Dental Success: Beyond Chairside
Welcome to Dental Success: Beyond Chairside – the podcast for dental professionals looking to strengthen their practice. Join us as we talk with industry experts and share practical insights on HR, marketing, business strategies, and emerging tools like AI. Whether you run a general or specialist practice, this podcast offers real-world advice to help you run a more efficient, patient-focused, and profitable business.
Dental Success: Beyond Chairside
S5 EP5 Patient Recall Success : Strategies for Dental Practice Growth | Nosh Hands
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In this episode, Nosh Hands from Re-engagement Consultants shares expert insights into how dental practices can optimise their patient recall systems, improve communication, and boost long-term patient engagement. Discover practical tips on language, process, and data management to drive sustainable growth.
Timestamps:
00:00 Introduction
04:52 Communication Gaps in Dental Practices
09:00 Navigating High-Value Treatments
11:31 Building Trust and Understanding Patient Needs
15:06 Data Clean-Up and Its Impact on Dental Practice Efficiency
Key Topics:
- The importance of human touch in patient re-engagement beyond automated texts/emails
- How dentist-patient communication at the point of treatment impacts recall
- Common breakdowns between the front desk, clinician, and patient communication
- The role of language and clarity in securing patient commitment to follow-up appointments
- Strategies for handling high-value and cosmetic treatment follow-ups
- The significance of timely data cleanup and database management
- Building trust through open questions and transparent conversations
- Practical approaches to softening resistance based on financial concerns
- The benefits of assigning dedicated staff for recall follow-up and re-engagement
Connect with Nosh Hands and Re-engagement Consultants
Website: https://www.reenco.com.au/
Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.
Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.
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✔ Identify inefficiencies that may be costing you money
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Take the audit now: https://tinyurl.com/alignedbc-freeaudit
Need expert advice? Book a complimentary 30-minute virtual coffee chat:
Connect with me: https://linktr.ee/alignedbusinessconsulting
Email: michelle@alignedbusinessconsulting.com.au
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Stay tuned for more episodes from Dental Success: Beyond Chairside!
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