Three practical tips that you can apply to any online engagement process. All based on practical, recent experience of stakeholder engagement specialist, Andrew Huffer. https://www.andrewhuffer.com.au
Today I want to give you my three big tips for online stakeholder engagement.
I've been doing plenty of it lately, I've learned some valuable things that I want to share with you now.
Tip Number One
The first thing to do is to keep participants above the line.
This is about really encouraging them to give ideas that are future focused; thinking about where the opportunities are in relation to the issue and what's possible.
Taking this positive approach will help them to be solutions focused, rather than going back to what happened in the past and the things they didn't like.
Tip Number Two
The second one is about making sure there's equity in input. I know that sounds like a Facilitation 101 but it's really important in the online space.
You can use tools like Zoom breakout rooms, so people have the chance for that more intimate conversation where they get the chance to be heard.
You can also use tools like Group Map that I use, which is an online engagement tool for people to provide their input individually as they go during a workshop process. You can use ones like Google Docs as well.
I also make sure that I'm checking in with individuals as much as I can just to get at least one idea from them as we go around.
This gives them the feeling of participation and being heard – highlighting that this is actually a worthwhile exercise for them.
Tip Number Three
Make sure you have your own workshop reporting template set up and ready to go.
This will help you to get the data from the workshop process a workshop report and get it out to your participants as quick as possible.
I aim for a 24 hour turnaround as a really good sweet spot to aim for.
Use this as an opportunity to check if they've got any further input to provide and to make sure that you've captured their views accurately.
You're going to get lots of points for doing this, as people have more faith in the process because they can see the transparency and that the information is actually going to be used. So there's a tangibility about it, which adds lots of value.
So there you go. My three quick tips for improving your stakeholder engagement online.
If you've got any other questions, feel free to get in touch, I’m happy to help!