Impact of AI:Explored
Welcome to Impact of AI:Explored this is a podcast series hosted James O'Regan and Gerjon Kunst. This podcast series is an initiative by and for the developer and IT professional community. It is our goal to empower each and every one to learn and share all there is to know about Artificial Intelligence and how it affects our day to day lives as IT professionals. There is a huge quantity of valuable AI related information in various formats available and it keeps increasing on a daily basis. It is our objective to help people to make sense of all this information.
Impact of AI:Explored
EP47 - Your Workflow Isn't Broken, It's Waiting for an Upgrade
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In this episode, Gerjon sits down with Jim Moyle (Principal Product Manager for Windows Cloud (https://www.linkedin.com/in/jimmoyle/), stepping in for James while he's on holiday to unpack how combining a "second brain" with agentic AI has completely reshaped his day-to-day work over the past three months. Gerjon Mentions Chris Brear but that should be Dave Brear our guest from episode 40 (https://youtu.be/ZtI8kIfYTpY)
The conversation covers:
- Windows 365 for Agents — a new flavor of Windows 365 built for AI agents (not humans) to log into and operate, complete with its own Entra ID identity, governance, auditability, and a real-time WebRTC observability feed so you can watch — and step into — what an agent is doing.
- Why "computer use" beats MCP sometimes — Jim explains when driving mouse, keyboard, and the accessibility tree directly is more practical than hunting for (or trusting) an MCP server, especially for one-off tasks or legacy apps with unreliable APIs.
- Consumption-based pricing — a pay-per-hour model for agent VMs, plus a real demo: 3,500 lines of legacy PowerShell for app packaging replaced by a 12-line agent instruction set, with better resilience to change than a brittle script.
- The Second Brain workflow — how getting context, audience, and constraints right up front (before going agentic) drastically cuts hallucination, and why Jim treats it as the essential foundation before automating anything.
- What it actually costs — Jim breaks down his own token usage (216 million tokens/month, ~95% cached) to land on a real-world estimate of roughly £80–90/month.
- Why EUC teams are made for this moment — Jim's case for why end-user computing professionals already have the security, compliance, and workflow skills to own the agentic AI wave inside their organizations, and how to get started.
00:00 Introduction to Jim Moyle and AI Workflow Revolution
01:19 Jim's Journey into AI and Workflow Transformation
02:33 How Windows 365 for Agents Works
03:38 Scaling and Security in AI Workflows
05:34 Controlling and Observing AI Agents in Action
06:29 Unlocking Applications Without APIs
07:47 Error Handling and Human-in-the-Loop
09:37 Identity and Security for AI Agents
11:23 Error Reporting and Troubleshooting
12:49 Scaling and Cost Models for AI Agents
14:01 Getting Started with AI and Second Brain
15:29 Integrating Second Brain with Agentic Workflow
19:35 Enhancing Focus and Productivity with AI
22:58 Cost of Maintaining a Second Brain
26:09 The Role of EUC Professionals in AI Era
29:28 Adoption and Use Cases of Windows 365 for Agents
31:21 Automating App Packaging with AI
32:04 Resilience and Fault Handling in AI Workflows
33:21 Testing and Scaling AI Instructions
34:12 Getting Started with AI for IT Professionals
36:22 Final Thoughts and Future Outlook
resources
Windows 365 for Agents - https://www.microsoft.com/en-us/security/business/endpoint/endpoint-manager
Starting with windows 365 for agents: https://www.microsoft.com/en-us/windows-365/agents#Get-started
playing around with Windows 365 agents: https://learn.microsoft.com/en-us/microsoft-copilot-studio/use-cloud-pc-pool
Second Brain Methodology - https://fortelabs.co/blog/second-brain/ or https://www.gerjon.com/?p=1819
