Accelerate Your Performance

41: The Value of Great Service

September 16, 2019 Season 1 Episode 41
Accelerate Your Performance
41: The Value of Great Service
Chapters
Accelerate Your Performance
41: The Value of Great Service
Sep 16, 2019 Season 1 Episode 41
Studer Education
Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is necessary for success and what core drivers keep her focused on service excellence. This episode addresses questions, such as: Why is it important to focus on service excellence? How does customer experience drive finance? What keeps 96% of Blue Wahoo’s employees returning there for work year after year? We will continue the conversation with Donna Kirby in episode #42 by revealing 3 tactics you can use to build a culture around service.
Show Notes

Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is necessary for success and what core drivers keep her focused on service excellence. 

This episode addresses questions, such as:

  • Why is it important to focus on service excellence? 
  • How does customer experience drive finance?
  • What keeps 96% of Blue Wahoo’s employees returning there for work year after year?

We will continue the conversation with Donna Kirby in episode #42 by revealing 3 tactics you can use to build a culture around service.


Recommended Learning: Service Excellence Standards, Reward & Recognize, Actions of Excellence



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