The Leadership Gambit
The Leadership Gambit
The Toolkit for Business and Life You Were Never Taught
Let’s be real: you don’t need more cliche advice and a lot of content doesn’t go deep enough. You need practical guidance you can actually use to help you overcome your challenges or achieve your goals.
Recent studies show most people today feel unsupported, underprepared, and overwhelmed by a system and management that teaches very little about navigating, leading, or thriving in the chaos of modern life.
This podcast is for anyone who’s ready to take ownership of their personal journey and needs a guide to support them along their path.
We take over 20 years of real-world experience, hundreds of field experiments, and the best of leadership, psychology, and personal development knowledge and turn it into clear, honest, and useful guidance you can start using right away.
No fluff, real talk, and real tools, to thrive at work and in life.
Hosted by Chris Miller and Dane Smith. Edited by Joseph Pitz.
The Leadership Gambit
S07E04: The New Leadership Skills: Customer Experience
In a world where AI can copy almost anything, the one thing it can’t replace is the human experience people have with a brand. That’s why Customer Experience, or CX, has become one of the most powerful career accelerators for Millennials and Gen Z today. It's also built on a foundation of putting people focus at the heart of decisions, which promotes a new class of leader.
In this episode, we break down why CX is the new competitive edge for both businesses and emerging leaders. You’ll learn how CX thinking helps you communicate better, influence decisions, build trust, and stand out in any role. We also explore how top companies like Amazon, Sephora, Zappos, and Best Buy use CX to win, and how you can apply the same principles to grow your career.
Most importantly, you’ll walk away with simple, practical questions to bring CX into your daily work so you can get noticed, create impact, and lead in a way AI never will: with clarity, empathy, and real human insight.
If you want to future-proof your career in the age of AI, this episode is your starting point.
Additional References:
Service-Profit Chain: How Quality Drives Profit
Delivering Happiness: A Path to Profits, Passion, and Purpose | Tony Hsieh | Talks at Google
The Heart of Business: Leadership Principles for the Next Era of Capitalism - Hubert Joly
Ready to take your personal development to the next level? Visit www.theleadershipmovement.net to request access to our FREE quick start guides, self-assessments, and other resources that you can use to turn your new knowledge into practice.