Accelerate Your Performance

27: Every Person, Every Time

June 10, 2019 Season 1 Episode 27
Accelerate Your Performance
27: Every Person, Every Time
Chapters
Accelerate Your Performance
27: Every Person, Every Time
Jun 10, 2019 Season 1 Episode 27
Studer Education
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as: What is the difference between good service recovery and excellent service recovery? What steps can you take to recover from a bad customer experience? How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?
Show Notes

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. 


This episode addresses questions, such as:

  • What is the difference between good service recovery and excellent service recovery?
  • What steps can you take to recover from a bad customer experience? 
  • How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?

 
 

Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery

Recommended Learning: Build A Culture Around Service

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