The ITSM Spectrum
Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered.
Each episode is packed with valuable insights on training courses, innovative learning methods, and practical advice to help you navigate the ever-evolving ITSM industry. From exploring the latest trends to breaking down complex concepts, we aim to provide you with the knowledge and tools you need to succeed.
At The ITSM Spectrum, we believe in learning that's both effective and enjoyable. Our friendly and familiar approach makes even the most intricate topics accessible and engaging. Join us as we embark on this journey together, helping you to not only achieve your professional goals but to excel in them.
Welcome to the community where learning and growth happen seamlessly. Welcome to The ITSM Spectrum.
The ITSM Spectrum
PRINCE2 7th Edition and Problem Management
In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach.
The conversation then shifts to Problem Management, where we dissect strategies and best practices to effectively identify, analyse, and resolve problems within IT services, aiming to minimise the adverse impact on business operations.
We also take a special look at our consultancy services, providing a behind-the-scenes glimpse into how we support businesses in optimizing their IT service management processes and achieving their strategic objectives.
Rounding off the episode, we explore the realm of Service Integration and Management (SIAM), discussing its significance in managing multiple service providers and ensuring seamless integration to deliver a cohesive IT service to the business.
Whether you're seeking to update your knowledge on PRINCE2, looking for effective problem management strategies, curious about how consultancy can transform your ITSM processes, or exploring the benefits of SIAM, this episode is a treasure trove of information designed to propel your professional development forward. Join us on this enlightening journey through the ITSM Spectrum.