Episode 4: Josh Thomas | Ernie’s Pit BBQ Success

Join the discussion about hometown Ernie's Pit BBQ in Greenville, TX. Owner Josh Thomas talks with Lee Wells about the inside operation of customer care, booming business and great BBQ!

Summary:

The conversation revolves around the restaurant business, where they discuss in detail the strategies they employ in running their respective restaurants such as the importance of quality, consistency, and value. They also discuss the impacts of reviews, social media presence, and customer interactions, as well as their philosophy on competition. The conversation is complete with personal anecdotes, addressing complaints, catering to changing customer demands, managing costs and so on, providing a thorough inside peek into the restaurant business dynamics.