Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for.
This episode addresses questions, such as:
Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery
Recommended Tool: Service Excellence Self-Assessment