First-Ever Duty Bills Hitting U.S. Shoppers: Real Invoices, Reactions & How to Protect Your Business Artwork

Decoding Cross-Border Ecommerce

Dive into the world of international ecommerce with 'Decoding Cross-border Ecommerce,' a podcast aimed at demystifying the complexities of global markets and shedding light on the path for businesses aiming to expand or succeed in global markets. Hosted by Clint Reid, CEO and Founder of Zonos, and Aaron Bezzant, Zonos' Head of Global Trade Strategy, this podcast series provides listeners with essential insights into overcoming the challenges of cross-border transactions.

Clint and Aaron bring their years of cross-border experience and expertise directly to you, covering everything from the intricacies of de minimis values to navigating complex international tax laws. Each episode focuses on practical strategies, innovative solutions, and the latest trends in global commerce, aiming to simplify international selling and compliance for businesses of all sizes.

Whether you're just starting to explore international markets or looking to enhance your existing global commerce strategy, "Decoding Cross-border Ecommerce" offers valuable perspectives to help your business thrive in the competitive world market.

About Zonos
Based in St. George, UT, USA, Zonos is the global technology leader for cross-border commerce, committed to creating trust in global trade. With a mission to lower the barriers for businesses expanding globally, Zonos simplifies international commerce through innovative software, APIs, and plugins. Providing businesses with the tools and data needed for cross-border selling, Zonos is known for its true landed cost solution, making the world market accessible to everyone.

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Decoding Cross-Border Ecommerce

First-Ever Duty Bills Hitting U.S. Shoppers: Real Invoices, Reactions & How to Protect Your Business

February 06, 2025 • Zonos • Season 1 • Episode 55

In this episode of the Decoding Cross-Border Ecommerce podcast, hosts Clint Reid, Founder and CEO of Zonos, and Aaron Bezzant, Zonos’ Head of Global Trade Strategy, dive into a game-changing shift for U.S. shoppers—their first-ever duty bills on Chinese-made goods after new tariffs were imposed.

They analyze real duty bills as they’re hitting U.S. shoppers for the first time, breaking down actual customs invoices to show how customers are alerted, the surprise fees they face, and the frustrating process of trying to pay these unexpected charges.

Find out how these surprise costs can frustrate customers, lead to rejected packages, and ultimately hurt your business. More importantly, Clint and Aaron share how ecommerce businesses can improve the cross-border buying experience, prevent customer dissatisfaction, and protect their bottom line.

If you sell internationally, this is a must-watch to keep your customers happy and your business thriving.

Trade policies are shifting fast—stay informed and subscribe for updates!

Live doc will be updated as changes come in: http://zonos.com/docs/guides/2025-US-tariff-changes?utm_source=youtube&utm_medium=podcast&utm_campaign=new-us-tariffs-2025-day-4

Find out how to automatically handle tariffs, duty, and compliance: https://zonos.com/landing-page/us-trump-tariffs-help?utm_source=youtube&utm_medium=video&utm_campaign=new-us-tariffs-2025-day-4

Listen now to stay ahead of these changes and keep your business moving forward.

[00:00:00] Opening Clip

[00:13:05] Introductions

[00:15:52] U.S. Customer’s Duty Surprise

[00:19:01] Breaking Down a Duty Invoice

[00:21:09] Why U.S. Shoppers Are Shocked

[00:21:58] How Sellers Can Fix It

[00:22:43] Wrong Duty Calculations

[00:24:53] New Experience & Postal Impact

[00:25:47] Aaron’s Temu Order Update

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