Building a 300-Door Property Management Company from Scratch - Brock Bolduc

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Transcript

Stephen Fox 
Today I'll be speaking with Brock Bolduc, broker owner of Sun Pro Realty based out of Port Orange, Florida. Brock started his business in 2020 and has grown his company to manage close to 300 doors in the Daytona Beach market. So Brock has experienced some impressive growth over just six years growing to 300 doors and he was kind enough to speak with me today to share his experience and lessons he's learned along the way. So without further ado, let's get straight to it so you can start to learn from Brock.

So Brock, thank you so much for joining me today. Really appreciate you taking the time to speak with me. To kick things off, can you tell everybody a little bit about your background and experience in property management?

Brock Bolduc
Yeah, my experience in property management goes way back. So actually right out of high school, I started as a groundskeeper at an apartment building. So picking up trash on a daily basis was my job at about a 250 unit apartment building. So that was my first gig in property management. Kind of started at the bottom. After that,

I kind of worked my way up to the maintenance department. Did that for a couple years. Took a little bit of a break. Sold cars for the longest 13 months of my life. So that was definitely an experience, but something I was able to kind of add to my tool belt. Once I had what I thought was a lot of money, which was I think about $5,000 in the bank, made salesman of the month in December of 2012 and got my license in real estate shortly thereafter. Kind of took some time off, maybe three or four months, got my license and then went straight into property management. Worked at a few different local companies here in the Daytona Beach area. And then 2020, beginning of 2020, right before COVID hit, decided to open my own doors and started Sun Pro Realty Management.

Stephen Fox
Awesome, so let's start with, you basically start your own property management company. You have experience because you've worked at a property management company before. Sounds like you have some sales experience as well from being the car salesman. What do you do from day one? Do you have any doors under management? What does that look like?

Brock Bolduc
Yep. So from day one, I had a few clients, a few clients that had kind of gotten word that I was going to be starting the business. So they ended up coming over with me. So within the first couple of months of the business, once I kind of left and got started, I probably had 40 or 50 doors somewhere in that neighborhood to kind of get started. That was, you know, those were long relationships I had with those clients.

You know, they didn't really have a relationship with the business. It was more with me. So they wanted to support me and come along for the ride. So they took a chance on me, a young kid kind of starting a business. At that point, was probably about 30 or so. So yeah, it started with a small amount of doors. It was just me answering the phones, running around doing notices and kind of trying to figure out how to run a business while still being a property manager.

Stephen Fox
What would you say are some of the most important tools you were using when you first started? Did you sign up right away for a property management software? What did that look like for you?

Brock Bolduc
Yeah. So when I first got started, the company I'd come from was, I had actually convinced them to switch over to AppFolio. So we were using AppFolio at the previous business. When I called AppFolio and told them I had $50, they wouldn't even take my phone call. So they had, think, a minimum. They wouldn't talk to me. Maybe they had changed their rules around that. So I ended up with Buildium. So signed up with Buildium, kind of plugged into that system, learned that system.

I hadn't had to do the property accounting and things like that at my previous stop. So I kind of had to learn how to do all of that stuff on the fly. But yeah, I started with Bildium and then, you know, got the phone system, got RingCentral up and running, got, you know, just any tool that kind of plugged into Bildium, went ahead and added that, Tenant Turner, things like that, to just try to expand myself, make things as easy as possible as I could while I was just by myself.

Stephen Fox
And in your first year, was the mindset, let me figure out this business before I grow? Or did you right away have a growth mindset?

Brock Bolduc
I mean, I've had a growth mindset since I was, you know, a young age. So I've always kind of wanted to, wanted to succeed and wanted to build. When I first started, it was, it was mainly about surviving. It was like, okay, at that point I had two young kids at home and wanted to make sure that I could still put food on the table for them. So I think that's kind of the first, first evolution of entrepreneurship is just survivor surviving that first, you know,

the first year, first couple years. But I just kept doing what I was doing and the business just kind of grew organically. People heard about me or already knew me from previous relationships and it just kind of kept building on top of it from there.

Stephen Fox
What point would you say, and I guess in terms of door count, did it take you to organically, like just through word of mouth? So you started with, said between 40 to 50 doors, and then just by being in business, work kind of got around, what did that, like what door count did that allow you to get to?

Brock Bolduc
I would say that probably got to me to around a hundred doors. Just, you know, kind of getting out there. I attended a lot of real estate investment clubs, some networking, chamber of commerce. Really a lot of it was also, I'd always been investor focused and investors know other investors. So I was never a hard sell, like, Hey, do you have a buddy? I never really asked, but they were always like, Hey, I have this friend that also invests. So, and a lot of them had portfolios of single family homes and things of that nature. So I've still got a lot of those clients that are with us, you know, with us today that have been with me for a long time that came just as a result of I could point a line and say this guy recommended me to this guy recommended me to this guy. All the way through different clients had kind of saw the job that we did and we're happy with the product and you know, just by word of mouth, it kind of spread and that got us to somewhere around the hundred door mark.

Stephen Fox
Okay. And from what it sounds like, wasn't just, opened my doors and all of a sudden people called, you were actively going out to different meetings, meeting people, networking essentially.

Brock Bolduc
Got to hustle. Yeah, that was the car sales mentality is you got to hustle. With the car sales, I was never the hard sell guy. I didn't like to sell people real hard on the spot, but what I did do a very good job and learn there was the follow up. And I think that's really the key. Most sales are done between the seventh and 12th touch point. So I really stuck with that, implemented LeadSimple at an early stage as well to keep track of all my leads and make sure I'm following up with all those folks and making sure that it's, you know, just staying on top of them and making sure they knew I was there for when they were ready to make that decision.

Stephen Fox
So just to walk us through that a little bit for anyone that's listening, you would go to these networking events, you would meet people, they would either be investors themselves or have a contact. You would get their contact info, put that into your lead simple, I imagine, and then from there just start calling them. Was it once a month?

Brock Bolduc
Just stay in touch. Yeah, yeah, just stay in touch. Yeah, I mean, a lot of times, you know, there's not a ton of property managers in those groups as well. So a lot of times when you go there and you say, hey, I do this, you actually can become a magnet as well. People will come up to you and say, hey, I have a rental property, you know, and just kind of just spreading my knowledge, things that I knew about the market, what the rents were doing, you know, how things were going, how we operated.

Just kind of getting the word out definitely helps.

Stephen Fox
Okay. And I guess once you hit a hundred doors and presumably now started to have a bit more cash, a little bit more of a, I'll it an established business. What other strategies did you start to use to grow? Because you've grown to close to 300 doors now and you've only been in business since 2020. So you've done it pretty quickly compared to a lot of property managers out there. Um, I guess what did you do to help grow your business?

Brock Bolduc
So one of the first things I did was hire a virtual team member, a remote team member. His name's Theo. He's actually employee number one, and he actually still works here. So I'm pretty proud of that. I would say he came on at about 80 doors. And what that allowed me to do was to quiet some of the noise, the daily noise of tenant phone calls, at least. That was the first thing I handed off was residents, leasing calls, just

the noisy part so I could focus on the building, building of the business. Once I kind of got bought some of my time back by bringing him in.

Stephen Fox
Just to interrupt you, where was it that you found your virtual assistant?

Brock Bolduc
I, was, it was just a, one of those online, online groups. Might've been, I think my rocket station or something like that. Back in the day, they were, they were pretty hot in the property management space. So, yeah, just, one of the sourcing companies. So yeah, he, but yeah, he, was, he's very, very good at a lot of different things. He's in the Philippines. And, so he's got a great work ethic.

You know, great mindset and he's done a little bit of everything along the way since we've grown.

Stephen Fox
Another one I know of is called onlinejobs.ph. If ever you want to source one, source a virtual system yourself.

Brock Bolduc
Yeah, we actually just go to Indeed in a lot of times Mexico. We have three other team members in Mexico. We actually just brought a new one on recently, a maintenance coordinator. And yeah, we post an Indeed right there. We do the sourcing ourselves. It's probably a little more work than some of the staffing companies that are out there. But we also have a little more control of the process. We do the

We do the initial screening, initial interviews, and we've had pretty good success. Most of my team members have been with me for two plus years. We don't have a lot of churn in our organization.

Stephen Fox
And you'll put that up on Indeed Mexico. And the job post everything in English.

Brock Bolduc
It posts, we post in English. I'm not sure if it shows up in Spanish or not, but yeah, for us, it's in English. Then, you know, obviously speaking English is a prerequisite. We have them do some, again, some screening things. One would be like read a script with some words that might be a little more difficult and that way, and then send us a recording of that. That way we can kind of listen to how their English is before we schedule.

Like the next round of interviews. It's not just looking at their resume and saying, okay, they have the experience, but then we get on and they might be difficult to understand. Unfortunately, that's just something that's been very important to us. But being based in Florida, having Spanish speaking employees has been a huge benefit. We have a lot of Latino influence here in our area, so they're able to actually communicate much better with those residents as

Stephen Fox
That's a smart thing that you just mentioned where, because when you post on Indeed, sometimes we'll get literally hundreds of applicants. And you're sitting there like, how am I supposed to go through everybody? One thing I usually recommend, which sounds very similar to what you implemented, is some sort of test where they have to take an extra step. And all of a sudden, you'll have go from hundreds of applicants to maybe dozens. Because a lot of these people, they'll see the application. They'll just click Apply.

Stephen Fox
But if you give them a step and they don't do that step, automatically you disqualify them.

Brock Bolduc
Yes, exactly. Yeah, you've got to create some friction there and you got to make them earn it. You know, can't just, you know, blast out, click a button. Anybody can click the button. Anybody can create a resume or a cover letter with ChatGPT now too. So that's even, you know, becoming more difficult to screen through the resumes. You know, they all look great. Everything's clean and tight now. So you really have to get down to the nitty gritty of having them jump through a few hoops to show that they really want to be a part of your organization.

Stephen Fox
Yep, definitely. So, okay, let's go back to where you were before I rudely interrupted you. So you hired your VA at around 80 doors and that allowed you to get a little bit more out of the weeds in terms of dealing with leasing. What else did you do to help yourself in terms of your growth?

Brock Bolduc
So once we got to around 100 doors, obviously the economics start to get better. We have to a little bit more free cash flow. I'm not just making rent or mortgage every month or that sort of thing. So we have some options, I guess. We're kind of out of that first sand trap. And what we did is we brought on you guys. Upkeep, I think I've been a client for the last what, five years? I think it's back to 2021 or so. So yeah, we brought you guys on.

I think I had built a website with Wix. I think that's what we were running on back then. I don't know if that's still a thing or not, but I had built it myself. So I had brought you guys, the experts in, put the website together. You your team, we kind of played around with AdWords versus SEO. We decided that in my market, we ran the ad spend and it just didn't make sense. So we kind of diverted more funding to...

Working specifically just on the SEO. That's and honestly just staying committed to that every month. Having you guys put blog posts and backlinks and all the other fancy stuff that I've no clue how it works, but you're the expert. So I let you guys handle that and we've, you know, gone from not ranked at all to number one at most of the high buyer intent keywords here in my area.

Stephen Fox
One thing I want to touch on also that you do a great job of reviews. How do you impose people to leave your reviews? What's your strategy behind that? Because I think that's something extremely important in property management that a lot of people struggle with.

Brock Bolduc
Yeah, thank you for reminding me that. So we, yeah, we're currently on Google. We're 4.8 with over 300 reviews. We're super proud of that. We set goals as a team to get to those specific milestones. We had a goal to get to 300 by the end of last year and we were able to kind of eclipse that. So that was good. The biggest thing with reviews from a business owner standpoint, to be perfectly honest, is incentivize your team.

You know, that's a big part of it. Incentivize your team. I do give them a small bonus every month for the reviews. So that kind of puts it at least at the top of their mind, where if the business is doing well, then they're also gonna do well. And it's also just culture. Know, we have a strong culture, a strong customer-oriented culture. It's one of our core values is to deliver that great customer service. So it kind of starts right from day one with our hires and then...

You know, just kind of gets ingrained in what we do. It's like, hey, you did a good job. Did you ask for the review? So it's kind of a thing we talk about and it's actually one of my main jobs every week is during our end of the week meeting. I get to read the fan mail. So we go through all the Google reviews. We read the good ones. We read the bad ones. The bad ones, I used to get all upset and take it really to heart when we got a bad review and now...

I just kind of understand that it is part of the business. We're in property management. We're the punching bag for everybody. So, you know, we're always can't make everybody happy every time, but what we do is take those reviews that are bad and, you know, make sure we respond to them and make sure that anybody that is reading the reviewers side of the story also hears our side of the story and can kind of put two and two together and understand that we do care. Things are going to go wrong, but.

We still stand behind what we do every day.

Stephen Fox
Awesome. So at this point, how many people are on your team? What are the rules? What does that look like?

Brock Bolduc
So we've got a team of nine plus myself. So yeah, so right now we've and that includes in-house maintenance in-house. So we've got our VP of property management. Handles basically the property management division. She's kind of overseeing that on a daily basis. We recently brought in and kind of split up the portfolio with another property manager. So we've got our second property manager.

In-house now. The VP, handles kind of all of our multi-family and multi-unit clients. So kind of manages all of those larger relationships with multiple property owners. And then the new PM, he's kind of handling a lot of the single owners, single family properties, things of that nature. We've got a resident services coordinator. She's kind of the point of contact for the residents.

PMs are the point of contact for our owners. That was super important for us to make sure that as we grow as an organization, we're not making it difficult for people to work with us. Want owners, residents, and vendors to know, okay, this is the person that I go to in SunPro if I need something, and then they can kind of go into the organization and get the answers that they need. So we got the resident services. We've got Theo is...

Kind of sitting in an office manager position right now. He does a lot of back end stuff. He helps the resident services coordinator as well. We've we've we've shifted his hours to kind of give him a little bit better family life. He's got two small kids so he kind of works like a mid shift for his hours type of thing. So it kind of works. He works a little bit hours with us and then he also works kind of overnight so you can get some admin stuff done as we sleep. So that's been kind of nice. We've got a full time leasing coordinator. He handles all of the.

Inbound leasing calls, answers questions, helps schedule showings, helps, you know, kind of manage the leasing department. We got a full maintenance coordinator. He handles kind of work orders and kind of managing vendors, residents, all that type of stuff when it comes to maintenance. In the maintenance side, we've also had a maintenance supervisor.

Brock Bolduc
He kind of oversees the coordinator and then we've got two full-time techs as well that work under the maintenance supervisor. We do all of our 90 % of our make-readies we end up doing in-house. We also do a pretty good volume of work orders in-house. So we can kind of get to things very quickly. Those guys are caught up right now. We can get to stuff a lot of times same day. If a resident says, hey, my toilet's running.

We're actually taking, can we come soon? Today, this afternoon, we've got availability and we're able to kind of jump on things quickly. So that's the team.

Stephen Fox
Awesome. And what about yourself? What does a typical day look like for you?

Brock Bolduc
What do I do? I just spend in my chair all day and kind of, no, I, we had a full-time BDM and we may talk about that in a little bit, but I had a full, a full-time BDM for like about a year and she decided to, you know, change career paths recently. So last couple of months, that job fell back on my plate. So I'm kind of sitting.

Over the BDM role, so handling all new owners, all new clients that come in and just kind of working on the business instead of in it. The team does a great job of kind of insulating me and allowing me the free space to work on things and then my job is to kind of make their job easier is kind of what I focus on. So I'll work on different projects and different things to kind of make their lives easier. Working with AI a lot, trying to...

You know, everybody's kind of the buzzword right now. So I'm playing around in there trying to get see what we can do to assist our team to make them better.

Stephen Fox
What have you found so far?

Brock Bolduc
I'm just scratching the surface. I'm messing around right now with like a lot of dashboards, things like that. I've built a few GPTs that are custom for us on the maintenance side, especially. So we've got one where the guys can just kind of put in what they did at the property and then it'll spit out a nice organized description of what they did to go on the invoice. 

So they say, you fix the toilet guts is kind of one that we joke about that. Like, please don't put toilet guts on the invoice, but they will, they'll put that in there and it'll say, you know, diagnosed, diagnosed toilet, replaced fill valve, you know, checked operation kind of cleans it up. We also got one for estimates and maintenance so that they can put all of their notes and it'll kind of spit it out in a nice clean estimate that we can present to our clients.

Those are the few of the things that we're messing around with. Of course, we use it for a lot of just email and stuff like that, just cleaning things up. We're gonna put some guardrails on it for sure, but yeah, just kind of messing around with it.

Stephen Fox
And have you been messing around more so with ChatGPT from what it sounds like?

Brock Bolduc
We started with chat and now I'm getting, I'm starting to play around with Claude, Claude Cowork, kind of seeing what the agent space can do for us. Cause I'm seeing a lot of, a lot of that. So I've kind of played around and you know, there's, there's some things that some backend admin tasks like entering bills and some other things that I'd like to see that we make more automated to where it gives us, gives our team more time to serve our clients, whether it's owners, residents.

If they're not worried about doing paperwork and clicking buttons, they can be there on the phones. Can answer questions and just kind of be there for our clients in a better way.

Stephen Fox
So now that you're back in the BDM seat, for those that don't know, that stands for Business Development Manager. Can you walk me through a little bit like what the sales process looks like? So as a lead comes in, what's the next step?

Brock Bolduc
Yeah, so, you know, our sales process, I we, prefer to use a consultative approach to selling. Again, I'm not a hard sell, even though I did have the car sales background, it's just not who I am as a person. So I start with just a lot of discovery. What's the situation? How can we help identifying if they're gonna be a good fit for us or not very quickly, just making sure that I don't waste their time.

There's certain types of properties, certain types of, you we don't do short term, we don't do furnished. We have a pretty narrow, relatively narrow scope we try to stick in, even though I try to get people try to pull me in all different directions. But I try to keep the blinders on on what we will manage and what we won't. So just doing a good discovery, finding out what their issues are, how we can be of service. I mean, we're full service brokerage as well. So.

There's been a lot of instances, especially recently where I talked to somebody and you know They're not sure if they should buy or if they should sell or rent and kind of giving them all of those options and being there to you know Just kind of help them and explain that hey, I can take you through the whole cycle. I can help you fix it up I can help you rent it out. I can help you sell it on the back end. That's kind of you know our approach with them

Stephen Fox
And is this usually done in one call? Like the lead will call in, let's say, you pick up and have an hour long conversation with them on the spot?

Brock Bolduc
Sometimes, sometimes and not usually, but sometimes and I think that's a result of our reputation. The ones that go very easy are, they've already, they can kind of see our reputation out there on Google, reviews, things like that. A lot of times when I get on with folks, that's where they found us. So they're already about 90 % there. They just wanna find out what the fee structure is, what it looks like to work with us and make sure it's a good fit. 

But for the most part, the goal of the initial college just to see if we're a good fit and then follow up with a meeting at the property or one of our team members go to the property, usually myself, check it out, make sure it's something that's gonna be a good fit, know, allow them a chance to review the management agreement, make sure they understand all the finer points of, you know, doing business with us. And usually by the second or third contact, we're making, you know, we're able to make the agreement and get things moving forward.

Stephen Fox
So it sounds like the BDM you had in the past did work out, just decided to go different way with her, call it her life. What would you say are some of the key ingredients you want to look for when hiring a salesperson?

Brock Bolduc
Yeah. I would say property management sales is a very unique animal because you want somebody that is aggressive and wants obviously any good salesperson is going to be hungry and aggressive and trying to go out and sell, sell, sell. And that's awesome. But with property management, this is a long term relationship that we're building with somebody. 

So we want to make sure that they're going to be a good fit for us. We're going to be a good fit for them that our goals are aligned. So finding somebody with, you know, strong ethics, you know, understanding what it is that we're looking for an ideal clients. And I would say that our BDM, she did a great job of that. Mean, you know, she brought on a good number of doors last year. We experienced, you know, tremendous growth. Some of them fall off, but that's also just a matter of when you, you know, if you bring on 20 people, there's going to be a few that, you know, just, it just doesn't work out. So.

But yeah, just having strong ethics in the property management BDM role. I use a coach to kind of help train all of the BDMs as they come on. So that's been helpful as well to kind of make sure we put the good groundwork in place.

Stephen Fox
Awesome. So you mentioned that you work with single family and also multi-family. You generally prefer single family homes or working with multi-family?

Brock Bolduc
Yeah, so we've kind of gone back and forth on it. We originally thought that multifamily was kind of the way to go and we wanted to kind of grow, grow, grow, add a bunch of doors. But what we found is multifamily clients tend to be not quite as sticky. Sometimes the reward for doing a good job with a multifamily client is actually that they sell the property and that you may or may not keep the management of it. So we've had a few instances where we took on a property.

We got it kind of turned around operating correctly and then in the multifamily world that increases the value exponentially. So of course the sellers or the owners wanted to go ahead and sell. They sold it, new buyer wants to self manage or has their own manager that they already like to use. So we would kind of lose some clients that way. We found that in the last couple of years they would only stick around for maybe a year or two. It just wasn't a long term thing and it was a...

It was great when you added a bunch of doors, but then it also hurt a lot when you lost a bunch of doors at the same time. And a lot of, you know, a lot of times it wasn't our fault. It was just a matter of the market and other circumstances. So we've kind of shifted. Really would now, I think, prefer single family owners. You know, even if it's multiple properties, single family, a lot of those clients that we have with portfolios of single family homes.

They're not as, that's a long term play for them. They're not really looking to just flip it in a couple years. They're looking to, it's usually their retirement plan or things that they wanna pass down to their kids. So we manage multiple portfolios for folks that that's the case for them.

Stephen Fox
That's an interesting take. I didn't realize that there was a much lower average retention rate for multifamily compared to single family.

Brock Bolduc
That's just been our experience and again, it could be just market circumstances, but yeah, mean, they're typically on a three to five year cycle where they want to, they're trying to flip it really. It's just a longer term flip of increase it and then sell it off. So we've seen that happen a few times.

Stephen Fox
So you've now been in property management for pretty much over a decade. Whether your own shop or working for someone else, during your time in property management, what is the craziest story or experience that you've encountered?

Brock Bolduc
Craziest story, yeah. Had the broker at my last company, he was actually writing a book on that. All the crazy stories in property management. But one of the little crazier ones recently was I was still on call for maintenance and we got a call from somebody that said, hey, I see your sign in front of this property. It was probably eight or nine o'clock at night.

I see your sign out in front of this property and it looks like somebody's going in and out. And I kind of looked at it, looked it up and I'm like, okay, there's not supposed to be anybody there. So, so I drive up there. It was, you know, 10 or 15 minute drive from my house. And there's this guy like coming in and out of the garage and I didn't know what was going on. So, so I called the police. I didn't know who he was or anything like that. And then he kind of confronted me and I'm like, Hey, who are you? He's like, I'm the owner. I'm the owner of the property. And I'm thinking,

I know the owner of the property. She lives down the street. I sold her the house down the street. You're not the owner. So we kind of got in this little argument about it. So he runs away and then he comes running back. I thought he was running towards me. Thankfully he was just running by me. But it turned out the actual owner of the property came out and she said, no, that is my husband. And apparently he was just working on the sprinklers at nine or 10 o'clock at night. I don't know why, but yeah, that was...

A little bit of, I guess, egg on my face. I guess it was maybe a good thing that I showed up and she saw that we really cared and we were, you know, so it ended, it ended fine. We shook hands, everything was good, but yeah, I called, called the cops on the owner of the property because I didn't know who he was. It didn't escalate, no. Yeah, luckily it was, it was pretty calm after that, but it was a little tense there for a minute.

Stephen Fox
Okay, well thankfully nothing escalated.

Stephen Fox
I can imagine. So if you could go back in time to when you started your journey in property management, what would you say is the one thing that you would change that would have the biggest impact on helping you succeed at a faster pace?

Brock Bolduc
Yeah, for me, it's been maintenance. So we brought the maintenance in house somewhere around 100 to 125 doors, I would say. Kind of just out of convenience. Mean, it's my background. It's where I came from. I knew that I couldn't do it myself. So I did hire somebody to come on and do it.

The reason it kind of delayed is maintenance is just very, it's very service heavy. It's very difficult to manage. There's a lot of moving parts, the people involved, and we've just, it's kind of pulled me away from focusing on building the business when I'm worried about making sure that maintenance is handled or the HR issues that come with.

Blue collar employees. We had a lot of turnover in that department for a long time. Head supervisor just kind of dropped everything and leave out of the blue with a couple other folks working underneath them still. And so I had to step back into that role as the maintenance supervisor and kind of make sure that guys are staying busy, making sure that they still have, you know, I feel a big responsibility from all my employees. So want to make sure they're busy.

You know, they're getting a paycheck each week. So I would say that that diverted a lot of my attention away from the sales and building the property management side of the business is the maintenance. So if I could do it over again, I might have waited until we were maybe closer to the size that we are now before I really brought it in house and, maybe just kept it on the side, it third party, you know, using other vendors to get to a bigger point before we tried to bring it in house.

Stephen Fox
That's some good advice. Any other departing words of advice for other property management company owners out there? You've already given a lot of wisdom, but I just want to give you a last chance.

Brock Bolduc
I'm just telling my experience now. For me, think that I have done a lot of thinking about things before I do things. Think that entrepreneurs were all probably guilty of that to some extent. So a saying that I kind of heard is done is the new perfect. So I've tried to really embrace that and kind of just get things going. You know, if we have an initiative or something we're wanting to do.

Not spreading it out and waiting forever to kind of get started on it, but just to kind of roll it out, get it going, get the plane in the air and then make the adjustments as you go versus kind of waiting and waiting to build the fighter jet before you can even take off, I guess is the best analogy I could think of is just get it going and then tweak it along the way. That's served us in a lot of different situations.

Stephen Fox
You see that all the time where people want perfect before they ever start something and nothing ever gets done because of it.

Brock Bolduc
Yeah, and property management, we're perfectionist. We want everything done the right way every time. And so it's definitely counterintuitive. Yeah, just getting it out there, getting it going has definitely been helpful.

Stephen Fox
Awesome. Thank you so much, Brock. For anyone that wants to speak with you, interact with you, what would be the best place for them to reach out?

Brock Bolduc
Yeah, you can email me brock@sunpro.realty That's my email. Feel free to reach out anytime. I've been part of masterminds and part of a mastermind now. I love talking with other property managers, swapping stories, figuring out what's working, what's not. So yeah, anybody can reach out anytime. Thank you.

Stephen Fox
Thank you so much, Brock.