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Owners Only: What To Do When Things Get Weird
Dental Practice Heroes
Sex questions, angry patients, and a staff meeting joke gone wrong — welcome to dentistry.
In this episode, the DPH coaches share the weird, unexpected, and straight up awkward moments that have tested their leadership and their staff. Their stories highlight how you can respectfully handle uncomfortable situations in your practice and continue to lead even when things get messy.
Topics discussed:
- Henry’s awkward break room moment
- How to handle explicit questions from patients
- The joke that taught Paul a lesson
- How to talk to employees about co-workers’ complaints
- Running into former employees outside the practice
- What to do when a patient gets out of control
- The “nice to doctor, rude to staff” patient
- Holiday party chaos and how to control it
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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