#28 Operational Excellence Meets Dignity: Why Good Jobs Are Good Business with Zeynep Ton

Senthil sits with renowned MIT Sloan professor Zeynep Ton, author of The Good Jobs Strategy and The Case for Good Jobs, for a conversation to reveal how investing in frontline employees with fair pay, stable schedules, and meaningful career paths is not just ethical—but a true competitive advantage.

Hear compelling stories, research insights, and real-world examples from leading companies like Costco, Sam’s Club, and Mercadona that show how systemic change, not piecemeal fixes, creates better jobs and stronger businesses. Zeynep dives into the essential elements of a good job system and demystifies why more businesses haven’t made the switch—addressing the mindsets and organizational silos that keep most companies trapped in the “vicious cycle” of poor labor practices.

The conversation covers:
-Why “bad jobs” are a choice, not a necessity
-How pay, stability, empowerment, and operational excellence create mutually reinforcing systems for business and worker success
-What leadership qualities set apart organizations that transform frontline work
-Practical advice for leaders who want to start their good jobs journey

This episode is essential listening for business leaders, students, or anyone interested in reimagining work at the ground level—showing how dignity and profitability can go hand in hand.

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