Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.
This episode addresses questions, such as:
Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery
Recommended Learning: Build A Culture Around Service