The Conversion Clinic
You became a doctor to change lives. But somewhere between the exam room and the kitchen table, patients are disappearing.
They nod along during the consultation. They say "sounds great." Then they go home, talk it over with their spouse, Google it for twenty minutes, and never come back.
Dr. Shefali Miglani lived this every single day.
As a practicing optometrist in New Jersey specializing in dry eye and myopia management, she invested $125,000 in an IPL device that delivered life-changing results. But the reality of running a busy practice is brutal: you have ten minutes with each patient. Ten minutes to diagnose, explain, answer questions, and somehow make them confident enough to commit to a procedure they've never heard of.
Patients would leave her office confused. They'd go home, their spouse would ask "so what did the doctor say?" and they couldn't even explain it. They'd Google their condition at midnight and end up more confused than when they started.
And confused people don't buy. They do nothing.
That $125,000 device sat collecting dust. Not because the treatment didn't work. Because patients didn't have enough clarity or trust to follow through once they left the building.
That's where Bob Miglani came in.
Bob spent over 20 years at Pfizer, helping launch and grow some of the biggest drug brands in the world. He saw the same problem play out at massive scale: billions of dollars in breakthrough treatments never reaching patients because the communication between the doctor's office and the patient's real life was completely broken.
So when he watched her come home frustrated night after night talking about patients who needed treatment but never came back, he recognized it instantly. He mapped the patient journey, found every moment where confusion crept in and confidence fell apart, and built a system to close that gap, putting Dr. Shefali's voice directly into patients' hands at the exact moments they were most likely to give up.
Patients started converting. Revenue came back. The device started paying for itself.
That's when they realized every specialty doctor in the country was fighting the same battle.
Welcome to The Conversion Clinic Podcast.
Each episode, Dr. Shefali and Bob bring you strategies, stories, and industry experts that uncover how specialty practices can build patient trust, cut through confusion, and convert consultations into paying treatments.
She brings the clinical lens of a doctor running a real practice. He brings 20 years of marketing playbook from inside big pharma. Together, they're giving doctors what they've been missing: a blueprint for turning great care into a thriving practice.
Stop leaving revenue on the table. Subscribe now.
P.S. For more expert tips and resources, visit GetHoot.com.
The Conversion Clinic
What Do Patients Want in 2026?
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
The numbers are in. Co-hosts Bob Miglani and Jason Grossman count down the top 5 patient engagement studies of 2026, breaking down what the latest research reveals about how patients really make decisions and what it means for the future of patient marketing. From adherence to abandonment, they translate the data into what teams can actually use.
Then the conversation gets personal. In a candid patient interview, cancer survivor Natasha Bagchi shares her firsthand experience navigating support programs from pharma companies, hospitals, and her clinic. She opens up about what genuinely helped her through treatment, and where the well-intentioned programs fell flat. It's the kind of unfiltered patient perspective that no study can fully capture.
Studies tell us what patients do. Natasha tells us how it feels. Together, they paint a picture every patient marketer needs to see.
