Accelerate Your Performance

26: Service Recovery That Knocks it Out of the Park

June 03, 2019 Season 1 Episode 26
Accelerate Your Performance
26: Service Recovery That Knocks it Out of the Park
Chapters
Accelerate Your Performance
26: Service Recovery That Knocks it Out of the Park
Jun 03, 2019 Season 1 Episode 26
Studer Education
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. This episode addresses questions, such as: How can organizations recover from less than outstanding service? What are the best practices of high-level service recovery? How can we use customer feedback as a training opportunity for the organization?
Show Notes

Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. 

This episode addresses questions, such as:

  • How can organizations recover from less than outstanding service? 
  • What are the best practices of high-level service recovery?
  • How can we use customer feedback as a training opportunity for the organization? 

 
 


Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery

Recommended Tool: Service Excellence Self-Assessment

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