Accelerate Your Performance

27: Every Person, Every Time

June 10, 2019 Studer Education Season 1 Episode 27
Accelerate Your Performance
27: Every Person, Every Time
Chapters
Accelerate Your Performance
27: Every Person, Every Time
Jun 10, 2019 Season 1 Episode 27
Studer Education

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. 


This episode addresses questions, such as:

  • What is the difference between good service recovery and excellent service recovery?
  • What steps can you take to recover from a bad customer experience? 
  • How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?

 
 

Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery

Recommended Learning: Build A Culture Around Service

__________________________________________________________________

Show Notes

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. 


This episode addresses questions, such as:

  • What is the difference between good service recovery and excellent service recovery?
  • What steps can you take to recover from a bad customer experience? 
  • How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?

 
 

Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery

Recommended Learning: Build A Culture Around Service

__________________________________________________________________