D-Tools 'What's the Buzz' Podcast
The D-Tools 'What's the Buzz' podcast brings together friends from the electronic integration industry to discuss some of the key issues of the moment with the intent to continue D-Tools' mission of helping integration companies run better businesses. Co-hosts Jason Knott, data solutions architect & evangelist, and Tim Bigoness, chief marketing officer, lean on their combined experience of more than 50 years engaged in the industry. The podcasts will be fun and most importantly relay valuable information that integration companies can use to succeed. Follow us on Spotify or Apple!
D-Tools 'What's the Buzz' Podcast
D-Tools Podcast #11: 'What's the Buzz' ... about Establishing Operational Processes
In this episode of the D-Tools “What’s the Buzz” podcast, one of the industry’s leading consultants and a process expert – Jason Sayen of I Am Sayen – discusses the steps that integrators need to take to establish a process-driven business that will result in high efficiency not only when they are onboarding new employees, but during all operations.
Sayen notes that one of the telltale signs that an integrator needs to have processes in place is when they believe they can’t sell any more projects because the company can’t handle the workload. Any time a company is refusing sales just because it will overburden the company is not a positive situation.
He says there are common bottlenecks that almost every integration company encounters and needs to address. Sayen uses a Lean Six Sigma process called Value Mapping that captures a company’s processes as they exist today and maps it to a future state. That process allows him to evaluate the needs of a company. He has also developed a program he calls the Client Journey and G.U.I.D.E. (Great Utility and Documented Experiences) Workflow Activation System. These programs offer a step-by-step approach for integrators, manufacturers and distributors on how to get started in creating honed processes.