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Beyond the Desk: Admin Advocates
Welcome to 'Beyond the Desk: Admin Advocates' where Melissa Mahoney and Rachel Suman, CXO of IAAP, lead listeners on an enlightening journey into the world of administrative professionals. In each episode, Melissa and Rachel share practical insights, real-life stories, and actionable advice to empower administrative professionals at every stage of their careers. From navigating workplace challenges to embracing technology and fostering personal growth, 'Beyond the Desk' covers a wide range of topics relevant to administrative professionals. Join Melissa and Rachel as they redefine the narrative surrounding administrative work and inspire listeners to reach new heights in their professional lives. Whether you're a seasoned admin or just starting out, this podcast is your go-to resource for success in the administrative world. Tune in and discover what lies 'Beyond the Desk'!
Beyond the Desk: Admin Advocates
The Letters That Say: I Showed Up With Katie Mercier
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What does it really mean to earn the Certified Administrative Professional credential — and what does it take to get there? In this season premiere of Beyond the Desk: Admin Advocates, hosts Rachel Suman and Melissa Mahoney sit down with IAAP's credentialing manager Katie Mercier, CAP, for a conversation that's equal parts personal and practical. Katie brings a rare perspective: she's not only the expert behind the program, she's a former admin who earned her CAP and knows firsthand what it means to claim that credential for yourself. Together, they explore what the CAP signals to the world, the courage it takes to sit for an exam, and an exciting new way to do it — surrounded by your peers at IAAP Summit 2026 in Los Angeles. Whether you've been thinking about your CAP for years or just heard about it for the first time, this episode meets you where you are.
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