The Water Drop
Welcome to The Water Drop, a podcast dedicated to all things water. Water is one of the earth’s most precious resources and virtually everything on our planet relies on it. Here at Padre Dam Municipal Water District, we have a wealth of knowledge to share. We’re going to dive into water saving tips and tricks, and speak to our in-house industry experts and beyond, about sustainability, trends and the future of water.
The Water Drop
Unlocking Exceptional Customer Service
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Welcome to the show!
Today we’re joined by Leslie Payne, Customer Service Manager at Padre Dam Municipal Water District.
With 25 years of experience in the water industry, Leslie brings extensive expertise, perspective, and heart to her role. She’s built a career grounded in empathy, communication, and a true passion for serving her community.
In this episode, Leslie shares her philosophy on what drives exceptional customer experiences and how teamwork, technology, and innovation come together to make a lasting difference.
We’ll also dive into Padre Dam’s new payment platform and how it’s improving convenience and connection for customers.
Plus, Leslie offers thoughtful advice for anyone looking to grow in their career or strengthen their approach to customer service.
By the end of this conversation, you’ll gain a renewed appreciation for the people behind the phones, the emails, and the counter — the friendly faces who keep the District running each and every day.