Accelerate Your Performance
Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.
As she introduces a variety of pivotal leadership practices from the Nine Principles ® Framework, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.
Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!
Accelerate Your Performance
Focus on Service Excellence
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room.
This episode addresses questions, such as:
- How can leaders build a culture around service?
- What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
- How are the employee experience and customer experience intertwined?
Recommended Learning:Hiring for the Right Fit, Ideas for Recognizing Your Employees, What Gets Recognized Gets Repeated
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