The ITSM Spectrum
Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered.
Each episode is packed with valuable insights on training courses, innovative learning methods, and practical advice to help you navigate the ever-evolving ITSM industry. From exploring the latest trends to breaking down complex concepts, we aim to provide you with the knowledge and tools you need to succeed.
At The ITSM Spectrum, we believe in learning that's both effective and enjoyable. Our friendly and familiar approach makes even the most intricate topics accessible and engaging. Join us as we embark on this journey together, helping you to not only achieve your professional goals but to excel in them.
Welcome to the community where learning and growth happen seamlessly. Welcome to The ITSM Spectrum.
The ITSM Spectrum
Enterprise Service Management | ITSM Spectrum Episode 4
In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation.
Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for professionals seeking to improve cross-functional workflows and service excellence. Tune in for expert advice and actionable strategies for implementing ESM in your organisation!
Book your place: https://purplegriffon.com/courses/itil/enterprise-service-management-practitioner
Contact:
Email: info@purplegriffon.com
Website: https://purplegriffon.com
Phone: 01539 736 828