The ITSM Spectrum
Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered.
Each episode is packed with valuable insights on training courses, innovative learning methods, and practical advice to help you navigate the ever-evolving ITSM industry. From exploring the latest trends to breaking down complex concepts, we aim to provide you with the knowledge and tools you need to succeed.
At The ITSM Spectrum, we believe in learning that's both effective and enjoyable. Our friendly and familiar approach makes even the most intricate topics accessible and engaging. Join us as we embark on this journey together, helping you to not only achieve your professional goals but to excel in them.
Welcome to the community where learning and growth happen seamlessly. Welcome to The ITSM Spectrum.
The ITSM Spectrum
The future of ITSM? Artificial Intelligence with Dr. Andy Lowe
In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book.
As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis.
For a more in depth look at the episode, links to the show notes and a full episode transcript please take a look here