What are the Nine Principles? Part 1

This episode in one in a three-part series. It introduces and gives a brief overview of the first three of the Nine Principles®. The first three principles are: 

1. Commit to Excellence. 
2. Measure the Important Things. 
3. Build a Culture Around Service. 

Recommended Learning: Commit to Excellence & Measuring What Matters & Why Do Values Matter?


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