D-Tools 'What's the Buzz' Podcast
The D-Tools 'What's the Buzz' podcast brings together friends from the electronic integration industry to discuss some of the key issues of the moment with the intent to continue D-Tools' mission of helping integration companies run better businesses. Co-hosts Jason Knott, data solutions architect & evangelist, and Tim Bigoness, chief marketing officer, lean on their combined experience of more than 50 years engaged in the industry. The podcasts will be fun and most importantly relay valuable information that integration companies can use to succeed. Follow us on Spotify or Apple!
D-Tools 'What's the Buzz' Podcast
D-Tools Podcast #10: "What's the Buzz" about... Service Plans
Offering service plans can be crucial to the success of an integration business and move it away from relying solely on project-based income. Many integrators don’t where to start in terms of setting up their service plans. In this episode of the D-Tools “What’s the Buzz” Podcast, Martin Roseman of MC Group discusses the keys to creating and operating a profitable service department using what he calls “Performance Plans.”
Among the keys areas Roseman addresses during the podcast are establishing a ticketing system, using a remote access service, having checklists and workflow charts in place, and the pros and cons of having dedicated service-department technicians.
Roseman also emphasizes the best time for integrators to bring up a service plan with clients is from the very beginning. He advises integrators to have an elevator speech prepared from the outset of their conversations with clients that mentions “We design, we build and we support.”
Finally, Roseman discusses how integrators can use the new D-Tools Service Module to create and manage their service plans. Part of MC Group’s services to integrators is helping them build those plans within D-Tools.