Accelerate Your Performance

42: Focus on Service Excellence

September 23, 2019 Season 1 Episode 42
Accelerate Your Performance
42: Focus on Service Excellence
Chapters
Accelerate Your Performance
42: Focus on Service Excellence
Sep 23, 2019 Season 1 Episode 42
Studer Education
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room. This episode addresses questions, such as: How can leaders build a culture around service? What 3 tactics does Donna Kirby recommend for applying service excellence in your organization? How are the employee experience and customer experience intertwined?
Show Notes

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room. 

This episode addresses questions, such as:

  • How can leaders build a culture around service?
  • What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
  • How are the employee experience and customer experience intertwined? 

  

Recommended Learning:Hiring for the Right Fit, Ideas for Recognizing Your Employees, What Gets Recognized Gets Repeated

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