Accelerate Your Performance
Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.
As she introduces a variety of pivotal leadership practices from the Nine Principles ® Framework, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.
Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!
Accelerate Your Performance
Embracing the Customer Experience
The way people learn today is continuously evolving, and with the rise of technology people expect answers at their fingertips. The life of a professional skill is much shorter today than it was in the past. Mandy Gagliardi, the Senior Media Manager on our team joins Janet today to share the way she focuses on the customer experience to guide her work. As we design our digital learning system, Mandy listens to our partners and develops solutions for us to make their lives easier. Our team understands we are not only meeting the needs of today’s learners, but we are also anticipating the needs of tomorrow’s learners as well.
This episode addresses questions, such as:
- What has changed about the way people want to learn?
- How did we overcome barriers and shift our approach in response to customer demands?
- How do we anticipate customer learning needs as we plan our future system adjustments?
Recommended Learning: Customer Experience vs. Customer Service vs. Customer Care & Improvement and Innovation