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IT Unplugged
Introducing "IT Unplugged" - your go-to podcast for all things IT, Cybersecurity, Business, and Technology! Join our experts as they break down complex topics into simple, easy-to-understand concepts.
In each episode, we'll explore the ever-evolving digital landscape and provide practical insights to help your business navigate this exciting world. From cybersecurity best practices to the latest tech trends, we've got you covered. No IT jargon, no complicated explanations - just straightforward, actionable advice to help you make informed decisions for your company. Whether you're a tech enthusiast or a business owner looking to stay ahead of the curve, "IT Unplugged" is the podcast for you!
Tune in to "IT Unplugged" and discover how to leverage technology to drive your business forward. Subscribe now and never miss an episode!
IT Unplugged
Unlimited Support Contracts With a Catch (And It's Expensive)
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If you've ever gotten off the phone with your IT provider and thought "that was useless," this episode is going to feel very familiar.
In Episode 53, Brandon and Mike from M2 Technology break down the most common reasons businesses end up unhappy with their managed IT providers - and why the same issues keep coming up over and over.
They cover what changes when VC money enters the MSP space, how support ticket triage systems create friction that discourages people from even calling, the scope-of-work games that lead to surprise invoices, and why hardware markups erode trust faster than almost anything else.
The conversation is honest and pretty direct - because Brandon and Mike are having it with real businesses every week, and the frustration they're hearing is real.
If any of this sounds like your current situation, it might be time to find out what a different kind of IT relationship looks like.
Reach out to M2 Technology at www.m2.technology