Accelerate Your Performance

Service Recovery That Knocks it Out of the Park

June 03, 2019 Studer Education Season 1 Episode 26
Accelerate Your Performance
Service Recovery That Knocks it Out of the Park
Chapters
Accelerate Your Performance
Service Recovery That Knocks it Out of the Park
Jun 03, 2019 Season 1 Episode 26
Studer Education
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. 

This episode addresses questions, such as:

  • How can organizations recover from less than outstanding service? 
  • What are the best practices of high-level service recovery?
  • How can we use customer feedback as a training opportunity for the organization? 
 
 


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Show Notes
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. 

This episode addresses questions, such as:

  • How can organizations recover from less than outstanding service? 
  • What are the best practices of high-level service recovery?
  • How can we use customer feedback as a training opportunity for the organization? 
 
 


Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery

Recommended Tool: Service Excellence Self-Assessment

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