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IT Unplugged
Introducing "IT Unplugged" - your go-to podcast for all things IT, Cybersecurity, Business, and Technology! Join our experts as they break down complex topics into simple, easy-to-understand concepts.
In each episode, we'll explore the ever-evolving digital landscape and provide practical insights to help your business navigate this exciting world. From cybersecurity best practices to the latest tech trends, we've got you covered. No IT jargon, no complicated explanations - just straightforward, actionable advice to help you make informed decisions for your company. Whether you're a tech enthusiast or a business owner looking to stay ahead of the curve, "IT Unplugged" is the podcast for you!
Tune in to "IT Unplugged" and discover how to leverage technology to drive your business forward. Subscribe now and never miss an episode!
IT Unplugged
Is the Customer Always Right? IT Service Done Right | Ep. 31
Ever wondered what makes great IT support tick? Brandon and Stephen dive into the art of tech customer service, drawing from their experience in both IT and hospitality to reveal what really works - and what doesn't.
In this candid discussion, they explore:
• Why restaurant experience makes better IT professionals
• How to be proactive without being annoying
• Handling "emergencies" that aren't really emergencies
• The secret to turning angry customers into happy ones
• Why "the customer is always right" doesn't always apply in IT
• The delicate balance between good service and good security
Whether you're an IT professional looking to improve your service or a business wanting to understand what great IT support looks like, this episode offers valuable insights from the trenches.
#TechSupport #CustomerService #ITService #BusinessTechnology
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