Behind The Smiles: With Dr. Gina Dorfman

Insurance and Getting to Yes with Teresa Duncan

October 12, 2020 Teresa Duncan / Dr. Gina Dorfman Season 1 Episode 99
Behind The Smiles: With Dr. Gina Dorfman
Insurance and Getting to Yes with Teresa Duncan
Chapters
Behind The Smiles: With Dr. Gina Dorfman
Insurance and Getting to Yes with Teresa Duncan
Oct 12, 2020 Season 1 Episode 99
Teresa Duncan / Dr. Gina Dorfman

In this episode of Behind The Smiles, Dr. Gina Dorfman chats with Teresa Duncan, Dentistry's #1 Insurance and Revenue Coach, and leader of Odyssey Management

Teresa gives us the scoop on...

  • Communicating the quality of care - being proactive about giving patients a good experience. 
  • How to use your words to make patients feel secure and confident in you.
  • How “we have found” and “in my experience” are two of the most reassuring phrases to your patients. 
  • Why it's critical to train your team more.
  • The importance of allocating time to training. 
  • The best way for treatment coordinators to communicate with patients.
  • How to successfully present a treatment plan.
  • How to answer some of the most common patient questions, “Does my insurance cover that?” “Why is there a balance? "My insurance has paid you, why is there a balance?” 
  • Successful insurance tactics: How to get paid better and faster.
  • Red flags to look out for when estimating patient balance and billing insurance.

Theresa gives free webinars on her website on how to be a good insurance coordinator. She also hosts two podcasts, "Nobody Told Me That" and "Chew On This Dental Podcast with Kevin Henry." You can find out more about Teresa on her website, http://www.odysseymgmt.com/about


Show Notes

In this episode of Behind The Smiles, Dr. Gina Dorfman chats with Teresa Duncan, Dentistry's #1 Insurance and Revenue Coach, and leader of Odyssey Management

Teresa gives us the scoop on...

  • Communicating the quality of care - being proactive about giving patients a good experience. 
  • How to use your words to make patients feel secure and confident in you.
  • How “we have found” and “in my experience” are two of the most reassuring phrases to your patients. 
  • Why it's critical to train your team more.
  • The importance of allocating time to training. 
  • The best way for treatment coordinators to communicate with patients.
  • How to successfully present a treatment plan.
  • How to answer some of the most common patient questions, “Does my insurance cover that?” “Why is there a balance? "My insurance has paid you, why is there a balance?” 
  • Successful insurance tactics: How to get paid better and faster.
  • Red flags to look out for when estimating patient balance and billing insurance.

Theresa gives free webinars on her website on how to be a good insurance coordinator. She also hosts two podcasts, "Nobody Told Me That" and "Chew On This Dental Podcast with Kevin Henry." You can find out more about Teresa on her website, http://www.odysseymgmt.com/about