Corporate Christie

#28 - Mastering eNPS: Why Employee Net Promoter Score is a Game Changer

Christie Hoffman

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0:00 | 15:21

This episode is brought to you by the Confident HR Leader Masterclass! It's time to get out of reactive HR for good. Visit corporatechristie.com or click this link to sign up. 

(Note: Any mentions of the "Engagement Academy" on this podcast refer to an earlier version of this same masterclass. ❤️✌️)

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In this episode, I break down the magic of eNPS—your ultimate tool for gauging employee sentiment and driving change 🚗 Learn how to calculate scores, decode what they mean, and use them to get execs on board with engagement strategies.

Whether your team is thriving or grumpy, eNPS gives you a clear snapshot of how they really feel. Let’s dive into why it’s a must-have for every HR pro’s toolkit and how to use it to make your workplace a better place to be 🙂

Key Themes:

  • eNPS Basics: What it is and how it works
  • Score Breakdown: Detractors, Passives, and Promoters
  • Turning grumpy feedback into golden opportunities 👎 → 🏆
  • Talk data, not drama, with execs.
  • Pro Tips: Maximizing eNPS for employee engagement

Resources:

  • For more information about the Engagement Academy: https://bit.ly/46ceyDt
  • Follow me on TikTok: https://www.tiktok.com/@corporatechristie?lang=en
  • Follow me on Instagram: https://www.instagram.com/corporatechristie/?hl=en
  • Let’s connect on LinkedIn: https://www.linkedin.com/in/christiehoffman/


Sign up for 👉 The Confident HR Leader Masterclass!  - https://tinyurl.com/4uxw6cww