STR Investing, The Podcast
Unlock financial freedom through short-term rental investing with hosts Taylor Jones and Mark Lumpkin. Each week, they sit down with the biggest names in the STR industry to uncover what’s working right now — from acquisitions and design to operations, marketing, and scaling portfolios.
Taylor has helped acquire and manage over 500+ STRs, while Mark brings years of hands-on experience transforming properties into high-performing investments.
Together, they break down real strategies, real numbers, and real stories that help investors grow smarter and faster.
Whether you’re buying your first Airbnb or expanding a multi-market portfolio, this show is your roadmap to building wealth and freedom through short-term rentals.
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STR Investing, The Podcast
Hospitality with the Queen
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In this episode of the STR Investing Podcast, co-host Mark Lumpkin sits down with Tyann Marcink - Hammond, owner of Tyann Hospitality and one of the newest VRMA board members, to talk about what actually drives five star stays: hospitality.
Tyann shares why communication is the foundation of every great guest experience, how small moments can shape an entire stay, and why hosts who ignore hospitality are leaving money and reviews on the table. They also recap the Poconos STR conference, discuss Tyann's new book Hospitable Host: The STR Sisterhood Edition, and dig into what she is helping lead inside VRMA.
They also cover:
- Why five star reviews do not always mean true hospitality
- The simple communication shift that can separate you from most hosts
- How to train your team to create better guest experiences
- Why investors need to think beyond spreadsheets and ROI
- What Diane sees next for hospitality in the STR industry
This episode is a reminder that short-term rentals are not just a real estate business. They are a hospitality business first.
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Episode Sponsored By:
STR Search
STR Search is the industry leading property finder service. They've helped investors acquire over 215 profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com
