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What can a hostage negotiator teach us about having better conversations?

Quite a lot, it turns out. Today we're joined by Nicky Perfect, a former police hostage and crisis negotiator who spent years working with the police and UK government in some incredibly challenging situations -  including kidnappings, terrorist incidents and major crises.

She went on to become Director of UK Training for hostage and crisis negotiation, teaching police officers, military personnel and other professionals how to communicate in high-pressure situations.

In this episode we talk to Nicky about conflict, communication, listening, relationships and why sometimes the most important thing you can do in a difficult conversation is not to talk at all.

Because as Nicky says, connection comes before direction.

So, whether you’re in a relationship, managing a difficult conversation at work, or simply trying to communicate better with the people you care about, there’s a lot in this conversation for you.

To find out more about Nicky, click the link below:

https://www.nickyperfect.com/

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