Car Insurance Chaos

Transcript

Episode Introduction

Speaker 1 0:21

Welcome to HeroQuake.

Speaker 2 0:23

Welcome.

Speaker 1 0:23

If anybody's wondering, Ed the Zebra.

Speaker 2 0:27

Mm-hmm.

Speaker 1 0:28

Rescued or reunited with his.

Speaker 2 0:32

I don't know what happened post-rescue. I just know he was in a bag attached to a string on a string. A helicopter, yeah. Some thread yeah, can you imagine? I didn't how scared I mean my dog used to shake all the way to the vet and it's five minutes from my house like it had to be freaking out I will say I didn't read any of the uh article.

Speaker 1 0:57

I guess he's back and eating again. I don't know know, he looked kind of bored when I saw the little video and he's being transported on a helicopter which I will say kind of felt like overkill.

Speaker 2 1:14

Yeah.

Speaker 1 1:16

I don't know what I mean.

Speaker 2 1:17

couldn't you just I still don't understand why they didn't. You know, as you said last podcast, get the zookeepers in there with some tranquilizers.

Speaker 1 1:24

I mean, you have horse trailers.

Speaker 2 1:26

I mean maybe just you could put them on a flatbed tow truck and be fine, he's asleep.

Speaker 1 1:30

Ford F-150, horse trailer.

Speaker 2 1:33

Yeah, driving how much money they would save yeah.

Speaker 1 1:38

All these cops and people looking for That'll be cheaper.

Speaker 2 1:42

We need to get the military involved.

Speaker 1 1:44

Anyway.

Speaker 2 1:45

Good gracious.

Dollywood Adventures

Speaker 1 1:48

What else happened we did? I'll touch on this real quick we did go to Dollywood.

Speaker 2 1:54

Oh yeah, how was your trip?

Speaker 1 1:55

It was good we did one day at the park, the amusement park.

Speaker 2 2:00

With the rides.

Speaker 1 2:01

Most people were amused. Braxton rode almost every ride, carter rode everything twice. Wow, he'll ride anything, uh, and we did the water park how was that? Day two water park was pretty good. I wasn't too excited about it, I was like ants. Yeah, you know. You know how I feel about water parks. Yeah, you.

Speaker 2 2:23

You got to get in. Yeah, is it a bandaid?

Speaker 1 2:29

It's just a group mold check, so you're just standing in line being like, yeah, but anyway, yeah, it was good.

Speaker 2 2:37

Yeah.

Speaker 1 2:38

And then it was pretty crowded, which here's a little tip If you're going to Dollywood and you're going to hit up, Splash Country. Is that what it's called? I don't know. I was trying to think. I think that's right.

Speaker 2 2:51

Splash Country.

Speaker 1 2:53

Yeah, I will say, take you some towels.

Speaker 2 2:58

Yes, we thought it was like.

Speaker 1 3:01

I want to say every other water park in the world that has like, I feel like everybody has towels.

Speaker 2 3:07

Yeah Right, kind of like the Y or whatever. Yeah, you grab a towel, so we walk in.

Speaker 1 3:13

I'm oblivious and we're just walking to get some seats.

Speaker 2 3:16

Yeah.

Speaker 1 3:17

I don't know why we got seats next to the wave pool. I guess there was some shade there. I don't do wave pools.

Speaker 2 3:23

Okay.

Speaker 1 3:24

But I like watching other people act like they've never seen a wave. Maybe they haven't, but it's kind of funny. But Robin looks at me and she said we didn't bring towels, did we? And then we both started looking around all panicked.

Speaker 2 3:39

Yeah.

Speaker 1 3:41

They got towels and then we were like nobody's towels match.

Speaker 2 3:44

This is just hodgepodge we're gonna have to drip out of here yeah no, we go.

Speaker 1 3:48

Robin went and bought. Dollywood towels the cheapest two she could get.

Speaker 2 3:53

I think one had a butterfly spoiler alert one had some rhinestones, one had a black bear or whatever, oh yeah so she's like I just got two.

Speaker 1 4:02

I was like, yeah, I will air dry yeah um, but it was fun nice so I think we had. They had a pack where you get like three days for the price of two.

Speaker 2 4:15

It was day three and we're about to hit the road so we asked the boys hey, we go y'all want to do the water park again, we'll do the amusement park again.

Speaker 1 4:24

I'd already voted in my head and heart that I wanted to go home and thankfully they were like I'm good. Really they didn't want to go back. They were worn out. Okay, because it was two full days.

Speaker 2 4:37

Yeah, yeah man. Did you see any bears in East Tennessee?

Speaker 1 4:41

No, if I'd have seen a bear on a slide, I would have lost it. No, we didn't see bears this time.

Speaker 2 4:48

I felt like I just saw on the news there was one in Huntsville. Maybe that's old news.

Speaker 1 4:53

I think. So I don't know, but it was fun.

Speaker 2 4:57

Yeah, good deal.

Speaker 1 5:00

I'll just keep updating. We got home and Braxton started driving school.

Speaker 2 5:05

Oh, I remember that. How did that go?

Speaker 1 5:08

It went good Four and a half days. Yeah, we didn't know he was going to have to drive the first day, but he drove two hours the first day.

Speaker 2 5:15

Whoa.

Speaker 1 5:16

One hour of that was like in a monsoon.

Speaker 2 5:19

This past Monday. I remember that. Yeah, it was pouring down. You couldn't even see.

Speaker 1 5:24

They basically just take the instructors on their errands, which makes sense.

Speaker 2 5:29

Yeah, yeah, he took the guy to his house Guy had to grab his lunch. Yeah, and then they run to Target. Go through the drive cleaner and drive through right here. Take a left.

Speaker 1 5:38

Yeah, let's get the oil changed yeah.

Speaker 2 5:41

Oh my gosh, that's funny.

Speaker 1 5:43

But what's not funny is I drop him off Monday, his first day of driving school, and then I go pick up her dogs, mo and Ron Just kidding, kylo and Ray are sweet. And so we're driving home and I'm through and there's, we have roundabouts in tennessee so we're coming up to. I'm coming up to a roundabout and I see a car and it says franklin driving school. But I just saw driving school. I didn't see the franklin part at first yeah so I was like there's a driving school car yeah they were on the outside lane and the roundabout we're both going straight.

Speaker 1 6:31

So I thought so we're both going straight, right, allegedly, so I'm on the inside lane yeah they were going super slow yeah I was like this person's going to take forever.

Speaker 2 6:43

Oh. So I just go you know, I just pick up my speed a little bit yeah.

Speaker 1 6:47

Last second. The girl was like you know what? I'm going to go left.

Speaker 2 6:52

Uh-uh.

Speaker 1 6:52

And right into the right side of my car.

Speaker 2 6:55

No.

Speaker 1 6:56

But I didn't see who was driving and I didn't see Franklin. I just know it's a driving school car and Braxton just started. So I get hit and I'm like, if that's my kid, I'm going to lose it. Yeah, but it wasn't, it was a little 15-year-old girl had a wreck yeah.

Speaker 2 7:17

In the driving school car. How would you like to be that instructor going back to the driving center or the office after that go round? Oh, I talked to them. So I didn to them.

Speaker 1 7:26

I didn't know this until later. I thought they had a break over there on their side. Yeah, they got a steering wheel.

Speaker 2 7:34

Yeah, they can take over. Oh, it's her fault.

Speaker 1 7:38

But I didn't know that. So I said can I go talk to the driver? Because we were taking pictures and exchanging information yeah. Because I thought she'd be bawling.

Speaker 2 7:46

Yeah right, you know I was driving to school, You're 15.

Speaker 1 7:49

I was like hey, don't worry about it. I was like roundabouts are kind of weird you know it's not your fault, or it was our fault. But I was like it's totally your fault I didn't for life from roundabouts, but I guess she wasn't upset, because I guess the instructor was like that's my bad, oh my goodness.

Speaker 2 8:10

So anyway, yeah, so sorry Did you have. Like, can you still drive it?

Speaker 1 8:14

Yeah, still drivable, both doors open. Oh, no but the guy at the driving school that owns the driving school. Yep, super nice.

Speaker 2 8:22

Free driving school for your second kid.

Speaker 1 8:25

I told him we got another kid on the way. He's like it's going to be a discount, maybe free.

Speaker 2 8:29

Good yeah.

Speaker 1 8:32

Yeah, so I guess that goes into. This morning I had to call the insurance company which, if you ever don't feel stupid, call an insurance company Because they made me feel so dumb. I talked to them. I talked to one lady twice, and then I talked to another lady, and then today I talked to a guy named Paul. I'm not going to say the insurance company, yeah, but it rhymes with Nate Charm and it was painful.

Insurance Claim Nightmare

Speaker 1 9:04

Even if they were polite, it was crazy painful. Even if they were polite, it was crazy painful. If you've had a wreck, they say so. I called them, I said all right, and here's I don't like getting quotes, I'm not going to go all over town to get the cheapest price. Number one, it's not my fault.

Speaker 2 9:23

Yeah.

Speaker 1 9:24

So I went to one place. It was recommended.

Speaker 2 9:27

Yeah.

Speaker 1 9:28

Super polite Guy was a Bama fan. I was like boom.

Speaker 2 9:32

This is in the stars. This is where I'm supposed to get fixed.

Speaker 1 9:36

So I'm like I'll just take it there. So I call State Farm, oops. And then the person goes, oh well, you can take it wherever you want to get it fixed.

Speaker 2 9:53

And they said but if they're not in our network and they try to charge more?

Speaker 1 9:56

then we may not cover that More. What which, the way you say that means I can't take it wherever I want to go.

Speaker 2 10:01

Yeah, right, if I want to use the insurance that I'm paying for, which is why we're on the phone.

Speaker 1 10:06

Right, so I'm like, but I've already taken it there and I'm waiting on a quote.

Speaker 2 10:11

Yeah.

Speaker 1 10:15

And he was like well, they may be more expensive than some places, and I was like I understand. And then I said well, how do we do this? I was like do you need to come look at the car.

Speaker 2 10:25

Yeah.

Speaker 1 10:25

And give me a price. And then when I get the quote, I go whoa, those don't match up. Yeah, she said no, when you drop it off to get it fixed, we'll send a rep out to take a look. And I said but if I drop it off at a place that's going to be really expensive and your rep comes and says this is too expensive, do I have to go back and get my car?

Speaker 2 10:51

And then do all this again and go somewhere cheaper. Yeah.

Speaker 1 10:54

And she was like well, we don't know how much it'll cost until we go look at it. I was like, well, can you look at it?

Speaker 2 11:00

In my driveway.

Speaker 1 11:01

Before I take it.

Speaker 2 11:03

Your car insurance.

Speaker 1 11:05

So I talked to the dude again today and I am scheduled to take it June 24th 2 o'clock. I'm supposed to take my car.

Speaker 2 11:16

Yeah.

Speaker 1 11:17

And he said and they're going to send somebody out to look at it when I drop it off for repairs.

Speaker 2 11:24

The efficiency is just overwhelming, isn't it?

Speaker 1 11:28

yeah, and I was like, so will y'all let me know if it's too right.

Speaker 2 11:32

What's the?

Speaker 1 11:33

limit. I said well, and he was like well, sometimes they won't send somebody out, it'll be like a virtual thing. I said well, they've already taken pictures and they already have a quote. Because, like can you just get the quote now and see what the price is before I drop it off. He's like. He's like no, just drop it off, we'll send somebody out, and as long as it all works out, then you get it fixed there and I'm like what does work out mean?

Speaker 2 11:57

what is the ceiling on what you will cover?

Speaker 1 12:01

and they don't know till they look at it.

Speaker 2 12:03

This is like dog chasing its tail. It seems so backwards it is. That's horrible. I would not want to have to say that to people calling in with an accident claim every day.

Speaker 1 12:19

But the kicker is, I drop it off at two.

Speaker 2 12:23

Yeah, you're out of the car.

Speaker 1 12:24

On June 24th and Enterprise is supposed to have me a car there, right, so I have a car to drive home. But he said wait until everything checks out, you know, before you call Enterprise. I'm like, well, how do I know?

Speaker 2 12:43

Yeah, when can I hit the first domino and which stack am I using? Do you know what I'm saying? Like this hinges on this, but they won't know this, and this is what's wrong with the world but this is yeah, and the kicker is I don't know.

Speaker 1 12:58

I didn't ask the place like how long.

Speaker 2 13:00

There's no point asking how long it's gonna take oh no, to get it fixed it might be two weeks, because is the part on back order? Do they have supply chain issues? But then I'm supposed to go.

Speaker 1 13:11

We're supposed to drive, drive on our trip. So then we got a rental car, and then I got to drop my dogs, so can I throw my dogs?

Speaker 2 13:19

in the rental car. It's going to have dog hair in it. Yeah, anyway, I'm sorry.

Speaker 1 13:26

It's been so long since I've had like a fender bender.

Speaker 2 13:30

Yeah, it takes so long to get that, all that stuff closure on it like literal, literal closure, like livy had somebody hit her car two years ago we had to rent a car and we let her use our car because it was on our insurance policy, wasn't her fault.

Speaker 2 13:49

Somebody messed up the whole right side of her car, so same kind of thing. We had to get it. We took it one place where they weren't going to cover it, so we had to go somewhere else. Yada yada, it was just a location difference or something Same company, made no sense. Then we got the rental car from Enterprise. Check out your rental car and take pictures.

Speaker 1 14:10

Oh, before.

Speaker 2 14:10

Because they just. We were in a hurry, we needed a car. We didn't care, they were supposed to just have it. We just went and picked it up. I didn't notice, but at the top above, where the door shuts, it looked like the frame had been bent, like somebody trying to get in it, or rig it or break in it and there was rust on that and I was like that's weird.

Speaker 2 14:32

and the person who checked us out was like you're good, you know, you know all this. Like it's no, pretend like it's 1992 and you're renting a car at the birmingham airport and you walk around it with a clipboard and or your phone since it's 2025 and take pictures of every mark because we had to go through months of like this wasn't our fault.

Speaker 1 14:53

Yeah.

Speaker 2 14:53

They were going to like. You damaged this and I was like dude A, it's already rusted. How would I have damaged it and had time for it to rust?

Speaker 1 15:02

Right, it was weird what I'm going to do, because we're going to have to take a trip, so I guess I'll just tell Enterprise, like look, I need a bigger car.

Speaker 2 15:09

Yeah, and if there's a difference in size, you might have to pay it. Well, the other people have to.

Speaker 1 15:15

They're supposed to give you something equivalent to what you got.

Speaker 2 15:17

Yeah, you have a big car, so if you got, an SUV. You're like that's kind of what I need yeah.

Speaker 1 15:22

But I've only done it a couple of times. But if we're taking a trip I'll pay that out of pocket and just do the like. Do you want to do our supplemental? Because they have an extra insurance thing. And if I'm driving all the way to the beach and back and I got two dogs in it and all that.

Speaker 2 15:42

I'm like I'll pay it, cover it. Because when you get it back, I don't yeah, cover it if a small asteroid hits it. I want every possible coverage.

Speaker 1 15:49

If I roll in here and it's like planes, trains and automobiles or Tommy Boy car, I'm dropping the keys off.

Speaker 2 15:56

I'm out. Do you take diners club?

Speaker 1 16:00

The gas tank's in the back seat? Yeah, I don't even mess with it.

Speaker 2 16:05

I'm so sorry.

Speaker 1 16:06

I know, but it's fine when was this. Monday Not this Monday, but last Monday. Oh, when was this Monday? Not this Monday, but last Monday, oh no man. So but yeah, it's fine Shoot, which I wish. I wish I had like an Ace Ventura or like a beater car.

Speaker 2 16:25

Yes, you know what I'm saying.

Speaker 1 16:26

Yeah, because then if it happened, I'd be like tell you what? Just give both my boys free driving school. Give me a thousand bucks, call it even.

Speaker 2 16:35

Yeah, under the table.

Speaker 1 16:36

We're done with this we'll be done with this yeah. I have money in my pocket. Both my doors still work yeah, right so sorry but no, I kind of which, when you get the quote you're like get ready.

Speaker 2 16:51

What strap in? Yeah. Or they'll say you know, we had something happen with a car, we thought it was going to be fixable. And they're like, yeah, the frame has been, it's totaled out oh yeah, I've had that I was like I'm sorry, say what.

Speaker 2 17:07

You know what I mean, which in some ways is like well, you got to find something else, and sometimes it's easier than trying to get it fixed, but still that's a is like well, you got to find something else, and sometimes it's easier than trying to get it fixed, but still that's a gut punch too.

Speaker 1 17:15

Yeah, when you got to get a whole new car, you're like what, yeah, what, don't call people I did.

Speaker 2 17:22

I'm sorry, yeah, I still took.

Speaker 1 17:25

I said all that.

Speaker 2 17:26

Yeah, I still don't know what's going on. Well, their policy is not specific. You know they're saying, well, if it's too much, but they're not giving you any. They're not. They're not saying you know, if it's body work above eight thousand dollars, we'll cover up to whatever but it's hilarious.

Speaker 1 17:45

You said eight thousand dollars, because that's it's probably what it's gonna be. Yeah, that's what it was.

Speaker 2 17:50

Oh was it.

Speaker 1 17:51

Yeah, that's crazy, but the one thing I asked one lady I said I have a question. If I took it to seven different places to get quotes, which one would I take it to for you to come inspect it at?

Speaker 2 18:08

Yeah.

Speaker 1 18:15

Just the one I choose, or the cheapest, or Right what?

Speaker 2 18:16

I get all these quotes. Where are you? Yeah, come to my house, yeah you're an engine.

Speaker 1 18:21

Why do you have to talk to the body shop guy to be like to figure it out? I don't think you're needed.

Speaker 2 18:28

I'm sorry yeah, it's a little wonky, it's not an exact metaphor, but it feels like when your parent takes you to I don't know, let's say the mall or Walmart, and this is not my personal, but like okay, you can get a bathing suit or you can get a new pair of jeans, or you can get a new pair of tennis shoes, right, and they're like okay, but how much?

Speaker 2 18:49

Well, we'll just have to tell us what store you're at and we'll have to come. We'll just have to see how expensive it is, I know. But what if eight stores have those shoes? You're still not telling me a price. I know, but just see what you like, try on some even.

Speaker 1 19:05

Yeah, and when you drop?

Speaker 2 19:08

But can I have $100? Can I have $50? Can I have $100? Can I have $50? Can I have $20? Will you cover the $150 hokas? What are we talking about? Well, we'll just have to send mom down there. You just let us. You know what I mean. Give me something I can print. You know what I mean.

Speaker 1 19:22

And it also sounds like if they gave you a certain amount for jeans, they also wouldn't say well, we'll see what we can afford.

Speaker 2 19:33

So just when you drop them off, to get them altered. We'll figure it out. Yeah, but what? If I don't want these, then I've already bought them and we still don't know what the price is for said bought jeans like this is crazy yeah now I ain't got no pants on and I got a rental car.

Speaker 1 19:46

Because they're gonna reschedule all this, I'm going to candy craze or whatever I'm so sorry.

Speaker 2 19:53

Yeah, I don't yeah, because we just wrapped stuff up and then, god forbid, somebody has an injury at least, at least nobody's necks hurting you know, that's a that's a whole another thing.

Speaker 2 20:04

Well, we still haven't gotten a bill from your provider, so we don't know if we can cover that. They're still asking us about something because one kid got in a fender bender and their neck hurt for a bit and it was fine. But like we went to one doctor's visit and like I think we even paid for it because whatever we paid the deductible and it was just like yep, he's good, so I wasn't going to fool with it because it wasn't going to be like an ongoing treatment and they're still sending letters that say we still don't have your and I've called.

Speaker 2 20:34

They're like it's closed. I'm like well, can you turn the letter maker off, because I get one of these every six weeks. It makes me nervous and quit wasting toner and postage anyway.

Speaker 1 20:46

Oh my gosh it's a whole thing. We. Sorry, this is ranty, but I will say the one lady I talked to, wow, I was walking dogs when she called me, so I was like can I? Call you back at this number. She was like yeah, no, I can't. Because I called it and I was like this is Verizon, this number is so. Then I had to call do all this back work? Nobody knew. I said I'm trying to reach, so I go back.

Speaker 2 21:15

I look at the card, yeah.

Speaker 1 21:16

So I call the number and Judy answered the phone. I was like, hey, Judy, I'm trying to get in touch with this lady.

Speaker 2 21:25

I didn't know if it was her first name or first and last. She said it real fast. Yeah.

Speaker 1 21:30

I'm trying to get in touch with last. Okay, she said it real fast.

Speaker 2 21:33

Yeah, I was like I'm trying to get in touch with, so I said it kind of medium, yeah, kind of right, slow, fast.

Speaker 1 21:35

I was like yeah, I'm trying to get in touch with fran shell I don't know if her name is fran shell or fran shell or fran shell and she just didn't tell you the last name doesn't matter, because judy didn't know who that was, and then she transferred me to addison, and addison didn't know who fran shell was either because addison just graduated from high school such a young name.

Speaker 1 22:00

Yeah, uh, talked to her for a minute, but yeah, and it was just but the friend. When I did finally get in touch with fran shell, I talked to her for 47 minutes.

Speaker 2 22:12

Oh.

Speaker 1 22:16

At one point she said I think you're confusing yourself, which I was, and I almost said, well ditto, because she was the one that was. Like she kept trying to get me off the phone. She's like okay, if there's any other questions. Oh, I have questions. What are you talking about? Like she? Would do this long thing and I'm like, so am I dropping it off?

Speaker 2 22:44

Right.

Speaker 1 22:44

And she's like well, we won't know until we get there. I was like, Well, we don't know.

Speaker 2 22:48

now, and I'm not going to know what if I'm not there.

Speaker 1 22:51

Yeah, I'm going to know I don't have a car when I get there and then you're going to, yeah. There's a part of me is like I guess I just go with their person. That's why people go with their person, I guess.

Speaker 2 23:03

Because they don't want to fool and they've got to hear that they got some handshake deal with.

Speaker 1 23:08

Well that's why they want to do it.

Speaker 2 23:09

I know Because you're like is the paint going to look different? It's going to look different isn't it, bobby?

Speaker 1 23:13

I don't want no Mako. Yeah, yeah.

Speaker 2 23:16

Which I guess nothing wrong with Mako. I don't know who works at Mako. What is Mako?

Speaker 1 23:21

It's a paint job for like $99. They used to advertise.

Speaker 2 23:24

Really.

Speaker 1 23:27

Yeah.

Speaker 2 23:28

We had oh.

Speaker 1 23:28

Using Mako. Oh, and he got the, they didn't paint the inside of the trunk or like so when you would open the trunk. It'd be like yellow.

Speaker 2 23:37

Yeah, oh right, but the rest of the car was blue, yeah.

Speaker 1 23:40

I don't know.

Speaker 2 23:40

Maybe they have like an upgrade. Yeah.

Speaker 1 23:43

I'm guessing it's not, but anyway.

Speaker 2 23:47

You know what? Check out the reviews On.

Speaker 1 23:50

State Farm got the reviews on state farm. No, no, no, no, the other place was amazing. Okay, like they were the nicest people, like super.

Speaker 2 23:57

Maybe stand your ground and see, and it's all. That's why I'm taking it, I'm just walking home and walking to the beach, I'm so sorry, good gracious but anyway that's fun time if you gotta call Fran Shell, don't At State Farm.

Speaker 1 24:14

Yeah, yeah.

Speaker 2 24:15

Also mind the Franklin Driving School. No, I'm just kidding.

Speaker 1 24:19

Oh, it's Brentwood. Well, the owner, it's Brentwood Driving School.

Speaker 2 24:22

Yeah, which shout out. Our kids did that, yeah.

Speaker 1 24:25

Yeah, he was awesome.

Speaker 2 24:26

Okay, yeah, so yeah, Poor girl though. Still, maybe she wasn't upset, but maybe she was, maybe she's just oh, I'm sure she got home, told her parents, oh, and just cried oh yeah, that's hard but the lady was like he's being so nice and all this and like the owner was super.

Speaker 1 24:43

But I was like there's no point in.

Speaker 2 24:46

I mean you already hit my car like I could get out and start yelling, but I ain't gonna do nothing oh good, no, yeah, yeah, there's too much anger in the world already anyway, like you know, if somebody was yelling at you that'd be different.

Speaker 1 24:58

But 15 year old teenage girl yeah, and your kid's doing the same thing right now, so, yeah, that like splits?

Speaker 2 25:05

yeah, you're thinking about braxton. What if it happened to him?

Speaker 1 25:08

yeah, I'm like, oh my gosh, like he's not hitting anybody right now so when I picked him up, I got to pick him up first day of driving school.

Speaker 2 25:17

Your car is all janked up.

Speaker 1 25:19

Yeah, my two doors on the right side are all crunched, so he walks out and he's like what?

Speaker 2 25:24

He gives me this look like you had a wreck when you dropped me off at driving school. For driving school, Do we need to swap?

Speaker 1 25:34

But then all the kids like coming out of driving school looking at my car? Yeah, and I know they're like oh, that kid wrecked his dad's car. That's why he got signed up for driving school.

Speaker 1 25:40

Oh yeah, yeah, that's crazy so then I had to go in and talk to the. He was like, because I talked to him on the phone, he's like, well, I'm at the location. I was like, well, I'll be there to pick my son up in about a few hours. And he's like, okay, well, I'm at the location. I was like, well, I'll be there to pick my son up in a few hours.

Speaker 2 25:54

And he's like OK, just come on in. Yeah, oh my goodness.

Speaker 1 25:58

Anyway.

Speaker 2 25:59

Yeah, I don't. Would you like to make a claim? Press one. That's a bad day right there. Yeah, I mean you know? I mean there's way worse things that can happen. Everybody's okay and that's the main thing. But it's just a logistical you know, phone call management nightmare for a few months.

Speaker 1 26:19

Which we're still old school. So like I want to talk to somebody, Me too, and I want to write down the confirmation number in my little notebook.

Speaker 2 26:26

Me too, and I want their name and their number and their employee number.

Speaker 1 26:29

I ask all the time and what was your name again?

Speaker 2 26:32

Yeah, me too All that.

Speaker 1 26:35

But anyway, back to not to harp on Fran, but she said, well, she sent me all these. You get text messages while you're on the phone with them. It drives me crazy, she's like do you have the State Farm app? And I'm like well, I'm a State Farm customer, so I'm going to lean toward no. So this morning. I download the app.

Speaker 2 26:59

Wait a minute. I thought you said your insurance is with them.

Speaker 1 27:02

No, no, it's their insurance. I'm going directly through theirs.

Speaker 2 27:05

I got you, I got you. I got you Because I didn't know this.

Speaker 1 27:08

I called my insurance company and before they did something they were like well, it's still going to show up, even though it's not your fault, it's going to show up that there was some activity.

Speaker 2 27:18

Yeah, right, so you don't want to do that if you don't have to. So I'm going through them. Oh, okay, I thought they were for you.

Speaker 1 27:24

But she was telling me, so I get on the app. This morning I was like, well, good, I don't have to call anybody, I get on the app, I put in my phone number and all that and like do you. Yes, I accept you know, I don't care, whatever I get on there. Boom, I see my claim. I'm like all right, here we go.

Speaker 1 27:43

I'm going to schedule the person to come look at it. If where's that? I can't find anything on it. There's different stuff, but it just shows my claim status, which is annoyingly still going on. But it's like I couldn't do it. Well, isn't it their job? I can't? Yeah, that's my thing. They always want to divert you to the app.

Speaker 2 28:10

Would you like to drive this car? Bad metaphor, but would you like to make all these appointments? No, your person member had a wreck and you insure them, and it's on you to tell me when your people can come out. Not to be all like old lady about it, but Otherwise I just get insured by AI. Yeah, exactly, I'm sorry. I'm sorry, that's a sad Monday.

Speaker 1 28:40

Was it raining when it happened? No, it was about to throw down. Yeah, so yeah, it was nice weather, wasn't the weather's?

Speaker 2 28:48

fault, so sorry.

Speaker 1 28:50

Dogs were in the car.

Speaker 2 28:52

Oh, my In the back Could care less.

Speaker 1 28:55

They did not care, they didn't bark, they just looked out the back window like huh, who's that?

Speaker 2 28:59

What's going on? What's that car riding on? What are those letters?

Speaker 1 29:03

What if they got treats? Yeah, they didn't care. Man, I will say you get all nervous when they do the preliminary. They have to do it like an investigative call, like yeah, ok, what lane were you in?

Speaker 2 29:18

and all this, and I know it's not my fault, but you're still like nervous, like questions Did the cops come out?

Speaker 1 29:23

Yeah, no, the cops didn't come out, which you're not supposed to have the cops come out if everybody's OK If everybody's OK and there's like less than $1,500 damage, which is not. But if it's just, you know, you trust the people.

Speaker 2 29:36

Right, you got their info. You swapped information. You got a license plate. You know it's Brentwood Driving School, you can track them down.

Speaker 1 29:43

It's easy to find those cars. Yeah, that's true.

Speaker 2 29:46

It's the one with two steering wheels. Say what, is it a carnival ride or something from Dollywood?

Speaker 1 29:54

No, it's a Ford Fusion. They fused two steering wheels into the car. Yeah, but the dogs didn't care. But you're doing that whole thing. Yeah, Like what lane were you in? Like left one, and then they got to pull it up on the map. But you start getting nervous.

Speaker 2 30:15

You're like maybe I did it. Oh, I know, yeah, you second guess. I'm the second guess queen. I will like totally be like I don't even know what reality was 20 minutes ago you know I mean like it's alternate universe time, but yeah anyway, it's when you're like ask them first. I don't.

Speaker 1 30:33

I saw a zebra and I swerved it was.

Speaker 2 30:35

Ed, I think.

Speaker 1 30:37

But if you're in a roundabout?

Speaker 2 30:39

Yes.

Speaker 1 30:40

And you're going straight. Just get in the right lane, yeah, because they're not going to turn into you. That's what I should have done. Should have gave that buffer.

Speaker 2 30:50

Oh, my goodness, which then you're kicking yourself.

Speaker 1 30:52

I'm like I saw driving school. I should have gave like 100 feet.

Speaker 2 30:55

Well, you're trusting that. The.

Speaker 1 30:57

That's true.

Speaker 2 30:58

There's two steering. If one person doesn't do the right thing, there's a whole other person sitting there that could.

Speaker 1 31:05

Right, just yeah. Well, he did say it's only happened twice since he's had the driving school.

Speaker 2 31:12

Okay, yeah, well, he did say it's only happened twice, since he's had the drive in school.

Speaker 1 31:14

Ok, and he's like she should have saved the day, but he's like sorry, oh my God. Anyway, be careful, yeah, at roundabouts.

Speaker 2 31:24

You have a way good attitude about it.

Speaker 1 31:25

I'm so proud of you, I was nice.

Speaker 2 31:26

but I will say, every time I look at my car I'm like I'm seething on the inside, just like a true Southerner would be, but it's fine, okay, thank you. You have a good day too. Okay, bye. Yeah, I'll let you know what they say. Bye, yeah. Okay, just spray painted myself. Yeah, that's fine, we'll just go with that I can go that out.

Speaker 1 31:50

Do you have plungers? Do you have State Farm plungers? This is where we are in the world.

Speaker 2 31:56

Alright, man, good luck with that. Keep us posted on the claim.

Speaker 1 32:00

I'll check the status via app.

Speaker 2 32:03

Yeah, like a good neighbor huh.

Speaker 1 32:08

We are not. This is not an ad for State Farm, which, if you work for them, yeah, might want to holler at Fran Schell.

Speaker 2 32:11

We are not. Yeah, this is. This is not an ad for State Farm, no.

Speaker 1 32:12

And like which if you work for them?

Speaker 2 32:14

Yeah.

Speaker 1 32:15

Might want to holler at Fran Schell and tell her I don't know.

Speaker 2 32:20

The app ain't fixing it. I need somebody who's got answers.

Speaker 1 32:24

Tell her get that training book out of that top drawer and maybe just brush through that one more time. Just one more. Some cliff notes. Just brush through that one more time, just one more.

Speaker 2 32:33

Some cliff notes Okay.

Speaker 1 32:35

Anyway, have a good one.