the broader issues of industry development and policy and new government regulations.
Via an engaging and informal interview format, DBrief investigates:
• what is happening in industry policy, and what it means;
• where these issues are going and what you need to know and
• what you need to think about and learn in order to stay abreast of — or even ahead of — emerging issues and developments.
Tune in to stay ahead of changes and market movements and be better prepared for digitalisation, decarbonisation and diversification in your business and market sector.
DBrief Podcast by Australian Industry Group
DBrief Summer Series: Executing AI in complex settings
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In this episode, we spotlight two industries where the stakes couldn’t be higher - healthcare and superannuation - and ask: how do organisations build trust, navigate regulation, and introduce AI responsibly in emotionally sensitive environments?
Our panel brings together three leaders implementing AI at scale:
- Greg Hill, Head of Data Strategy, Analytics and Insights, AustralianSuper, shares how an empathy‑led, consultation‑driven approach is helping uplift AI capability across investment, member, and enterprise teams — without overwhelming staff or compromising trust.
- Elizabeth Turner, Segment Director for Health & New Zealand, ISS Australia, reveals how her team tackled hospital food waste using computer vision, and why starting with the problem, not the technology, was the key to success.
- Rita Arrigo, National AI Centre, reflects on responsible AI, cultural fit when choosing vendors, and why visibility across AI projects can spark innovation and reduce duplicated effort.
From navigating regulated environments and cybersecurity, to building communities of practice and managing expectations around generative AI, this conversation explores the human, technical, and organisational dynamics needed to implement AI safely and meaningfully.
Key Takeaways
- Start with the problem, not the technology. Both organisations emphasised problem‑definition as the foundation for successful AI adoption.
- Empathy‑led change management works. Deep consultation, listening, and internal “consulting mindsets” help overcome fears and build genuine buy‑in.
- Responsible AI requires cultural fit. Choosing vendors aligned with organisational values is as important as technical capability.
- AI can strengthen (not replace!) human judgment. Communities of practice, executive education, and bottom‑up capability uplift ensure adoption sticks.
- Regulated environments can enable innovation. Standards like HL7 support safe data sharing while unlocking new clinical and operational insights.
- Integration is essential for long‑term impact. Interfaces, workflows, and data governance must evolve to embed AI into core operations.
- Cybers AI is no longer bundled into the “cyber risk” bucket. Instead, leaders now see that AI is critical for defending against the rising volume and sophistication of cyber‑attacks - providing detection, monitoring, and response capabilities that humans alone can’t match.
Read Australian Industry Group’s report Artificial Intelligence: Positive for companies, their people, and Australian Industry.
Note: This recording is from a live event and the audio quality may vary.
Contact the Industry Development & Policy team here.
Dive deeper into this topic by listening to our previous DBrief episode Summer Series: Getting Started - The AI Adoption Challenge for Industry.
