In this special podcast we explore how care homes can tackle negative reviews online.
Publishing editor Steve Hemsley is joined by Jay Purcell, customer success manager at experts Reputation. They discuss:
* Why care homes should care about online feedback
* What care homes need to do to succeed online
* How social media and reviews impact occupancy rates, resident satisfaction and ultimately revenue
* Why care homes should carry out online surveys
* How online feedback can drive positive change in any care home business
Tune in.
More podcasts: https://chmonline.co.uk/podcast/
Care Home Management is the UK's leading media brand for care home providers and managers.